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    Richard J. Vivero, MD

    3.5 (4 reviews)

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    South Florida Ent Associates

    South Florida Ent Associates

    1.8
    (58 reviews)
    0.0 mi

    Two hours of waiting and finally had to go back to work! No respect for patients time!…read moreI asked the receptionist repeatedly when Dr Brown would see me and she repeatedly told me I was next! Total waste of time plus another 30 minutes to find parking at Baptist parking lot. I will never use them Again!

    I am shocked to read such poor reviews of South Florida ENT associates. Upon the recommendation of…read moremy Primary Care Physician I made an appointment with this practice. She recommended Dr. Arrieta, but the first available appointment I could grab was with Dr. Fernandez. Making the appointment was super easy online, and so was the online check-in process. The doctor's office is located in the Whole Foods Market building in the Gables, so parking in the garage is a breeze. I arrived late to my appointment due to traffic, but was still seen within ten minutes. I've been having issues with hoarseness and Dr. Fernandez was super friendly and conducted a videostroboscopy to assess the state of my vocal chords. He clearly explained to me the procedure and the results, and also gave me treatment for my symptoms. Overall my stay at the office was under 45 minutes. Since the process to make your appointment and also check in and pay the co-pay is online before you arrive, checking out was a breeze. The office staff was friendly, the location was clean and I had a great experience.

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    South Florida Ent

    South Florida Ent

    1.0
    (3 reviews)
    0.0 mi

    Whole visit experience took 30 minutes where 25 minutes were spent with the admin resource to make…read moresure I can pay my bill. Doctor spent 5 minutes end to end, he seemed to be in a mission to see/bill as many 'customers' as possible. At the end he recommended therapy, to be performed by the same practice/business. They got a lot of time and energy to make sure I book it. The doctor even sent a me a follow up letter by mail. They called me to schedule a follow up visit, they hung up on me when I mentioned I don't need i I went for a second opinion and surprise, surprise the diagnostic and treatment was different

    This is for location "8940 Kendall Dr". I first chose a Dr located at the Sw 152 ST. as listed with…read moremy insurance company. Unfortunately, the Dr could not perform in office procedure to resolve my problem because he is just leaving for 2 weeks, leaving me in a difficult situation. After a few days my problem became unbearable, near emergency status. I decided to call this "Kendall" location to inquiry if another Dr could perform the in-office procedure. I told the staff who answered the phone to please, please see if an appointment can be made asap to resolve my problem, they advertise 14 Dr's on staff.. She said the scheduler was on lunch break and wouldn't be back for another 1 1/2 hours, but promised me I would receive a call back to try and help... I "NEVER" received a call back...Not even a courtesy call back. I finally called back never talking to same staff, another staff told me it would take at least two weeks for an appointment at another South Florida ENT location. Now I understand the horror stories regarding South Florida Ent. This is Miami now. What a shame.

    Richard J. Vivero, MD - earnosethroat - Updated July 2026

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