This is my new optometrist in San Diego. I had my first visit here after not seeing an eye doctor for over 5 years and using an outdated prescription, and I finally decided enough was enough and scheduled myself an appointment. Dr. Richard Phung and his optical staff are so knowledgeable and welcoming -- it felt like going to an eye exam with friends and family. I appreciate the love and care that they put into making their patients feel special and cared for -- that's hard to find nowadays. The doctor was very thorough with my examination. I think he could tell I was a bit nervous after not having visited an eye doctor in half a decade, but he really took his time to explain things. I spent about an hour in the office, maybe a bit longer than my eye exams usually are, but that's because of how proactive the staff and doctor were in explaining everything. You can tell they really take their time with you to provide the best service because they care. I was able to find a frame I really liked with the help of the optical staff. They were honest about which frames did and did not look good on me, which I genuinely appreciated, because I'm not someone who can easily tell what's in and what's out fashion-wise, much less determine what suits my face shape. Turnaround time for my glasses was about 1 week, and I love them! The staff helped fit them to my face after they came in, and I never have any issues. It's been months and my glasses are still going strong, though I will be coming in for my ANNUAL eye exam soon. read more

Went for an eye exam and had a pleasant experience! Eye exam was easy, the doctor was patient with me, and it went by quick. Staff were very friendly and helpful. I will be going again in the future! read more

We've been going to Dr. Phung for many years! Dr. And staff are always nice and accommodating.

I have been here for 3 years. The first time I got very pleasant experience with my glasses and this time the same high quality service with my contacts. The whole team is very friendly, Dr Richard, Davina and another bro (sorry forgot your name). Because it is my first time to try contact, the process is long but they could not be more patient to help me to get the right one. They are extremely responsive to my msg and questions. I see other feedbacks complaining long wait time or somewhat, but it is unfair because they cannot control. many people choose to walk in then they have to wait. But I always get prompt service as every time I scheduled for the proper time slots. read more

Don't listen to all the negative responses here. I've been seeing Dr. Phung forever and he knows what he is doing. Recommend seeing him anytime. read more

Be very wary of this place! As others have said, he will try to scare you into taking a retinal scanning for $40. I also got scammed into this. He tries to use his knowledge to grab more money from you. He showed me some pictures and used some fancy jargon to present that I "might" have glaucoma. The only way to verify was through the screening. Complete bs. Don't take it. Another tip: his products are pretty expensive. Go to a different retailer to buy contacts and glasses (costco or online). His service for my actual contacts exam was decent, and that is why I gave him 2 stars. If you must go to him, just get the exam and get out of there. read more

Beware of his SCAM. Yes I was one of the many people that were tricked by this eye "doctor" into doing a bogus retinal scan. He claimed he noticed something in my eye that can lead to blindness unless I take his scan. His scare tactic partially worked on me as I agreed to take 1 of his 2 bogus scans for $39. The scan took a matter of seconds and he claimed I was perfectly fine after looking at the results. Too bad I didn't consult with my friend or Yelp prior to all of this. Turns out, "doctor" Richard Phung has been scamming people for years with this fake test to fill up his pocket with more money. My friend said the same thing happened to him and he lost $80 from it. To further prove his test was bogus, I seeked a second opinion with another OD nearby who said my eyes were perfectly normal. This new eye doctor will be where I'm taking my business from here on out. Stay Away from Richard Phung's sketchy practice. read more

Small office and very warm! The whole appointment took 1.5 hours! I feel some of their methods and even machines are outdated. Overall, I was able to get a new prescription for contacts that I am happy with. read more

This post is just a warning that Dr. Phung has Retinal Imaging equipment, and he apparently uses it to collect an extra $39 in cash from patients. That's what he did when I took my young son in for a regular eye exam. He said my son might have a condition leading to macular degeneration, & we should pay to have him take photos of the inside of his eyes. I was skeptical, but of course when a subtle fear tactic is used regarding your child, you're vulnerable. I took him to an ophthalmologist, who made it pretty clear that Dr. Phung's pitch was pure fiction. Since then, I've done a fair amount of research regarding retinal imaging cameras. There is a lot of discussion on the Internet indicating that, in fact, this is an extra revenue stream for optometrists, and many of them make up stories to collect this cash fee. I called around to other small optometrists who do use the equipment for the same reasons, but they charge $30 or $35. Dr. Phung's charge was the highest I found. Dr. Phung told me the charge would be submitted to the insurance company, & presumably I would get the money back. But in fact no insurance company reimburses for taking these photos, so that was another part of the scam. I do understand that independent optometrists are getting financially squeezed between low insurance reimbursement rates for legitimate procedures and competition with the low-priced chains. But this is not an ethical way to increase cash flow. I gave two stars because Dr. Phung does seem to be a very smart and well-trained optometrist, and because his equipment seemed up-to-date. But we will never visit there again. read more

