After soliciting 6 estimates in Dec and Jan for roof repair on a flat roof we chose Right Way. Three bids said we needed a roof replacement, and three bids were for repair/recoat. Of the recoat estimates Right Way was the highest, but the estimator (Gary) seemed very knowledgeable and the estimate was the most detailed. We signed a contract the end of January, we were told they were scheduling at least 6 weeks out and weather might extend that, so we were aware it might take a while. We finally got an appointment for work to commence on 23 April, so we did have a long wait. On 21 April I received a call from a manager (John?) who told me the roof was too far gone for a repair/recoat and they could not do the work. I reminded him we had a contract, and was told the contract was cancelled, that the sales reps were not "experts" on what may be needed. This immediately seemed to be a bait and switch situation as a replacement is much more expensive. Even if it was not intentional, my question is why was a contract written and signed, before an "expert" assessed the roof. I received a call from Gary apologizing for his "mistake," but in my opinion the mistake was managements fault for not having the "expert" on site BEFORE a contract was signed. The owner called my husband and offered to try and work us in the schedule for a roof replacement (!), but at this point this is not the company I would trust to do any work. I waited a full three months for work to commence, only to be told 2 DAYS before that it was not going to happen. Apologies and excuses were not much help. All of my other estimates expired in February, and I now have to start the entire process over. I have lost a lot of time and effort and there is really no way this company can make this fiasco "right." I would be aware their contracting process is a mess and what you sign for may not be accurate or honored. read more

I am writing this review with intention to edit in the future if the situation changes. I get that people are busy but when it's been 15 days with no call to schedule the repairs after signing an agreement, it doesn't sit well with me. I'm giving it a couple of more days then will look for other companies that are responsive and willing to do the work. Update: exactly one month after signing the agreement for Right Way to do the work, I called and cancelled. I sincerely do not understand how you cannot have the courtesy to return two phone calls or make arrangements to do so in a one month time span. No matter how overwhelmed you are, it boggles my mind that I never got one phone call from this company. Save your time and energy and find someone else. read more

I can't say enough about this company. They use a quality underlayment, have a great warranty, and their price is comparable to other roofing companies. we were impressed by their work crew. The crew cleaned up every day before they left, did a great job on our roof and completed our job when promised! The crew supervisor came by after the job was complete to answer any questions and to make sure we were satisfied with the work. After he left my husband received a phone call from the owner wanting to make sure the job was done to our satisfaction. We even received a handwritten thank you note from the owners! It's such a pleasure to work with a company that values their customers and does quality work! read more

Horrible Experience. I contracted with Right Way Roofing to replace the underlayment on my tile roof. The first day on the job (Wednesday) the supervisor said they could not work around my solar hot water solar panel. The salesperson (Zach) said they could and that they moved solar hot water panels all the time. I had an explicit conversation with him (Zach) for know something about solar panels and the challenges they can be with re-roofing. He assured me there would be no problem. So, I had to jump through hoops trying to find someone to come out right away to remove the solar panel which added an unexpected additional expanse to my already expensive roof repair. The roofers were here Wednesday. Thursday and Friday and when they left on Friday, they said they would be back on Monday to finish. I spent an hour picking up discarded nails, screws and debris around my house on Saturday. Monday came and went, no show and no call. Tuesday, no show but they called and said they would be here Wednesday. Again, Wednesday came and went and no show, they did call and said they would be here Thursday. When I questioned them as to why they were a no show and why the finish job was taking so long all I got were excuses. It was going to rain, it was cold, they had other jobs etc. They arrived about 9:30 Thursday morning, the roofer was in such a hurry that when he left, he left his ladder leaning up against my patio roof right where he was using it. Now I have to wonder what kind of job he did if he was in such a rush. I re arranged my entire schedule the week before Christmas, waiting around for them to arrive and finish the job. Which was a total waste of my time and efforts. I read the reviews for Right Way Roofing and thought I was making a good decision. I was obviously wrong and looks like I may have just had back luck with them. If I knew what I know now, I most likely would have chosen another roofer. read more

We found a hole in our facia and got four quotes. Right Way came in and actually showed us the product they were going to use as the underlayment. They also told us they have a 30 yr warranty. I researched them on BBB and AZROC and was very pleased. They have finished our roof and I would highly recommend them to anyone who needs their roof replaced. read more

