Exceptional service. Extremely professional. Very reasonable price…read more BJ is a genuinely nice guy....And, he answers his phone every time!!!

Very conscientious technician, reasonably priced. Fixed my front headlights which got full of…read morewater from condensation.

My car was totaled after an unfortunate accident. Thankfully, everybody involved was spared from…read moreany harm. As I had absolutely no patience to face car shopping and the excruciating negotiation process that comes with it, JM Lexus was the perfect choice to meet my needs. They really do live up to their claims: NO DEALER FEE. ONE PRICE UPFRONT. THE BEST PRICE. ONE POINT OF CONTACT. Ryan W. was great! Working with him was so smooth and totally worth the long, looong drive from Miami. Communication flowed very well and on the day I had to pick up the car, it was ready and waiting all squeaky clean and shiny. We even took a picture with that really big red bow! I love my purchase and am pleased with the service I received here.

My purchase there in January 2026 was perfectly fine. Getting my new license plate was not fun,…read moreand required many calls and emails, but I finally got them the day that temps expired. But the reason I don't recommend JM Lexus revolves around the Service Department... I brought my Lexus RZ to JM Lexus in Margate on July 21st for its complimentary 6-month / 5,000-mile service. Because this is an electric vehicle, there are no oil changes, the tire rotation is literally the only physical maintenance task required for this visit, alongside a basic systems check and a recall software update. Knowing how service departments in South Florida can sometimes be, I took a precaution before dropping off my vehicle: I discreetly marked each tire in a different specific location with White-Out. Unfortunately, my caution proved completely justified. 1. The Maintenance That Wasn't Done After waiting about an hour and a half, my vehicle was brought out. Before driving off, I decided to double-check my tire marks. Not a single tire had been moved. They signed off on the service without actually performing the one single maintenance task required for the visit. When I brought this to the service department's attention and showed them my markings, there was no pushback--the proof was undeniable. They took the vehicle back to actually perform the rotation. The technician's excuse was that he didn't realize the tires needed to be rotated because "some RZs have staggered front and rear sizes." Every single tire on my vehicle clearly displays its size on the sidewall and you can plainly see all four are completely identical. Lexus should have detailed service Instructions and quality control checklists for every specific model and trim level. The fact that basic quality control checklists aren't even checked before signing off on work speaks volumes. 2. Interior Stains After waiting a second time for the rotation to be completed, I got back into my vehicle only to find grease and dirt stains smeared across my aftermarket leather floor mats, around the driver-side window buttons, and across the driver door speaker grille. While I don't know who specifically made the stains, it was very disappointing. To their credit, the staff apologized and had detailing clean the vehicle quickly, but it was yet another frustrating delay. 3. Recall Software Update & Unresolved Electronic Glitches Once the interior was cleaned, I finally left the dealership. As I drove, I immediately noticed a serious issue with the panoramic camera view: digital black boxes and corrupted artifacts were appearing under and around the vehicle in real-time while driving and backing up, presumably triggered by the recall software update. I turned right around and returned to the dealership for a third time. After attempting a full electronics reset and inspecting the cameras, the service team was unable to fix the issue. This glitch remains completely unresolved. They informed me it had to be escalated to a specialist (referred to as a "DS," whatever that is) for a future visit. To make matters worse, I was promised an email summary with a tracking case number by today, but true to form, I received nothing. What should have been a routine service visit turned into a multi-hour ordeal involving: -Skipped maintenance on the only physical service task required for an EV. -Interior stains that required an extra trip to detailing. -A corrupted camera system following a recall update that remains unfixed. -Zero follow-through on promised case documentation. My takeaway from this experience is that JM Lexus operates as such a high-volume dealership that basic attention to detail has been completely lost. From skipping basic maintenance to sloppy vehicle handling and unresolved tech glitches, they completely failed at basic quality control and customer communication. They have lost my trust entirely. If you choose to service your vehicle here, I strongly suggest double-checking every single piece of work before driving off.

