We are a military family who lived overseas and needed to find a new honest Management company. A difficult feat when you live 10,000 miles away and only have Skype and the computer to find the perfect company. During the time our property was used as a rental, Ken - our agent - told us when things needed repaired, and worked with us between renters. He really was a great liaison between us and those who rented. Our house was never vacant for long, a week or two at the most. When we decided we might be able to sell our property and put it on the market, our house didn't move as quickly as we would have liked, but we understood the area it was located had lots of available properties. then all of a sudden there was an offer. After the contract, things happened...a leaky frig water line ruined the floor, etc. Ken was ever so valuable at getting the needed repairs done in a very timely manner during a major holiday. He has represented us well during the selling process. As military moves are, we ended up moving back to Tucson within three weeks of our house being placed in a contract. So, now we had to find another house, which Ken did in very short order. He found us a great new house at a fantastic price and is working with and representing us through the whole buying process. Renting a house is a difficult job, but having a management company that works with you to provide good care is another ball game altogether. If the owners don't want to do the right things for their property, it places the management company in a difficult position and in the middle between the renters and the owners. Thanks Ken and Rincon Ventures for taking care of our property and helping us find a new home. read more

WARNING: These guys are the slime on the bottom of the barrel. You will spend the LAST 6 MONTHS OF YOUR LEASE with them showing your place TWICE A WEEK. It doesn't matter how long your lease was to begin with. When we moved in they asked us to wait a week so they could clean and do some repairs. We agreed and came by their office a week later. Not only did they not remember that they were supposed to give us the keys that day, but THEY COULD NOT FIND THE KEYS. On top of that, they had not so much as swept the floors. Seriously slimy. STAY AWAY!! read more

I DO NOT recommend renting a house from Rincon Ventures. If you do, don't plan on getting any of your security deposit back. I'd hate to think what we'd have been charged had we actually damaged anything. We were charged $300 to touch-up the walls near door handles where our "body oils" got them "dirty." When I inquired about this charge, I was told, and I quote: "$300.00 is lower than most invoices we receive." In full disclosure, we were also charged $175 for cleaning (we are clean, young professionals and left it as clean as we would have expected any house to be at move-in) and $140 for carpet cleaning (carpets had been cleaned, but "were not re-fluffed properly"). If you're good tenants who pay on time, are friendly, and leave a house with no damage, human landlords tend to respect that and usually will take care of what Arizona considers "ordinary wear and tear" on move-out. Not Rincon Ventures. They are a business looking to make money any way they can. Period. read more

Don't do it. I didn't believe the reviews. But they are true. I have previous property management experience and I have never seen business conducted this way. Extremely rude staff. Bad business practices. Never ever again. They will charge you for every possible thing. Weeds, painting, carpet cleaning, a scratch on the wall. Don't be fooled .... find a different place. read more

I second Sydney A... By far the worst rental company ever. I've never felt so stupid for falling into their trap of signing a lease for a year. Place was dirty moving in, literally had feces in the toilet. I left it cleaner than when I moved in and ended up paying almost all my security deposit. I had to argue with them as to what was originally included in my rent... Thankfully I dug up the old ad. Took forever for any simple repairs. Couldn't even give me a simple password to my Internet... Took weeks. Realtor lied to me before signing the lease, assuring the place would be cleaned, repainted, etc. Pure lies. I had to move in days after my move in date, even though i planned everything months in advanced with them. I have a super tight schedule and despite the fact - I moved out as soon as I could. This is my first ever comment on yelp. Thought this was well worth my time to dissuade others from signing a lease with Rinconventures. read more

Haha! I thought I was the only one. Rincon was actually good for fixing repairs while I was in the house but thats where the good stopped. My deposit was $1650. I only got back $350. I was charged $1300 for cleaning and paint. Keep in mind me and my wife are neat/clean freaks. During the walk through I signed the inspection for only normal wear and tear and minor carpet cleaning. The majority of the $1300 was in paint not repairs, PAINT! I called to inquire about the charges and was told they did me a favor. The three upstairs bedrooms were multi-color when I moved in. There were minor scuffs on the walls that only needed touch up paint. Rincon Ventures choose to repaint all the rooms white instead of matching the paint to fix the scuffs. I was charged the full price to repaint all three rooms instead of minor touch ups. $1300!!!! They kept telling me they had to hire professional painters. It sounds to me like rincon ventures is getting ripped off by their paint contractor and passing the bill on to the tennants. They told me they had to get the house move in ready. REALLY!! MOVE IN READY!! like the way the house was so called move in ready when I moved in. I had to pay almost $800 dollars because of a massive roach problem I did not know about prior to moving in. I was already under contract and Rincon Ventures said they dont address pests. Even though the 5000 roaches were already there hiding prior to me moving in. I DO NOT RECOMMEND RINCON VENTURES! If I could rate negative stars on yelp I would. read more

