Nellis Auto Skills is more than a blessing. Chrissy was very patient and helped my husband…read more immensely. Trying to save on repairs and doing it by ourselves...this could have been a disaster on our own...Auto hobby shop not only educated and assisted with guidance, but sure left a good feeling in the old retire! Thank you services for having this available. And kudos to the crew at NELLIS Auto Shop!!! Aloha! Kealoha

Stopped by because a plastic piece under my car detached and was dragging while nearby. I couldn't…read moreget it loose myself or get under the car. In 100 plus degree weather the gentleman got under my car and even tried to repair it before finally having to detach it for me. Not only was he helpful and kind he also didn't charge me a thing. This kind of service is what will have me driving across town here to trust them with all my future car needs

The only mechanic I trust in Las Vegas. Mario is a wonderful manager, nice person and very honest…read more You won't be sorry going here. I recommend it totally

I love this mobile mechanics they came right away were the cheapest anywhere and it was done…read morecorrect the first time and he was awesome all around and great customer service best experience I have had in a long time

This place offers NO customer service. I asked a genuine question about a car part and the worker…read morejust blank stared at me! He offered no help and no customer service. I then HAD TO ASK if he could help me and he shrugged me off and mumbled "yea" and did not take me serious at all! I'm spending hundreds and he did not care about his service. I immediately left due to the lack of service and attentiveness. I then shopped at the other location 10 min from this location and was immediately helped out in the best service ever. This Napa has NO CUSTOMER SERVICE. SPECIFICALLY THE HISPANIC GUY WITH THE MUSTACHE!!!

More detailed review to come however, Luke and Liz were more than helpful. They were fantastic not…read moreonly answering my questions, but finding solutions problems I didn't think I could fix five stars across-the-board NAPA auto parts FTW. I was an AutoZone guy, but no more Napa is the place to be... more detail to come

Salesman Steven is a god send. Acknowledge me as soon as I walked into the door and greeted me with…read morea smile. Helped me kindly with a warranty replacement that has been a pain.

I purchased a water pump online back in 2022 at the Simmons location. I couldn't remember which…read morestore it was so I actually called multiple locations- none had proof I had bought part from there. Luckily I found the original reciept from 2022 and I had purchased the part at the Simmons location but this one had it in stock. Was sent there. I talked to them friday to confirm and came to pick up on Saturday. Not a single person that I had talked to all week (multiple stores, multiple people, all being told pump was bought in 2022) gave me attitude about swapping the water pump out of warranty. James outright refused and dismissed me without even looking at the part. Said that the part was too old and even though it had lifetime warranty it was the stores discretion if they honored it or not. He was rude and very unprofessional. I walked outside before I lost my temper to call the store I purchased from originally. I came back inside with the other store on speaker so they could talk to James and still he didnt want to help. The other store told him to "take care of customer" and that they'll handle it on Monday but apparently that put him in an even worse mood. Refused to do anything to help me. Also, "lost" the pulley he had told me was in stock not even two hours earlier. Really didn't like how he handled this situation, cant believe he's management. I did purchase a belt through this store also, to which he didnt give reciept to me for. 0/10 will never step foot back in this store. If you need help from napa, save the time and headache and go to the store off of Simmons. Way better customer service.

Walked in for my second visit to recycle a battery and pick up brakes and new rotors…read more Three younger staff members at the counter simply looked at me then went back to shooting the breeze. Finally the older gentleman helping customers was free and looked over at me stone faced, saying, "come on up man don't just stand there holding a battery." He clearly looked annoyed about something. I had ordered parts online and told him so. He immediately cut me off with, "if you ordered over the phone, I have to look that up" okaaaay good listening, sir. A few key punches and deep sighs later I tell him I had ordered the parts three weeks ago and hadn't had a chance to come by. He looked at me and said "well...it may not even be IN HERE ANYMORE." I picked up the online order confirmations off the counter and said, "okay, I'll look somewhere else." That's when the attitude suddenly went away. He told me at first angrily to calm down. I hadn't snatched the paperwork or raised my voice. He then quickly found the parts, said something about additional discount he gave me, and I got a free five-gallon bucket. I literally did not speak the rest of the time yet there were s lot of smiles and "how's that, sound?" In gleeful tone. He did apologize "if I made you upset." Bottom line though, lazy, unhappy staff, miserable experience. I won't be back after two visits. I'm sorry you guys work here but I saw no one with a gun to your heads. If management or franchise owner would like to respond to the review, then they are quite welcome to shove it.

Unbelievable 5 employees standing on the sidewalk. Line out the door and these guys could not care…read moreless. If you don't have an extra hour to burn , stay away. It's like the line at the airport. They should call this place TSA Auto parts. Good grief. Then when you finally make it to the counter they don't stock a simple 3/8 fuel line here . I want that hour of my life back!

Great products, they need to change their hours though because it says they're open on Sunday but…read morethey're completely closed. Anyway here are the yps

I trusted napas parts ! Was my first mistake! I was told to…read moreuse factory parts ! I used napa starter now i have to co job twice!!! This isn't the bad part ! The worse part is they let me loose a day of work ! Keith over there wouldn't wait 3 minutes for me to get there , now i have to wait till next day not be able to get to work ! Failed me twice with the customer service on garbage part!!!! DO NOT WAIST YOUR MONEY

I had a purchased a a battery from Napa in December at the one on Civic Center, we went back to…read morethat same location because it was a faulty battery and they told us they didn't have it in stock there so said to us to the NAPA on Lake Mead. When we got there, we were helped by Lola. Lola was extremely rude. She had absolutely no customer service skills. When I explained to her that the battery was still under warranty and that I was sent from another Napa to get a new battery from them, she seemed like she didn't want to help. She tested the battery and said that it had to be charged when I explained to her that the guys at the other NAPA told me to just get a new battery she brought in her coworker George neither of them were any help and they didn't wanna give us the battery even though it was under warranty. I called the Napa on Civic Center and explained the situation to them and they apologized and were able to order me a new battery to their store. 1. Lola didn't have to be rude if she's gonna be that rude to customers keep her in the back. 2. She made it seem a lot more difficult than it needed to be. Stop hiring people like this.

I went in there looking for something that I had already ordered over the phone well the employee…read moregave me the wrong thing then he opened another bottle it was wrong, then he was super rude and I told the manager and he was more rude we were asking him and trying to explain and he kept ignoring us Jeffrey was the first employee that helped and a supervisor on 06/06/2021

Came to get my 2024 Honda Civic SI aligned since I just installed my BC coilovers. I met Andrew…read moretoday and the customer service was amazing. He explains everything thoroughly and the alignment only took about and 1.5 hours. I wanted to make sure I drove it home before doing the review and the car feels amazing and alignment is spot on! I highly recommend if you have a lowered or modified car to come here because the team will get you right! Facilities were very clean and they have a waiting room and charging cables which is a nice touch.

Zenith Auto Care is a helpful auto shop and they specialize in Japanese cars. The customer service…read moreis welcoming and answers all questions with as much detail as possible. I found this shop because my 2016 Nissan Maxima needed new tires so I went to Costco and bought tires but Costco doesn't offer wheel alignments so they recommended a shop for the service. Zenith Auto Care is a part of the Costco Auto Program so Costco members receive 15% off services or parts at this shop. I called to schedule the wheel alignment appointment and they were able to fit me in later that day. I really appreciated this! Also, I called around to other auto shops and Zenith had the best price for the wheel alignment before the Costco discount. This is an honest auto shop with good prices, service, and they include service warranties. Thank you Zenith Auto Care! I will return for another service!