How do I get in touch with some of the other people that have bad experiences? Maybe we can all get together and do a class action. I want to believe that it will be fixed but am not holding out a lot of hope. If anyone can at least give me what they have done I would greatly appreciate it. I can be reached easily at 70847684 Donald has been arrested. If you want to be assured that you will be contacted. Go to victim/witness services for DuPage County courts. Look for #19 C F 1350. Leave your info and they willl contact you. We all Ned to be there if possible. Thanks read more

Well where do I start. I took my first review down because Donald K told me "Every second my post was up, my money will be melting." On 6-12-19, I put a deposit with Daniel Ford, the salesman for some remnants. He wanted the full payment up front, but I told him absolutely not, I don't pay any contractor up front. So he agreed to do half for a cash deposit. So I did that. He told me someone would be out to measure the next week and to follow up with him. On 6-17-19, I followed up with Daniel, and he said he is no longer employed there, and then he stopped answering my calls and texts. The owner Donald wasn't returning my messages either. On 6-19-19, Donald finally returned my texts saying that I will get my deposit back. First he threatened me to take my Review down, and I did. First he told me I would have my money the next day on 6-20-19. By the end of the day on 6-20-19 he told me he needs more time. On 6-21-19 he send me a message saying he would be back in town on 6-24-19 and he would be meeting with his lawyers, and he said he would meet me then and also give me some free stone for the inconvenience! HAHA!!! I didn't believe a word he was saying. Well now it's 6-25-19. Still no money. He is no longer returning calls or messages. Seems like I'm SOL. I just hope this guy gets what's coming to him. read more

RID Stone is unorganized, very unprofessional, and an awful company! I met with Brian (the former sales rep in the summer 2018) and paid in full for 3 slabs of quartz for my kitchen and 3 rems for my bathrooms as a whole house remodel. We got our last backsplash installed about a week ago. Daniel did not order our material on time, which caused an upfront delay and rescheduled 3 times. We were on a very tight timeline that I explained to him since July. We had most of our project installed in Aug/Sept and the rest was beyond delayed and we have had countless other issues with the company and install. My last backsplash piece required me to drive to RID Stone almost weekly to get an update on my install. Save yourself a lot of headache, time and frustration and find another fabricator. Daniel and Donald will take your money and probably not deliver much else. read more

Horribly unorganized, unprofessional and dishonest. This company will take your money and run. We signed our contract and gave them our check, in full which they require, on March 23rd with a promised installation date of April 12th. On April 11th at 10:45pm they texted us saying their saw went down but the install still looked promising. Long story short..we received 5 different installation dates - all of which were cancelled, and after getting an attorney involved we got our countertops on May 8th. While the countertops and sink we got are beautiful it was NOT worth the time, energy and stress that this company has caused. We were also promised compensation and we're still waiting on that..which also does not look promising. Please do NOT hire these people - you will get nothing but problems if you do. read more

So disappointed... was referred to this company through a decorator. First phase went wonderfully smooth of which I now know must have been due to the lady who assisted me, Chelsea. I realized after the initial purchase I need to finish a portion I wasn't thinking of doing. Unfortunately, Chelsea has moved on to open her own business and let's just say what should have been a simple purchase wasn't. Scheduled me, then didnt have the courtesy to call and tell me they weren't coming. Pretty sure I was charged for something which was part of my original purchase. Called the sales person and rescheduled. Had to call on the second reschedule because, again, no one called. Guys finally showed, however, it was the shop guys, who were very nice, but not the installers. Got started and realized the salesman didn't give them the brackets, so back to the shop! What a long day!! I guess what I am really disappointed about is that I tried to reach the owner, but haven't heard back from him either. Guess that's how they treat their customers! Fortunate for me I will not make that mistake again, and neither will my friends! read more