This is a terrible organization! We rented from them for a year. In the last 6 months of our stay, my roommate and I were not there for about 4 months. We got broken into 2 times and were never called. I shouldn't say broken into because there was no forced entry. Someone with a key got in both times. All electronics and kitchen appliances were taken. The air wasn't working for the entire 4 months and it wasn't until we were physically leaving that someone came and fixed it. Try moving in Tucson in July!! There was mold in the ceilings (that they know about). The bathtub was painted orange which actually looked like someone had thrown up in it because it was peeling.We used the same cleaning company that they use only to be charged again for cleaning upon leaving. Not only did they take our entire deposit, they tried to charge us $500.00 more. Do not rent from them...run! read more

One word comes to mind Crooks. Over charged us for touch up paint in a house we lived in for about a year, with barely anything hung up and only using command strips.No holes to repair, (600 dollars) Harassed us over 2 months before our lease ended asking us to make a decision on a lease renewal and when we decided not to, placed a for rent sign in our front yard that same week without notice, leaving me vulnerable to strangers walking up my front step, knocking on my door, looking in my windows. We moved out a month early just to avoid that non sense. I moved from CA, and I have never dealt with such inconsiderate and borderline rude property management like Rincon. Also a friend of ours rented the same house charged 240 dollars for touch up paint that never happened, since the only paint job done was the one my friend did before he moved out. These people are not to be trusted. Rent at your own risk. read more

Horrible company. Been renting from them for less than 2 months. I myself am in the military and thought that this was an honorable company, but in reality the company has no integrity. The Townhouse I am renting was never professionally cleaned. Thick piles of grime, dirt and dust everywhere. Animal feces/urine on top of the cabinets in the kitchen. (Left by previous owners) Blinds were never put in in the living room as promised. (You can literally see inside from outside) and the list continues. When I asked to speak to the owner directly rincon ventures refused, I doubt he knows how his investment is being managed. Thank God I have people with access to that kind of information and was able to look up and contact the owner. Hopefully he gets rid of rincon ventures. I took pictures and emailed the feces/urine reeking cabinets as proof (dated and everything) even emailed the owner of the company (also dated). Ive been in contact with the renters advocates, and military attorneys who are in the process of bringing it up to rincon ventures. DO NOT DO BUSINESS WITH THIS COMPANY! !!!!!!! read more

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If I could give a negative 5 star rating I would. They only look out for the owners, never the tenants. They refused to to make repairs that they were legally obligated to make. They over charged for paint when we vacated. The paint was not in good condition when we moved in. The owner should have paid more, but Rincon kept saying the owner didn't have a lot of money for those things and stuck us with the majority of costs. We were told that the owner would list it for sale at the end of our lease, then listed it five weeks prior to end of lease. Demanded that we allow them to host an open house a month before end of lease. They kept hounding us about putting up an MLS box so that buyers' agents could show the place. Then asked us if we were going to vacate early so they could finally put up that box. We agreed, and vacated 7 days early, and they refused to prorate our last month. When confronted, the agent acted overly defensive, and suggested that she did us a favor by allowing us to vacate early, and reminded us that the owner had to eat X amount of dollars for interior paint. Based on our experiences renting through Rincon, nothing will be done to correct this issue, and the costs of taking legal action against them are greater than any benefit we could hope for. Our advice... Avoid Rincon Ventures, and find another agency that has their business in order. read more

