So fortunate to be connected to Marsio for him to retile my son's bathroom floors after constant…read moregrout cracking and it got worse despite many attempts for the initial installer to fix the grout and never addressing the root cause of poor installation. I had enough and thankfully found Marsio to put in brand new tiles and he added a DITRA layer to also prevent future cracking from foundation shifts or walking on the tile. He finished the job quickly and left our bathroom clean. He is awesome to communicate with if there are questions as well. He also was able to repair 3 marble tiles in our foyer that had developed a hairline cracks due to the foundation cement cracking underneath, which was partially due to the original contractor not putting enough glue under the marble tiles. He was able to save the day! It took skill to work with the fragile tiles. I would highly recommend Marsio for you tile needs!

We had recently converted our boiler and hot-water heater to a combination system that left a gash…read morein the floor with pipes coming up from the concrete slab. Marsio was able to finish the area very precisely in a way that made the gash utterly disappear. He was very prompt on the day of the install and priced very fairly. Marsio will be first person I call when I need another tile job.

Andrew is a hardworking pro who does great work. We went with a simple white subway tile for our…read morekitchen to freshen things up, and he was able to complete the job in just two and a half days. It looks fantastic -- honestly feels like a brand new home

Andrew is one of the best tile contractors in the Bay Area. Last summer he redid our shower because…read moreanother tile contractor botched the job. He went above and beyond can't recommend him enough!

Cal Tile did an amazing job working with me to fix and finish and job that had been stalled because…read morea previous contractor had been unable to do it properly. For years I had a vision of tiling the risers of the front steps of my house, and Cal Tile made my dream come true. I already had the tiles, but they helped me pick the right rims to protect the tiles and the precise grout color to match my house paint. They were easy to communicate with, they really know their stuff, and the team that did the installation - Lulu and Heber and their team - were very professional, skilled and explained exactly what they were doing each step of the way. The outcome is beyond my expectations! I love it, and I get wonderful comments from neighbors, friends and people walking by. I would highly recommend using Cal Tile for your tiling projects!

I would give a zero if possible! Shop somewhere else. Let me start by saying I was given the bate…read moreand switch when searching for a bathroom tile. When i went in to purchase the tile I wanted owner showed and priced out a very ugly tile being discontinued and gave my contractor the wrong tile. When i asked about the price of the correct tile he said it was too expensive for me and refuse the give the price for my project. He became angry when i asked several times and said he had the right to refuse my business. It was clearly racist assuming I could not afford the tile I wanted to purchase. I will not recommend shopping at this establishment, clearly they have drank the new trend of acceptable racist behavior and sexist behavior towards women shoppers.

I loooove my new Floor Store Richmond kerastan floors. What an enormous improvement. Excellent…read morecustomer service from experienced, expert David Shapiro and energetic, upbeat Amethist LA Rose. Quality, value and dependable.

The experience from start to finish was excellent. Andrew spent literally hours with me over the…read morecourse of about four visits, plus calls and email exchanges. I dislike about 95% of the carpet out there ... but don't have the option of putting in hard floors. My pickiness was no match for Andrew, however; he helped me find that needle in the haystack. He pulled out collections that fit my criteria, throwing them on the showroom floor and having me home in on the promising ones via process of elimination. When I showed him some varieties of carpet that I liked from a company outside of The Floor Store's network, he researched them to see if their products met his standards and if working with them would go smoothly (not so much). He got an in-network vendor to send larger samples so that I could really see what various styles would look like in my home. And he walked me through the contract process step by step, making sure I understood exactly what I was signing and paying for. Once that contract was signed, everything moved quickly. Andrew checked in during installation and even humored me at the final stage, allowing me to give him a virtual tour once the carpet was laid. I would certainly recommend him and The Floor Store to anyone looking to get new hard floors or carpet. It's probably not the cheapest option, but my anecdotal evidence tells me that the service can't be beat.

Noe was reliable, professional, and so easy to work with. I highly recommend and we will use them…read moreagain for future work.

I wish I could give Bay Area Grout Specialist five stars because Noe and Maria are super nice! Noe…read moregave a prompt response and scheduled me within a couple weeks for shower grout and floor grout. Noe and Maria arrived on time and did a beautiful job on the shower regrout and Noe even accommodated some last minute requests to add caulking in the kitchen and quarter round. Unfortunately, we had different ideas about what grout 'touch-ups' meant for the floors - I wanted a few spots regrouted to match the rest of the flooring's grout color - but it really lacked a professional touch and didn't look good at all. I did invite Noe to come back to redo it, and it still did not meet the professional standard I paid for. I would have appreciated more thorough communication from the start to make sure I was getting what I needed. To be honest, this was not the cheapest quote I got but paid more because of the great reviews. I would be happy to change my review to 5 stars if the team wants to come back for a full regrout on the floors, but I'm not planning to pay any more than I already have. I'll attach some pictures of the beautiful shower and subpar floor grout job.

purchased $1000 of tile, only to be informed a week later that the tile was no longer available…read more went in to store to select alternate options the following weekend, purchased an additional $7000 of tile with a quoted 2-3 week delivery time frame called store at 3 week mark after receiving no updates on delivery and was informed that newly purchased tile is actually 8-12 weeks backordered. it's now 5 weeks later, we've spent $8000, and we have no tile. unclear if or when the order will ever be fulfilled awful communication at best, outright scam at worst. needless to say, we'll never be working with this place again

I needed new tile for my front steps and went to All Natural Stone since I had bought the tile for…read more2 bathrooms and a kitchen from their predecesor at the store in Berkeley. They sold me unmatched tile, even though they had told me they would match. The invoice actually says "Color does not match, do not sell together". Also, the tiles did not match in height! I didn't sdiscover the mistake until my contractor had already started the prep job. All Natural Stone only gave me the option of returning the tile. I talked with them by phone and in person and they said they would try to give me a "dealer discount" (10%), a pitance considering the the extra work and materials needed to raise the narrower tiles to the other height. The store never got back to me, no compensation, no apology. I would not recommend them but, if you purchase, be extra aware for bait and switch.

What went well? Everything! Everyone at the shop is so amazingly helpful and kind. Plus, they give…read moregreat advice. Thanks to them, my kitchen remodel looks like 1 million bucks. We are forever grateful and loyal customers.

Douglas was amazing! Very knowledgeable and fun to work with. I would highly recommend this tile…read moreshop. Not too many overwhelming choices and great quality tile!

We contacted Floor Dimensions about 1 month ago as flooring installed several years ago in one of…read moreour offices was separating in several places (not installed by FD). We thought that maybe only the bad pieces could be replaced but that flooring is no longer being made. Connected with Bradley who was responsive and very helpful. We ordered samples and then decided what we wanted, Bradley made sure the item was in stock, Jeremy came out to measure and the install was yesterday. A 2 person team worked quickly and accurately. We had purchased a new glass chair mat and they assisted us in laying it as well. Very pleased with the results.

- Really great experience with wall-to-wall carpeting installation…read more - Prices were reasonable. - Great communication and coordination. - On-site crew was professional and efficient. - Overall, a wonderful experience. - Highly recommended!