Having to break up with my nail person when I moved from virginia was tough! After an unfortunate experience with another nail shop (see my previous review for that truly ghastly event) someone recommended Rich'z. This was by far the best customer service experience I've ever received at a nail shop. Their written policy makes it clear that they are deliberately trying to keep customers happy. My appointment was honored and on schedule; I was offered refreshments on walking in; the technician was attentive and worked a miracle of fixing the disaster from the other shop and the prices are reasonable. Will be going back read more

I came in a week ago exactly to get an acrylic full set for my wedding . Since I came in about an hour before closing time , I expected a wait , but I waited for about a minute and then Quinn took care of me . I'm very picky that they don't apply the powder on too thickly or leave my nails too oddly shaped . She took her time doing it , but she kept having to get up and turning around to get tools from Anna , who was also working on a client ; so basically they were just using the tools on me and the other client at the same time . I decided to give them the benefit of the doubt , but i should have just left at that point. My nails weren't exactly even , but considering that it was closing time , I didn't say anything . I tried making conversation with both Quinn and Anna and they were very stiff in their responses, so there was no friendliness . I didn't exactly love my nails , but I still have her a big tip since she wasn't in a rush . Exactly 7 days later, my nails are already chipped, the polish faded into a much uglier color than it was when I had it applied. I went back Tuesday night for my pedicure and the service was fine , but the polish is already chipping as well. My technician appeared to be in a rush , and she used a cheese grater on my feet . Based on previous Yelp reviews , I expected the experience to be a lot better ! read more

Rich'z Nails & Spa - Exactly 7 days after my arcrylic full set - Nail Salons Near Me - Buford, Georgia

This place is a rip off. Im a licensed cosmetologist and I came as a treat to myself from a loved one. These crooks put gel on my hands and toes with no top coat. This was 3 DAYS AGO AND MY FOOT BIG TOE NAIL IS PEELING and my nails are already looking weathered. Luckily for them I live ab 40 mins away so instead of me going back creating a scene I will chalk it up as a loss and fix my nails myself, but I do NOT RECOMMEND unless u want to be RIPPED OFF! I asked that little jerk (this short happy male) ab the top coat and he lied and said some nonsense. Their overhead must be high in that shopping center so they're cheating their customers!! Just a FYI when applying a lasting gel coat, it should be a base layer, 2-3 colored layers, and a top coat. I thought they were using a newer product, but turns out they just ripped me off. Too bad for these slime balls bc you just lost a good paying and tipping customer!! I will tell everyone not to come to you now for a crappy expensive service!! Oh and the lady that did my toes was "passive aggressive" friendly..probably bc Im an African-American female in a somewhat decent GA suburb. She probably thought bc Im young looking and cute that I wasnt going to tip, although I did. What a waste read more

Paid for a mani pedi. One of the worst pedicures. They wouldn't fix and thought it was fine. All my toe nails were not filed and shaped smoothly. It looked like I just painted over long nails. Very disappointed!!! If you want good service and a quality pedicure, go some where else! read more

This place is under new management . The people are great ... my nails started coming off by the 3rd day and by the 4th day I only had my thumb and a pinky nail and even by then they were lifting so I went back to where I first started getting my nails done before Rich Nails was sold read more

This is my first time here. When I walked in and saw how clean it is, I was impressed. Then I saw they use cavi wipes for disinfectant, which is the same we use in the operating room, I was doubly impressed. We were walk-ins and there was no wait. Nail techs were very friendly and gentle. I will definitely come back. read more

Best nail salon I have been to in a very long time. The staff is very nice and it's very clean. Tracy, the owner, is the sweetest. I only get my nails done with her and Quinn who is also amazing! read more

I love this place! Today was my 2nd visit and this time Quinn took care of me. She did a great job on my toes and eyebrows. The service was fantastic. She's definitely my go to person. I will continue coming here :) read more

Tina was great! Friendly, quick and did a awesome job! Very reasonable price ($20 for gel polish). We will definitely be back!!

Really like this place! The people who work there are pleasant and it's usually pretty easy to walk in. Good selection of colors and the price is reasonable. Most importantly, it's clean. read more

Horrible customer service and disrespectful staff. I highly recommend going to another nail salon in the area.