I called this company to get an estimate they came out talked a good game made some promises to me and then they called the insurance company and gave them the wrong information and I lost my claim due to their ineptness, They talk a good game but empty promises and their estimates are high, I never heard from this company again and they never called me back unprofessional and bad business read more

I had a roof repair done 4 years ago by this company. I chose them because the estimator, Gary I believe was his name, was very kind & knowledgeable. Scheduling was a problem & communication wasn't great but I was told that it was because only the bad companies have quick, available appointments. Good, busy companies are booked solid. Uh, ok. They caused some damage while fixing my roof. I contacted Gary & he did not reply to me, instead he contacted the guy who fixed the roof & he came out & did a horrible job "fixing" his mistakes. About a year later I heard the familiar sound of water dripping in my dining room, same spot. I contacted right way roofing & they sent the same guy to repair his own horrible job. Why wouldn't they send someone else with him to show him what he did wrong? They missed a teaching opportunity for this employee. His "fix" was very quick & ugly. I pointed out his unsightly repair & told him the HOA would not like that & his reply was "Do they come out to the backyard? It can't be seen from the front/street". Unbelievable. I was dealing with the loss of my mom at that time in case people reading this are wondering why I didn't post a comment 4 years ago or the year after that when the leak returned. I had bigger fish to fry back then. Hassling with a roofing company was not what I needed back then. Here I am now, Christmas Eve, listening to the same familiar drip in my dining room as it rains throughout the valley. Same spot. Thank you Right Way Roofing. I know my job wasn't a big money maker job for you but for me, it was difficult coming up with that money & it will be again to pay for someone else to fix it. Merry Christmas. read more

I highly recommend these guys if you need any work done or unsure. I have a foam roof and had to get my a/c replace about a month ago and those installers had to cut some of the foam. I contacted right way roofing to come check it out. Gary came by and we went on the roof together to have a look. He was honest and told me that section is good and told me how to repair minor holes and what I need / how to recoat the sun protection layer. So I didnt end up needing them to work on anything but having them give an honest opinion and not just try to take your money was awesome. Great level of service. read more

"How can I make your day?" was the first words I heard from Wanda the office manager. I felt this was a refreshing start to my initial contact with Riteway Roofing Comapny. Lori (co-owner) runs a first-class operation. It was nice to see the attention to detail to assure the project performed met or exceeded code requirements. For instance, I was informed the original fascia board material needed replacement. I wanted to have the board patched, rather than incur additional costs. John, the project manager convinced me to replace the entire fascia board because he could not in good conscience allow shoddy workmanship. He was right in what he had suggested. The project looked great. I extend kudos to Sergio and crew for work on the tile underlayment. I want to recognize Vicente and crew for the excellent foam roofing job. Finally, I want to recognize Jeff who stayed on top of things and performed the final walk-through inspection. For those considering a roofing contractor, Riteway Roofing Company is the way to go. They will do their best to make sure that you are a satisfied, happy customer. Thanks, Sam and Sandra Weeden read more

We recently had our tile roof underlayment replaced. Right-Way finished in one week. Our custom home is large and shaped much different from other homes in the area. Kevin was quite attentive and courteous. The crew are skilled and did a great job with clean up. We would definitely recommend Right-Way Roofing. read more

After receiving a quote for $14,553.00 my husband and I took 2 weeks to think it over and ultimately decided to get the roof done. We signed a contract and the day after we signed the contract we received a call from Right Way indicating they had a price increase in the last 2 weeks and the new price would be $1,600.00 more. We couldn't believe it and told them to cancel the contract. So much for good faith on their part. BEWARE!! read more

Pete with Right Way Roofing is great! He took me on top of my roof and showed me what was going on. He gave me some great advice and saved us a ton of money.... RIGHT BEFORE OUR WEDDING! What a god send..... Thanks again Pete and Right Way Roofing for sending him our way. read more

This is one of the best companies I have worked with here in Arizona. Gary Terberg is amazing at explaining exactly what the process would be, and what materials would be used. John Bell managed the site very well, and was approachable, and easy to address things with. Not only that but the price was very reasonable. We had a quote from GSX Construction that was over 20 thousand higher and failed to include all parts of the job so it would have been closer to a 30 thousand dollar difference by my estimation. Couldn't be happier with Right Way! Thanks for the quality job and reasonable price! read more

Right way did an excellent job replacing my roof. They answered all my concerns and were an excellent team. I can't thank them enough for all their hard work. read more

