I brought my car in for service and had the best experience with Tiffany from the customer service team. She is extremely professional, very knowledgeable and truly went above and beyond. In the past I didn't like coming to Rick Case because so many of the sales reps would come and try to sell me a new car which made the experience of coming here so frustrating. Now that I was attended by Tiffany, I would definitely go back if my car needs service in the future. read more

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We leased another VW and turned in our lease. Signed the turn in lease form that stated we turned in the vehicle ahead of time and showed that we owed nothing, no wear and tear fee was due. A few weeks later received a letter from Volkswagen that we owed them over 500.00 for late return and wear and tear. What a bait and switch. Now the dealership will not help clear this up with VW finance. Sad dealership now that Rick Case is not there. read more

Extremely unprofessional experience. I called to ask a simple and very standard question about a Tesla Model S--specifically about the car's onboard computer details. The salesperson, "I," said he checked using the VIN but didn't know the answer. I calmly explained that the car's computer would show the information immediately, and instead of taking a moment to verify it properly, he abruptly hung up on me. Hanging up on a customer for asking basic questions is unacceptable. If you're serious about buying a car, I would strongly recommend taking your business elsewhere. This was rude, dismissive, and a complete waste of time. read more

The service is horrendous the advisors ignore you the lady that was supposed to be helping me saw that it was her time to go and without taking me to a new advice or anything just said bye to her coworker and left it took at least 25 minutes to get somebody to ask me what I needed just for an oil change. Went to buy something at the coffee shop. The kid had AirPods and even though I stood there for seven minutes, never looked up couldn't order anything. They didn't change the sticker for the oil change or put a new one on. It is just all around a terrible customer service terrible. To have your car wash, which they offer after they do an oil change the waiting time was 45 minutes read more

For days me and my partner have been in contact with a guy at this dealership only to get here and be matched with a guy who doesn't know anything about the deal we discussed with the other guy. The cool looking electric van in the show room isn't charged and the charger is right beside it. Car buying should not take hours. The deal was discussed over the phone with Sebastian but we were paired with Richard who wanted to talk about everything else but the car or the deal. The warranty that they offer sounds like a great deal because VW has such bad read more

On April 29th, I purchased a VW at Rick Case in Weston, and I wanted to highlight the excellent service I received from the salesperson, Juan; the finance specialist, Alain; and the managers who participated in the negotiation. Today, I can say that I recommend this dealership to anyone looking to buy a VW. read more

The best car buying experience I've had in 20 years in this country. Cesar Gallego, who guided me through the entire process, allowed it to flow smoothly and pleasantly. Ultimately, I ended up with the best possible option. If anyone wants unique service, ask about him. Highly recommended. read more

Rick Case Volkswagen Weston - VW JETTA - Car Dealers Near Me - Davie, Florida

Sales person clueless, about the pricing car car was listed on internet for well under window price, location or anything about it, walked away so called sales manager came running out to ask what we can do to make a sales. I told him nothing clueless sales, pricing and still waiting for dealer call back from 4 days ago on internet about same car I drove 25 miles to see Wouldn't buy stay home read more

manténganse lejos del vendedor gonzalo!!!! hará lo posible por mentirles prometiendo un deal o precio que luego no cumplirá. jugo con nuestro tiempo y después de horas negociando viaje a weston con mi familia para buscar el carro y me dio otro precio más caro estando allá. no le crean nada. vayan a otra volkswagen. cero honestidad!!! read more

Been coming here since they opened. Purchased or leased at least 4-5 vehicles from them and referred several customers to them. Took a vehicle in for a recall and got a quote for some work the car needed. Called the Service Advisor three times with no answer and asked all three times for a return call to discuss the quote. Finally had to go to the dealership only to be told by the advisor that she was sorry and was busy. Bad excuse and very poor customer service. Plenty of other VW dealerships in town so I'll take my business to one of them. Their slogan is we treat our customers like our friends....yikes! read more

