Randall, was very professional, respectful and knowledgeable. He was good in letting us know the…read moretime he would arrive and the approximate time he would be done. Also, informed us of the current services rendered and the future services under the warranty. I am hoping this will take care of our problem and we believe it will. Thank you

Just started with this service because of their amazing Yelp reviews. So far everyone has been…read moresuper helpful, knowledgeable and professional. Setting up the appointment Amanda explained the procedure and prices up front. When Randall did his inspection he explained a lot to me that other companies never did. He worked with my budget the best we could and I am grateful for that! Need 30 days to tackle the job so will update with the results later too.

I called them earlier this week to show them my roof issues with piles of feces from a creature…read more Knowing I had no interest in handling it myself. I looked for a company to remove and treat the affected issues. I could see two areas when they came out they found one more. We assume it was raccoons not in the attic nor crawl space. First time having this issue but it's been resolved. I am a bit concerned since it rained last night post cleanup and treatment. I'm hopeful it solves the issue and I won't need to address again. There are no pictures post cleanup. I documented photos of what I saw to get an idea if I was calling the right company to handle.

Ruben and his team helped us with our mice issue. Ruben is very knowledgeable, honest and…read moreresponsive. Highly recommended!

When requested to come out and re-spray for ants after our quarterly treatment, they did. But then…read morecharged an extra service fee for ant bait, which they did not disclose upon the request nor described what that included.

I've been using esco for almost a year and the staff is incredibly nice and professional. Their…read morechemicals are quick and affective. The technicians are well informed about our Galveston bugs! I love esco and would recommend to anyone who's looking for pest control!

Great Service. MR. Benjamin arrived on time, was professional, and checked the house carefully…read more Highly recommend.

As the highest rated pest control business in the city, I had high expectations for their service…read morebased on their online reputation. Over the series of experiences I've had, it was strangely somewhere in the middle. The positive side was that they were incredibly responsive. The customer service is on point and the attitude of their management is definitely a class act. I have no doubt this is a major driver for their most positive reviews and deservedly so. The part where I struggle is the mixed experiences from the various technicians that had come to one of my properties that had an ant, cockroach, and spider problem. The initial $160 was a bit higher than I expected, but a small price that I was willing to pay to rid the property of creepy crawlers. Jason and Servando (sp) extremely brief in their initial run of the place. Even after their treatment, I still saw plenty of spider action where it was clear were not that thorough. After explaining my situation to their staff, they assigned the manager at the time, Daniel, to come back and apply treatment the way he intended. He went nuclear with a whole host of sprays and was extremely thorough both inside and out. His work made a world of difference and there was very little bug activity for close to a year. He was thorough in his explanaition and super transparent with his approach. If every experience was this thorough I think I'd be more receptive to future service. He has unfortunately left the company. Typically they recommend treatment 3 to 4 months. The subsequent visits after my initial concerns were not charged, which I'm thankful for but should not have taken that many times just to get the desired result. It was close to $250 for carpet ant treatment, which felt out of my budget but was assured that the chemicals would be different than the standard ones used for treatment. I was presented with a 30 and 60-day warranty which is fine but not something I elected to go for this past time around. While I'm sure they've done stellar work for other households and other properties, I do wish that I was able to experience the same magic on a consistent basis.