We had a hail storm in 2009...remember? That's when our roof was destroyed and was replaced by Right Way. The work was mostly excellent. It looks good, anyway. I spent extra to have facias replaced and I was not disappointed. However, and this is the tough part because I love this company, but the roof has been leaking ever since Right Way installed it 12 years ago. With every heavy rain, water leaks in somewhere around our rooftop AC unit, and then in the middle of the night the living room ceiling ends up soggy and wet on the living room floor. I had Right Way come out several times over the years to try to fix it, but it never got repaired. Well, then the warranty ran out on the roof, but the leak is still there. So, Johnny (owner) came out, told me what was shot, and took a $3000 check from me. I was on vacation when the roof was actually repaired. I don't know what was done, but I know plywood sheets and new shingles were involved. I was soooo happy to finally have the 12 year-old leak fixed. But a week after returning home from vacation, we had a nice monsoon shower, and at 11PM, the living room ceiling landed with a soggy thud on the living room floor. We've been trying to launch a remodeling project in our house for better than three years, but no contractors will touch the house until the leak is fixed and the ceiling stops collapsing. Wanna know what's really aggravating? Before the hail storm in 2009, we had not a single roof leak. After Right Way installed the roof, we get an indoor rain shower when we get a moderate to heavy outdoor rain shower. We can only imagine how much mold is growing in the attic. This may turn into additional liability for Right Way, but we're not sure yet. UPDATE 12/9/2021: Right Way Roofing sent out two of the best leak detectors. They performed a water test and couldn't find the leak. But once they got into the attic and under the AC unit on the roof, they were able to find where the water is coming in around the ductwork. Lori Clark thinks the leak is coming from plumbing or the AC unit itself, but it's not. This is just a really difficult roof leak, that's all. We won't know if the leak is truly fixed until we get a rain with high winds. After the guys patched that leak, they returned two weeks later, did another water test, and the attic stayed dry. read more

Messaged through yelp and was told to call. When i called scheduled to have them come take a look at one of my rental properties roofs as there are multiple missing and broken roof tiles. The earliest was in 10 days. They came out and said no problem i said lets get it done as soon as possible please. It has been over a week without a call back to confirm when they will be coming to repair. I have called 4 times and left 2 messages and still no call back. Horrible customer service, i will be letting my real estate friends know to not waste time contacting since they won't even call back when you want to give them actual business. read more

I just had my roof done by Right Way and could not be happier. They explained everything about my roof and the product they would be using. The crew clean up around the house each day, they were very professional and was always working. They started the job and finished right on time. Off all the companies I looked in to this one gave me a 30 warrant on my roof which stay with the house. They did not take payment till job was done, they also would let me use my charge card and not charge me more. I did not get any of these offers from other companies. GREAT, GREAT COMPANY. Thank you to the hold team. read more

Do not spend a penny on the Right Way Roofing. It costed me more than $11,000 to redo my flat roof without satisfaction. I had issues with this roofing company. Initially they did not keep the original schedule (I was waiting for them to show up on my PTO) saying they were busy but they showed up on my working day without telling me (unprofessionalism #1). Another issue was workers' lack of understanding of basic flat roof installation. From my understanding, to prevent puddling areas they have to install flat roof materials in sliding position so that water flows from high to low to gutter. After rain on 7/23/20, I found so many wet areas puddling and it did not dry up until the next day afternoon. I requested to fix it. John, manager came to my roof saying that as long as it does dry up less than 48 hours, it is normal (unprofessionalism #2). John emphasized that "I can use paid 10 year warranty to fix it if it leaks." Their unprofessionalism is unbelievable. It is NOT WORTH it to have this company do their job on your roof. read more