Si estás buscando una experiencia completa de pérdida de tiempo, promesas fantasiosas y desorden comercial, este es tu lugar. Hicimos una aplicación online y el vendedor asignado, Luca, nos aseguró con absoluta seguridad que todo estaba aprobado. Tan aprobado, que nos dijo que fuéramos sin problema al dealer un domingo. Llegamos. Sorpresa: no había ninguna aprobación. Ni una. Cero. Nada. A partir de ahí comienza el espectáculo clásico: "Bueno, ya que estás aquí..." Intentos de vender otro carro Precios que no se parecen en nada a lo anunciado Y la insinuación constante de que con más dinero todo se "arregla" Lo interesante es que nadie asume responsabilidad. La aprobación verbal se evapora, el tiempo del cliente no importa y todo se convierte en una negociación improvisada, como si uno hubiera ido a pasear y no porque ellos mismos te llamaron. Mi recomendación para cualquiera que lea esto: No crean nada que no esté por escrito No vayan "porque sí" No pierdan su domingo Aquí no venden carros: venden expectativas falsas para ver qué cae cuando ya estás sentado. PS: Ya parece que esto tipos no les importan las estrellas, es un descaro y una mafia la de estos delincuentes. read more

Complete disrespect for our flag. Called 3 times and even visited the store. Claimed it was a outside company responsible for the maintenance of the flags. Clearly not a issue of importance to this organization. read more

Rick Case Volkswagen Weston - Complete disrespect for our flag. - Car Dealers Near Me - Davie, Florida

Rick Case VW Weston is the worst. Service is terrible. I took my new car for its first service. NEVER EVER AGAIN. Car was returned to me destroyed by their car wash. I can only upload 3 pics but hood, all rubber around windshield and drivers side windows and from front quarter panel all along both doors to the trunk scratched. They did not give a hard time about repairing however I had to call and ask when and how. I had to fight about getting a loaner. While there my car was driven on a Sunday night at 11:20 pm, documented by the VW app which notified me and their response was it was moved within their facility. Complete lies. When I picked up my car, I became aware that Rick Case put 290 miles on my car. They did not have an explanation for this. DO NOT TAKE YOUR CAR HERE. HORRIBLE MANAGEMENT. HORRIBLE SERVICE. read more

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I am requesting Rick Case Volkswagen reimburse my $200 investment in a 3rd party inspection after they agreed to a transaction, agreed to the 3rd party inspection, and then pulled out from the transaction read more

Horrible customer service. I was promised a back seat cover and 500kw of free electric charging from Electrify America. I paid cash for a brand new ID Buzz. After the purchase, they have been non responsive just refer me to a 1-800 -#. read more

acabo de tener la peor experiencia por culpa del vendedor gonzalo. deshonesto y mentiroso tratando de hacerme caer en un deal que luego de dias y horas no lo cumplio y me hizo manejar 40 millas con una hija de 10 años para luego engañarme. no pierdan su tiempo vayan a otro concesionario!!!!! read more

do not trust the seller gonzalo!!! he is going to trick and waste your time. he is going to fool you. i was extremely disappointed on how i was treated and i am very upset. on the call he told me i was gonna pay a specific amount of money monthly and told me to go to the dealer, and when i got there they told me a completely different and higher amount. read more

bought two cars from these people in that experience wasn't so bad in getting the cars. The service is where everything got horrible they forgot to give me locks for my wheels for both cars. I had on the highway and I called them to get the locks and nobody can get me one every manager sales person promised to call me. No one's called me. It's now been over 3 1/2 weeks and I still haven't gotten a phone call. No one's calling me back on the voicemails. I'm getting a runaround from everybody but when I was trying to buy these cars, I got 17 calls a day every day leading up to the sale. If I could return these cars and never buy from them again, I would I do not recommend this place whatsoever. read more

Despite all the negative reviews , I had a great experience. I knew what car I wanted and inventory was great. The staff especially Cesar who met and greeted me when I arrived was exceptional!!!! I was in and out in less than 4 hours. Thank you Cesar, your customer service is amazing! Also, another thank you to Anthony who helped with all the numbers process. It was all honestly quick and painless. Thank again guys! read more

BUYER BEWARE!!! I leased a brand NEW 2023 Volkswagen Tiguan from Rick Case in Weston. Sales people were nice but that's it! I've had my NEW vehicle in the shop more times than I can count. Driver seat completely replaced. Side mirrors on both sides not working needed replacement. This was definitely challenging while driving on the highway with nonworking mirrors! Back seat hardware loose & faulty needing to be fixed. The continuous squeak was quite annoying. Horrible blind spots. The start stop system is faulty, too. Ive been at a light & my car shuts off?! What the heck? Yes, I have turned off the start stop each time I drive! Transmission extremely "jerky" & a very uncomfortable drive. Not smooth at all. Cargo space poorly designed. Cup holders too close to center console (you'd have to see it/use it to see the frustration) Most aggravating: Navigation system DOES NOT WORK! According to Apple articles online it is unsafe, dangerous & unusable. Navigation puts you in different locations! Map spins, continuous glitches- it's maddening! But Alberto Luaces said everything is ok ‍‍ Then do all my rental/loaner vehicles they give me work just fine?! Those are Tiguans, too!! I promise I never like writing a bad review or complaining but since nobody seems to help with this problem the least I can do is warn others to AVOID this vehicle & possibly others to spare you the daily headache & aggravation. Corporate evaluating for a buy back but it takes long and I'm stuck dealing with it. My phone GPS works FINE in my husband's car & all other places!!!! Albert L at Rick case with attitude states my car is fine and he's done everything he can. I connected him to corporate and at least she was kind and going to look into the buy back! I miss my Hyundai Tucson! never once did I have a problem with that vehicle. read more

