My nieces have started to come here and the overall experience has been great! they've learned so…read moremuch while in the hands of kay! the energy overall here as well has enhanced their abilities to engage !

I cannot believe how much my son has learned in just four weeks with Ms. Ashley! We have been…read moreeverywhere to try to get our little five year old comfortable in the water. He has been afraid and unsure, but after just one lesson with Ashley, he put his head underwater! I still can't believe it! By the end of week 4 he was learning backstroke and freestyle. He was even doing seated diving! They put swimming safety first so this is what they teach first! I was a lifeguard and taught swimming lessons, but the caliber of instructors here is superior to any I have seen. Kay has a great program and I know we will put both kiddos in next year. Oh--and everything is SUPER clean! We will recommend to everyone, Kay! Thanks!

***West Gate Mini Dog Park***…read more This review is strictly about the mini park, not aquatic center. This gravel/rock mini dog park is located on the back side of West Mesa Aquatic Ample parking Had the dog park to ourselves Clean, 2 trash cans in the mini park, 1 dog disposal bag area Lots of weeds but no goatheads

Took my kids here to play today and they had a great time. It seemed very clean. We went to the…read moreindoor play area.

Word of advice: don't sign up for a membership here.......run the other way!…read more My family and I recently moved out of state. At the end of June, I called several times to cancel my membership, but each time I was told to call back because the manager wasn't available. In July, I finally had to go in person because every time I called, the manager was either unavailable or in a meeting. I even left my contact information for a callback and never received one. When I spoke with Jenna, she told me I would be charged for August, but if I provided proof that I had moved along with my new address, the August charge would be waived. I submitted the requested documentation that same day in July, including proof of my new address. Unfortunately, Genesis rejected my documentation, and I'm still being charged for August. I never missed a payment and my account was fully paid through July. This has been an extremely frustrating experience. The lack of communication, inconsistent information, and failure to honor what I was told has been very disappointing. I expected a much smoother cancellation process, especially after providing everything that was requested.

If there was ANY other choice for an outside pool on the west side I would cancel my membership. So…read moremany areas for improvement - Cleanliness, staff attention to members behaving badly (pedicures at the pool, boys in the women's locker room), condition and safety of the pool area, high price, management that doesn't seem to care.... One positive is that the classes and teachers are good. Maybe after this transition to new owners is over things will improve....

I want to share our experience with Fish Factory after having my children enrolled there for the…read morepast four years. Swimming is an incredibly important skill, and for a long time, Fish Factory was an adequate place for my kids to learn. Unfortunately, our experience with the business side of Fish Factory has shown us that their loyalty, flexibility, and compassion only seem to extend as far as your ability to keep up with their unusually high prices. After a difficult year financially, we fell behind on payments. This was not ideal, and I fully understand that businesses need to be paid. However, our balance had always been paid eventually, and for the first three years, we had no payment issues at all. None of that history mattered. Four years of being customers did not matter. The fact that this involved children being removed from a skill-based class they had committed to did not matter. Rather than having a real conversation with us or showing any meaningful willingness to work with a family going through a hard season, Fish Factory dropped both of my children from their classes. They gave the appearance of working with us, but in reality, it felt like they were simply waiting until they reached the date that allowed them to remove my kids without needing to discuss the situation further. That is the part that is most disappointing. This was not a family asking for a free service. This was a long-term customer asking for basic communication and a little compassion during a temporary financial hardship. So, if you are considering supporting this business, I would keep that in mind. If everything is going perfectly and you can afford their high monthly costs without interruption, you may be fine. But if your family ever hits a hard month or two, even after years of loyalty, do not expect that to matter. There was no compassion from management. No meaningful conversation. No care for the children involved. Just a cold business decision. A few additional concerns from our time there: * Lessons were sometimes cut short when it suited them. * Classes we were told would be comped due to illness were never actually comped. * A significant amount of the sickness we dealt with seemed to originate from their facility. * Payment issues were handled unprofessionally, including being approached and embarrassed in front of others during toddler classes. * Instructor turnover was frequent enough that children could become attached to an instructor only for that person to be gone shortly after. Swimming is important. But so is how a business treats families, especially families who have supported them for years. Based on our experience, Fish Factory failed in that area completely.

Instructors are nice, I have my 6month old going here. If you miss a class they allow make up days,…read morewhich is great.

What a great facility! Everything is so clean which was one of the most important things to me…read morewhile looking for a swim school for our kids. The staff is so kind and knowledgeable. They eased our daughter into everything and gave her tons of reassurance since she was so scared at first! We are so glad we found SwimLabs and are confident in our kids' safety around the pool now! Definitely recommend!!