RID STONE is an extremely disorganized company. Once you pay in full, which they require - you are at their mercy. In other words, they don't care if the job gets completed. They, including the owner, Donald, have NO regard or respect for the paying customer. They schedule your appointments. You take the day off of work to wait for them, but they don't show up or call. You have to chase them and when you do call to follow up, they ignore your call. Repeatedly. They have more excuses and lies than your teenagers. Donald will then argue with you when you (the CUSTOMER) voice your dissatisfaction. This is not how you run a business. You won't be successful. Save yourself the headache and find a reputable company that puts the customer first and will actually complete the job you paid for in a timely manner. BTW, It's been over 2 months for a small project and I'm still waiting for them to complete it. read more

I highly recommend RID Stone because they exceeded our expectations in terms of the beauty and quality of our countertops--and also in terms of pricing, customer service and installation. They provided countertops for our kitchen, master bathroom and laundry room. Next time we renovate a home we will definitely return. Great work! Thank you read more

RID Stone - Granite & Marble - Silver cloud granite--thanks, RID Stone! - Building Supplies Near Me - Westmont, Illinois

If I could give NO stars, I would. I was told after they took my full payment that it would be a week before my granite order arrived. Two weeks later they delivered completely different color than ordered and in multiple peaces! They just shrugged their shoulders and told me they ran out of stock the color originally ordered. This was a bad experience all the way around. Will not recommend. read more

These guys are great to deal with. Super responsive and knowledgeable on everything to do with granite. I would recommend them to everyone.

This is an update for anyone who was involved in Donald Kirsanovas' fraud/scam scheme. I've been in contact with the States Attorney's office many times in the last 2 years. Donald K has been given more continuances that he should, but day in court is officially Friday, September 10th. He has to either plead guilty OR his sorry ass is going to jail. He still owes us $2700. According to the States Attorney's office, some of us actually may see the $ returned to us. Honestly, I'd be surprised that ever happens. I believe he should be held accountable for his actions. It was the worst thing we've ever had to deal with. I hope anyone who reads this contacts the States Attorney's office to make sure they know he owes you $. read more

My husband and I are using RID Stone, Inc. for the materials needed in our master bathroom remodel and thus far have been extremely happy. Before looking at RID we researched a lot in regards to finding a real wood vanity and this is something you cannot just walk out of a big box store with. Especially in the unique size we needed (68 inches). RID was able to fulfill our request of real wood, slow close doors, espresso finish for a price that could not be beat. Chelsea was are first point of contact and she was professional and extremely helpful. We also ordered the Carrera Marble top which we are waiting on to be delivered. Donald came out to measure after everything was set and is also creating a marble trim piece to cap the mosaic backsplash. Thus far a fabulous experience! read more

Dan and Jose were extremely accommodating and reasonable. 24 hour turnaround time for my small project which is OUTSTANDING considering I was just a walk-in customer. Thank you so much! read more

We got a countertop from RID stone. It had a few scratches/chips, but instead of changing it we agreed with RID Stone Donald to get a $200 check for compensation for the damages. You can hardly notice the scratches and overall we are very pleased with the countertop. read more

I needed countertops for my kitchen and island. Daniel went above and beyond to help me match colors in my alternating kitchen design. Every time I had a question he was quick to provide an answer. The best part is he beat out 2 other estimates I received from others. I am extremely satisfied and will refer Rid Stone to my friends and family! read more

Unethical. Unprofessional. Incompetent. We contracted RID Stone in early August to fabricate and install quartzite counter tops for our home. The sales and installation process over the course of 2 months was unethical, unprofessional, and incompetent. We were forced to pay upfront for their services, were overcharged for sinks we didn't order (Daniel said this is a regular practice and they remove it if they get caught by the customer), were delivered round cut countertops when square was ordered, and now 4 months later they still haven't come back to fix two surface areas and finish the job. I have been in contact with the owner of the business Donald on 4 separate occasions in the last 3 weeks where he said he would call me back and get us scheduled and has continued to fail to do so. As a business they are disorganized and unethical in their business practices. We want this job finished so we can move on with our lives. I've filed a complaint with the BBB, they need to be aware of their practices and warn consumers against being taken advantage of and stolen from in doing business with them. read more

