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    Riess Ford Sales

    5.0 (1 review)
    Closed 8:30 am - 6:00 pm

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    5 years ago

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    Next LVL Auto Sales - Dirk Hicks standing in front of Next LVL Auto

    Next LVL Auto Sales

    (3 reviews)

    Do not deal with them. Their service department is rude and try to swindle you out of money after…read morethey tell you it's 100% covered by the warranty. It's been one headache after another.

    I recently traded my 2020 Jeep Cherokee for a 2016 Ford Expedition from Next Lvl Auto Sales. I was…read moretold the Expedition was in great condition. Within less than two weeks, we contacted the dealership about a noise that had been present since we received the vehicle because it didn't seem right. They inspected the vehicle and informed us that the repair needed was not covered under the 3-month/3,000-mile warranty, despite our salesman, Jason, telling us the warranty would cover "just about anything." We agreed to move forward with the repair but also requested either a refund or the return of our original vehicle, given that we had only had the Expedition for two weeks. They charged us $300 for the repair, and unfortunately, it did not fix the issue at all. I picked the vehicle up yesterday, and the noise is still clearly present. They have refused to reimburse us. We feel extremely disappointed and misled. The dealership promotes values like "build relationships, serve people, and expand God's kingdom," but our experience did not reflect those principles. I hope they reconsider how they handle situations like this in the future. Frankly, I hope they can one day behave like a reputable dealership in the future and make situations like this right. I also hope they learn to truly practice what they preach as far as their mission goes. I am almost positive Jesus would be ashamed that they are using religion to con people.

    Holzhauer Auto & Motorsports Group

    Holzhauer Auto & Motorsports Group

    (28 reviews)

    My name is Chris, I was recently sold a lemon car a 2020 jeep wrangler Rubicon of March 31 2026…read more This car is not even 30 days old, I've been dumping coolant in the engine everyday non stop, I had a check engine light come on the dash. So, I decided to go get it checked out. I took it to holzhauer and had them check the problem, they told me that they wasn't going to do anything about it cause "it's a used vehicle you know what you got." This place doesn't do anything to help a person when they know about a cars problem. Cause im pretty sure a dealership wouldn't just buy a car off of trade-in without knowing what's wrong with it. I haven't even made my first payment yet and they will not do anything for me. I'm writing this hoping a person will see this that is interested in a new vehicle and just save their money and not deal with this place! All my money that I saved up for a down payment on a car is literally gone, and now I can't even use my 20 day old vehicle. So please, if you read this and show interest, take your money elsewhere to save you the trouble. If I could give this place zero stars then I would!

    I recently contacted Holzhauer Motorsports after seeing a trailer on their website and worked with…read morea salesperson named Nic. I live 725 miles away and have never visited or set foot in this dealership, but I was seriously interested in the trailer and even provided my credit card information for a $500 deposit to show good faith. After thinking it over, I decided not to purchase the trailer because I was concerned about my ability to safely get in and out of it. I am a disabled veteran with a severe spinal cord injury, so accessibility is extremely important for me. When I informed Nic that I needed to cancel the purchase, he told me that I would not be getting my deposit back -- even though I never visited the dealership, signed a purchase agreement, buyer's order, deposit agreement, or any document stating the deposit was non-refundable. There was also no discussion whatsoever about the refund policy of the deposit in the event I decided not to proceed with the purchase. This experience was extremely disappointing and unprofessional. Keeping any person's deposit with no signed documents and no disclosure of a refund policy is unacceptable. I cannot recommend this dealership based on how this situation was handled. I have also registered formal complaints with the following: * Illinois Attorney General's Consumer Protection Division * Federal Trade Commission (FTC) * Better Business Bureau I would be happy to update my review if and when the dealership refunds my deposit.

    Riess Ford Sales - car_dealers - Updated June 2026

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