Rick Case VW you still have one more chance to get m daughters repair right, I'm a fair person and like to give as much as possible before giving a horrible review. I will update this post good or bad. *** UPDATE*** While my daughters car was eventually fixed and I'm happy that they finally did after charging over 6,000 dollars of which my warranty didn't have a 100 dollar deductible like they advertise, I paid just over 1,200 and the warranty kicked in the rest with only 150. Per hour for labor, and not covering OEM parts if cheaper parts could be used. The only reason they agreed to fix it on the third attempted is because I've lived in the community for 45 years and my roots went deep, I had to threaten them of a full scale negative publicity campaign. In 45 years I have never had to result in threats like that. I've always done good for people, served 11 years on the broward county consumer protection board. I also feel this post can help others by changing the dealerships business tactics, all business want to make a profit, but hurting the community by not caring and just wanting profit will lead to a business' demise. Look at the two star average of this dealership. I hope the Case family takes notice. They are good people and very involved in community issues. They can be great if they take notice. When a new customer comes, with few community connections don't take advantage be fair, make a fair profit and they will share their experience. read more

Rick Case Volkswagen Weston - Engine lights lit up after AC fan motor broke and made a banging sound like fan blades hitting something - Car Dealers Near Me - Davie, Florida

Nothing but a group of legal scam artists. Went with my daughter to trade in her old car for a new one. After showing us a used and new Volkswagen SUV, they tried to convince us that 84 month (7years) for a used car is a good deal. They also tried to tell us on that on new cars there is no such thing a 36 month lease and you can only get 39 month. Let's add that they would only offer 7500 miles a years telling us the car could be trade back in for a new one with a year and a half left on the lease. I guess they thought I was an idiot. When I said we would be responsible for the remaining payments if we did that the sales rep said they work with people not to worry. Thank god I went with my daughter. This place would have taken her or anyone not aware of how financing and leasing works and the games that dealerships play. Oh yeah the sales manager came over and gave a song and dance about the numbers, Which I called out. He also said there are no incentives or rebates for their cars. Do yourself a favor go buy a car with some who knows about buying cars. These guys took being scam artists to the next level. Shop someplace else. read more

worst dealership i ever went to. i made an offer of 33k for a car. they e mailed me we are close. when i step in the gave me a proposal of 40.800 and change. all because the manager got a commision when we showed up. i would fire him in a second. and yes, they donate a lot. donation from your money with their different fees. just cheaters. never again!!!!! read more

They are scammers they changed the price agreed on and changed the price on the trade in. When I called them out on it the finance guy called the manager and general manager. They took off $900 dollars should of walked out but I didn't and regret it. You had to see their faces when I told them you guys are playing with the numbers and then the General Manager asked me not to give them a bad review. I then told them money comes and goes but integrity is "Priceless ". I will never ever buy a car from Rick Case Volkswagon. read more

I called and spoke with Brendan on the phone and asked if they would take $46k in cash out the door for a vehicle. I came all the way to the dealership and test drove the car. When I sat down to write a check they tried to charge me $50k. Finally a manager came over and said the price was $46k plus $3k for tags tax title. When I stated Brendan told us on the phone it was $46k out the door they reneged on the agreed to price. They lie at this dealership just to get you in the door. If they tell you something on the phone make sure you get it in writing. If they lie about a price what else are they going to lie to you about. Don't buy a car from these people. Typical shifty car dealership read more

I was having issues with my car and thankfully the service department helped out and was able to fix my car promptly. Thank you Tiffany and Ryan for being great, I will be back to have my car serviced with the best dealership around read more