Steer clear of this company. How I wished I'd read these reviews before I gave them any of my money, patience, and time. After 8 months of excuses and canceled install dates, I got so fed up I demanded a refund. Dan apologized and assured me that my money would be refunded within 72 hours. 3 MONTHS LATER...the refund went through after my credit card company went after them and covered the amount. GOOD RIDDANCE! read more

And the one star is only because I can't give zero stars. Where do I start? Horrible customer service begins as soon as you make payment for your countertop. You get delay after delay, and in the beginning i was working with them, but then the poor customer service turned into very rude comments. The owner told me, "What, are you going to cry under your bed because you don't get your countertop?" They told me they were going to deliver on 4 different days and never came, never followed up with me to tell me they weren't coming, I had to continuously call them. When I finally received my countertop on the fourth day they told me they were coming, they came 4 hours after their scheduled time and came with NO TOOLS TO INSTALL! Who does that? We rescheduled yet again and they never came during the follow up day. I never got my countertop installed and had to go to another vendor. read more

I am a kitchen and bath designer in Naperville and a client of mine found quartz through this company. They have had nothing but problems. First they were late on their time line, they installed the wrong sinks and pushed off the contractor, plumber and painter on this job therefore holding back everyone's pay on this job let alone the homeowners who thought their bathroom would be completed by now... Nearly a month later and my contractor speaking with this company the owner himself comes out to the home to speak to the contractor about the issues thinking he would fix the problem but brought no tools nothing to fix the issue. The owner himself belittled our contractor and laughed when we bought up that his time was not free and how ridiculous this is, that he wanted something to be done about the poor professionalism. I myself as a kitchen and bath designer would never allow my clients let alone my contractors to work with such a poor company. Very disappointed in this company and would never recommend to anyone. ***Also an update, what kind of owner comments on a yelp post threatening with a legal team? I am the designer of the job. "He" who you speak of is my contractor, so therefore this review is the truth. No wonder why you have so many bad reviews. Best of luck to your business, you're going to need it. read more

As a general contractor for over 35 years, I have never such poor customer service. This company sent out someone with no tools to come and look and fix the problem. It was not fixed as they are argumentative, not taking responsibility or ownership of the problem as it is supposed to be someone's else's. Also as for the owner of the company he thought it was a complete joke as the plumber has been there 4 times and a total of 6 hours and the general contractor 6 times with a total of 10 hours waiting for this company to fix their problem. Additionally the owner acknowledges the problem however will not offer any type of solution. read more

RID stone was the worst! Read the recent negative reviews before you decide to use them. I just read other reviews and they were the exact same problems I experienced. They ask for cash (not credit card or check, CASH - it was Saturday so I had to write a check) up front and don't deliver. Now I am left with a kitchen that has a gap in the corner where the quartz doesn't line up with the wall, two different types of quartz, an island with round edges I didn't order and a lot of empty promises. The installation process is unbelievably disorganized. It took forever to get them here. And they lie. Over and over and over. I have never experienced anything like this. DO NOT USE RID STONE. read more

We would not recommend RID stone. Very unprofessional, disorganized and did not complete our countertop with backsplash in a timely manner. it took over 2 months from the time of initial payment to have the work started and then it took over two weeks from start of project to end of project. Very unsatisfactory business. read more

Do not use them, you will regret it. They took our money and have yet to complete the job. They work the did do is not good quality.

