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Rick's Appliance Repair

2.3 (3 reviews)

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Appliance repair

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10 years ago

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10 years ago

This guy's great. His fee is reasonable and he knows what he's doing.

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11 years ago

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J P Appliance Service

J P Appliance Service

(1 review)

Our ice maker broke and was out of commission for about 3 weeks and we called the manufacturer to…read moreget it fixed because it was still under warranty. The manufacturer contacted JP Appliances. We did get an appointment pretty quickly. Once we figured out the ice maker was not working after trying troubleshooting things to try to fix the ice maker, we turned the ice maker off. When the service guy arrived, he very rudely told my wife "You know its not making ice because its off right?" Then he told her that there didn't seem to be anything wrong and pretty much told us we were dumb for having the machine off even though that's what the product manual instructed. He told us to call him back after 1-2 days if it didn't make ice after he turned it back on. Surprise, surprise it didn't work. So we called him back and he told us he would order another one. We did not hear from him for over 3 weeks. I finally had to call to find out what the status was. No call, no information. After calling him, he said "he had ordered it" and it should be in soon. Sure enough 2 days later, the unit had arrived (coincidence?). When he came to replace the machine, he was still very rude to my wife and still adamantly stated that there was nothing wrong with it. He did replace it and we now have a working ice machine. I don't understand how someone, in a customer service based industry, had zero customer service sense or people skills. It takes a lot for my wife to get mad at someone (except me :)), so the fact that the service repair guy make her that mad is saying something. I'm hoping there were some extenuating circumstances for why this experience was so horrible but that is what is was.... a horrible experience.

Rick's Appliance Repair - homeappliancerepair - Updated June 2026

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