I bought a Groupon and when I called to redeem I was immediately told there was a $30-40 up charge…read morebased on my vehicle (midsize suv). Then when I arrived I was told there'd be another up charge for pet hair. In total I paid almost 200 so the Groupon is misleading IMO and all they did was vacuum the car and put tire shine on the wheels. As for quality of the service? There's still dirt all over my doors, they don't dress or shine the dash/doors, they didn't even clean the interior of my tailgate, and the ketchup on seatbelt? Still there.

I got a deal on Groupon for interior, exterior detailing and headlight restoration and would…read moredefinitively come back. All those services cost $146 total, usually just one service comes out to that total. The start were so kind and easy to work with. Thank you!

Jeep service…read more Started with drop off on Friday, August 1st 8:00. A rental was reserved & assigned to me because advisor stated Monday would be the earliest completion. Text message received Friday afternoon at 2:13 pm stating that our jeep was dispatched to a technician. More on this later but I considered a positive & that we would at least have a diagnosis. No further updates though I did reach out at 4:51 pm hoping for new information, no response. Monday August 4th came & no over the phone updates and only text messages after I reached out. 1:16 pm Message was "Andrew, wanted to check in and let you know that we're still looking into what exactly is going on with the vehicle. I am hoping for an answer by later today but worst scenario it could be tomorrow! --Jared Harvey Coon Rapids CJDR" Tuesday August 5th 8:04 am - finally received the diagnosis and the technician was working our Jeep. All via text message & asking for my approval via an electronic form. The technician's diagnosis video was helpful but I would have preferred speaking to someone to understand the repair cost breakdown etc. Later with No updates I reached out for any new information. The advisor stated that they needed to obtain parts( rear shocks ) from another dealer but were striving to have done on Tuesday 3 days into a fairly basic diagnosis & repair. All through experience I was the one reaching out for updates. Tuesday afternoon asked for an update stating I could not afford another day of rental fee. Advisor stated he would not charge for the additional time. Wednesday morning was the target for completion. Wednesday noon reached out for the 4th day update - no text or call back and so I called at noon and left a message. 1:13 pm - Received a message that the dealership was having internet issues but he would keep me posted. Again another day with all communication by text, no follow up personal phone communication apologizing for the inconvenience & unusually long repair time. At 2:33 I texted that I was coming to the dealership to wait until the Jeep was done as we had a concert to attend. I had other errands to attend too so I was not going yet. Important things like picking up prescriptions & picking up my wife for a concert. 4:01 pm received an automated message stating - "Final bill came to $1503.77 out the door. --Jared Harvey Coon Rapids CJDR" Additional information- This cost does include $100 for a Jeep Renegade rental. So a pretty expensive diagnostic cost of $260 plus and the parts & labor to replace 2 shocks. 4:15 received a text that Jeep was done- "Hi Andrew your vehicle services are complete. You may use the attached links to review and pay your invoice online (link to view) Thank You again for choosing Coon Rapids Chrysler Jeep Ram Dodge as your service provider - Jared Coon Rapids CJDR" Upon picking up I asked about what does dispatched to a technician mean..? Advisor on duty stated it meant that a technician was assigned to my jeep and was to perform the diagnostics. Overall a stressful situation that has me believing I need to switch vehicle brands where I can receive personal & effective & efficient service. Sad to say, I have started to search for a new vehicle and not a Jeep as other Jeep dealerships rated no better than this one. If I could give a negative point I would.

They fucked my car up so bad that my heat is broken now. 21k miles and 60k down the drain. Just got…read moreit back after nearly a month at the dealership because they kept fucking it up trying to fix the air con only to find out they broke the heat. Oh and my warrenty ends next month so thats convenient. This dealership is lazy and poorly run. Do not buy from this dealership. In fact, do not buy a Jeep. It will be in the shop non stop because they cant figure out how to make a decent vehicle.

I can't say enough about Mila. Her thoughtfulness and honesty throughout this whole process was…read morerefreshing. Mila and Max brought a wealth of knowledge about Enterprise and the car I bought. I can honestly say this is the best experience I've ever had buying a car. Your great at what you do and your customer service is beyond what I could have hoped for!! Niki M. Sent from Yahoo Mail on Android Show more

Sales person scheduled us for a 5:30 test drive. We arrived early and were not attended to until…read morealmost 5:40. We were then told we would not be able to meet with the sales person that scheduled us, instead a "team member" will be with us shortly. We sat until close and were never attended to. I no longer have any interest in the vehicle. Based off of pure principle I will never purchase at this location. I will also advise anyone who will listen not to purchase at this location. Very poor customer service and time management, thanks Peter!

I've bought two vehicles from these guys, I've also had all services done here. Nothing but a…read morepositive experience with the gals and guys here. Shoutout to Andrew in the services department, he's always taken care of me and my family.

Mai and the team at North Country Ford were really great to work with. I got the exact truck I…read morewanted and they gave me a fair price on my trade in vehicle.

We came in on a mission, knowing what we were there for and ready to buy, as long as everything was…read moreat it seemed. The number of photos and angles of each shot left little room for surprises. We'd wasted plenty of time heading out to look at other trucks where pictures were intentionally deceptive, so, that was refreshing. We did our test drive with a copy of our license. On return, we had a couple of questions about exhaust mods done by the previous owner. There was no attempt to spin answers. We had an open discussion and shared information. We felt we were treated fairly, with no shady business practices. They were neither pushy nor evasive. Ultimately, we left with the truck. Bonus for feeding us monster cookies while the paperwork was being wrapped up.