These guys were amazing. I was scared to hire a mover--you hear stories. But their quote seemed…read morereasonable so I took a chance. And they were everything I could have hoped for. Confirmed the day before, showed up right on time, wrapped and packed our dishes and books and more delicate furniture. Then promptly delivered to our new address where they placed everything just where we wanted it. NOTHING broken or damaged. Plus the crew was pleasant, courteous & very professional. Whole job took 6-7 hours. I was amazed--other companies had said 10 hours to 2 days. Listen, moving is no fun. But thanks to United Family it wasn't a nightmare either. I hope never to move again, but if I do these are my guys.

Broken ripped and lost pieces. Absolutely the worst and won't be responsible…read more Do not use this company you'll be sorry

Broke down on SW 8th St. Called a shop just a couple of blocks away. Said he would be there in 5…read moreminutes. An hour later, no show. Called several other shops in the area and Dave's said he would work on it right away. Tow truck showed quickly and Dave had my alternator installed, checked, test driven in short order. Great price too. Thanks, Dave. You are the pro!

This guy here is very unprofessional. @ first I liked him I've been coming here for a while. But…read morethings weren't getting done. Broken promises, and he lets emotion get the best of him. Everytime we go there and I'm sure everyone else that's used his service has seen, that he tells you one thing and then your now coming out with a higher bill then was told before. I came in for a problem with my truck and paid 1k for something he "thought" , it still had the same problem and he was already paid, I was told he'd take care of it and handle it. But he did not care , he figured since he was paid already it's not his problem apparently! I kept repeating in text to him I want my moneys worth, I came for a problem and still have it going on , it's YOUR JOB the profession YOU chose, I then went to go pickup my car and he told me he doesn't like being talked that way and to get in my car and go and he never wants to see me again. I found it funny a grown man chose to let his emotions get the best of him. I've always found it skeptical yet I kept coming here because my family uses this guy all the time. the first time I brought it back and my car still having the same problem, he did a oil change because he said the oil was very dirty and disgusting which it could've been, and said that it could be the issue of power outage, he told me he'll do another oil change after and see how it is. Today is the day I brought it back, as you see in the message he said he'd do the oil and I get back and check it and my oil is empty now. So is my gas, This guy is a joke. My mom even had her car there for 3 weeks! And the whole time he's been "waiting" on parts he went ahead and told her it was the pump for hers yet her car is still having the same issues even after replacing what he said it was. So as mine. I brought it there the first time working driving and next thing you know it wasn't driving @ all and he told me I needed to get that changed. Never even got the original problem I was there for fixed .. it amazes me how people like this are still around. Then again all mechanics are most likely not even trusted and this guy is one definitely one of them. I will be suing if any changes to my car is noticed. I don't know what he did or put down my engine. DONT Trust this guy it's all just an act. By guy I mean David, he's a character

Website posted hours said they should have been open, but they were closed. Went to the agency on…read moreSample Road with no issues.

awful experience complete waste of time Michael doesnt know what they're doing bad…read more Attitudes everywhere. These people are being paid to provide a service and they just have terrible attitudes gave me the runaround for no reason I ended up having to go to a different office to get things sorted out just horrible.

On top of it....... Some difficulties originally with the DMV title work... But the staff…read morepersisted, and got results... Very Capable... Highly recommended....

From a seasoned auto industry retail sales perspective, the staff needs retraining. IF YOU…read moreUNDERSTAND THE INFERENCE

Really good honest guy will be coming back here for any issues with my car fixed my problem in 5…read moreminutes

Joe is great. I brought in a car we purchased for my Dad. Joe looked it over throughly and was…read morehonest and detailed about what needed done now and later. I trust he does what is in the best interest of his customers.

The service was great. He was pumped came through at the time that we specified. My car. Looks like…read morea movie star.

Terrible first experience. Made an appointment through Yelp messages for 10am, provider never…read moreshowed. When I called at 10am no answer, then he calls me back to say he tried texting me at 1:50am to confirm - who confirms business at 2am??? He did try to give me a discount on a future service but first impressions are everything and this one fell flat.