These guys are scammers and will promise you something and never deliver. They take the deposit and then stop answering your calls. Once u ask for ur money back they tell u that they've been in debt and it's not their fault. Ask for the money back and they stop answering calls again and tell you you can only get ur money back if you delete your bad reviews. Take your hard earned money to a company that's legit and cares. This company is run by clowns. read more

I would caution anyone considering using rid stone. There operation of getting paid in full by clients promising to complete on time is no laughing matter. At the end July 2018 I paid Rid Stone in full for the slab and the fabrication with the understanding that the counter tops needed to be put in on November 1st. Scheduled the day aft was the tiling of the back splash and the following day the plumber and the electrician. I call the day before to see when the installers were to arrive but was told ;that I was not secluded until November 7th. This meant the scheduled contractors needed to be informed to change to the following week. They all made arrangements for the following week. On the 7th I was call and told the installers were not coming because of a sundry of reasons which other have already told about. Once again the other contractors were notified of the delay. On the 14th of November I had to call to see where the installers were. They had forgotten that the installation was to take place and had not even started cutting out the quartz and far from fabrication. Again the other contractors were put on hold. It was the week of Thanksgiving that the counter tops finally went in but the other contractor could not come until December. I was to have a completed kitchen for my guest to see but thanks to Rid Stone Thanksgiving was a no go in my kitchen. Rid stone seems not to care if you get your installation in on time. They have you over a barrel since they have you money and you have little recourse, It is very frustrating to put your life on hold for a company that could care less if the work is done on time. Once the counter tops were in I will state the fabrication was well done. CM Feldman read more

As an professional construction consultant it was an absolute pleasure working with RID Stone, Donald and Daniel. I purchased a large kitchen island, and lower tops, from RID after an extensive search for my personal residence. These guys were easy to work with, professional and everything fit perfect. This was not a simple project, but they did it all mistake free. read more

We purchased our kitchen granite counter tops from Rid Stone who fabricated and installed the granite. They did a great job and were on time with the work. The counters are gorgeous and the fabrication was 100% perfectly done. Thank you for the wonderful job done! read more

I had this company grind, caulk and polish my white marble floors.It was about 1200 Sq feet of 22 year old stone that now looks better than the day it was 1st installed! They worked 10 hour days to get the job done and protected our furniture and also cleaned up every thing when finnished. I would highly recommend this company for any flooring project. read more

Website says they're open on Sundays from 9-2pm. Sign on door says they're sorry they're closed today...I am sorry too, I drove from 2 HOURS from Milwaukee. UPDATE: The owner sent me a personal apology with regard to the location not being open, and a very nice note offering to go out of his way to remedy the situation. We ended up finding something that worked for our project closer to home, but I revised my review from one star to three for the effort made, which was very nice and much appreciated. "Hello, My name is Donald I'm the owner of RID Stone granite and marble counter tops. I noticed that you guys stopped by to our location in Westmont, IL and couldn't find us. I'm really sorry to hear that. Our sales person got sick that day and we didn't have anyone to replace it that's why we were closed for that day. Just wanted to ask you is there anything we can do and/or help you in order to take care of this bad review? I'm pretty sure we can help you out with your project and make sure that you will get the best discounted price , quality product and take care of you all the way. As you see our reviews that we are really striving to provide our customers with the best service, cost and quality. Please email me personally to removed for any questions or concerns regarding your project and I will see what we can do to help you out. You can call me as well to removed direct cell phone line if you want to talk about your project and/or make an appointment with me. Thank you ! Sincerely, Donald with RID Stone, Inc." **Posting a second review since help is not allowing me to adjust the # of stars on my original review. read more

Excellent service from Chelsea. Very helpful and continued to work with our contractors who kept pushing back our timeline. Thank you Chelsea ! read more

RID STONE does not even earn a rating. No regard for timelines or appointment times. Our install was a month late and when they finally scheduled a time between 2:00 and 3:00, they showed up at 6:30. The quartz was not cut properly even after a personal meeting to discuss and verify the layout. The workers were respectful of wanting to make the cut adjustments out of doors, but when Donald showed up, he made the cut adjustments in the house without properly covering the doorways immediately. I had more dust throughout my house than when the contractors ripped out the floor and plaster walls. read more

