I got a prompt response to my request with a quote for diagnostic, which would be waived if I…read moreproceeded with the repair. They do provide the service requested and gave me a link to make an appointment. We'll see how things go in a couple of days. The repair man, Alex, was prompt and identified the problem - two problems, actually. He was able to get the dryer running again, better than it had been. Reasonable price

Good guys who do good work and work with you to do it for a good price. One of the better…read moreexperiences in the area. Give them a try.

I recently had my 25 year old furnace and ac system replaced by Ragano. John and his team were…read moreawesome to work with especially, the attention to detail in the ductwork to make my whole house humidifier work in a tight space. They did all the work neatly in a timely manner as promised. I'm very meticulous when it comes to work being done in my home, and I'm totally satisfied with the installation that Ragano performed.

It's wonderful when you work with a contractor who you can trust, and who is professional. This was…read moredefinitely the case with Ragano. Andrea was very polite and efficient on the phone, so scheduling was a breeze. The two servicemen who came out were great. They immediately found the issue with my dryer vent, did a quick repair, and answered my questions about my furnace. The price was quite reasonable in my mind. I will be scheduling them to handle any servicing going forward. I very highly recommend!

Fast, communicative, thorough, and honest, all for a great value. Angel arrived as scheduled,…read morediagnosed the exact problem, gave the timeline for repair, and everything was done as promised. Part was replaced and heat was back on in no time. Trust the Yelp certification, Cook's will be our go-to for our HVAC needs.

Right before our last heat wave our AC went out. The owner came out that light to take a look and…read morequote us. The next day the tram came out to install a new AC and we haven't had any issues since. Don and Brian were both very knowledgeable, friendly, professional, and quick. The quality of work is worth the money; great value.

Installers Billy and Jimmy did a outstanding job. They installed new Carrier Furnace and AC…read more 1. Courtesy and Professional 2.Work completed on time 3.Clean up 4 Chris, sales person was fair offered very competitive qoute. 5. I would highly recommend Allied

David was thorough and professional. He explained any issue to me and was even nice to my cat!…read more Allied has always been great to deal with

Yesterday was the hottest day of the summer and my A/C stopped working. I made a appointment with a…read moreCompany I have used for years and they wouldn't be able to come for a week. I went to Yelp, called JML, explained my A/C problem. They can within a few hours, fixed it and were reasonably priced.

Had JML come out today to fix my A/C. Tech came out within a few hours and resolved the problem. He…read moreexplained what the problem was and was able to remedy it quickly. Very happy with the tech and the overall experience. Would definitely recommend.

Team is so responsive and dependable. They do excellent work and offer great prices. So lucky to…read morehave had a neighbor recommend them. I highly recommend them .

Had furnace go out sunday. Called them and was told since line is frozen they would come on…read moreMonday. That would not be an emergency call. Man showed up at 8:03 am. Looked in furnace cabinet and did a test and said the circuit board was bad. I knew I could buy OEM circuit board for about $80. I asked how much to replace the board he said $761.00. I asked if I could get a discount and that I know the circuit board he could get was under $80 with his discount. He said that was the price. Since it was going to get hot I said ok. He drove to local parts store and came back and installed board in about 10 minutes. BY 9:00 am he was leaving. That means He made almost $700 for an hours work and that includes the travel time. Talked to owner Kraig and asked why so much and he said he has over head and the van they use cost him over $60,000. and there was nothing he could do about the price. That is what they charge for a circuit board replacement. Part and labor is guaranteed for one year. If It breaks I will call them but will not call for anything else in the future. Neighbor came over the next day and said he needs furnace and air conditioner replaced and wanted to know if I knew anyone. I told him I just paid about $700 for one hours work with I guy I used but would not recommend anyone when I just paid about $700 an hours labor. When you gouge you loose and people find out and there goes the business. Place does good work but way overpriced. The part On line was not a used or aftermarket part. It was an OEM replacement part. Where you bought the part at Berkheimer in Arlington hts they sell the part to you for less than what I paid for the item. not 2.5 time that price. Even if part cost $200 you still are making $561.00 for 1 hour of labor which includes the time to travel and get the part. I could argue with you all day but it is not worth it, you overcharge for labor period! All the people that ask me for a referral will know you over charge for labor.