I rented a home in Vail from Rincon Ventures. I was very nervous about renting because I have always owned my own home. I was in a position where I only needed to rent for a short time before I could move in to a new construction house. The home I rented was beautiful with tons of upgrades you don't normally find in a rental house, including a fully landscaped back yard. It was in immaculate condition when the keys were turned over to me. I only had one maintenance issue while living in the home, and was able to schedule a repair within 25 hours of notifying them. I left the home in very good condition when I moved out (had the carpets professionally cleaned, and hired a landscaper and cleaning company to get it ready for inspection) and I received my entire security deposit back without being charged for anything ridiculous like some of my friends have been with other companies. I have no complaints whatsoever. read more

***EDIT*** I am not related to or friends or associates with anybody in the company (because I saw a lot of reviews claiming people who wrote good reviews were somehow in cahoots with the company). I'm not even a native of the state and moved here for a job. I've rented from Rincon Ventures for over a year now, and will continue to until winds take us elsewhere. I was very cautious about them because of these reviews, but I have had zero problems with them. I was concerned about having people over at my house 2 or 3 times a week 6 months prior to renewing my lease, in the event we were going to move, but they asked about my renewal only 2 months prior to my lease renewal. Just this week, my AC went out, and again, I was very concerned about getting it fixed since it's so hot right now. But I called the Rincon Ventures office, spoke to a very professional lady who sent up my maintenance request (I was having issues with doing it on the internet). Within 20 minutes of speaking with the Rincon Ventures rep, I got a call form the HVAC technician, and before nightall, my AC was fixed. I am very sorry to hear of other people's unfortunate experiences, but generally, the only reviews that actually get put out there are the bad ones. I will update my review when time comes to leave, but I'm hoping my experience continues being pleasant with this company. read more

This company recently bought a house on my block and is making it into a minidorm - but beware renters, these people are unethical slum lords. As they skirt laws by not getting proper permits, their contractor has also willfully left lead paint all over the property despite promising to clean it up. If you are female and plan on having children one day, you will thank me because lead dust inevitably gets ingested and settles in your bones. Breast feeding delivers this lead right to your baby and causes decreased IQ. That's why there are warning signs all over every can of paint out there to guide remodelers! You do NOT want to give these people your money! read more

Second Update: 3-star ---------------------------- I have the amounts now for the work they did and I believe the figures seem fair for what they did so I'm giving them some stars back. First Update: 1-star ------------------------ Rincon Ventures does some things well, but they are not good communicators. They really dropped the ball with our move out. We got a terse email letting us know we had to be moved out in one month's time, which is fine; that's part of the deal with renting someone else's house. What makes me upset is that despite my efforts to reach out to them, they did not communicate their expectations regarding the state of the house upon move out time. One specific case was that I wasn't sure what they wanted me to do with the holes in the walls I made from hanging picture frames. Having read the other reviews on here, I was expecting a struggle to get back security deposit money. Today we had the move out inspection, and as I feared we have been told we are going to be footing the bill for someone to come in and do the spot painting. I'm crossing my fingers that the amount billed is fair. I hate the whole security deposit deal, as a renter I feel like I have no leverage in the conversation; the money is already in their hands. I get it that a bad tenant could potentially cause a lot of damage and then the owner is stuck footing the bill. But in those cases, the security deposit amount may be not nearly enough to cover it anyway. Instead, it becomes this extra money property managers seemingly can't help but tap to cover the cost of freshening up a home that they should probably just be covering in the first place. Really, what I am upset about is the lack of communication. I don't mind doing things myself, or shopping around for a professional myself, but I wasn't told what the expectations were until it was too late to handle on my own. That is bad form RV Initial Review: 5-star -------------------------- While our experience with rincon ventures has not been perfect, the positive outweighs the negative. We are new tenants that have just picked up our keys. When we got to the home, we found that we were given the wrong keys. One of the agents, Ken, drove all the way from the office to bring us the right keys (30 min), even though it was already about 5 pm on a Friday and he lived on the other side of town. The other reviewers have talked a lot about getting the security deposit back, and I can't speak to that yet but so far the relationship had been positive. Update: We are a year into our lease now and our relationship with Rincon Ventures has been very smooth. We pay for rent online, which is convenient. Maintenance requests are responded to promptly. The lease extension was painless. read more

