Same rating, but another good story of friendly and efficient customer service…read more I needed an odd part for a trailer axle. They didn't have one in stock, but were happy to have a handful sent over from their Portland store. They didn't even ask for a deposit. One of the staff looked up the part, and I was shocked at how expensive it was. The other staff looked up a different part number and said use THAT one because it was one fifth the cost. Still would have been cheaper to order online, but I want to support my local shop so they stay in business. I came back in to pick up the parts, and there they were. I'm back on my way, and I remain a happy customer.

My family and I are on a rod trip and developed an issue with my windshield wipers. My VW wipers…read moreare unusually challenging to find a pair that work properly. Long story short, they do not fit the specs included in the auto parts catalogs. In a pinch and on a schedule, we need to run into this particular NAPA just 10 mins before closing. I apologize for the last minute issue before closing. The associate spent 15 mins and several trips walking back and forth from parts display to car helping me find the exact pets required. He went above and beyond at a time most just want to lock the doors and call it a night. Grateful for the excellent service and support, as well as an above average parts selection! Thanks NAPA!

Very poor customer service. I used to shop here all the time, but over the last several months it's…read moregotten so bad they won't even answer the phone half the time. I highly recommend going to the auto parts store down the street.

Awesome customer service! I went in for a fuse and not only did they identify and replace it for…read morefree, it was also installed. Its hard to find good service by pleasant employees but today I was happily surprised. Thank you so much Kenny W. For outstanding service!

My air filter was already on its last legs, and all the wildfire smoke wasn't helping, causing a…read moreconcerning lack of power. So, while relocating to Portland from Mohawk I stopped to change it, only to have my old, brittle power steering fluid reservoir break in the process. Employees were incredibly helpful in helping me get the filter in and get a bandaid solution for the power steering.

My faith in auto parts stores has been restored, first off, the store is well stocked and clean,…read moreand most importantly the wonderful lady behind the counter is very knowledgeable and patient, she took the time to find the correct part for my truck even though I did not have all of the correct information on my vehicle. She took the time to research other vehicles that she thought may be correct and guess what, BOOM! she nailed it! all this while helping customers on the phone and others in the store needing help. Albany Knechts..... I'll be back, you have earned my business, keep up the good work!

Great to deal with. they have lots of hard to find restoration parts for even some of the earliest…read moreof chevrolets. Will continue to do business and would Recommend them to anyone needing older chevrolet parts.

Really a cool place even if you know nothing of cars and you just want to look around.read more

I've been going in and out of many O'Reilly auto parts through the years, and find the management…read moreand team members greet and welcome you in a very kind and respectful way. There's a man Kevin Rockwood, who absolutely is one of a kind. This man will roll his sleeves up. Come out and Honestly let you know what your problem is and more times than not He will do his due diligence in a great deal of respect for the customers and do something for them to fix their problem that a mechanic would totally rake them over the Coals for. Thank you Mike for hiring Kevin, a Man who leads by example in helping others, were many others don't have the knowledge, experience, or even common sense of know how to fix people's cars and send them on their merry way, making them in business. What are the most valued customers I call them cheerleaders and private referral people many if not all,who barely limps in with their car not knowing what the heck is going on with it and Kevin of course with all his knowledge comes out roses leaves up gets dirty with love in his heart for everything he does thank you Kevin and thank Mike for your team members who go the extra mile day in and day out.

Caught driving in the rain, my car needed new wiper blades. I told the sales associate the make,…read moremodel, and year of my vehicle, and he directed me to the correct aisle. I chose mid-priced blades. Before I had a chance to pay for them, he already went out to the car and removed the old ones. After I paid, he promptly installed the new ones. I was in and out in less than five minutes. Excellent customer service.

Just passing through Lebanon when I noticed that I needed a new driver side wiper blade. Pulled…read moreinto the Napa Auto Parts on Main Street, looked up my wiper size and took the wiper blade to the counter. The gentleman behind the register was very friendly and asked if I wanted to put my purchase on an account. I said no, I didn't have an account and would be paying cash. He then asked if I was a veteran, again, I said no. Then he asked if I was a Triple A member, which I am, so he asked to see my card and gave me a discount! Sweet! As he was ringing up my purchase, he asked another employee if he could put my wiper blade on for me, which he did happily! What service! I was not expecting this at all and everything was done with a smile and a sincere thank you for my business.

First time going to auto zone. I was pleasantly surprised by my experience. Gage was super helpful…read morein showing me options to solve my problem. He went out of his way to help and look at my car so he could determine what was needed. Will come back because of his customer service!

Your employees would not acknowledge me - we had just bought 3 wiper blades and needed help with…read morethe rear blade. The female employee acknowledged me but said she didn't know about those, and maybe one of the guys could help. She should have gotten another employee to help me. 0 out of 10 would not recommend this Auto Zone.

I had a breakdown and they took the time and went beyond the call to get me on my way…read more Brilliant!!! Highly recommended.

Mike and Barton were so helpful to us ! On a weekend away in a rental car , a group of ladies have…read morecar trouble w no help from the rental company! Enter the EXCELLENT , friendly customer service from these two gentlemen. They are an asset to Napa and the community. Nice to meet such "good guys "when things go wrong . I'd definitely recommend them for a raise !