I hired Right Way Roofing for a complete new roof (shingles) in April 2018. They were punctual and completed the job on time. They even cleaned out my gutters for me. Scheduling did take about a month after the contract was signed despite good communication with the office staff/owner (Lori). Overall, I think they did a good job with the actual installation but it was less than ideal working with the supervisor and feeling duped or brushed off at times. Before hiring them, I read online about what to ask a roofing company and one of the things that came up was the number of nails per sheet of shingles they use. The minimum number of nails per shingle in Arizona according to the building code and per the shingle manufacturer is four nails but if you use more (up to 6), it is more secure and manufacturer actually will give you a warranty for high wind rating. I asked their salesman Gary how many nails they used and he said they use 5, occasionally 6 nails. However, when I walked my roof after half the new shingles were up, they were only using 4 nails. When I asked the supervisor, John, about this, he argued with me saying that all the other roofing companies are using 4 nails per shingle and that the code only requires 4. I had quotes from other roofing companies that said they use 6 nails so that wasn't even true. He said that their salesman was misinformed and they always use 4. Four nails is indeed the minimum and is likely sufficient for Phoenix but it was something I had specifically asked in writing (I have the email). My mistake was not getting it in the contract. He did not agree to use more than 4 when I called him but after the second half of my roof was on, he did tell me that he started to use 5 nails on the remaining shingles. One of the owners of the business also defended the use of 4 nails when I asked her about it. Additionally, we had a soft spot on the roof around our AC unit. We had some AC work done in February and two of the companies commented about it and I felt it myself when I walked on it. I told this to Gary (the person who came out to quote) and he said that they would be able to replace the plywood decking in that area. However, when I walked the roof mid-project, I could feel that the section of the roof was still very soft. I called the supervisor and he promised that they had replaced plywood there and that there was nothing wrong. He said that he has been a roofer for some 20 years and he knows what it the roof should feel like. We do have thinner plywood decking on the roof but I could tell that spot was especially soft compared to other spots. I insisted that they check it again. When the workers lifted up the plywood there, they found that the support truss had been cut. It indeed was very weak in that section and needed to be braced. The supervisor just wanted to brush me off saying that he was an expert and could tell it was fine when it really was not at all. After all this, they DID do a good job bracing that section to improve the strength but only after I heavily insisted that they check it again. So that was frustrating to have to argue with them but I am glad they were able to fix it in the end. Afterwards, the owner told me that they do not usually fix trusses so this wouldn't typically be something a roofing company addresses. That's fine and all but if your workers are checking out all of the plywood decking and the decking itself is fine but the roof is still very weak, you should let the homeowner know so they can get someone else to fix it properly it instead of just continuing with the project. read more

See all

Right way Roofing is an awesome company. Their Estimator/Gary was great and explained everything thoroughly. The site supervisor Kevin was hands on and kept me informed on the progress of the job. The crew doing the work were also great. They are very hard workers and very professional and also provided updates on the job progress. It is so nice to work with a company that cares and is honest!!! I have already referred several of my neighbors and even had a couple come up on the roof to look at the work and they were very impressed. I definitely rate this company 5 stars+ Thank you for the great job read more

Lori is the best! She always stayed in contact with me even though they didn't find anything wrong. Unlike the other roofing companies who seemed to dodge the calls, they care about their customers! I 100% recommend them to anyone and everyone. read more

Beginning with Gary (estimator) who answered all my questions and explained things I never thought to ask about (like pros and cons of Ridge vents), to John who did the Pre-inspection, to Kevin and Jason who came while the old roof was coming off and the new one going on, to Felipe and his two coworkers actually working on the roof....It was great. There were some mis-communications about a couple of matters, but the problems were immediately and pleasantly rectified. They also spent a fair amount of time with the roofers and me when they came out. The roof was replaced in a timely manner, cleanup was good, Kevin, came out for one last inspection, and the new Roof looks great. I always get a bit stressed when dealing with contractors working on my home, and this time was no exception. But the stress level was 'way, 'way low. One of the best experiences I've ever had with a contractor. If you need roof work done these guys do quality work, competitively priced, and will make you very happy. read more

Don't waste your time! Initial call and estimate to replace a section of my flat roof went exactly as described but after I agreed to move forward with their services it took two weeks to hear from John the scheduling manager. The day before the work was scheduled one of their roofers showed up unannounced said there's complications with the job and I would get a call from the manager John but that never happened. On the scheduled day for the work no one showed up, called or emailed. I called their main office after the estimated window of time just to be told they COULD come back out in a week. Valuable time has been lost and I'm back to square one. read more