Omggg I should have read the reviews before coming here. Like everyone else I got scam $39 to take a picture of my eyes when he said insurance would cover it since I opt out the dilation exam since I had to go back to work. They charge me a fee of $45 to try on some reading lenses. Wtf is that?!. I never heard of trying on lenses and charge a fee. After I left the place I was charge a total of 170 something and that with insurance! Will never go back! read more

Its located in the same shopping center as Traders Joe and Chuckie cheese. There are plenty of parking but the parking in front of Dr. Phung office is very small, 'close' parking will very likely give you car dings. I really like the staff, they are very nice and accommodating.. I tend to loose my glasses a lot so the times I been here they were always happy to help me replace my glasses, and let me know ahead of times when my prescription was expiring to allow me to have plenty of time to plan when to come in for a check up. The wait is average, not too long depending on if theres someone ahead of you. Though there was a few times when I was in and out of there. Dr. Phung did his undergraduate at UCSD (GO Tritons !) So we had a few things in common, but not based any of this review from that. Though its nice to chat to him about school, something other than my poor vision. LOL I read more

Terrible customer service, took more than 4 visits to get contacts ordered. Wait line is forever even with an appointment. And the they my Pete rip iron wrong and I had to reorder glasses lens and new contacts! I've never in all my years of wearing contacts and glasses had THIS much trouble! AVOID!! read more

I came to Dr. Phung's office looking for someone with reasonable fees, and that's what I found. Dr. Phung and his front desk team have always made efforts to accommodate me when my health insurance wasn't good enough. Other things I found: excellent understanding of my eyes health issue, clear explanations, and a doctor who will take the time to chat with you about your life. All my reading glasses have come from his office for the last 10 years. read more

My family has been going to Dr. Phung for over 15 years. He is very knowledgable and knows what he's doing. I've made the mistake of going to nearby places after I moved out of San Diego and those places just rip you off! I called and made an appointment with the doctor and Hao was the one who helped us out. Upon picking eyeglasses Hao was very honest with the glasses he suggested for my children. I have VSP from my workplace and it pretty much covered everything from this visit including two glasses for my kids! Very happy with my visit once again with Dr.Phung and his staff. read more

I was hesitant to come here because I was warn about the long wait and etc... After booking my appointment, I came in and saw there was 3 people ahead of me. In my mind I knew even with an appointment I would be stuck waiting. I was wrong, I got in, filled out all the papas work that was needed and the girls who worked their did my pre exam test. They were so nice to me and also helped me picked out my pair of glasses. I got in and saw the doctor and he was so friendly and did my exam very efficiently. My family and friends now go here, and I would recommend him.... read more

After years of going to Lens Crafters and one horrendous experience at the UTC location, my insurance recommended this location. And I couldn't be more pleased. Service, selection and prices are awesome. From Thu explaining my benefits, the selection of frames and price range to Christine helping me as I selected my frames, and answering all my concerns and questions. They have many beautiful frames to choose from. All their staff is very helpful and attentive. This place is AWESOME! read more

2 hour wait time. No selection of eyewear.. literally the walls are only half stalked with frames.

Although Dr. Phung is very smart and polite and his staff is welcoming (especially Tiffany - she's the sweetest) I experienced a situation where I don't think I would want to come back to this office anymore. I came in the office along with my two brothers to get our biennial eye exam done. Once all three of us had our eye exam done, he explained to our mom that he saw something "serious" that could "lead to permanent blindness" and asked if he could take some pictures with an imaging equipment that he had and told my mother about how much it was going to cost - $39 each Of course that scared my mom and she agreed to it. After all three of us went through the imaging equipment, Dr. Phung looked at the pictures and said that everything was normal. Really disappointing because if you look at another review by a yelper by the name of R.M. on 06/16/2015 he went through the same experience. If you look there's also a few more with the same situation. I felt conned for our money and it really is sad as a business owner and a doctor to keep practicing this fictional sales pitch. read more

LONGEST WAIT EVER. weird place, primarily the staff in the front seem like they don't know what's going on and don't take the time to explain to the patients what they are doing, and they seem to dilate everyone's eyes so the have a longer window for making the patients wait. My appointment was at 11am it's 1pm and I don't even have a prescription or any explanation in hand. Feels half assed and you'd get better treatment & time management else where. I gave a 2 star because its close by. read more

This office scams patients by offering QuantiEye MPS II to determine macular pigment for AMD for $20. I paid this thinking it will be good to know if I am at risk. Dr. Phung comes back w/ results saying that I am at risk, as I age, for AMD. So the preventative treatment is supplements. $111 for 3 bottles of Eye Promise. He also said I have the first stages of cataracts and that these supplements will help w/ this too. I decided to read the other yelp reviews (after my appt) and found that another patient was told the same nonsense. They saw another Dr. and found out that it was B.S. I decided to do the same and low and behold, my eyes are normal with no signs of AMD or cataracts. So after spending another $19 at another office, I was duped by Phung. read more

Horrible service, they can't speak English and they will not make accommodations even in an emergency. They just say to go to your primary doctor. Very unprofessional. read more

