I have used Knoxville Plumbing/Hero Services for our plumbing problems for some time now, and can…read morehonestly say they are the best. The technicians always let me know when they are coming to the job and give me the price for the work before doing the job. We had used a few different plumbing companies before trying this one, but found they were over-priced and not likely to fix the problem. Robert and Tim, as well as the other technicians that have worked on problems at our commercial property have all been excellent and fair. I would not consider any other plumbing company again. Sandy C.

This company is way overrated and overpriced, as well. They charged me over $3000 to fix a water…read moreleak in my yard using a bobcat. So you can imagine the big lumps of soil and big holes in my yard. It's so bad, I can't hardly walk in my yard or even mow where they worked. I called to ask them to fix my yard but they ignored me. DO NOT USE THIS COMPANY. OVER PRICED AND THEY WILL LEAVE YOUR YARD A MESS!

A toilet seal was leaking. They came as scheduled and fixed it for a reasonable price of $165.00…read more I'll call again when I need a plumber.

Excellent!!! Greg answered quickly and was at my house within 2 hours repairing a leak. I recently…read morehad him replace all copper piping in the house and his crew did an excellent job. 5 STAR SERVICE

Great same day service (it was on a weekend). My hose bib in the front of the house cracked and it…read morewas in the middle of the coldest time of year. We had just had a 4" snow the day before. I have always covered my exterior hose bibs with styrofoam and have never had a problem. But today, upon returning home from church, the spigot was gushing water. I immediately cut the water and called my regular plumbers who I found out do not work on weekends. I googled 24/7 plumbers and Taylor Plumbing was at the top. Their ratings were good, so I called them and explained my problem. Within two hours, two service technicians arrived. One was named Randall. They quickly assessed the situation and within 5 minutes were hard at work to resolve my issue. They replaced the entire hose bib lickety-split. They were professional and pleasant fellas to work with. I'll definitely keep them on my speed dial if another issue arises. Thank you for your professional service!

Great service !!service same day I called! Fast friendly and reasonable prices can't say enough…read moregreat things about this company it's so nice to have a plumber I feel comfortable recommending to friends and family Great job Taylor plumbing !!!!!!!! Thank you !!!!!

We recently moved to Knoxville and after being let down by another plumber and strung along for two…read moreweeks, we found Sugar. Called them and they had Sam come out the next day. He fixed a leak in our washer valves (I can wash clothes again!!), installed our refrigerator water line, and adjusted our water pressure in a few hours. The final cost was so affordable I was shocked. I even asked if he was being serious...that's all?? I found an awesome plumber and definitely recommend them to anyone. Just like they promise, they answer your calls and show up. Then they fix your problem and charge your fairly. What more could you ask?

I cannot say enough how happy I am with the service level we received from Sugar Plumbing. We had…read morea blockage in both of our bathrooms on the upstairs level. Garrett was very easy to work with and got us on the schedule as quickly as possible. Tommy came out and got us back to full function. To find a company who does what they say they will is such a rare find today. They were also very reasonable and that is almost unheard of. I will be using Sugar Plumbing for all of our future plumbing needs.

Daniel and James were the best plumbers. They have a simple charge based on time and parts. Very…read moreknowledgeable and recommend only the best solution at the most reasonable cost. They handled my Navien tankless water heater problem as true professionals. Warranty and maintenance service on Navien tankless water heater and fixed poor installation of the unit to make the water heater perform significantly better. They are the best in the area!

James installed our new faucet in the kitchen and did a wonderful job! We have our plumber for all…read morefuture issues!

Don't recommend and wouldn't use again! They sent an incompetent backhoe driver that couldn't even…read moreback straight off the back of a truck! He backed sideways into the ditch and up a bank. The more he tried to get out of the mess, the more damage he did to my yard! When I realized he didn't know what he was doing, I told them to get off my property before the rest of my yard was destroyed! I then called another company who hand dug to the leak (no backhoe needed) and did the repair. The other company was here within 2 hours of being called. When I got the bill, it was HALF of what McRae had charged me last year for a similar repair! So now I know I was ripped off!