Having contacted about 5-6 roofing companies and received their quotes at the beginning of our search to hire a reputable roofing company, we selected Right Way Roofing. Our home had the original tile roof (about 27 years old). Since we live in a HOA location we had to adhere to certain guidelines for types of tile, certain color choices, etc. We selected concrete tile as it had the best long term guarantee and looked the best overall. Some of the other homes in our development had chosen the same kind of roofing we were considering so we had an opportunity to see how their roofs looked before we started our job. Charlie, our "estimator" that came out to our home for an initial evaluation was the nicest most professional person we spoke with during our search for our roofing company. He was a "no pressure" guy, (unlike some of the other company estimators we spoke with) and was very timely to give us his quote. After re-considering all of the various quotes we had received Charlie and Right Way Roofing had one major advantage over all the other roofing companies we evaluated and that was the "underlayment" they use in comparison to the other companies. The sample he gave to us was far superior to the other companies so we decided to move forward with their offer. All we needed to do was sign the order, set a starting date and wait for things to begin. When we signed the contract we were told it would be about 5 weeks out to start our project and after a few days consulting with their project manager people we were given a date of June 29. When June 29th arrived, around 6:45 a.m. the first group of 4 people arrived at our home to begin removing the old tiles. When they began putting on the new tiles we had an issue with our HOA which they resolved satisfactorily in a day or two and the project continued. Overall it took about 11 working days to complete the work, but when it was all done the roof looked magnificent. To our surprise when the job was completed our project manager Carlos came out and did a high pressure cleaning of our driveway area to remove all the tire marks and debris at no extra charge to us. Now THAT is customer service. Thanks to Charlie, Carlos, Michael and his crew we now have a brand new 30 year warranty roof and are VERY HAPPY that we selected Right - Way Roofing. As Charlie had told us at our very first meeting we did not need to pay for the job until it was completed and we were satisfied. No "up front" deposit money required like ALL of the other companies required to do the job. At the end we even had a couple of nice telephone calls from Lori, (part owner) to make sure everything was done to our satisfaction and we said YES! We were even able to pay for the job with our bank charge card WITHOUT any additional charge added on. So, the bottom line is we STRONGLY recommend that if you are looking for a quality roofing company to do work for you, that you include Right-Way Roofing in your search. read more

I wish I could mark more than 5 stars. Our experience with Right Way Roofing was excellent from start to finish. We had a tile roof that was over 25 years old but had not leaked and did not seem to be in any sort of distress. However, given that we live in a desert, we determined to replace the roof this year with as little environmental impact as possible. Right Way Roofing felt the same way. We were able to re-use many of our old tiles and replace only those that were broken or weakened. I believe this also saved us a bit of money. Now our roof looks brand new. The bird stops along the edge are much better than the "homemade" ones that came with the house when we bought it. We've shared our experience with friends and have given them the number to call for roofing repairs or replacements. Another highlight was the cleanliness of the crew. Each day, they made sure our roof (which was done during the monsoon rain season) was sealed up tightly and we experienced zero leaks. Furthermore, the crew cleaned up all of their trash at the end of each day. With the exception of the giant roll-away garbage bin in my driveway, you would likely not have known we were having our roof replaced. They arrived on time and worked all day. The workers were friendly but did not intrude on our lives. Such a great pleasure to work with the company. read more

Right way roofing replaced our roof in 2015. They even did it a little earlier than scheduled. They were courteous, professional, and did a fantastic job with NO hidden fees and no surprises. I recommended them to family, who were also extremely happy with them. And best of all they were reasonably priced, and stuck to the quote. read more

We had our 27 y/o tile roof done by Right Way Roofing. The product they use over the plywood is so much better than typical roofing paper. The price was lower than some other estimates, and higher than one other, but the product and warranty are so much better. The workers, the supervisors, the office staff, everyone, was very professional, yet friendly. We are extremely satisfied with the results. I would recommend them to everyone. read more

After waking up on Christmas Eve to two leaks in our 22 year old home, we decided it was time to get estimates on replacing the underlayment on the tile roof. After a thorough investigation of the on line reviews and the ROC web site, we decided on 4 roofing contractors to obtain estimates. Right Way Roofing was the first to come out and provide us with an estimate. John was our estimator and he sold us right away on this contractor. John was a roofer so he was very knowledgeable and patient in explaining his estimate. The next 3 estimators from the other 3 roofing contractors were clearly salesmen and couldn't answer most of the questions we had. After we decided to use Right Way, Heather was on the phone scheduling materials and then Mark followed with a call to confirm the start date. The crew that did our roof was professional, courteous and did a great job. Jeff was the project supervisor who came every day to ensure that the job was getting completed to our liking and to answer any questions we had. The crew cleaned up every day covering the ground with tarps and ensured that there were no nails left on the ground after each day's work. Jeff came back and spent 2 hours on a Saturday walking/inspecting the roof's completion and walking the property with a magnet to again ensure that no nails were left behind. This Company is run like a well oiled machine and the customer service is like no other. I highly recommend Right Way Roofing for all of your roofing needs and commend them on doing such a great job from start to finish which is a rarity in this day and age. Thanks Right Way! read more

