I have to say they are very honest,knowledgeable and extremely helpful with car repairs. I would…read morerecommend them when in or around Naples area for anything associated with a car.

I brought my car here today for the first time. This place is great! they're reliable, honest, and…read morethe charges are reasonable. This will be my car care place going forward. I highly recommend them.

The Best place in Bonita/ Naples to take your car or truck . They have always kept my 16 year old…read moreJeep Wrangler going and our Mercedes Benz 300 SLK as well. Honest and fair . Peter Bonita Springs FL

This auto repair shop is excellent. They diagnose the problem tell you the options for repair and…read morefix the problems very professionally. We trust Jose with all of our vehicles even the German cars. Best shop in the area. The prices are reasonable and they never overcharge.

What a well run organization, I must admit. Having owned an independent shop like this many years…read moreago I pay attention to things done right, and this ranks up there. The facility is well laid out and inviting. Check. Staff knowledgeable. Check. Loaner cars available when booked in advance. Check. Like every repair shop you'll ever work with you drop off for something specific and their job is to find work; more work means revenue. We all get that, but a difference here. They'll tell you what they found/saw and suggest that at some point in the not-too-distant future you'll want to remind them to look again. A soft-sell that works!! Kudos. Took care of two of our cars and definitely going back.

I am writing to formally express my frustration and disappointment regarding the ongoing issues…read morewith my vehicle and the way my case has been handled by both your service department and the insurance claim process. I initially brought my vehicle to your service center due to a "Restricted Performance" warning light and noticeable shaking while driving. Despite having the car for over a week, the only test driving conducted was reportedly "around the block," and I was told the issue could not be replicated. Nevertheless, I was presented with a list of $6,600 in unrelated repairs, for which I paid $2,400 out of pocket after my insurance covered a portion. Shortly after retrieving the car, the same warning light came back on immediately, and the shaking persisted -- clearly indicating that the original issue had not been addressed at all. When I returned the vehicle, I was told the matter would be resolved, but instead, a second insurance claim was filed, and I was forced to pay an additional $200 deductible, even though the issue was the exact same one that prompted the original service visit. This appears to be a clear mishandling of the diagnostic process and possibly an abuse of the insurance claim system. This situation is unacceptable. At minimum, I am requesting the following: 1. A refund of the $200 deductible paid for the second claim, as the issue was never resolved from the first. 2. A thorough explanation of why the original problem was not properly addressed or diagnosed, despite the time the vehicle was in your possession. 3. Assurance that the vehicle will be repaired correctly without any further out-of-pocket expense on my part. 4. If not resolved satisfactorily, I will be filing a complaint with the Florida Department of Agriculture and Consumer Services (which handles auto repair disputes) and the Florida Office of Insurance Regulation for a possible insurance claim abuse investigation. I expect a timely and professional resolution. Please respond within 10 business days to avoid further escalation. This situation raises a few red flags: * Poor diagnostic procedure -- A quick drive around the block isn't enough for intermittent or performance-related issues, especially with modern vehicles. * Potential insurance mishandling -- Filing a second claim and requiring another deductible for the same issue sounds questionable, especially if it's a continuation of the first claim. * Lack of accountability -- They didn't take responsibility for failing to address the core issue in the first place.

Called to schedule a 4 wheel alignment for my BMW. Prompt service, clean facility, nice people,…read morepriced lower than the local BMW dealer and did a perfect job. I recommend them.

