You know it's never a good situation when suddenly your car refused to start. I was stressed out…read moreand in a total shit moment when a used car that I bought suddenly decided not to start up again after it was working until the time I parked at a parking lot of a shop in center city ABQ. I called the car fixing company that I trusted (thanks to C&S Automotive) and after asking me some questions about what I could do for my car to see if it would start (it would not!), they recommended I get my car towed to their shop so they could help take a look....an that's when I looked up on Yelp and called InterCity Towing company. The operator was very kind and understanding. They took the time to politely answer the call, get some information (car type, pickup and drop off places) and give some estimates on what it might cost (REALLY reasonable by the way)...and time it would take to dispatch the towing truck to the place I got stucked (less than 30 min away by the way!). Before 30 minutes passed, Rusty showed up all smiley and friendly. He was quick to determine how to get my car out of the parking lot...let me be a kid to even play with his truck to up and tow my car onto his truck a bit..and poof..we were on the way to my preferred carshop. He was friendly (I learned he has been driving/towing for the past 17 years!!...and talked about some towing drives that he had to make interstate to Florida, etc, too...dang what a life!!!) and genuine and I was very happy I picked InterCity Towing and thankful that I had Rusty who was totally a sweetheart guy to help make me feel like my car situation was well taken care of. At the drop off, he also helped talk to my car shop and pointed out some issues he saw with my car in case the car shop could see if there was a problem with it, too. Thank you!...I'm very thankful for Rusty's service and kindness! Thank you! I hope I never get to be in a towing situation again...but if in an unfortunate situation that I needed my car to be towed again in greater ABQ area, Inter City will be my one and only one choice again!

We have been using intercity here at Dispatch Wrecker Service for a few years now and it has been…read morenothing but pronominal service. The services they provide are top tier and we are very happy to have such good company for all of our towing needs.

If all you need is a tow and you don't mind paying a ridiculous amount, this company may be fine…read more But I would definitely discourage from using them if you need anything else. Customer service is below the most horrible. Our truck was broken into the day after we flew out of abq for thanksgiving week. We had used a park & stay hotel (also would not recommend doing that) and got a call that a window had been broken on our truck. We were out of the country and didn't have any option besides to have the truck towed and stored for the week. My husband made a few calls to try and find someone who would store the vehicle in an indoor space since we had a wide open broken window. J & M said they could do this so we went with them. My husband asked if picking the car up after hours on a Sunday evening would be would possible since that was when our flight arrived and we live 3 hours from the airport and had to be home for work Monday morning. He was told that we just needed to give dispatch a call earlier in the day to arrange the pickup so someone could meet us. So fast forward to Sunday when we are traveling home. My husband calls dispatch a few times and can't get anyone to answer. Finally gets someone on the phone (not who he originally spoke with) and they said no we couldn't pick it up that night. That was annoying, but we couldn't really do much about it and we understood it was maybe not in the norm, although they had said they would when we arranged the tow. So we rented a car at the airport and drove home that night. The next day we have to get our rental car back to the airport so my husband calls J&M to inform them we are heading in from 3 hours away to get our truck. We are told we need to be there by 4:30 or we can't get it. So we make arrangements at work and leave early to go get our truck. We get there to find it has been stored outside in a lot for the week. At this point, my husband is pretty frustrated. He asks to speak to the manager who refuses to even HEAR that someone told us it would be stored inside. Zero conversation or accepting that someone may have misinformed or even that there could have been a miscommunication. He straight said "you're lying" to my husband. Why would we have made that up?? In the end, it cost us $600 to have our car towed 5 miles, stored for 6 nights outside with no window, the additional cost of a rental car, and 6 extra hours of driving. If this company had just been honest and delivered what they promised on the phone, even just the indoor storage, we would have been fine with it all. But two "promises" not kept, a manager that is yelling at my husband that HE is lying about what he was told over the phone, and an astronomical price, I'd take my business anywhere but here.

poor service, bad repairs. 6 months to get our vehicle repaired. They "forgot" to notions that…read moreparts came in. Terrible communication. we kept having to call for updates. After repairs to the under carriage then dam muffler fell off.