Bought a Groupon for this salon. I was there in April with a Groupon. I didn't realize & must have over looked the fine print that you can only use the Groupon every 6 months. Salon & rude employee called back to inform me. That's fine, I over looked it. But no need to be rude about. I will never use this salon in the future, based on their rudeness is enough for me. Groupon will be refunding me my money. My money is good elsewhere! read more

I happened to be in this strip mall visiting World Market. I noticed this nail salon, and Decided to try them since I need an overlay on 2 nails, as well as a polish change and polished nails for my young daughter. Upon entering, I told the unfriendly staff exactly what I needed! It took longer than it should have for them to start my service, as there were a couple of workers free, but they eventually took me. The man doing my nails, thins my acrylic out on all of my nails, and then starts putting the anti fungal liquid on (nails that had been done just one week before)! I tell him again, I'm only getting 2 nails repaired, these nails were just done last week! He catches an instant attitude. My nails are naturally short, but the two that need repairs are shorter than the rest, so I need for the overlay to extend past my nail. The tech put the acrylic over my nail, but does not extend it! I say to him that I need for him to extend the acrylic out past my nail. He try's to tell me that they don't do that! I say to him, what do you mean that you don't do that. There are plenty of people who don't want nail tips over there nails, and opt for an overlay, where a nail form is used! He yells out, that I should have told him this. I say, I did, you didn't listen. Someone who speaks better English, but still unfriendly, pulls out the nail form and hands it to the rude nail tech. He uses it on me and clearly doesn't know what the heck he's doing! He files, shapes and paints my nails. I'm not satisfied, but pay anyway, leaving NO tip! I get to my car, and realize that the acrylic that extends past my nail is thin, not shaped properly and snaggy on the sides. For the prices this place charges, their customer service skills should be much better! I found them to be cold, rude, unfriendly, unprofessional and under-skilled! The decor is nice, but I'd rather visit a place that looks half as nice with friendly knowledgeable techs!!!!! This place is a 0 in my book......don't waste your time going here! read more

BEST nail salon ever. I refuse to go anywhere else! They always take their time to shape your nails perfectly and fix any imperfections. I always have amazing service when I visit. Every worker is kind and amazing at what they do. The prices are very good, and they even offer a stamp card where you can earn a $5 off reward after 5 visits!! ($15 services and up qualify for a stamp). I've never left unsatisfied and I know I never will :-) read more

Went for nails today with groupon deal and had the worst service ever in my life. Firstly they disrespected me n my friend and then when i told them about this they told me its ok then dont come to us for service. I was shocked with her reply. Rude employees. Did gel manicure n organic pedicure with them and was not at all happy with their work. I would not recommend anyone to go at this place . Horrible experience. read more

Just moved to the area & was looking for a salon that does SNS manicures. Found this one on Yelp, so I gave it a try. I was very happy with the way my manicure turned out. The girl who worked on me was very sweet, and the price was only $30 (I'm used to $40 for SNS)! read more

I was excited to visit this nail salon after hearing from a complete stranger how good their work was. I requested SNS and while the color was beautiful, the top coat started to "bubble" shortly after leaving the salon. I went back the next day to see if I could have my nails fixed. I know things happen, so I wasn't upset about the inconvenience. But the treatment I received upon walking in was pretty appalling. For a business to show zero empathy, and to treat a customer rudely in 2018 is pretty pathetic. The guy was sitting on the couch when I walked in. I showed him my nails and asked if I could have my nails fixed. He seemed very annoyed as he pointed for me to sit in his chair. He buffed my nails and put a new top coat on. I had to ask if I could wash my hands. When I walked back to the front he was already back on the couch and said not one word to me as I walked out of his establishment. It was such a dismissive manner and extremely unprofessional. I'm so glad to have options and can say with 100% certainty that Rich'z nails is no longer one of them. read more

I went here for manicure and was disappointed that these young ladies didn't know how to do any of the designs I selected. While a good mani and pedi is such a great thing, staying up on art is just as important and a service you should offer. Disappointed. My design was horrible but still paid for it. I hate paying for people to praticing...customers shouldn't have to pay for your training. read more

This place is the best. I always get complimented on my nails and they stay FOREVER!!! I haven't had a chance to get my sns redone in over a month and I can be rough on my nails. Not a single chip. Great people and great service! read more

Great experience with my daughter. We're not rushed and my feet feel like heaven. Would come again.

Avoid going to this "nail shop". The management is very rude and do not know how to treat their customers with respect. Waited for over 2 hours for a pedicure that was done very poorly. Advice to everyone-go to another place that will treat you better. read more

Terrible service & not worth the money. Will not return or recommend anyone else to design fell off the next day & pedicure wasn't up to pair. If anybody is looking to visit this place second think it. They false advertise 30% off. I left with a cut hand & paid 80$ For the horrible service. Rip off!Secret nail spa Buford ga has better services & prices in that area. Please don't let this place make a fool out of you like they did me. Keep driving! read more