This company is horrible (see attached photos for proof) for starters they DID NOT obtain a building roofing permit which was required by the city of Phoenix because we changed building materials, we switched from a rock roof to shingle roofing. A city building permit was required before proceeding and doing work however it was not approved by the city and a permit was never submitted to the city, this can be verified with the City of phoenix. Next Right Way roofing, installed poor building materials which should never be used by any roofing company (see the photos) they used a damaged beat-up 2x4 board instead of using new wood. The company actually explained to me saying they should have flipped boards over to hide damaged wood but that was not a good answer and should not be done either, instead the damaged wood should NOT have been used at all. The company obviously does not take pride in the quality of work they do or they would have caught this problem right away and not used damaged wood and a roofing company should never do work without city permit required city. I found several problems (see photos) and had to ask the company to correct and re-work the issues as well. When a new roof is installed only new quality building materials should be used but they were not instead they used (reused/old) and also wood filler was used to fill large cracks in the wood which should never be used to fix large areas of damaged wood. Please checkout the BBB because there are other complaints for this company as well, also don't take the word of others on here when I have pictures that show the actual work was done and as I mentioned you can also call the city and verify that a roofing permit was never obtained by this company which means the City never inspected the roof so that means the roof may have been done incorrectly and since many homeowners are now complaining about heat insulation issues; I'm sure it was done incorrectly. Finally, it is important to mention Lori's comments below; none of what she's saying has anything to do with quality of work that was done or why the bad materials were used in the first place or why the bad materials/wood was used and never corrected or why a building permit was not obtained from the City of Phoenix. You won't see a response to that, since I was told there was nothing the company would do because the roof was already completed and they can't and won't repair the poor damaged wood which should not have been used. Don't believe what you're reading on other positive posts, since those posts appear to be single home simple projects however my roof was for a large condo project which was a total disaster and flop. Also another thing you'll notice about other positive posts is they are all positive reviews which were created mysteriously right after my post so it's like Rightway roofing may have asked all their friends and family to go online and post good reviews to help boots and raise their bad rating, which does not surprise me since this is a very shady company. If you have any questions or would like more photos please feel free contact me. read more

See all

If you are looking for customer service this is not the place to use. Complete lack of organization and urgency. Not sure I would trust the quality of the work at this point. I used the online "Request an appointment" feature around August 13th. I gave them my phone number and the best time to reach me. I received an email telling me that I needed to call. Okay, so they don't call you, you have to call them. On August 17th I called and requested that someone come out to give me a quote. I had to wait 3 weeks for an appointment. Peter came on Sept. 6th, was very prompt, polite and knowledgeable. It definitely made up for the wait. I explained that I had a leak and also missing asphalt shingles and was hoping it could be repaired instead of needing a new roof. He did his inspection and said he would email the estimate that evening, which he did. I responded early the following morning with my approval of the quote. He said that I would hear from the office early the following week (since it was Friday) to schedule to have the work done. I waited a week (Sept. 13th) before I received a call from Clarinda in the office, only to be told that I would hear from John "soon" to schedule the repair. On Sept. 26th - 2 weeks later (now 3 weeks since the estimate) - I sent them a message through their website expressing my frustration and asked when I might receive a call to schedule the repairs. I received a phone call within 30 minutes from Clarinda. She said she had JUST received my file from John and was calling to schedule. Appointment was set for the following week, Oct. 2nd between 7 and 9 a.m. October 2nd came and of course we were having a torrential downpour. I received a call from the person that was supposed to do the work saying that he would not be able do the work in the rain. When I asked if there was a chance he would make it out that day if it stopped raining, he explained that he was off to do emergency tarping for people with leaky roofs. Guess my leaky roof didn't count. Clarinda called on Oct. 3rd to reschedule my appointment. She told me that she could have someone at my house on Friday, Oct. 5th between 7 and 9 a.m. I was a little surprised that it was going to be so soon, but pleased. I repeated the date and time to her 3 times to make sure I heard her correctly. Today is Oct. 5th, and no one showed up. Trying to be patient, I waited until almost 10 before calling to inquire when I should expect someone. Clarinda informed me that I didn't have an appointment and that it would be next Tuesday. When I told her that she verified the date and time more than once when we talked, she apologized (as she should) but said she really didn't know when they could get someone out because they are just so busy. After 6 weeks and a heavy rain storm with another projected for this weekend, I was definitely frustrated. I asked to speak to the person in charge. Lori, apparently the owner, came on the phone and after listening to the timeline and my frustration, tried to tell me that they were just so busy and Clarinda was the most organized person and that they were dealing with the most rain Arizona had seen in years. I do agree that Tuesday's rain was the most we have seen on that day in years, but prior to that we were behind the average rainfall for the area and our monsoon was next to nothing. I've lived here over 40 years. As I was trying to explain to her that being busy is never an excuse for poor customer service she started talking over me and continued to do so every time I started to speak until I finally said that as the owner of the business it would be nice if she would stop interrupting and let me speak. At that point she told me I was rude and that she didn't want to do business with me. I agreed that she couldn't pay me to do business with her and hung up. I am now off in search of another company to fix my roof. More leaks to come this weekend, praying for a light rain in the SE valley if any at all. Don't waste your time with this company. They are obviously in over their heads! read more

