UPDATE 7/15/26 - Last month Jonathan Zook (DanDale Marketing) contacted me about our experience…read more After discussing with him he said what happened was not what DanDale holds as being their standard. He apologized for the negative experience. He further advised since we were not provided a gate on one side, had removed the lattice and reduced the amount of fence being installed, despite the previous price adjustment it was still not correct and that we were due about a $1700 refund. He offered to come out and estimate putting in a custom gate, but reiterated there will likely still be somewhat of a gap issue. We decided to just go without the gate and accepted sending us a refund check. We were contacted today by Ashley McNair. She advised that a refund check was in the mail. This does not change the overall sales to installation experience, but we are satisfied with the resolution, which is the basis for changing the experience rating from 1 star to 3 stars. Recommend them but be prepared to manage the installation and communications, to ensure your expectations are met. ORIGINAL POST: We had a premium vinyl fence installed by DanDale Fencing at our home in Yorktown, Virginia (located in the new Celestial Way Community), and the experience was disappointing for a project costing us nearly $16,000. While the installation crew worked hard and the materials are solid, the planning, communication, and honesty from management were severely lacking. Our salesperson, Billy, assured us the yard's grade was no issue. On installation day, the crew told us to have a gate, a large gap would be left under the fence on the right side of our yard. When we called the office, Jeremy claimed we had been warned beforehand, which was untrue. Only after we pushed back did they offer a "custom gate" to fix the problem -- at an extra cost. Because we refused to pay more for something that should have been planned correctly, we ended up losing a gate entirely just to keep the fence flush to the ground. There was no English‑speaking supervisor or project manager on-site, making communication difficult (we had to use Google Translate). The crew did their best, but they were put in a bad position by their own management. We ended up without a gate on the right side of our property unless we pay additional for a custom gate. So, despite losing a gate and access to part of our yard due to their poor planning, DanDale offered no price adjustment for no gate nor any other appropriate solutions. In the end, we upheld our financial responsibility; they did not uphold theirs. To date, they have made no attempt to follow-up with us or take any satisfaction steps. Despite what others have gone through, I cannot recommend a company like DanDale Fence.

Installers were not at all clear what the fence design was supposed to be and framed as a normal…read moreshadow box instead of what was discussed with the sales person.. picture framed shadow box. the framing was complete before I saw it was wrong. We went ahead and allowed them to continue as is.. No one from the company ever came to property at beginning or end of project. The company really needs to think about how they are running projects. In the end the fence look okay but I had them leave some some fence planks so I can replace some boards that are not (I feel )correct. I felt like my wife and I were the project managers.

My dealings with Charles and his company were very good. I did have an issue and it was resolved…read morevery quickly. I been getting a lot of complaints on my new white vinyl fence. I would use them again.

They just removed our old fence and installed a new one and they did a fantastic job. They were on…read moretime, professional, quick and efficient. They come back for a quality inspection which I appreciate. The supervisor gave a brief of each step as well. I highly recommend them.

I was impressed with how quickly they got in touch with me. For some reason he didn't understand…read morethat I was interested in getting a chain link fence, which I thought I was clear about, so that put things behind a little bit. I thought their price for the job was reasonable, even though I asked for a quote with one and two gates, but only got a quote for one gate. My husband wants me to get at least 2 more quotes before we pick someone for the job. That's where I'm at now.

Foxtail Fencing did a phenomenal job on our fence! They went above and beyond what we wanted. We…read morewent back and forth about getting a 6ft privacy fence, but with the gates and the quality of the work, it was definitely worth it.

Billy is the man! Can't beat the quality or the price! I've hired him multiple times and he never…read moredisappoints! This last fence job he did for me he did teardown and new fence up in 4 days! I've read some of the negative reviews, there is one thing you need to understand about Billy. Hes an old school blue collar worker. When you meet him youll understand. He may lack in some technological communication, but he makes up for that with the quality of his work. He is always busy, but if you're lucky enough to hire him, you wont regret the work that he does!