Less than two months ago, I leased a VW Cross Sport SUV. Two weeks after bringing it home, I received a recall notice for the backup camera. I immediately called the service department at Rick Case Volkswagen in Weston, but no one answered. I decided to drive to the dealership to make an appointment and was given another number to call. After some difficulty, I finally scheduled the appointment, but had to wait four weeks for service. On the day of the appointment, I dropped off the SUV on a Thursday afternoon with a service representative named Tiffany, who assured me she would send updates. Thursday and Friday passed without any communication. On Saturday morning, I called and left a message with the receptionist, asking for Tiffany or someone to provide an update. After waiting two hours without a response, I went to the dealership in person, only to find out that my SUV had not been serviced. I asked to speak with a manager and met with Jorge Molina, who explained that the service department was backed up. I was extremely disappointed and requested my SUV be returned. It took an hour and a half to get my car back. Mr. Molina offered to have the SUV serviced later that week, and assured me Tiffany would contact me. That call never came. Rick Case Volkswagen's lack of professionalism and disregard for customers' time is unacceptable. The failure to communicate or even service the car makes me feel unsafe. As a current VW customer, I will never return to Rick Case Volkswagen in Weston and will seriously reconsider leasing from Volkswagen in the future. read more

What a worthless company. Never getting a Volkswagen ever again. Every single problem costs so much, this company is just a cash grab. $80 to buy a KEY to unlock the locks they put on your tires, $250 for a new headlight because they don't allow you to change the bulb you need the change the whole thing, $2500 for a belt, $100 for spark plugs??? This company is a literal scam. I regret the day I got a Volkswagen. read more

THE RUDEST STAFF EVER. Nobody speaks English and communication is wrong and no one tries to help . Seems like everything is all over the place. Got an insanely high quote with no help or explanation, so I took my car and left because I'm not taking my car anywhere with terrible customer service and people that make you feel stupid and unwelcome for not speaking Spanish . 0 stars if I could my damn IQ went down visiting here read more

My car was taken in two days ago for a check engine light...2 days later I still don't know what's happening with my car. Nobody will call me back. Make sure you get your service done here if you want to be left without a car and out of the loop of what's being done with your car. Other than that the AC is always working there. read more

stay away! my experience with rick case vw. had a deal on a golf r all set with the sales person. sent them a text on sunday at 9:04 am asking them to send paperwork and i would wire $ on monday. on SUNDAY afternoon kim call and i explained that i would sign paperwork and send $ on monday. (i was at a party). i called and ext on monday and tuesday but no answer. tueday afternoon i got a text from kim saying they sold the car. i now have 4 tix to miami (the whole family) and no car to drive home. i should have read all the bad reviews first. dont make the mistake i did. read more

I want to thank everyone who helped me buy my son's car. Kevin was a great salesman and I'm thankful it was an easy process. They were able to overnight all the documents to my son and made the sale process easy. There was a few issue with the FedEx but it was resolved quickly. Ivan was great in having the documents ready for me to sign as soon as I arrived since the drive was long for me. Overall I was happy with the service and my son happy with the car. He can't wait to drive down and pick it up. :))) proud of you son!! Love you so much. read more

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One star forever. Just dropped off my 2019 Tiguan at service dept for like the fifth time. They tried to pitch me on a new car and I said lol I will never buy a VW again. Of course they don't care why. Such a disgrace what these car companies can get away with. read more

Tried to schedule service for a recall and minor oil leak on my Atlas and the next available appointment is in 6 weeks! Where is Rick Case's vaunted service? Wouldn't recommend buying a vehicle from Rick Case if they can't service it in a reasonable amount of time while under warranty. read more

If your looking to waste your time then this the dealership to buy a new VW. I went to the VW website looking for a specific Atlas Sport where the website showed they had 2 vehicles matching my search. I called to confirm that they still had the vehicle available and was told they did. I drove from Miami in the rain walked in the showroom then introduced to a salesman that had me walk through 3 floors of inventory to be told they didn't have the vehicle. I wasted my time and gas for nothing. I was just treated to an atempt of bait and switch. If your looking to buy a VW don't waste your time at Rick Case. read more

My son purchased a used car from Rick Case Volkswagen, and when he drove it home, I inspected it and noticed a cut on the sidewall of the tire. I told him to bring it back in hopes they would make good, and replace a the tire after he spent over $14,000 on the car. But instead they sent him home believing it was his fault and not theirs. Shame on you! You care more about the sale than the well being and safety of your customers. Over a $100 tire! I will continue to go on every review site for Rick Case and let people know about this. If I can get one person NOT to buy from this dealership, I've done my job. I hope it was worth the $100 to you Rick Case! read more