BE VERY CAUTIOUS W/ THIS COMPANY AND IT'S OWNER, MARCOS RIBIERA!!! They will come to tow your…read morevehicle and tell you that they have a dealership, junkyard, and mechanics that will fix your vehicle for a fraction of the price. DON'T FALL FOR IT LIKE WE DID!!! We originally left an outstanding review for this company over 7 months ago as we were under the impression that they had done incredible work and made an ethical business transaction by the way it appeared on the outside.... UNTIL OUR CAR HAD BEEN SITTING FOR ALMOST A YEAR BECAUSE IT WAS NOT DRIVABLE!!! And we found out that they hadn't fixed the car properly at all, including not aligning the fender, leaving sensor cords cut unattached, didn't fix the radiator structure, didn't replace a battery or radiator, left car doors not aligned where they'd close right, didn't match the paint, and many more negligent work including using screws in areas where it needed welding!!! THANK GOD NONE OF US GOT KILLED DRIVING THAT CAR BACK FROM ABQ FOR THE 2 ALMOST IT TOOK TO GET HOME!!! We finally realized that this owner & his employees had ripped us off! We should've known when nobody rarely got back to us in the first 3 months they had our vehicle. We trusted this guy & actually felt like we had developed a friendship w/ him all the while he was making excuses as to why our vehicle still wasn't ready. He was also throwing his workers under the bus. Then upon pickup, the battery was dead, and a few miles down the road to Firestone, we found out that the radiator was completely cracked. N & Y Towing had to come right back to pick up the vehicle, and had it for another month! We asked for invoices, and got excuses. Luckily, I made notes of the CASH sale price and the few rinky dinky things they tried to list on a piece of paper that was done. It still couldn't be driven because they sent us home with no windshield wiper reservoir. Marcos tried to tell us that his dealership couldn't find anywhere to order it. That ended up taking until January of 2025 where I decided to look it up myself. Walmart had it! Parts Geek had it! It was easily accessible. We took a chance & drove it into Santa Fe to have the head mechanic at Toyota install it, only for him to tell us that he couldn't due to the internal & outer structure of the vehicle being a complete mess. He took several photos to show the horrible situation. The Toyota mechanic initially thought that the frame was bent. So, I contacted Marcos to ask why his mechanic didn't tell us it was bent... because in April of 2024, his worker, Kevin, told us that they assessed the vehicle as not having a bent frame. We finally got it to an extremely credible frame mechanic shop who sent us over 20 photos of the dangerous work this guy did, putting our lives at stake. And get this: THE FRAME WASN'T BENT!!! I contacted Marcos the entire months of January and into February to show him all the photos & the neglectful work his employee did. He responded maybe once or twice on text & once on a phone call in which he told me that he had nothing to do with this guy... and it was going to be impossible to get any money back. Yet, ALL transactions were done through Marcos!!! This company has extremely expensive tow trucks. And we thought they were the real deal, as both a tow company & dealership. We are kicking ourselves in the butts for not checking them out first. And I know it may look like we're idiots, but trust me... Marcos made everything sound legit. Even so much as selling us a 2013 Denali in November of 2024 as a loaner for our tenants... as we were still waiting for him to get the part needed for our own vehicle. Only for them to take it to the MVD to register it and Marcos OR his Wife not owning the title to it!!! We are extremely intelligent people and all about GREAT VIBES... and as clear as day as it looks... we STILL got ripped off!!! Very disappointing. We thought he was a good guy. If you have any issues like this, please contact AAA as they are contracted with them. Zero stars if I could...

Broke down after a doctor's appointment the other day. I was tired and cranky and just wanted to…read moreget home. I wanted my car towed back home because I had to make a couple of decisions. Called AAA and Sergio responded in about ten minutes. He was polite and friendly, professional and quick, he treated my vehicle with care, and he treated me with respect during the ride to my destination. Great experience.

My Subaru died half way between Albuquerque and Santa Fe. Pete's Auto care (also awesome people)…read morerecommended Macy's towing. George was there in less than an hour. We are already at the mechanic's shop before 11 am. George was efficient and personable and professional. And they make great beef jerky!!! I can't wait to try their hot Cheeto flavor! Thank you for the rescue. Also very reasonably priced.

My Tesla got a flat while in Albuquerque, called Tesla roadside assistance at 1pm mst, who then…read morecontracted Macy's towing, Macy's quoted the Tesla agent a truck was available right away and it would be 15 minutes for the tow to arrive, a service appointment was booked given the time frame the agent was quoted at the same time they booked the tow, I was listed as a will wait for tire service which was to be done the same business day, after waiting several hours, the less than stellar tow driver finally contacted me at 4:30pm stating he would be ready to pick up my car in 45 minutes he had just woke up from a nap and seen that he had to tow me but still needed to eat something first, when he arrived he seemed under the influence asking if I still wanted a tow and babbling on, at this point the service center was closed causing me to be stranded until the next afternoon for what was to be a same day service. Would not recommend Macy's towing to my worst enemy. The hour and a half worth of sentry mode footage I recorded of him sitting in the tesla lot after dropping my vehicle sure makes him and macy's tow company look some kind of way.

What a great experience! Reasonably priced and arrived right at appointment time. Friendly staff…read morethat took special care with my car. Thank you.

The best tow service in Albuquerque and maybe even the stat. Great customer service. They actually…read morecare about you're care like its there own. Would recommend this tow service everytime.

Talk about Above and Beyond! I have saved James' contact info and deleted any other info for towing…read moreservices! James was extremely professional and a kind person altogether. He Genuinely cared for our wellbeing and helped us like we were family, going beyond our expectations. Thank you, James, for all your help in a time we needed it!

Tow truck driver was in a rage when he struck and destroyed my front fence causing me over $500 of…read moredamage without repair. Owner is irresponsible and destructive with your property!!

Their service was awesome. I would highly recommend them. Their price was fair, and they were on…read moretime and highly professional.

Andres has a great tow unit and he's a great guy to help you when you're in a bind. Not only did he…read moreprovide a easy, quick, pleasant tow but when he dropped me he took a look at my engine and gave me his opinion about my problem. And he was close to right. Not he tows ... he's not there to be a mechanic but any time someone steps to help in the way he did by taking a couple extra minutes ... that's nice and worth consideration when you're needing help.

We waited for 3 hours for their arrival, and we kept being told they were 15 mins away. When I…read morecalled for 3rd time for an update they no longer answered their phones. This company isn't worth a 1 one star waiting.

The driver was extraordinarily and professional and was very interesting and very kindread more