I drive all the way from Orange County to see Dr. Phung. He really is so kind, attentive, and thorough in his process to check my eyes! Growing up, due to my eye condition, I always needed to see an ophthalmologist, who always told me I would never be able to wear contacts. When I saw Dr. Phung, he was able to accomodate and assess my eye condition, and he explained to me that contacts actually could be a possibility for me! In fact, his eye checking process was way, way more thorough than any ophthalmologist I've ever been to, and he was was able to refract the light better and give me a more precise prescription. He let me try on a pair of contacts, and after instructions on how to wear them, he rechecked my eyes with the contacts in to make sure that the contacts were a good fit for my eyes. He also gave me a trial pack of my contacts and followed up with a phone call a week later to make sure I liked my contacts before proceeding. I definitely would recommend Dr. Phung for his care and attention! read more

Dr. Richard Phung and his kind faculty has been treating my family ever since we moved to San Diego - coming up on 10 years now. They've always been VERY responsive and sensitive to our needs. I assure you that he will take great care of you and your family's optometry needs. read more

The staff are so kind and helpful ! The doctor is great too! Thanks! :) I would recommend my family to come here for eye exam and glasses! read more

Most thorough eye exam ever. Dr. Phung and his staff are very friendly, professional, and really care about their patients. Many of my family and friends are his patients as well, and they all highly recommend him. His entire staff is so helpful when I am having trouble picking out my glass frames. read more

I am a recent patient of Dr. Phung. He saw me at his location on Hibert Street. Honestly, his forthright, honest approach to eyecare was amazing. I was worried because my prescription had changed and because my father's side of the family had problems with macular degeneration. In all the four decades I have been going to Optomestrists for glasses, Dr. Phung is by far the BEST I have encountered. His concern is for overall eye health, and NOT just fitting a person with glasses. In that sense, he seemed to be really a doctor, not just a dispenser of spectacles. I was also impressed with his compassion. The young people working in his office were kind, caring and compassionate. One of them even helped me decide on which glasses to choose, and then later to make sure they felt comfortable on my face. She was terrific AND a pretty girl! I truly recommend this Optometrist office. I think if you are looking for a really caring optometrist who is concerned about eye health, you will be just as pleased with his professional care as I am. They are the BEST in Optometry! read more

I went in for a eye exam today and the doctor said I had a big white area in my eye so I needed eye scans and this was going to cost $80 out of pocket. He said I could have glaucoma. I started to freak out, but after seeing the pictures, he said I was fine. After reading reviews on here, I realized it was a scam for more revenue. There is nothing wrong with people's eyes. He makes up stories to think that there is something wrong with your eyes so that you will agree to take the imaging photos. What a scam!!! I should have not paid the extra fee and went elsewhere. I'm not coming back here again... read more

I came here for an annual exam and contact lens prescription. The staff was nice and the exam went great up until it was time for me to leave. The staff had given me a quote on a package for contact lenses for a years worth which my insurance wouldn't cover. Once I told them that I have would have to give it some thought, since it was around $400, they became rude. The receptionist ordered me to take out the contact lenses that they had given me as a trial pair in front of the entire waiting room, which was extremely embarrassing and degrading. I took the contacts out of my eyes and left immediately. I will NEVER be going back. read more

They don't wipe their machines with sanitizers but just regular facial tissue which obviously will not remove the previous person's germs! Even though you have an appointment, you won't get called in until 30 minutes later because it's either they're too busy or the doctor is not in. read more

Terrible place, everything is an extra charge. Staff in the front desk were so supper bad. You should hire people who can completely understand and speak VIETNAMESE!!!. Need more lesson on learn how to treat customers. read more

Very good place, I have been going here for a number of years and my sister and mother have been going there longer. The staff in front are very helpful and courteous and the doctor is very good at what he does. Overall, good service I would recommended this place for all your eye needs! Don't hesitate to visit Dr. Phung :) read more

Not sure if this review will do any good seeing that not many people will visit this page. However, to those who do stumble upon this yelp page, this is a warning that the staff is not friendly and they will try to rip you off. The guy receptionist (didn't catch his name) and the doctor himself were polite but as for the girls that also work the front desk were very rude. I came in about a month ago (writing this review now because I forgot) to get a new prescription. I set up an appointment and was helped right away. The doctor said he needed to run more tests at an additional cost of $39 each with my insurance because he was concerned I might have a form of eye disease. The test only took about a minute or two and low and behold, they came out negative. I ordered contacts that should last me about 6 months and also asked to pick out glasses for my next visit when i pick up the contacts and one of the girls was very rude and pushy, trying to get me to buy the full year's worth of contacts. I respectfully declined multiple times. Picking out glasses, I only had enough money for the cheaper lenses and a different girl had been very rude when I requested them. My boyfriend was with me and when I went to grab my wallet to pay, I turned around and heard the lady talking badly of me in viet and make faces, thinking I wouldn't understand (my boyfriend who is also vietnamese noticed as well). Being civil, I left with my belongings and will not be returning with to this rude staff who tries to rip you off. I am a receptionist myself and would never treat customers the way they do. If I could give 0 stars, I completely would. read more