Was interested in the 2017 Ford Fusion Hybrid, but when I got there I noticed a big tear in the…read moredrivers seat that was not shown in the listing. In fact, the drivers seat in the photos looked completely intact. Which was completely opposite to what I saw when looking at the car in person. I mentioned this to the dealer, and instead of offering a better deal for a car listed with no interior damage, they offered a seat covering instead. The dealers also just seemed very uninterested in their guests, as they simply handed me the keys and left me to it. Office is a mess, and overall this just seemed like the ghetto version of any other dealership.

The steps work great while in setup/connect mode. However, when the setup completes all the…read moreconnection gets lost and disconnects. Therefore, just like in airplane mode there is no connection to the app and my 2023 Toyota Dash Cam is blind with the green power light on. This is true with both I-Phone 8 Plus version 16.2 and my husband's Google Pixel 4 Android (updated to Android 13). The results are exactly the same. No dashcam. To be clear. The dashcam works through setup and I have access to all files. But, neither waiting 3 minutes to automatically go to the green power button upon completion, nor pressing it once setup, it DISCONNECTS and stays that way.

They don't feel the need to contact anyone back unless it benefits them. I'll be taking my business…read moreelsewhere

Excellent experience!!! Everyone was friendly and knowledgeable. Got a very cool car at a great…read moreprice! Very happy!! Will shop there again

Recently purchased a 1974 Cadillac here. The fellas there are beyond good at what they do and know…read morehow to slice a fair deal. If I could i would rate them 10 stars, I am a barber by trade and word of mouth travels fast, cannot tell enough people how great of an experience This purchase was. Will definitely be shopping there again !

Let me start by saying that I worked at this dealership for two years as a mechanic. About six…read moremonths into my career as a lube tech, I was promoted to a Semi-Skilled Technician. Around that time, a lot of shop drama started because I consistently produced high labor hours and became well known for it. As a result, I was treated poorly by multiple technicians, especially some of the journeymen. About a year and a half into my career, I was promised a promotion to Light Duty Technician after completing a training course in Chicago. After returning from the course, I was never promoted and was instead given only lube tech work, with little to no opportunity for growth. This became a recurring issue throughout my time as a Semi-Skilled Technician. Over time, I realized there was a lot of toxicity directed toward me in the shop. Eventually, that attitude seemed to spread to management, and I began feeling unfairly treated by them as well. After reaching my limit with the poor treatment, I submitted my two weeks notice. I specifically asked both the Shop Manager and the General Manager to keep my resignation confidential because I had been given a promising opportunity elsewhere. I later found out that the GM, immediately told people despite assuring me otherwise. When he claimed that a coworker had spread the news, I confronted that coworker, who confirmed he had no idea I was leaving. Then, the day before my last scheduled day, I was fired over an issue involving a customer's vehicle I had worked on. I was told the engine had seized due to a lack of oil from an open oil cover. I do not believe that claim is accurate, as I always double-check my work, especially oil changes. Considering that oil changes were primarily all I ever did, and I performed a large percentage of them for the shop, I was far from inexperienced. I was told not to return and that I was no longer welcome. After leaving with only part of my belongings, I later learned that the GM and two journeymen went through my personal items for reasons I still don't understand. I also found out there had been discussions about "escorting" me out of the building. I worked extremely hard for this company and was well known throughout the dealership, including by upper management. Despite that, I felt I was consistently treated poorly and denied opportunities for advancement. For anyone considering employment here, I would STRONGLY recommend looking elsewhere. Based on my experience, the workplace culture was toxic and extremely unprofessional. As for the vehicles themselves, after working on Hyundai products daily, I'd recommend literally anything else. I saw constant recalls, frequent engine and transmission issues, and recurring suspension problems. They are horrible cars I'm glad to have moved on from what was, in my experience, a very negative work environment.

BEST FREE POPCORN IN ALL OF COON RAPIDS!!! And I'm not saying that because I work here. Although I…read morehave to say, the guy who answers the phone in the parts department leaves a little to be desired. FIVE STARS!!!!!!

Hi everyone! Be Aware! Here is my story: I found a car and texted the owner or the seller right…read moreaway. He was nice and agreed to sell it to me after some conversation. We exchanged phone numbers and I guaranteed him to buy it and even proposed to send a deposit if he wants. Later in the evening, I checked the airplane tickets and almost got them for me and my oldest son. Next day, just in case, I decided to call him - and He was literally selling the car to someone else. I was shocked. I was the first, I was ready to buy it, guaranteed, instead of discussing any matters - he just sold it to someone else! Unbelievable. I would recommend to avoid the company!!! That's a bad practice and I'm sure eventually, they will not be better off but instead, worse off.

I can't say enough about Pavel and the team at Spring Lake Park Auto! These guys are true pros,…read moreespecially if you're a Tesla owner. I took my car in for some body work, and their expertise with Teslas really put my mind at ease. Pavel's knowledge of the details and specific needs for electric vehicles is impressive. Beyond the great quality work, they were efficient, friendly, and kept me updated throughout the process. The car looked pristine when I got it back! Highly recommend Spring Lake Park Auto for any body work or maintenance needs--Tesla or otherwise!