On November 5 2024 I visited European Auto Repair to investigate their honesty and Pricing. I have…read moremaintained my 2002 Boxster as my family business is car repair. I'm from out of state and my equipment was left behind so if I need someone else to do repairs that would be too cumbersome I want a place I could trust in the future. The alternator job was just a test, nothing wrong with my alternator. So you know the vehicle was not with me at that time. The first question I ask could they replace an alternator in my vehicle with the new one I purchased? his responded that Florida laws state that it is illegal for any service shop to perform repairs all items must be purchased exclusively by the shop and no work can be repaired with outside items. Not true, First lie. Check the status if you don't believe me. A shop can turn down work but it's not illegal. Second question, if the item was purchased through them how long would it take to install? His response is 4.5 hrs. So you know, to facilitate access to the alternator there is a face plate that must be removed. I told him I removed the face plate, which took all of 7 min. The actual job of replacing an alternator on a Boxster is easier than changing spark plugs. It is one of the simplest repairs to perform. It takes no more than 35 minutes to remove, It is only held in place by two bolts and 2 wires in the back. If one of the bolts is stuck it requires several light blows with a hammer to loosen which would add 5 minutes. Reinstall, and repeat the process in reverse. If this job was undertaken by the slowest mechanic in all of Naples with no Porsche knowledge they could do it in 2 hr and that is being extremely generous with the time allotment. So if you choose to use this repair shop you have been duly warned. Such a shame, I truly wanted to say good things and use the shop for the future, especially after reading other reviews. I don't know, maybe they do good work but you are paying an exorbitant amount. The search continues. Now to check with other shops hoping to have better luck. labor cost should not exceed 2 hrs not 4.5 hrs. This is a simple job. price for labor should be 220 to 250 ,no more.

My 1984 380 SL wouldn't start one morning. I called Benz Connection and even though they were…read moreslammed, and it was a Friday, I was told that if I could get it there that afternoon they might be able to take a quick look at it. Within an hour AAA had towed it there and Monday morning I got a call from the mechanic that he would have the part and fix it by the next day. That's unusually great service and the price was less than I had expected.

After all was said and done I decided to write this review about my experience with Benz Connection…read moreof Naples. I arranged summer work at Benz Connection of Naples for my collector car to be done May through October, 2024, with promise directly by owner(?) /manager, Brian Snowden, to store car indoors, not to expose to summer climate. I was told car was ready in November but it was not. Found car outside with open hood and trunk, some disassembly including rear wheels off. I was ready later in December. Found deeper evidence in my shop at home afterward, that it had been outdoor during Hurricanes Helene and Milton. Insurance claim for damages was filed. Initial claim paid and remains open by Florida law for 5 years for adjustments. My main point is owner and manager lied to me and made promises Benz Connection of Naples didn't fulfill. They had no remorse or concern regarding Snowden's initially admitted delinquency causing damage. There was no offer to remedy, just denial. Snowden did not speak for himself in a reply letter informing them of their wrong doing and my claim, another undisclosed individual (owner?) replied. William H. Hite, Jr. Naples, FL

Import performance tuning always has my back! Glad I can trust a good shop to work on my cars when…read moreneeded.

Jose is an opportunist . Its been 4 years . But a review is a review . 9 out of 10 auto repair…read moreshops in Naples are dishonest . My BMW was flat bedded 3 times because he lied about my alternator just to get me back and emty out my wallet . I simply needed a new one . Buyer beware . These reviews are fake also. Read the the long one about the man's bearings . Bunch of back door hacks .

Went to their oil change location on airport-pulling road and the tech noticed a low tire with an…read moreair leak. So after the oil change I drove to the main location on Domestic to have the tire repaired. I was told that I would have to wait about an hour for them to get to it for repair. I had no problem since I drove in without an appointment. As I was sitting in the waiting room, I noticed how nice and professional they handled their customers. Well after about an hour the nice lady working the front called my name and apologized for me having to wait an hour. That the tech working on my tire could not find a leak !!-- that the whole problem was found when he put the valve stem cap back on and that is when he heard air coming out !! I had a bad valve stem cap !!! She apologized again and said "no charge" !!! I gave her some "cross Pennie's" I made for her young family. She just had another baby girl about a year ago. I was so impressed with this business that I will be going back and also recommending them to my friends. Jim Benvenuti June 11, 2025

We have been utilizing both locations for years. Very highly recommended for the front desk girls…read morepoliteness and efficiency and Jim's service in fixing our daughter's car. He was extremely helpful and explained in detail what we needed to know. 5 stars for sure.

Amazing work. Clean, precise, exceptional in every way. I will use them again and highly recommend…read moreMobile Mechanic Service to anyone looking for great work at a very reasonable price.

I thought everyone else was pretty high on their prices and I really wanted to see what kind of…read moreprice mobile mechanics would give me, but I never got that chance. I reached out to them informing them that I would like to schedule an appointment but they never got back with me. I went with another company.tr