I love this mobile mechanics they came right away were the cheapest anywhere and it was done…read morecorrect the first time and he was awesome all around and great customer service best experience I have had in a long time

Prompt and professional. Well done. % satisfied. Highly recommended. Thanks much! Would definitely…read moreuse their services again in the future.

From the owner: Free Diagnostics Most Jobs Same Day...read more

Very good, been going here for years…read more Family Auto Care is an honest mechanic shop. They have never pressed for extra repairs that don't need to be done. Work is done quickly and done well. Thanks Fred!

I'm updating my review to reflect my appreciation for the sincere effort to resolve my issues by…read moreKarla and the owner. They patiently assessed the complaint and we were able to achieve a reasonable outcome. With Karla and the owners involvement, I'm confident they will restore the quality reputation of Family Auto.

This is one of the most organized and clean auto parts store in the area. It's super clean and…read morewell-stocked. When I needed an item, I called the store ahead of time and they said that I could order the item online and it would be there the next day. The lady was really helpful as she checked her shelf to make sure and then assured the order would be in the following day given that she looked up which warehouse the item was coming from. 7:30 am the next morning, I get an email that the item I ordered was in. When I arrived in the morning, the NAPA team member was very nice and retrieved my order. I had additional questions about some other products and he walked me over to the aisle and made sure that he could show me exactly which item was compatible with my car. Great experience overall!

Bought a $300+ battery from here. Had it installed by the dealer. 3 weeks later my truck won't…read morestart. Napa Manager tells me that the battery that their system said would fit was incorrect because it is an AGM battery. The dealer however, and a few other mechanics said that is not an issue with my vehicle and I had the battery tested. The Battery Napa sold me had a dead cell. I now have to pay an additional $170 to have a new battery put it. They will not help with any of the install price because they can only warranty or return the battery. It's their fault that they sold me a bad battery and can't help in any way besides returning or warranty the battery. I'm out an additional $170 thanks to them. I will not be back to any Napa location.

Unbelievable 5 employees standing on the sidewalk. Line out the door and these guys could not care…read moreless. If you don't have an extra hour to burn , stay away. It's like the line at the airport. They should call this place TSA Auto parts. Good grief. Then when you finally make it to the counter they don't stock a simple 3/8 fuel line here . I want that hour of my life back!

Walked in for my second visit to recycle a battery and pick up brakes and new rotors…read more Three younger staff members at the counter simply looked at me then went back to shooting the breeze. Finally the older gentleman helping customers was free and looked over at me stone faced, saying, "come on up man don't just stand there holding a battery." He clearly looked annoyed about something. I had ordered parts online and told him so. He immediately cut me off with, "if you ordered over the phone, I have to look that up" okaaaay good listening, sir. A few key punches and deep sighs later I tell him I had ordered the parts three weeks ago and hadn't had a chance to come by. He looked at me and said "well...it may not even be IN HERE ANYMORE." I picked up the online order confirmations off the counter and said, "okay, I'll look somewhere else." That's when the attitude suddenly went away. He told me at first angrily to calm down. I hadn't snatched the paperwork or raised my voice. He then quickly found the parts, said something about additional discount he gave me, and I got a free five-gallon bucket. I literally did not speak the rest of the time yet there were s lot of smiles and "how's that, sound?" In gleeful tone. He did apologize "if I made you upset." Bottom line though, lazy, unhappy staff, miserable experience. I won't be back after two visits. I'm sorry you guys work here but I saw no one with a gun to your heads. If management or franchise owner would like to respond to the review, then they are quite welcome to shove it.

John I think is his name? he is the assistant manager is very unprofessional and has very bad…read morecustomer service. This store is going down hill fast. Another time I was on hold for 31:15 Yes I could have just hung up but I wanted to see how long it was going to be. I drove there while on hold and there was 1 customer that came and went when I was on hold for 10 more minutes. John I think is his name? he is the assistant manager is very unprofessional and has very bad customer service. This store is going down hill fast. Another time I was on hold for 31:15 Yes I could have just hung up but I wanted to see how long it was going to be. I drove there while on hold and there was 1 customer that came and went when I was on hold for 10 more minutes.

I've been there twice and each time you guys behind the counter were amazingly helpful.read more

This place offers NO customer service. I asked a genuine question about a car part and the worker…read morejust blank stared at me! He offered no help and no customer service. I then HAD TO ASK if he could help me and he shrugged me off and mumbled "yea" and did not take me serious at all! I'm spending hundreds and he did not care about his service. I immediately left due to the lack of service and attentiveness. I then shopped at the other location 10 min from this location and was immediately helped out in the best service ever. This Napa has NO CUSTOMER SERVICE. SPECIFICALLY THE HISPANIC GUY WITH THE MUSTACHE!!!

More detailed review to come however, Luke and Liz were more than helpful. They were fantastic not…read moreonly answering my questions, but finding solutions problems I didn't think I could fix five stars across-the-board NAPA auto parts FTW. I was an AutoZone guy, but no more Napa is the place to be... more detail to come

I had a purchased a a battery from Napa in December at the one on Civic Center, we went back to…read morethat same location because it was a faulty battery and they told us they didn't have it in stock there so said to us to the NAPA on Lake Mead. When we got there, we were helped by Lola. Lola was extremely rude. She had absolutely no customer service skills. When I explained to her that the battery was still under warranty and that I was sent from another Napa to get a new battery from them, she seemed like she didn't want to help. She tested the battery and said that it had to be charged when I explained to her that the guys at the other NAPA told me to just get a new battery she brought in her coworker George neither of them were any help and they didn't wanna give us the battery even though it was under warranty. I called the Napa on Civic Center and explained the situation to them and they apologized and were able to order me a new battery to their store. 1. Lola didn't have to be rude if she's gonna be that rude to customers keep her in the back. 2. She made it seem a lot more difficult than it needed to be. Stop hiring people like this.

I went in there looking for something that I had already ordered over the phone well the employee…read moregave me the wrong thing then he opened another bottle it was wrong, then he was super rude and I told the manager and he was more rude we were asking him and trying to explain and he kept ignoring us Jeffrey was the first employee that helped and a supervisor on 06/06/2021

Pablo and helper were on time explain issue with details very good service. Excellent, transparent…read moreservice. I will definitely use them again for future, I highly recommend.

I needed a starter replaced on a 2012 Honda Civic. Living in Las Vegas you need to be cautious on…read moreEVERYTHING. It's essentially SCAM CENTRAL. I was a little skeptical, but Miguel we the best mechanic I've ever used. He not only did the repair in my garage, he also gave it a full inspection, brakes, wipers, coolant, everything. He even used our broom to clean up the entire garage floor. We have 4-cars, and I'm having no one touch them except him.