This was the best experience I have ever had purchasing a vehicle. PJ Ruiz and his team stayed…read morelate after hours to wait for me to get to their location. They didn't rush me and took their time going over the sale and the bike. I was not purchasing a brand new bike. However, they made me feel like top notch. Thanks again to PJ and his team.

Amazing experience purchasing my atv from them. A special thanks to Chris ,Eric and James for…read moremaking my experience great! Definitely go here to make your purchase you won't be disappointed.

So this is a short story. I took my bike an 09 yamaha 1700 roadstar to Cycle Image on beach blvd…read more It was there for 2 months This guy would never answer the phone to give an update as to fixing my bike I was supposed to pick it up last week, after he told me it " good to go " which he later on the day of pick up tells me that something else was wrong. Now what he fixed was already fixed. He had no real discussion as to what he was going to do prior. He rebuilt my fuel pump that I had already fixed a a whole other shop. Now today I go to pick up my bike that had a full tank and it's almost dry. I stop to fuel up and turn off the bike and now after it being " Good to Go " now it has either no fuel or no spark. Almost $1100.00 paid with good money for a papar weight and $120.00 for a uhaul to get it home. I work hard for my money and expect valid results like anyone else. 8 weeks wait for a 12 minute ride. $1100 dollars for 12 minutes of riding. I am absolutely disgusted with this experience. Good money at bad service. I am turned off of riding if I have to deal with " businesses like this and it has now ruined my desire to experience riding again.

I always take my bikes here. Chris is the master of the region. Have had several bikes dyno'd here…read moreas well as every time I buy a new bike I bring it in for inspection and service.

I purchased three four-wheelers for my kids for Christmas. Order placed 18DEC2025, delivered…read more22DEC2025, and they couldn't even manage that correctly. They only unloaded two of the three units because the delivery guy "didn't know there was another one." That alone should have been my first red flag. They drove the machines off the trailer, and I had to push them myself into my garage. These were supposed to be Christmas gifts, not a DIY recovery mission. My kids rode them for approximately two total hours. On 26DEC2025, we went to ride again and one of the batteries literally EXPLODED. Not "went dead." Not "lost a charge." Exploded. That's a catastrophic failure on the second use of a brand-new unit. I contacted the company on 29DEC2025 about warranty replacement options and was told by Corey to come in. I arrived with the battery in hand, which was visibly destroyed. At that point, the story changed immediately. I was told the battery "isn't considered a part" and therefore is not covered under warranty. Let that sink in. A battery somehow isn't a part. Then I was told, "If you don't like that, contact the manufacturer or just buy a new one -- they're like $30 on Amazon." When I referenced the 90-day DEFECT warranty and the 6-month parts warranty, I was met with condescension and told, "If you had read the packet when you bought it, you'd know the 6-month warranty is engine and transmission labor only." I DID read the packet. That's how I know they're full of it. I again pointed out that this was a CLEAR DEFECT -- a battery exploding on its second use -- and asked how that does not qualify under the 90-day defect warranty. The response? "Doesn't matter. It's not a part. It's a battery. They're $30 on Amazon. Just buy another one." This company does not honor their own printed, signed, and confirmed warranty paperwork. They lie, they dismiss legitimate safety issues, and they talk to customers like they're idiots. They hide behind word games and technical nonsense to avoid standing behind the garbage they sell. A battery exploding on a children's four-wheeler is a SAFETY ISSUE, not a customer inconvenience -- and their response was essentially, "Not our problem." STAY THE FUCK AWAY FROM THIS COMPANY. They will take your money, screw up the delivery, sell you unsafe equipment, and then smugly tell you to go shop on Amazon instead of honoring their warranty. If this is how they treat customers within four days of purchase, imagine how bad it gets later. You've been warned.

Wow my daughter brought a atv n been problems since she brought it n he don't care he just took her…read moremoney never again everytime I call im on hold or call parts n they hang up never call back

We purchased two ebikes from this location. Chrissy provides amazing customer service and is always…read moreso helpful! They matched online prices which was great, and helped us with additional accessories.

Avoid Solano Cycle. They sold me a used scooter that never worked properly, even after assuring me…read moreit was the best option in their showroom. When I first looked at it, the scooter had a nail in the tire, and they seemed reluctant to repair it before delivering it. After only one week of ownership, the scooter left me stranded. I was told the issue had been fixed, but when I returned to pick it up, it still would not start. Now, seven months later, the scooter remains at their shop. They have stopped responding to my emails, and I have no idea what condition it is in because I have been traveling. They told me they would let me know whether they would take the scooter back or help me consign it, but I have received no updates or communication. You would expect customer service to be a priority, especially when a customer has been dealing with an unresolved issue for months. Unfortunately, that has not been my experience with Solano Cycle.

I recently purchased an electric wheelchair for a friend who had mobility challenges. I was…read morecompletely unfamiliar with wheelchairs and their needs. After just 10 minutes of conversation with Mr. Horner, the owner, I felt confident in my decision to purchase a chair from the Home Ability Store. Every person I interacted with was professional, knowledgeable, friendly, empathetic, and went above and beyond to meet my needs. I highly recommend the Home Ability Store to anyone seeking exceptional customer service.