Rincon Ventures is one of the worst property management groups I have ever had the displeasure of working with. The A/C broke in the house I was renting in Tucson and while they came out and stated that "yep it's broken." There was nothing done about it for 10 DAYS! I have six children, three of them are toddlers, and in Tucson, Arizona in the middle of summer, it is a hazard to live in a house with no A/C. Toddlers can easily have a heat stroke and die. However, Rincon Ventures did nothing to compensate me in anyway. In fact they kept telling me they would get the part in 2-3 days, and so I kept calling back to inquire if my A/C would get fixed and they just kept putting me off. There was a blatant disregard for the trouble as a single mother of six small children that I was in. Then, at the end of my lease, when I moved out, they tried to charge me for things that were already broken when I moved in, as well as problems that I reported right away that needed fixing. Their repair employees did not fix it in a timely manner and as a result it damaged other things. As well as claiming that their were things broken that I clearly stated were broken when I moved in, but they claimed I never sent in my check list when I moved in. This is what they tried to charge me for after my deposite was depleted for other charges that were grossly over calculated. They basically stole my whole deposite of 1250, and tired to charge me more on top of it. If I could, I would give them negative stars. I have never been treated so terribly in my life. They don't care at all about you as human being or about your rights. A law suit should be filed against them for misconduct, theft, and cruelty to the tenants. DON'T EVER, EVER RENT FROM THESE PEOPLE! read more

These people are con artists and they do not know how to properly manage properties. They do not have THAT big of a staff but, yet, do not communicate with one another at all, to the detriment of the property owner and the tenant. We moved into our property and documented page upon page of pre-existing damage. The prior tenants had been evicted so, there were a lot of issues there. At move out, the Rincon agent was over an hour late to our move-out inspection without calling. She did not know anything about the property (she didn't even know the specs on the property - info which is readily available to her). But, even though she knew nothing she told me point blank that we would not be charged for any damage that was noted on the move-in inspection sheet. Rincon then proceeded to charge us for EVERY piece of damage caused by the prior tenants. Also, we had the home professionally cleaned and they charged us 300.00 because we did not clean BEHIND THE REFRIGERATOR (which is not something that appears on the move in or move out checklists) and there was a spot on one wall. Normal wear and tear to an honest company - grounds for exorbitant deductions from a security deposit for these charlatans. Additionally, just to show you how unprofessional these people are, we COULD NOT renew our lease because the owners were divorcing and had to sell the property. After we'd already given our 30 day notice of intent to vacate, one of their associates emailed us to "confirm" our intent to renew our lease. Not only did he not know that this property was ineligible for a lease renewal, he claimed there was no record of an intent to vacate. When I forwarded him the email previously sent to his co-worker, he clearly changed his tune. What if we had readily accepted and "confirmed" our intent to renew?? The owners would have ended up with a contract they could not honor and a huge problem on their hands. OWNERS AND TENANTS - BEWARE. read more

OWNER BEWARE. Hiring Rincon was the WORST experience I have ever had as a homeowner. I, too, wish I would have read the reviews before executing an agreement with this horrible company. I moved out of state and was unable to keep an eye on the property for myself. "Property management" is neither their specialty or a service that they offer. The staff are wholly incompetent and lie or completely ignore you to protect themselves. I had to rely on my previous neighbor to keep me updated on my property: I received calls from her that there was aluminum foil in my windows and that my property had been abandoned; I did not get a call from Rincon. To add to the horrible experience, nothing was done to attempt to recoup any of our loss. New renters in our home contacted me directly by finding us through social media in order to avoid going through anyone at the office, based on their lack of professionalism and the differing stories they were telling both of us. I could literally not say a single good thing about Rincon other than I sold my property and never have to speak to anyone there again. read more

I am a property owner looking for management of a home my family has in Tucson. My experience with Rincon Ventures was not very positive. I want to be very clear I never actually hired them, I got a bad taste in my mouth when discussing things with them and after they were unwilling to negotiate their contact I stopped communicating with them. One of my friends does use them and had told me they were ok but that he has fought with them over multiple things, is very hands on with his property and lives in the Tucson area (I do not). Their contact is extremely one sided and basically says that they aren't responsible for anything, no matter what. I asked to have this changed to add negligence and was told no. They also own their own repair business and then charge you as the owner to use it. So if something breaks in my house and I have them fix it I have to pay for the cost of repairs, plus a 12% charge for using their company and that is all in addition to the regular maintenance fees I pay every month. When I called the agent out on this double dipping she said I was welcome to handle it myself and find my own vendors for repair, which then brought up the question, what the hell do they get paid for? Basically once they find you a renter it sounds like they will nickle and dime you to get every penny they can every month. They charge you a fee for everything they do, plus take their cut out of the rent. And for a cherry on top of it all if you decide to fire them they have in their contact that you must continue to pay them for as long as the current tenant lives there, so even if I renew the lease on my own or with another management company, they think they can still stay on the teat. My lawyer told me to walk away when he read the contact. After seeing these other reviews I am so glad I did. read more

