Logan, Frito did great at their job. Replacing my busted hose faucet. Chuck the boss did me wel.read more

I just got off the phone with The Drain Man and was surprised that I was told what my problem was…read morewithout him coming out and charging me for his time for something he couldn't take care of until I contacted the utility company and another service first. Honestly and fairness goes a long way with me. From this point on, I will only call The Drain Man for my plumbing needs, no one else.

$93 or free! Only…read morehad excuses. Upselling began before the evaluation even started. Blamed my pipes not being up to code. I ended up ordering a drain snake/auger on Amazon for $65 and completing the job myself.

I had this company out for what should have been a straightforward shower cartridge replacement,…read moreand the whole experience left a bad taste. To start, the plumber was friendly enough, but within minutes of arriving, he pivoted straight into trying to sell me a $5,000 water softener system. I don't know when every service call turns into a retail sales pitch, but it's exhausting. I declined and asked to stick to the actual issue. From there, things got worse. Before even inspecting the cartridge or looking behind the wall, he began suggesting a much more invasive (and expensive) solution involving cutting an access panel into my bedroom wall and potentially replacing surrounding plumbing. Again, this was all before any real attempt to diagnose the problem. When I pushed back and said I just wanted the cartridge replaced, I was quoted around $500. High, but fine. Then, after about 30 seconds of trying, he claimed the faucet "wouldn't come off" and immediately went back to pushing the wall-cutting option. I decided to hold off and take a look myself after he left. The faucet was stuck, sure--but with a Dremel, I had it off in under two minutes. A quick trip to Lowe's, about $150 in parts, and an hour of work later, everything is fixed. No leaks, no wall damage, no unnecessary upsell. End result: I saved somewhere between $350 and $1,000, depending on which route they were trying to steer me toward. I don't expect miracles, but I do expect an honest attempt to fix the actual problem before jumping to the most expensive option. This felt far more like a sales call than a service call. Would not use again.

I had a hole in the ceiling of my bathroom due to a leak from my upstairs neighbors. Rich repaired…read moreit. He did a quality job at a good price. While on the job, he made sure to communicate clearly what he was going to do, and he set good expectations. He also gave me helpful advice on other home improvement things that I was thinking about, which I appreciated. I'm happy with Rich's work and I plan on contacting him in the future for other projects.

Rich is awesome. Very professional, courteous and friendly. Great job. Had to make 2-3 trips to…read morehardware store, but job was done great. Thank you.

PIAB what a great company to deal with. We were in a panic last night as our toilet had broken…read more Called them around 8:30 and they gave me pricing details and a confirmed time off between 8 & 10 this morning. Great communication by text and email and a great company to work with.

UPDATE 10/14/2025: This company sabotaged my google reviews for my small business in retaliation…read morefor my honest review. I am in the process of disputing the review. This company used to be cove creek plumbing. They rebranded to hide their hideous and dishonest reputation. These people put a septic tank and pump tank beside my spring, destroying the water source for both my cabins. Everything they did had to be redone, costing me more than 60,000.00 in repairs. I surf them, and they had the nerve to counter sue me. Avoid these plumbers. Try pipeline plumbing. They are the ones who cleaned to the mess david sanders made.

FANTASTIC!!! That is the best way I can describe the personal service that Smokies provided us…read more The unit was ordered on Monday and installed on Wednesday, and all systems are GO! Great job guys!

From the owner: Welcome to Smokies Heating And Cooling, where you find the ultimate comfort and reliability…read morethroughout East Tennessee including Jefferson County, Dandridge and Jefferson City. With over 30 years of experience, we make sure your home or business stays comfortable all year-round. Our local family-owned and -operated business is fully licensed and insured. Whether you're in need of heating and cooling services or emergency HVAC repairs, our dedicated team is here for you. Don't wait to feel comfortable - contact us now for a free estimate and experience the difference our HVAC contractors can make.

Quick service. Within time frame of arrival. pleasant to deal with. They got the job done well and…read moreI would use the company again.

Called them on a Monday morning for a leak which appeared to be coming from our toilet. Shaun…read moresaid he could make it out later that day and he called and told us when he would be arriving. He was on time and diagnosed the problem quickly. Had to get a new toilet which he was able to obtain for us and he came back Tuesday morning and installed the new toilet. We were under a tight timeline because we had company arriving on Wednesday. He did all that he could to get our problem resolved as quickly as possible. He was timely, reliable, and charged a fair price. Highly recommend SMK Plumbing and Electrical.