Used Billy for some Deck work damaged my wrap in 2 places didn't care, Doesn't run a good businessread more

I bought a house back in May and had put off replacing and until I came across Craftsman Fencing…read more Let me tell you, I haven't been this please and happy with work I've had done with my new home until I had this fence done!! It's so beautiful and really transformed my yard so much!! I live on a corner lot and didn't realize how much the existing fence didn't give me privacy until the new one was put up. I also added fence along the back of the property hiding the tiny tacky chainlink fence the people behind me had. Now I have 100% privacy where we can enjoy the yard. Craftsman Fencing came in with the best quote I couldn't pass up. The workers are very professional and kept the area clean. I love my new fence so much that I decided to have them replace another section to tie it all in. I'm beyond happy with the work and still find myself just looking out the back window admiring my new fence!! Thank you Craftsman Fencing!

Called for a fence estimate and the owner Matt, was on time and was very professional. He explained…read moreall of our options and different types of fencing. He suggested a better layout than our prior fence. He showed examples of past work. He provided an estimate by email and was available by email and phone with any questions. We did receive other quotes and Matt's was the best for the option we chose. His crew showed up early every day and was polite and professional. They always cleaned up at the end of the day and were willing to answer any questions. Matt was there to check on the progress of the work every day. The crew did the demo in the old fence and put up over 200 feet of fence in a few days. Matt was super easy to deal with even though we share a fence with the neighbor and both fences were being taken down and installed at the same time. The final product was outstanding. We are very pleased we chose to work with Matt and Craftsman Fencing. Great company

We decided to replace our very deteriorated wooden fence. We made the best decision by going with…read moreQuality Built. Tom gave us an excellent quote, and as always (since I've used QB for another home improvement job), he was very nice and remembered our family, even from 4 years prior! John is also wonderful to communicate with. Danny and his team did a great job putting our fence up and they were quick and efficient. They always cleaned up after themselves. BY NO FAULT OF DANNY or his team, our gates 'settled' into the ground, and Danny is set to come out and give a quick repair (but that was from normal ground settling, and not from improper installation). I recommend Quality Built Exteriors. We intend to use them for other projects as well, when the time comes.

We're into our third year with our fence from QBE. We are on a corner lot and people are always…read moreasking about our fence. A year in we started seeing things that needed small repair; gapping, closures and caps all needed adjustment or repair. Meeting the owner did not reassure me that our issue would be resolved and they still are not. There was a lot of misdirected blame and no follow up. I will follow up and provide pictures. Customer service should be easy if you really care about your company.

I requested a repair of my fence broken by pitbull. The quality of the fence repair is impeccable…read more I'm pleased with the results and cost. I will continue to utilize the services of this company. Thank you.

Excellent communication and quick response very professional fixed my front loader washer within…read moreminutes of his arrival

Very Unprofessional and Untrustworthy. I called and booked an appointment for a Monday in late…read moreMarch. Person was supposed to call or text before arrival so I could put dogs away. He showed up seeming annoyed that I did not answer. Turns out he had the wrong number from his office....No big deal. I showed him the job which was a fence extention and two gates to keep rescue dogs from escaping. He measured it up and I asked him, "When will I hear from you with a quote?" He said, "Wed." I called on Wed when I didn't hear from him and he said he had to talk to someone else about it and I would hear back Friday. I called again on Friday when I didn't hear from him and he said, "Monday". Never heard back and that was 7 weeks ago.

highly unsatisfied ! owner didn't listen to requests. drew an affordable quote but wasn't…read moredetailed at all and didn't listen to multiple conversations 1. he was late installing fence because he couldn't coordinate with Miss utility in a reasonable time frame 2. he didn't level fence to ground leaving a unacceptable 6 inch gap along bottom. 3. left two foot gap where dog can easily escape by the tree and wanted to charge me extra to fix when he clearly communicated that the original install would meet standards.4. and installed a complete other side of the fence at my cost when I specifically asked verbally And in writing to connect fence to neighbors fence. now I have to maintain a foot wide gap because he refuses to fix his obvious mistake communication - horrid respect for customer - abysmal ownership of his multiple errors - non existent pride in workmanship - embarrassing