I am happy I found this place. Bought a sweet piece of granite here. I was building a pub table. It looks awesome. They cut it to size and make it look good. Go there and check it out! read more

As a full-time real estate investor, I have dealt with many stone suppliers, fabricators, and installers throughout the Chicagoland area. RID Stone is, without question, the very best. I have used RID Stone for several kitchen and bathroom remodel projects. They are true experts at fabricating and installing granite, marble, quartz, and more. RID Stone makes the entire remodeling process easy and stress-free. They promptly come out to take exact measurements, help you choose your stone, and complete installations in a timely manner. Everyone at RID Stone is extremely knowledgeable, friendly, and a pleasure to work with. Their installers are always on-time, clean, and do amazing work. Donald (the owner) and Chelsea (the office manager) go out of their way to ensure your happiness throughout the entire process. RID Stone is by far my favorite stone company in the area. Their prices can not be beat. I have gotten quotes from dozens of other stone shops, and RID is always the most affordable. After ordering, they have competed all my installations within two weeks or less. Other companies can take a month or longer. I have used RID Stone for projects all around the Chicagoland area. From high-rise condos downtown to homes in far out suburbs, they are happy to travel and have completed every job quickly and professionally. I will be a lifelong customer of RID Stone. I have referred several family members, friends, and clients to them, and all have been extremely satisfied. Do not hesitate to give them a try! read more

For anyone considering Rid Stone, I would strongly urge you to look elsewhere. The last 6 months or so have been an absolute nightmare and I can't help but feel like we were robbed and don't want this to happen to others out there. As with other negative reviews on this site, we paid Rid Stone in full back in June 2018 before we moved into our house in late August. To make a VERY LONG story short, over the last 6 months or so Rid Stone has inched toward completing our project in piecemeal, and nearly 6 months after our move in date it's still not complete. During this time we were given defective stone we didn't pick and that we are now stuck with, they made many mistakes including cutting the wrong size sinks in our master bath, they sent over subs that couldn't finish the job because (in their words) Rid Stone couldn't pay them, they damaged tile in one of our bathrooms and did a terrible job fixing it, and we were constantly lied to time and time again. Not only that, in December we were promised a 20% refund due to all of our troubles and we would get this no later than February 1st as they would finish the job by then (mind you it was supposed to be finished in Mid August) but the owner Donald has gone radio silent and won't return any of our calls or texts. In February alone, our install to FINALLY finish the job has been cancelled/rescheduled 7-8 times with no end in sight. This has been the worst customer experience I've ever had, and this type of company gives other contractors a bad name. Stay away. read more

Over 5 weeks after our original installation date, we finally have our counter tops installed. The installation did not go smoothly - it took two trips (on separate days) to complete our small kitchen and island. Like many other reviewers have stated, this was without a doubt the worst experience we have ever had as consumers. We were lied to daily and given conflicting excuses from Donald and Daniel. We were rescheduled between 2 and 4 times every week, and often were not told until the night before (as late as 11:00 PM) that they couldn't make it, if we were even told at all. It was exhausting. For fairness and full disclosure, the counter top installation is satisfactory, and we were compensated slightly for our troubles. Unfortunately, no amount of money makes up for the lost time, frustration and stress caused by RID Stone's dishonest and irresponsible business practices. Please do not ignore all these poor reviews, go somewhere else. read more

Had a small project (laundry room vanity) - Chelsea and RID were able to quickly accommodate, were professional and responsive to my requests. Prices are competitive - would use services again. read more