Right Way Roofing was fantastic! Kevin came out and inspected our roof and provided us affordable options for repairs. He was able to seal the leaks right on the spot as a temporary repair, which was great! He was very friendly and we love supporting local, family owned businesses. Thanks for helping keep us dry Kevin & Right Way! read more

My husband and I recently had our roof repaired by Right Way Roofing. They were the best! When we received a free quote from them they put together a nice folder with all of the information we needed and sample colors of tiles we could choose from. They were professional from beginning to end. They were always available by phone and email which was very convenient. The guys that worked on our roof worked very quickly and did quality work. It is very clear that this company values their customers and takes pride in the work they do. The whole process was very easy and I felt confident that we chose a trustworthy company. I will definitely recommend them to others in the future. read more

What a great group of people to work with! They have done roof repairs for us over the years and they are always on budget and stand behind their work. Lori, Kevin, Clarinda, Vincenze...they are honest and reliable. I highly recommend them! read more

Right Way just finished my roof and it looks beautiful!! The company was a pleasure to work with from start to finish. Began the process with Gary (estimator) who thoroughly explained the current condition of the roof and what was needed - he spent a good hour on the roof before giving me the quote. Right Way was able to start the work within a week, and Felipe and crew did a great job, including tidying up the yard after a monsoon blew scraps of stuff everywhere. Kevin and John were on site daily and very responsive when I had questions. The office staff - Lori and Clorinda - were so pleasant and provided excellent customer service. The final invoice contained no surprises. I would highly recommend Right Way Roofing!! read more

Wow! I was so impressed with this company. The bid was in line with other bids that we received. When they began the work they found that it was going to be a lot more involved than they thought, They were up front and honest about the additional services needed. They offered us the chance to get more bids based on the issues they found. We went with them (again) to replace our roof. I cannot tell you how happy we were with that decision. This company is friendly, professional, and knowledgeable. The quality of work was excellent. I would definitely go with this company again. read more

just had my complex of 4 townhouses done by this company and it was amazing!!!!!! the old roof had major leak and damage issues. The work was done sooner than I expected and it was done with better quality then other companies I have used on my other homes.They kept in contact with me 100% of the way during the job, they were honest in their work and pricing for the job. Everyone that worked on this was very friendly including the staff I talked to over the phone. Would recommend to anyone needing roof repairs!! read more

I called them on the recommendations of my neighbors to replace our roof and the disaster a previous roofer did. They were very professional, productive, and did a wonderful job and fixed the disaster the other roofer created. Thank you Right Way Roofing! read more

Loved the service with Right Way Roofing. Lori was super helpful and kept us up to date on scheduling. The estimate wasn't the cheapest but it also wasn't the most expensive and I'm a firm believer that you get what you pay for and paying a little bit more was well worth it. I live in Mesa and had some damage in one of the monsoon storms that tore some of the tiles off my roof. They arrived when scheduled and completed the job on schedule. If I have roof problems again I'll definitely give them a call. read more

I am pleased with my new roof. I am one of 34 condo owners at Citrus Manor. The crew was friendly polite and did a wonderful job. I had a question after my roof was complete and they were attentive and fixed two problems that were not directly related to the roof. This team steped up and delivered. All you need to do is communicate and they will respond - I would use and recommend them highly again. read more

These guys are great. I had some leaking problems and they showed me right away the problems involved. They know their stuff and they weren't super expensive like the other guys I had over. They were quick and did what they said when they said it would be done. Great job guys! read more