So we found a house we liked and put in an application. I waited over week to get an answer. I have rented from other rental agencies in my adult years and have never waited a week to get an answer; a couple of days at the most but never over a week. Worse is that the only communication I had with the assigned agent to this home was if I messaged them and when they would respond it was very short and unprofessional in nature. I kind of felt like I was talking to some 17-year-old kid who made it seem like they didn't have time to talk to me. They wanted proof of all of my income for the last several months but never once requested my husbands even though I offered it twice! Long story short I ended up getting approved via text (which is super professional by the way) with some really bizarre contingencies that were beyond not worth it for a rental with hideous carpet and a lot of repairs needing to be done just based on our walk through. I am still puzzled at their contingencies when they didn't even bother to verify my husband's income or really have any communication with us at all during their week long application process. I had this really strong gut feeling over the last week that something was off so we decided to turn down the house and pursue another rental NOT through Rincon. The icing on the cake is that I was talking to a friend who about two years ago said they had a really awful experience with their property management and it turns out it's the same one! I decided to hop on here to see what other kind of reviews I could find and while I found a small handful of good reviews the majority are terrible and just as I expected. Looks like I dodged a bullet with this place! They seem to need some training in professionalism, real estate, & customer service! I am mostly bummed that I wasted $60 on the application fees! Thanks but no thanks! read more

I wish their was a way to do this without giving a star at all.. I can say with all that i have DO NOT RENT from this company EVER... I needed a place asap the house was in shambles when we went to see it. well first tenant's were living their they had no notice we were coming to see the house the crazy thing was the tenant's were the grandchildren to the owner of the home one room had half a door another door had a giant hole in it they had dog's in cages the whole house smelled like cigarettes & Dog we were reassured that everything would be ready in a month new doors inside and out because the AZ/washroom had a door hanging by one hing the cabinet shelves were so weak that plates were to heavy to be in them. so we trusted them yes the two bedroom doors were fixed but none of the others were the kitchen was exactly the same. The bathroom window was glued shut so we couldn't use it because they didn't want to fix it and refused to put a vent in the bathroom so guess what we had that's right mold i reported it to them the day we moved in that window need to be fix or a vent put in because my son has asthma and they sent some one to "look" at the window didn't fix or do anything but the said they addressed the issue by sending someone to "look" at it and that's how it stood till a month ago because i was going to have an inspector come look at the house FYI Rincon Ventures can go into you account were you send messages to maintenance to fix things and they can delete and add other messages you didn't send a maintenance man should up and said i sent him a message to fix the window that day but their was no way i was at work with no internet access but i know i had called in the morning to tell them i was going to have a city inspector come look at the house so i went in my account and sure enough my old messages were gone about the window and a new one was made that day. I so should've had them come anyway. every time i would ask for them to fix something they just send someone to "look" and not fix unless it was something they felt we should have to pay for out of our pocket but if it was something they were entitled to fix it didn't get done the house was so over priced we started at 850 and two weeks before or lease was up they said we could renew because we hadn't found another place so we said that was fine maybe they'll start fixing stuff they did put new cabinets in the kitchen but it was still the same to weak to hold plates so i had all my plates & glass cups on a shelf i brought and because the cabinets were new they said the "remodeled the kitchen and raised our rent to 925 a month now keep in mind when we did our walk through i put all the infractions that needed to be fixed like the house had no new paint because all the black marks from old things on the walls and old streamers and tape from parties were still their but no one ever came to paint and now we moved out and guess what they're keeping our deposit and trying to charge more for paint, windows and all the stuff we were asking them to fix through out the two years we lived their and they refused to fix. I wish i had read all the reviews before ever getting involved with this company but i hope this will help save someone else from getting screwed over by them. FYI they are very rude on the phone when ever you call them as well it's as if they are like "WHY or WHAT DO YOU WANT US TO DO ABOUT IT" when you have an issue that needs fixing. read more

