Very good, been going here for years…read more Family Auto Care is an honest mechanic shop. They have never pressed for extra repairs that don't need to be done. Work is done quickly and done well. Thanks Fred!

I'm updating my review to reflect my appreciation for the sincere effort to resolve my issues by…read moreKarla and the owner. They patiently assessed the complaint and we were able to achieve a reasonable outcome. With Karla and the owners involvement, I'm confident they will restore the quality reputation of Family Auto.

I love this mobile mechanics they came right away were the cheapest anywhere and it was done…read morecorrect the first time and he was awesome all around and great customer service best experience I have had in a long time

This place offers NO customer service. I asked a genuine question about a car part and the worker…read morejust blank stared at me! He offered no help and no customer service. I then HAD TO ASK if he could help me and he shrugged me off and mumbled "yea" and did not take me serious at all! I'm spending hundreds and he did not care about his service. I immediately left due to the lack of service and attentiveness. I then shopped at the other location 10 min from this location and was immediately helped out in the best service ever. This Napa has NO CUSTOMER SERVICE. SPECIFICALLY THE HISPANIC GUY WITH THE MUSTACHE!!!

More detailed review to come however, Luke and Liz were more than helpful. They were fantastic not…read moreonly answering my questions, but finding solutions problems I didn't think I could fix five stars across-the-board NAPA auto parts FTW. I was an AutoZone guy, but no more Napa is the place to be... more detail to come

Pablo and James were such a great help! We came from another Napa that did not give us any customer…read moreservice. So we came to this one. They immediately were responsive and wanting to help us out. The best service I've experienced from Napa!

So like 2 weeks ago I walked into This store. As I walked in…read morethere was 3 cashiers. 2 of them were taken care of customer and this lady did not have no customer service what so ever. Had attitude like she did not even want to be there. Come on if you don't want to be there or like your job go somewhere else "KELCE".. NAPA I love the rest of your company and product. Just this day this lady had the worst Customer service. And I only when in there for spark plugs and oil and was greeted with this

Unbelievable 5 employees standing on the sidewalk. Line out the door and these guys could not care…read moreless. If you don't have an extra hour to burn , stay away. It's like the line at the airport. They should call this place TSA Auto parts. Good grief. Then when you finally make it to the counter they don't stock a simple 3/8 fuel line here . I want that hour of my life back!

Walked in for my second visit to recycle a battery and pick up brakes and new rotors…read more Three younger staff members at the counter simply looked at me then went back to shooting the breeze. Finally the older gentleman helping customers was free and looked over at me stone faced, saying, "come on up man don't just stand there holding a battery." He clearly looked annoyed about something. I had ordered parts online and told him so. He immediately cut me off with, "if you ordered over the phone, I have to look that up" okaaaay good listening, sir. A few key punches and deep sighs later I tell him I had ordered the parts three weeks ago and hadn't had a chance to come by. He looked at me and said "well...it may not even be IN HERE ANYMORE." I picked up the online order confirmations off the counter and said, "okay, I'll look somewhere else." That's when the attitude suddenly went away. He told me at first angrily to calm down. I hadn't snatched the paperwork or raised my voice. He then quickly found the parts, said something about additional discount he gave me, and I got a free five-gallon bucket. I literally did not speak the rest of the time yet there were s lot of smiles and "how's that, sound?" In gleeful tone. He did apologize "if I made you upset." Bottom line though, lazy, unhappy staff, miserable experience. I won't be back after two visits. I'm sorry you guys work here but I saw no one with a gun to your heads. If management or franchise owner would like to respond to the review, then they are quite welcome to shove it.

Great products, they need to change their hours though because it says they're open on Sunday but…read morethey're completely closed. Anyway here are the yps

I had walk in trying to find a part, i went up to this old white guy straight up look at me didn't…read moreacknowledge me neither ask if i needed help with anything just went outside, everyone else in the store were just staring nobody wanted to help me out, after a while a white lady came up to me asking if I been helped i said no she sarcastically said "well that's why i'm here" i wasn't too sure about the part i brought in so i had ask her to look it up, i suggested what to search up she sarcastically said "thanks for teaching me how to use google" mind you she said this 3 times, after that she gave up and said they didn't have it, i went next door to autozone and they found what i was looking for right away. THE EMPLOYEES HERE NEED SERIOUS TRAINING!!!

I had a purchased a a battery from Napa in December at the one on Civic Center, we went back to…read morethat same location because it was a faulty battery and they told us they didn't have it in stock there so said to us to the NAPA on Lake Mead. When we got there, we were helped by Lola. Lola was extremely rude. She had absolutely no customer service skills. When I explained to her that the battery was still under warranty and that I was sent from another Napa to get a new battery from them, she seemed like she didn't want to help. She tested the battery and said that it had to be charged when I explained to her that the guys at the other NAPA told me to just get a new battery she brought in her coworker George neither of them were any help and they didn't wanna give us the battery even though it was under warranty. I called the Napa on Civic Center and explained the situation to them and they apologized and were able to order me a new battery to their store. 1. Lola didn't have to be rude if she's gonna be that rude to customers keep her in the back. 2. She made it seem a lot more difficult than it needed to be. Stop hiring people like this.

I went in there looking for something that I had already ordered over the phone well the employee…read moregave me the wrong thing then he opened another bottle it was wrong, then he was super rude and I told the manager and he was more rude we were asking him and trying to explain and he kept ignoring us Jeffrey was the first employee that helped and a supervisor on 06/06/2021