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    Rick Hardy Auto Sales

    1.0 (1 review)

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    All Star Autoplex

    All Star Autoplex

    (5 reviews)

    Decent sales team. Decent priced vehicles. HORRIBLE SERVICE DEPARTMENT!!! We bought a BRAND NEW car…read morethere this past January. I've been in 2-3 times with issues and they never fix it. They claim they can never find the problem...

    My husband and I spent hours on the phone with two different sales reps to determine the value of…read moreour car for trade-in, and confirm a hold on a specific vehicle we were going to drive in to pick up at the end of the week. The sales rep we spoke to said they didn't do down payments for holding a car; that it was first come first serve. They asked for pictures of our trade in vehicle, documents like drivers license, etc to start the paperwork process for the purchase of the promised vehicle. We scheduled the drive for that Saturday since we have a 1-year-old son at home and dog. We were so looking forward to the purchase. Thursday evening, the sales rep called to tell us the vehicle had been purchased by someone else. We inquired how since our paperwork was already in process. Immediately, the sales manager got on the phone without asking any of the information about the situation. He clarified that a down payment wasn't put on the vehicle to hold it. The sales rep we worked with either lied about this policy or didn't know the correct one. Because of his mistake, we lost the opportunity to buy our dream family car we saved up for. The manager I spoke with was unkind and harsh. He wasn't willing to rectify the situation or admit that his employee made an error. The dealership's overall manager told me they would look to find us another car similar. I got two messages, and nothing after that. These are greedy people. They only care about money, and they don't keep their word. We've bought multiple cars at CarMax, and had wonderful experiences. Go through them!!! That's where we're buying our dream car now. Our agent hasn't been pushy, and has gone out of his way to make things work for us.

    Rick Hardy Auto Sales - car_dealers - Updated August 2026

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