Top notch. Everything went smoothly. Thoughtful and thorough. Highly recommend this wonderful doctorread more

Dr Pam attended my husband in the last two years of his life at home, and simply held us all…read moretogether as he declined and needed more and more physical help. She unleashed a range of assistance to us, physical therapy, eye doctor, home xray, nursing support, and was simply the diffference between a good life together at the end and no life at all! She never forgets that she is in the patient's home, with his family, in his private life, and treats the whole family with caring and respect. Her advice and counsel was more than valuable to me, and my husband always felt better when she left than when she arrived! since she is board certified in hospice as well as geriatric care, she gave him a seamless transition into home hospice and a quiet and calm death in his home.

Offers free kosher lunches for elderly on weekdays.read more

My dear friend Carol was suffering from chronic pain and dementia and had no family or friends…read morewilling to help or provide companionship. It was a difficult situation. Kathleen carefully and expertly selected home heath aides for Carol and even personally tended to her occasional excentricities. There are no limits to Kathleen's dedication to her clients. She was there for my friend, and me, when needed--and sometimes when Carol "wanted." Living thousands of miles from New York City this was a blessing and helped take the worry out of my day. I knew my dear friend was being looked after and in the best possible hands. I remember when Kathleen climbed 12 flights of stairs (twice) to make sure Carol was safe during an electrical outage in her building. Kathleen and staff communicated with me often and alerted me when things were awry. When Carol recently needed emergency medical attention, Kathleen joined her aide at the hospital and stayed with Carol FOR HOURS until I could arrive. Kathleen helped me communicate with the medical team from a distance and was able to ensure that my dear friend's final wishes were respected. I don't call this an agency--I call Griswold Home Care BETTER THAN FAMILY.

From the owner: Griswold is an award-winning pioneer in the home care industry, with over four decades of…read moreexperience and a storied legacy of compassion and integrity. We believe Care Professionals are the foundation of our success, and people deserve to live where they love as they age. Our commitment to innovation is based on our desire to improve the lives of everyone we touch in the communities we serve. "Live Assured" is the promise we make to everyone we touch: let Griswold help, so you can live without the weight of worry.

Terrible experience. Lack of communication, skills and quality of professionals. How or why this…read morecompany exists. They are charging a lot from clients and their service is below zero. Don't try to communicate with this agency, awful!!!!

Unfortunately -I must give them a very negative review. I…read morehave asked them numerous times to assist me in replacing a live-in caregiver who has created a very toxic environment for us. The caregiver constantly manipulates the family against each other in order to get his way. Every time I try to replace him the agency interferes and ignores my requests even though I am the one hired them and I am the one who pays the caregiver who I dislike immensely. I should not have to be a situation where I am forced to keep a caregiver that I dislike. They don't return my phone calls and they ignore my requests to get a different caregiver. Instead of working with me to replace this caregiver who has created an extremely toxic environment, the agency will go behind my back and reach out to another family member who has very little to do with the caregiving, is easily manipulated and it results in arguments about replacing the caregiver. I don't want a caregiver who is only in it for the money and who does not have patients wellbeing in mind. I constantly have to step in and make sure the patient is being cared for. I should be allowed to replace a caregiver that I have no trust in. The caregiver should not be in charge and the agency should not be in charge. Thay have made a difficult situation even more difficult by pitting family members against each other. I dislike them immensely. Be careful

The name says it all a lot of experience care and overall wonderful staff…read more I also have neighbors and friends who love and Rappe about this place

We have been served by Touching Hearts for nearly 3 years and have had wonderful caregivers and…read moregood office service over that time. It has made a huge difference in my life as the primary care giver, allowing me to take time away from my loved one knowing she is safe and secure with a caring companion.

I cannot say enough good things about Home Instead and all the staff there!! I needed care for my…read moreDad, rather last-minute, due to a recent fall & failing health, and I researched quite a few caregiver agencies in NY. Home Instead had excellent reviews (which are very important to me), and of the several companies I reached out to, they responded immediately. I was, and continued to be, incredibly impressed with their awesome response time, follow up, and excellent communication. All the way from my initial questions, to paperwork, meeting with my father, and the caretakers they sent-- their professionalism is stellar!! I was always able to get hold of someone immediately, and at all times of the day, and I live in a 6 hour difference time zone! Their staff is incredible. From their administrative staff, to the caretakers they sent (we had two), they were all so responsive & so kind. I would recommend them in a heartbeat to anyone looking for a reliable, communicative, caring elderly-care agency, with which to entrust the care of your loved one. I am so glad I found them!

The Home Instead team is absolutely top notch, very professional and responsive. The care they…read moreprovide is of the highest quality!

When my mom was diagnosed with aphasia and dementia, my sisters and I suddenly found ourselves…read morenavigating a situation none of us had ever been through before. As her disease progressed, we reached a point where we knew she needed more support and structure around her, but she was still in a transitional stage and was not ready to accept what she would have perceived as traditional, full-time aides. What we needed were exceptional companions--people who could meet my mom where she was, establish a genuine relationship with her, preserve her independence and dignity, and provide the additional support she needed without making her feel as though someone had simply been assigned to "take care of her." That was particularly important because, like many people experiencing cognitive decline, my mom could become resistant or agitated when she felt that decisions were being made for her. Finding the right people was much harder than we anticipated. We encountered providers along the way who seemed to have a predetermined view of what someone with dementia needed rather than really listening to us about who our mom was, what she could still do, and where she was struggling. We found Renewal through a care manager whom we trust enormously, and our experience with Renewal could not have been more different. From the beginning, they listened. They took the time to understand my mom as an individual, but also to understand us as a family and what we were trying to accomplish. They worked closely with us to find companions who would be the right fit for her rather than simply filling a schedule. The companions Renewal introduced to my mom became invaluable. They established genuine relationships with her, engaged her in ways that were meaningful to her, and provided exactly the kind of scaffolding and support she needed during a very difficult period. Just as importantly, they communicated exceptionally well with us. Because we couldn't be with Mom all the time, their observations, notes, suggestions and feedback gave us insight into what was happening day to day and helped us make better decisions for her. We have now reached the next stage of Mom's journey and moved her into an assisted living community, so our time with Renewal has come to an end. Looking back, however, they were truly a bright spot during what was an incredibly challenging and emotionally volatile period for our family. There is no one-size-fits-all answer when a family is dealing with dementia. What distinguished Renewal was that they understood that and listened. They treated our mom as an individual, respected what we knew about her, and partnered with us rather than assuming they knew best. We could not recommend Renewal more highly. We will always be grateful for the compassion, judgment, flexibility and humanity they brought to our family when we needed it most.

Renewal provided care partners for my dad for three years. The care partners took good care of…read morehim, making sure his medical needs and ADL's were addressed. Renewal's administrators were great to work with, too. They really understood our family's needs.