Please read the reviews. Worst possible management company. I am the homeowner of an upscale property that we foolishly paid for them to manage. I was charged $100 every time I turned around. $100 to put in a light bulb, $150 to clean again after a $600 clean/touch paint to get the house ready to rent. When tenant moved out, he had put shelves on the walls, holes in the outside stucco, dish TV installed on the roof with holes cut into the wall for install and the dish was left on the roof. The house was built and wired for cable which the tenant had dismantled costing us extra money to get the house cable ready again. The carpet was patched in the middle of the floor with large irregular squares (12x12") which was 5 shades darker than the rest of the carpet thereby ruining all of carpet. The drip system had been turned off and the trees and plants left to die. Rincon had evidently used "their" maintenance company to fix an air conditioner problem without calling the home warranty that I was paying for and they put in the wrong type of fluid that destroyed the compressor one week after the tenant moved out. Terrible management. I just bet that Rincon did not give the tenant back his cleaning deposit and we didn't get any damage money either. Do NOT use this company. In my opinion, they are unethical and they do not enforce the contract that the tenant signs. read more

Don't buy a house from these guys, they do a complete hack job on any property they touch! I bought a house in April from them and in the 5 months since I have moved in I have had plumbing issues (that were supposed to be fixed) my back door is covered in black mold and won't shut, letting in all sorts of creepy crawlers, the skirting around my house doesn't include behind the steps leading up to the house, my air conditioner motor had to be replaced immediately, cabinets are falling off the hinges and every week it seems that yet another part of the property is faulty. I wish I had looked for complaints before I made the purchase because this house is a complete and total lemon. As a first time homebuyer and a K12 teacher I am totally screwed, can't afford the major renovations that need to happen and can't afford an attorney to take legal action against Rincon. What's even worse is the seller is a complete A-hole who stiffs the small business owners who did the work for him. These guys are total hackers and shouldn't be in business. read more

we rented from Rincon ventures for 3 years and all was good, but when it came to getting our deposit back we didn't. actually we got a bill for 2,850.00 and the most expensive part of it was they needed to paint 80% of the home. no we didn't even use 2 of the 3 rooms. these people rip you off big time. when we did the move out walk thru the person from venture told us it was in good shape just the normal wear and tear. but when we got the bill it was a different story!! DO NOT RENT FROM RINCON VENTURES! They also charged me 30 to replace a filter that we changed when we moved out. now we have to make 165.00 monthly payments to them till we pay off the 2000.00. read more

My boyfriend and I have been renting from Rincon Ventures for almost three years now. We had no problems with them the first two years. When we requested to renew our third lease, they emailed us a lease with the wrong names. I requested that they fixed the names on the lease. They never did fix the lease, so I eventually had to fix the lease myself. Five months into our currently lease, my boyfriend received a phone call from them saying our lease ended in 30 days and they wanted to know if we wanted to extend our lease. My boyfriend told them we signed a 1 year lease and still had 7 months before our lease ended. A few days later, my boyfriend received another phone call from them asking for a copy of our lease. Apparently, it is our job to do their job for them. I sent them a copy of the lease. They updated the lease in their system and "forgot to enter the charges". Even though I wasn't being charged rent for two months, I still paid my rent because I knew they would eventually notice the error. My account had a credit for two months of rent in their system. Once they noticed the error, I started receiving nasty phone calls from them saying I didn't pay my rent for two months. I told them I did pay my rent and I had proof from their own system. They told me they "were going to disable my online payment access from that point on". Then they started calling to harass me a couple times a week while I was at work. They demanded a walk-through and random repairs (even though my property manager even said the property was in excellent condition). They started calling me on the first of each month asking if I'm planning on paying my rent. Eventually, I had to demand that they only contact me via email. I still receive nasty emails from them every month. I CANNOT WAIT until my lease is up!!! I even offered to move out by the end of the month, but they continue to torture me instead. Rincon Ventures is the worse property management company ever! read more