This is not a well run facility in my opinion. They just want to get you in the door to pay an…read moreegregious amount for group classes. Auto pay is required for disclosures even if you pay up front for your one week of classes. No one at the front desk is able to do anything. They cannot even refund you money when they need to. You have to wait days till someone calls you.... terrible management. Front desk tried calling multiple people when they couldn't do anything and had no answers and no one would answer the phone. The poor reviews on here are for a reason. Don't waste your money

My daughter has been swimming here for a while now. She has learned a lot and is now swimming! The…read morepool is a bit small but it still works out great and the employees seem organized in getting the kids in and out of the pool timely.

We have been going to the Fish Factory for 6 years - we have graduated 3 kids so far and it is…read moresimply THE BEST! Practically speaking: the year round classes, the warm pool the amazing curriculum and how they keep track of where each child is skill level wise and building off of that every week, is astonishing. I grew up on a swim team and the way the classes are laid out at the Fish Factory are different - and so much better because of it! Children first learn safety skills. And when they get to the swim strokes it's broken down in such a way that it is far more intuitive for kids. We travel a LOT and my kids are the best swimmers in the water compared to 95% of anyone else and are far younger as well. My littlest knows not to jump into the pool without permission and how to get to the side and pull herself out if she fell in. These classes don't look like the 2 week sessions teens teach. They are taught by adults who are paid an adult salary and the quality shows. Not to mention they all clearly love kids and the water! I can't say enough good things about the Fish Factory - I can say I will literally cry when my youngest graduated and we don't have a reason to come here anymore.

Staff always attentive and very friendly. Locker room is always clean and showers are great. The…read morepool is awesome. Looks perfect. Wonderful stairs to gain access to the pool. It gets crowded in spurts but usually not for long. Most people are super nice and are aware of others around them. Always a great experience.

I take water therapy classes in three days a week. The pool is always clean. The dresser rooms are…read morealways clean for the most part people behind the desk are very cooperative. They do need a better system of checking people in the only have one person in charge of people buying memberships and checking it they really need to improve on that. some of the equipment like the noodles are old and have seen better days. They need to replace those..

Dear Mayor Keller,…read more Please, for our city's sake, for the sake of our children, our underserved communities and our environment, expand the bicycle safety education center initiative throughout your tenure. We need one of these Centers in every neighborhood of Albuquerque. I just finished the brief but informative two course trainings and, just an hour ago, picked up my bike (and free, new helmet). Esperanza is absolutely exceptional. Here's how the process worked, as of this writing: 1. The first Monday of every month, at precisely 10am, Esperanza opens class registrations, and the phone lines are flooded. "If you get a busy signal, don't give up, just keep calling," advised the staff. That's what I did, and after about ten minutes, I got through. They signed me up for two evening classes which I attended a few weeks later. 2. Each class lasted about 90 minutes, students were a mixed bunch of ethnicities, ages and abilities, about 15 people total. The first course, about safety, was truly informative. I've been a cyclist for the better part of my life, I signal turns and ride in bike lanes, I still learned a ton about staying safe on the road. The second class, bike maintenance, also went beyond fixing a flat -- I learned that, for example, I'm lucky I've never smashed my face in the pavement, I've incorrectly fastened my tires to my bike for years. 3. A few days after classes, I was back at the shop, picking out my ride built from donated (and high-quality) parts. My bike: a 2007 GT Legato 3.0, built in Southern California, original retail: $700. A hybrid road/mountain ride, the bike is extremely light weight, rides like butter, and will absolutely rock when I take my kiddo on the Bosque trail. So. Friggin'. Fly. What did all this cost? Suggested donation: $40, but that's suggested and they never asked me for a dime (I'm donating the full $40, I can afford it). Esperanza also serves as a bike shop where empowered everyday people learn how to fix their own rides. To recap, Mr. Keller. The fact that this Center is inundated with calls for these classes every month, that they receive premium donated parts, and promote healthy, environmentally responsible transportation means one simple thing: tax dollars spent wisely. We need to shift the way this town thinks about transit, and it begins at places like Esperanza. This is a Duke City gem, let's keep these gears turning. Sincerely, Howie K.

Wow, I wish I had taken my bike here instead of that dud of a place I took my bike to simply…read morebecause it's closer to me. FREE BIKE REPAIR HERE. Yes, you read that correctly. You bring your bike here and they have staff that supply you with parts and instruct you on how to fix it. My friend got about $75 worth of parts, including a seat, chain, and bolts, for free. They have all necessary tools on hand, too. For those of you who work, they are open evenings only and on Sundays although hours are extended in the summer. I already like doing my own car maintenance. Now maybe I can learn how to repair my bike the next time it needs work.