We were selling our home and one inspector noticed a couple issues with the AC unit. We called…read moreTony to fix those issues (some missing insulation and a tilting platform under the AC) and to do a reasonable checkup on both the AC and furnace. Tony understood exactly what we were looking for: Do what's needed for a buyer... and no more! He did exactly that and did it with professionalism. Highly recommend Total Heating & Air Conditioning!

Tony arrived at my house on time on a hot and humid day. He was on mark identifying the problems…read morewith my thermostat and A/C. He made sure to leave my home with the A/C functioning. Thanks.

Would give negative stars if possible. Got a new furnace installed one week ago. It started…read moremalfunctioning within 48 hours. Problem is still not resolved. They keep sending people out to fix it. They get it working- It works for a few hours then goes out. I basically have to call everyday and they still haven't fixed or just replaced. Would stay away at all costs

Sent a letter to the company after a bad experience, but did not receive a response. I always like…read moreto give the company the benefit of the doubt and an opportunity to rectify a problem. A bad review is the last course of action. In November, they came out as our furnace was not working. The tech almost immediately diagnosed the problem as a cracked heat exchanger. He misquoted the age of our system and recommended replacing it for $13,900. Got a second opinion, who fixed the furnace for $800. The heat exchanger was fine. The problem was the board, which Five Star had replaced a few years back. Do not trust this company. We now wonder if other repairs they have done were overpriced or even necessary. We had been loyal customers for years. No more.

Saul is awesome. He was very proficient,professional and personable . I got a heads up when he was…read moreon the way and arriving

This business was sent by American Home Shield warranty co to inspect my non-working air…read moreconditioner. They determined that the evaporator coil was corroded from normal wear and tear. The technician told me the unit was from 1991 and probably needed to be replaced. I was told i would hear from Nick shortly. After 3 1/2 hours I called and Nick said only the coil was covered by warranty. I would be responsible for $3250 in "non-covered repairs." Apparently the warranty co was only going to pay $531 toward the coil if I took cash in lieu of dealing with Aire Serv and went with a different company. Making extensive repairs to a system that was 35 years old would be ridiculous. They offered to upgrade me to a new air conditioner for $4834, $4983 or $7832. That would be all my expense of course. I have a warranty. apparently a warranty is worth nothing if the company does not honor it. Jessie from Air Serv Palatine called me. He told me they were American Home Shield's #1 company last year. I know why. Jessie kept repeating that they are only following the rules. Even when I read him from the warranty that specifically said that ductwork, plenum and electrical upgrades required for replacement are covered, he said that he has to follow the rules. He kept telling me my complaint was with American Home Shield. He is obviously their agent. He pointed out that everyday he has customers pay for similar repairs to the ones he recommended for me to pay. I complimented him on having such gullible customers.

Jason did high quality work at a very competitive price when he did maintenance on my heating unit…read moreand humidifier. Good honest work at a good price. What more could I ask for?

My water heater went out. The company that "diagnosed" the problem charged me $99 and said that…read morethis did not include the cost to replace it. The company then quoted me $2200 as the cost to replace it and reiterated that this did not include the $99 that they already charged me. So yes, had I gone with that company, it would have cost me $2300. Armed with this information, I posted pictures and exactly what the "diagnosis" said and asked for emailed quotes...to be clear I said EMAIL only. I then got no less than 10 phone calls saying "please give us a call so we can talk about your situation. Some called more than once. Lakeland Heating and Cooling (Jason) was nothing like that... $1270 flat rate to replace the water heater. Yes, thats how he replied in his email.. as I requested. He came in.. with the water heater... replaced it... and went on his way. Other companies, that followed directions, also came in higher than $2000. I am EXTREMELY satisfied with Jason and Lakeland! High Quality, Tremendous VALUE