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    Richard H Karr, DMD

    5.0 (1 review)
    Open 9:00 am - 5:00 pm

    Services - Richard H Karr, DMD

    Cavity treatment

    Dental exams

    Tooth filling replacement or repair

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    Aspen Dental - Plymouth, MA

    Aspen Dental - Plymouth, MA

    2.5(41 reviews)
    1.0 mi
    Available by appointment
    Emergency services

    Extremely concerning billing practices and misleading information. Overcharged by…read morethousands-Insurance verified everything. I normally don't leave reviews, but I feel obligated to warn others. I was charged over $4k for dental work here, even though my final insurance Explanation of Benefits shows my actual responsibility was less than half that. We're talking a confirmed overcharge of over $2k. When I asked management about a refund, I was told: * they "couldn't see" the finalized EOB (insurance confirmed they can) * I needed to bring them my copy of the EOB (not the patient's responsibility) * refunds take 90-120 days (insurance confirmed this is not true) * billing "can help" (billing told me they cannot) Every time I called, I was immediately placed on hold when they saw my name. When I walked in, I still couldn't get a straight answer. My insurance has now escalated this as a formal case through their Appeals Department, confirmed the overcharge, and assigned a case manager to intervene because the office would not process the refund properly. The hygienist and dentist were genuinely kind, but the front office and management were extremely frustrating and unprofessional. I hope corporate addresses this, because patients deserve transparency and not roadblocks when a documented refund is owed. Sharing this so others check their EOBs carefully, or do themselves a favor and find another dentist.

    I contacted Aspen dental about a crown I had installed on 07-14-25 after they reached out to me due…read moreto my dissatisfaction. The operations manger, Michaela, was very helpful and professional listening to my thoughts and feelings and resolved the issue to my satisfaction. Their dental care was top notch and now their follow thru with my complaint top notch as well. Thank you Walter Gotovich

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    Aspen Dental - Plymouth, MA
    Aspen Dental - Plymouth, MA
    Aspen Dental - Plymouth, MA

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    Richard H Karr, DMD - generaldentistry - Updated September 2026

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