I don't typically post negative reviews, but I'm sharing this to document our experience and to…read morehelp other homeowners make an informed decision. We live in a home built in 2021 near active construction and developed a rodent issue in the attic. After initially managing it with traps, the problem escalated when I noticed a strong odor on Monday, 4/27. We found significant droppings and urine staining in the attic, so I requested multiple estimates. Pest exclusion quotes ranged from $900-$1,850, and duct/insulation remediation ranged from $4,800-$7,800. I found Total Pest Elimination based on strong online reviews from yelp. On Wednesday, 4/29, I contacted Juan (the owner) for a written estimate. He sent Elli to inspect the attic; he attempted to locate the source of the odor and set traps but could not find the dead animal. I repeatedly followed up for the written estimate, which was not provided until the next day. My husband and I hired the company because they offered a single-scope solution, provided the lowest quote, and indicated they could start quickly. The total estimate was $6,600, and Juan stated the work would take a couple of days. Communication and scheduling were inconsistent from the start. On Thursday there was no proactive update; when I called, Juan said they would begin Friday, 5/1 at 9:00 a.m., and offered to send Elli Thursday evening to set traps. Elli arrived with Andrew, brought odor eliminators, set traps, and again searched unsuccessfully for the dead rodent. They confirmed they would start work at 9:00 a.m. the next morning. On Friday, 5/1, no one arrived at 9:00 a.m. At 9:22 a.m. I texted Juan and was told Andrew was "around the corner." Andrew arrived around 9:48 a.m. without supplies or direction and remained in the attic until about 12:30 p.m., when Juan arrived for the first time with minimal equipment (a small shop vacuum, bags, and paper to protect the entryway). Juan then requested 50% payment to purchase supplies, which had not been discussed in advance. Elli arrived after 2:00 p.m.; with limited equipment, they located and removed the dead rodent and then left. I was told they would return Saturday at 9:00 a.m. to complete the job. By this point I had paid $3,500, and I was relieved the odor was improving after the rodent was removed. A larger crew arrived Saturday and began removal work with two shop vacs, but the job was not completed. I was later told Sunday would not work, and that they would return Monday at 9:00 a.m. and finish by Tuesday at the latest. Late Sunday night (11:35 p.m.), Juan texted that he was trying to locate a machine to rent and would update me in the morning. As of Tuesday, the work still was not finished, and the team left approximately 10 large bags of old insulation at the curb despite my request to move them (my garage has been unusable throughout this process). It is now Wednesday; I have had to cancel appointments and stay home, which has disrupted my job search and daily schedule. I also want to clarify what was represented as included in the scope of work: closing all exclusions, setting traps, and returning weekly (four weeks) to remove any rodents caught. I was also told they could remove and replace all contaminated insulation and, once removed, sanitize the attic floor. That capability was not there. Juan arrived with only a small shop vacuum and suggested the crew shovel insulation out. He hired contract workers who said the proper machine and appropriate PPE were required, and there was no plan or containment (plastic sheeting), even though our attic access is inside the house--not in the garage--so containment is essential. The insulation "upgrade" conversation was also misleading: I was told I would need to pay an additional $1,500 to upgrade to fiberglass, but the insulation already in my attic was fiberglass (R-38). I asked for the same R-value to be replaced, but what was brought was the cheapest material available and did not match what we agreed to. As of May 7, I am out $3,500 and left with a major mess: dust throughout my house and garage, and my garage is still unusable. The workers who were in my home worked hard over the week, but they lacked leadership, proper supplies, and clear direction. I terminated Total Pest Elimination on May 6 and now must hire someone else to clean up and complete the attic work. Juan may do well with basic pest trapping but based on my experience I would be extremely cautious about hiring this company for exclusion or insulation/remediation work.

We called Total Pest Elimination for an emergency and they arrived in less than an hour to handle…read morethe situation! Their prompt, courteous service was outstanding! Highly recommend!!

I was notified I might have bedbugs and called the pest control company I've been using . They told…read moreme they don't do bedbugs and recommended another company . I called and they were busy and couldn't get to my house for two weeks . I called several more companies and they were too busy to help . Truly Nolan sent someone out that day and performed the control measures the next day . I had guest renting that week and was very satisfied they were able to take care of the situation . I had no experience with these pest as was grateful they took care of it . Now I've changed pest control companies to this full service company . Truly Nolan

I tried reaching out to them a few weeks back regarding a request for service and never got any…read morekind of response.

The BEST there is!! Within a few hours of requesting a quote, Brett Mayes was at our office ready…read moreto work. He was quick, polite, very professional and no other company came close to his incredibly fair pricing. So glad we found him - he is definitely our go-to exterminator!!

Great service! They were professional and great at communicating with me. They were recommended by…read morea friend who has used them before. I highly recommend this. Company!

From the owner: Guaranteed Pest Services provides reliable, eco-friendly pest control for homes and businesses…read moreacross Hitchcock, Santa Fe, League City, Dickinson, and Galveston. Our team offers complete protection from pests- including ants, roaches, mosquitoes, termites, and rodents- using safe, effective treatments you can trust. We also provide free inspections and guaranteed results on all recurring services. At Guaranteed Pest Services, honesty, quality, and community come first. Call today for a free inspection and discover why your neighbors choose Guaranteed Pest Services for year-round pest protection.