Rick Case Volkswagen Weston - Car Dealers Near Me - Davie, Florida

Went in to see a vehicle that was not even delivered to the dealer. Testy drove a similar vehicle and got my trade appraised. third appraisal as I have shopped for a new car. They LOWBALLED my trade by over $5,000. When I confronted them and asked for my keys to leave they hesitated and offered the $5k to make the deal. I left telling them to go pound salt. To the staff at Rick Case, you are all devious and dishonest. I am sure you rip a lot of people off who simply don't know better. Shame on you. read more

We had a HORRIBLE experience after turning in our Alfa Romeo lease and purchasing a VW Tiguan with Rick Case, and it's continued to be a financial/credit nightmare in the month since. The day of sale went well, we gave them our previous leased vehicle and proceeded to buy a pre-owned SUV. During negotiations, we were were told in no uncertain terms that they were taking over the 2 months left on our previous Alfa lease, and they would handle that vehicle moving forward. Based on this, we signed a contract. 3 weeks later, we got a credit alert and called Ally, the previous lease lender, who informed us that Rick Case was refusing to pay the balance and the account would become delinquent. We have been in constant contact with the bank, Ally and have followed their advice to resolve this. We have made MULTIPLE attempts to contact the Rick Case, and either had our messages ignored, or been given a runaround to dead ends. The one conversation we did have with an onsite representative, they told us this was a clerical error and they paid it in full - but Ally told us they absolutely did not pay and the account is still open. This is a MESS and seems like we'll need to pursue legal action to find resolve-- do not turn in an expiring lease here. They will lie to get any deal. read more

If I could give zero stars I would. I called service because my sensor light keeps going off every 2 minutes and was told they only run diagnostics M-F between 8-11am. Not convenient for working individuals at all. read more

I was looking for 2021 VW Jetta SEL premium. I looked at one at Gunther VW and really liked it but had to leave for work. Because I looked online, a gentleman from Rick Case VW called me. He told me Gunther was overpriced and they would try to screw me. He guaranteed they would beat the price at Gunther. I asked if he had the car I wanted and he said they had them as well as 2 GLI versions. I went to Rick Case VW after work (about 4 hours later). The person I spoke with was gone, even though we had an appointment, and I was passed off to another salesman who seemed to have no knowledge of the Jetta's. I asked him simple questions about the difference between the SEL and the SEL premium and he didn't know. How can you be a VW salesman and not know the answer to a simple question? He brought me up to the top floor and then said they have no Premium's available. I asked him about the GLI versions and he left me (in the parking lot) for about 10 minutes and came back and said they had 3 but two were sold (in 4 hours?) and the third one was in the body shop because it got scratched coming off the truck. We went downstairs and I asked him when the GLI would be available and he said 2 weeks. I asked him to give me a price on the Jetta SEL. It was insane. They had it at MSRP (which I expect in this market) plus $2000 for paint protection (which I don't want) and a whole mess of fees. I told him I dont want the paint protection and he said we already applied it but maybe the finance manager can take it off (in the little glass booth) during the closing. The final price they were offering me was $36,000 on a car with a $27,700 MSRP. And buy the way, my trade was $21k so I was only paying about $650 in sales tax. They offered me an "out the door" price of $14,800 after my trade. When I tried to leave, the manager came over and told me he would get the GLI from the body shop the next morning and I could see it but they'd have to keep it for a couple weeks to repair it. He also said it was just a broken light. I asked for the price on that and they offered me a final price of over $41,000 (It has an MSRP of about $33k) I ended up getting the car I wanted from Gunther VW in Coconut Creek from a salesman named Moe. I got a Black Jetta SEL Premium for the price they had on their website. ($29,765) The only extra was the rear bumper guard and I only paid for it because it was installed already (plus the wife wanted it). They offered me the same $21,000 on my trade but gave me an additional $1000 when I showed them car max offered me $23,500. When you add the tax incentive of the trade, the trade price matched Car Max. My out the door price, including all taxes, fees and was $10,700. For a dealership that said they would beat anyones price, it's interesting they were $4000 higher on a car worth $2k less. yes, Gunther VW has a slightly higher dealer fee and electronic filing fee but they make up for it by not charging for ridiculous add ons you didn't ask for. They honored their online price. Plus they were a pleasure to deal with. I was out of the dealership with a new car in 1 hour. I should also say the Bait and switch seems to be a common practice with Rick Case since they also did it with me at their Honda and Hyundai dealerships. read more

Rick Case Volkswagen Weston - Car Dealers Near Me - Davie, Florida

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