We had a problem with our toilet backing up into the shower; McRae sent two guys over, Woody and…read moreBenny, to fix the problem. They unsuccessfully tried to clear the clog, finally using a TV camera to locate the trouble. It became apparent from the camera feed there was a bigger problem than a clog, with the old pipe leading out into the front yard. It was a combination of an old iron pipe deteriorating and becoming separated from a section of pvc. So, they needed heavy equipment to fix it; Two days before Thanksgiving, I thought..........this isn't going to be good... ....but the guys came back after a day as agreed (and on time) , dug up the old pipe and replaced the whole thing with new pvc. They did have to dig up a section of yard, but did their best to limit the digging. They then replaced and leveled the dirt. When finished they made sure everything was flowing and flushing properly, testing both bathrooms. They cleaned up nicely after themselves and answered all the questions I had, and then replaced a shower head neck we needed replaced in the other bathroom, unrelated to the clog. Both guys were very agreeable, great attitudes, they took time to make sure the job was done properly and we were happy with it. Give these guys a raise, McRae plumbing!

These guys are great. Especially these days when it can be hard to find someone able to come out…read moreand do a good job relatively quickly. They were on time and they did their best to make sure the solution they promised is what they delivered. Even when there were some surprises, they still delivered. They had a few moments when they could have taken the opportunity to gouge me too, but they didn't. Honest company that does a quality job, and easy to communicate with. They did a tough job and finished well. Very happy with the result!

***SAVE YOUR MONEY, TIME AND ENERGY. DO NOT DO BUSINESS WITH CHOICE ONE PLUMBING. ***…read more My 79-year-old widowed grandmother hired Choice One Plumbing after winter storms in East Tennessee left her without a working toilet for over a week. She was quoted $12,000 for the repair and signed a contract she could not read. We later learned this price was nearly double what other licensed plumbers in the area estimated for the same work. When I contacted the owner, Robert Rutherford, to ask about the large price discrepancy, he stated that the employee who provided the quote was "from California" and had used California pricing. Robert ultimately agreed to void the original contract and issue a new one, but only after the cost was challenged. The project itself took weeks to complete, with multiple missed return appointments and repeated promises that were not kept. After the job was finally finished, construction debris--including lumber and a ladder--was left throughout the yard. My elderly grandmother attempted to clean it up herself until I contacted the company again. Although I was told someone would come the next morning, no one arrived until I called back later that afternoon. Robert Rutherford portrays himself as a man of his word who puts his customers first, but his conduct--and the conduct of his employees--demonstrates the complete opposite. Overall, the experience was stressful, drawn out, and required constant follow-up to get basic commitments fulfilled. I would strongly encourage others to avoid this business entirely and find someone more reliable.

Highway robbery! We had a simple outdoor hose bib that wouldn't close. We expected either a…read morerepair, or worst case, a replacement. When the guys got here, we were quoted $475 to replace it. When asked about a repair, the guy said, "...if we have the parts on the truck, it'll be $350...". Obviously, I didn't pay that as I felt it was extremely high. Sure enough, after they left with my $79 'show up and estimate' fee for 5 minutes of looking at my crawlspace and telling me, I called another plumber nearby. That plumber estimated $225. After calling the original plumbers office again and explaining the situation I just experienced, along with the estimate I got from the other place, the lady on the phone even told me it seemed high. Either this place has a technician problem of inflating their book price or they have a pricing problem overall. Unbelievable! Anyway, completely would not suggest this plumber to anyone. UPDATE: Owner Ricky called me, explaining their pricing structure and refunded my 'show up and estimate' fee. He was very polite and open about their structure.

These guys are the best of the best. Knowledgeable. Fast. Reliable. Great value. I would highly…read morerecommend them to take care of any plumbing problem you have.