Choosing to go with RID stone was one of the worst and most costly mistakes of my life. Multiple promised install dates missed with no show, no call. After missing countless promised installations, a new contract was written that guaranteed completion by noon on 5/25 or else they would provide a full refund of the required, up-front, full payment. Despite a check-in on 5/24 to ensure the install was ready to go, no call and no show again on 5/25. Then, the refund was not provided by the date required in the updated contract. Only with the assistance of the Westmont Police was a refund check ultimately provided, but when I went to the bank, it could not be cashed. I had never in my life dealt with individuals with no intent or capacity for honesty or decency. This is a terrible business run by terrible people. There is so much more to the story, but I don't have the energy to relive it through this review. Bottom line, only work with RID Stone if your goal is to give your money to criminals. read more

Stay away from this place please!! Horrible people to work with especially Donald. Should've listened to the bad reviews here. Just got our house which we fully renovated it. We wanted everything done in certain time so we can move in on our target date. We've been looking for a couple places to get our new countertop but this is the only place that fits our schedule that we want. Even though it's pricey we still continue with this purchase because of the date. They promise us that they will do it in 2 weeks and demand the money as soon as possible so we can save the date. 2 days before our schedule I called them to confirm the time and this is where the problem began. They told me that they could not do it because there shipment is delay but they'll be able to do it the day after my schedule date. I called them so many times but they've been avoiding me saying that they have customer and they will call me back which they never did. It's so hard to contact them so we ended up going to there place. They have so many excuses and make up story on why they could not do it. At the end, they reschedule us for another week which means i have to tell my other contractor for my backsplash and plumbing to reschedule again and paid additional for moving the date. Also, I have to reschedule my kitchen appliances to be delivered and of course I have to work that day so i have to take a day off. It's just messed!!!!!! Want to guess what they offer for this hassle??? A stupid tiles for my bathroom and they told me i have to find someone to get it installed!! What a joke!! Also one of there guys dent our brand new refrigerator. At this point I'm so done with them. Just please don't go to this place. I have nothing good to say to them. Do yourself a favor, RUN AWAY on the other side when you see this place!!! read more

Excellent service, gorgeous countertops, fast and professional installation, plus they gave me an excellent deal on a high end granite sink. I would highly recommend this company and will definitely buy from them again in the future. We looked at several places when we were remodeling our kitchen- this was the best option by far. read more

I do not understand how this company has so many good reviews- they were HORRIBLE to deal with. They were disrespectful and disorganized. When I first went to the, they gave me a price that blew away their competitors and when I saw all of their good reviews, I thought I had just found the perfect company, but the saying that you get what you pay for ended up being very true. Just to get them to measure for my countertop, they rescheduled one appointment (I called to ask a question the day before and the sales guy who I will keep nameless added a by the way we need to reschedule you to the conversation) and then they never showed up to the rescheduled appointment. When I called to find out why they weren't there, I was told "Oops I forgot to call you." Then he asked to reschedule for the next day, I told them that I couldn't leave work early two days in a row, the sales guy dismissively says, "I understand that you have to work here and there..." That level of dismissive ness towards my time is something that I would expect from a large company like Comcast that has a monopoly, but from a granite company with so many competitors? Anyway, he agreed they to come to measure before I had to leave for work the next day. I was very specific that I needed them at the house by 7 and was promised that he would be at my house by 7. The next morning I get a call at 7:45 saying that he was at my house. Of course I had already left since he was 45 minutes late. It was infuriating. Everyone at the company pointed to someone else as being at fault as if that was an excuse- they are one company and this one team, so I judge them as a whole. The icing on the cake for this experience was that when they finally came for the installation, the installers showed up without my sink (saying they were never told I had given to the sales guy to allow precutting of the sink hole) and installed my sink without wiping off the dust that has accumulated while it was sitting in there garage so there was dirt under the caulk. read more

We got a quartz shower threshold from RID for our bathroom remodel. It looks great, reasonably priced, and finished on time. Chelsea was wonderful to work with. Unfortunately, due to a design change on our part, the threshold ended up being an inch short. Afraid I may have to have another one made I called Chelsea. She said they can fix it by adding on to the current threshold, thus saving us time and money. Problem solved! I am a big fan of Chelsea and RID Stone. Highly recommend them. read more