Caring sales support team easy to work with and no hard sale. Great selection of items over a wide…read morerange of supplies.

When it comes to customer service this place wins. From the first phone call I felt they went above…read moreand beyond to make sure all my wants were taken care of. It was on a day they were closed but they still made a way. Cheers to them, as me and my crew had a delightful day running around the island in style and making memories. I added a lite party decor to the cart and off we went. The cart was easy to drive and had 6 seats. It looked brand new. I will definitely do this again!

Fantastic bike shop. Mark recently tuned up my yamaha at it runs great. Was able to get a locktite…read morescrew undone without heating the screws. He is knowledgeable and knows what he's doing he will get all my mechanical work done. May even buy a bike from him someday.

Small honest cycle repair. Got my little 2012 Buddy 50cc in ship shape with new tires and at a…read morefair price

I bought a moped from them, and they said if I have a problem with it in the first 30 days to take…read moreit up there and I would get it fixed no charge.... The second I got it home, and drove it around it broke down.... So I brought it back up there to get it fixed, not only did they charge me but as soon as I got it back home it broke down again in seconds of turning it on.... This happened 4 times, and they have charged me for every fix.... The last time I took it up there it was around August.... I had to harass them months later to see why they haven't called me or updated me on what was going on with my moped..... The owner then tells me it's going to be a 230.00 fix. On a moped!!!!!! Anyways it is now December, and I still haven't gotten my moped back, and still haven't received an update.... I refuse to pay 230.00 for this fix! I haven't been able to ride the thing since I purchased it!!!!!! The whole point of me buying this moped was to get me to work, and I am still walking... 6 months later, and have no clue what is going on! Is it fixed? Can I get it? I hope you all know I am not paying for a almost 300 dollar part for something I have yet to ride! The owner here is very nice, but I feel like I have definitely been taken advantage of! 6 months, and this thing that was supposed to make my life easier has made it a complete nightmare! It's been nothing but a money pit! If I had known it was going to be like this I would have never ever bought the thing! Which was a grand of my money, and then some with the repairs.... I can tell you exactly how they stay open.... By screwing there customers! So I hope after this review I get a call, and my moped back no charge! And for your sake I hope it's working! Otherwise I will take you all to small claims court. Oh, and by the way they told me after they ordered the part that it was going to be 230..... I have messages to prove I did not approve this charge! They did all of this without my knowledge.....

Smooth process, excellent customer service. I highly recommend this place. Porter is the guy!read more

I have never personally done business with Powersports St. Augustine, and after learning about how…read morethis situation was handled, I certainly would not consider doing business with them in the future. An employee allegedly took a customer's scooter off the premises for a personal trip to the gym. While there, the scooter was allegedly not properly secured and was bumped. What I find even more disturbing is what allegedly happened afterward. Rather than taking responsibility and working toward a reasonable resolution, the employee and business are allegedly demanding more money from the individual involved than the scooter itself is worth. A customer should be able to leave their property with a business and expect it to remain there unless moving it is legitimately necessary for the work being performed. They certainly shouldn't have to worry about an employee allegedly taking their property on a personal trip to the gym. I was not the customer involved and did not personally witness the incident. However, based on the information and evidence I have seen regarding what allegedly occurred, this situation has completely determined whether I would ever trust this company with my own property. In my opinion, I would not do business with Powersports St. Augustine now or in the future.

Since my initial review, the following has transpired: Mr. Homann dropped off my scooter with the…read morerepair "undone" by his own statement he'd do so -- if I refused to sign his "contract". Joe, true to his words written to me on Monday left my scooter at the end of the driveway on the edge of a public street with the keys IN THE IGNITION to my scooter. Upon observing and taking pics of the scooter the following was discovered: ALL screws missing on the front frame area that houses the fuel gauge sensory unit. Four bolts on the foot plate protecting the gas tank, so loose they can be removed by hand. Kickstart lever completely loose & inoperable. ALL were present and the kickstart lever operable when I entrusted my scooter to Joe over six weeks ago. Now it doesn't work., The following from the BBB: noie@bbbnefla.org via bbb.org 1:39 PM (4 hours ago) Dear Lisa A*** : Unfortunately, we aren't able to pursue this complaint because the business is either unreachable or appears to be out of business. Know, though, that the information you provided us has assisted us in the information that we give to the public about this business. If you wish to further pursue this issue, you might contact a legal advisor, the Attorney General's office or your local police department. Thank you for your interest in an ethical marketplace, and if you have any questions about this issue, please do not hesitate to contact us. Regards, Nathan Oie The Better Business Bureau Be careful.

Scooter Pro is AMAZING! The cheapest, honest, well-trained and most reliable scooter in all of ST…read more Augustine. I had tried other shops and all they did was rip me off and waste by time. Luckily when it broke down for the second time a mere 36 hours after they said it was fixed, a fellow scooter rider stoped and recommened Scooter Pro. Glad he did it took them a mere four hour cost only 129.00 with the tow and has never ran better. Scooter Pro is simply the best.