I have been going to Dr. Donald Riley for regular dental care for over 10 years now. He and his…read morestaff have always been friendly and helpful. They have fun personalities, always give me a laugh, and put a smile on my face! He really knows what he's doing. He does a great job of explaining what he's going to do, why he's going to do it, and then gives details as he goes along during the procedure. Dr. Riley's dental practice is the best I've been to.

Dr. Alex was absolutely fantastic as were all of the other staff members. I went in with terrible…read moretooth pain and he presented me with my options and the pros and cons of each. I felt like I trusted his judgement from the get go (and typically am quite skeptical)). I'd not hesitate to to go back.

Excellent dentist - got me in for an emergency appointment right away. I'm switching to them for…read moreregular appointments

Went here to have my wisdom teeth extracted and the care was fantastic and I healed up nicely!…read moreFantastic work and lovely, professional staff. Hope I never need serious dental work again, but if I do this'll be my first stop.

Great professional orthodontics staff!!! This is a fantastic office! My husband had to come in with…read morea referral from his primary dentist to see if he needed to have his wisdom teeth removed. Darren Jirsa, was the specialist we saw and he was very friendly and explained things in a way that made it easy to weigh pros and cons. Did not recommend any more than what was needed, which was just to leave his teeth alone because the risk would outweigh the reward. Overall fantastic experience, we will be back if any more follow ups are needed in the future!

As a retired Army veteran with federal benefits, I have dealt with insurance systems for decades…read more Never--during active duty or in retirement--have I been placed in a position where I was responsible for nearly 80% of a medical bill due to a provider's failure to properly manage pre-authorization. Unfortunately, that is exactly what happened with this Oral Surgeon's office. Let me be clear: the quality of the surgical procedure itself was excellent. The clinical care deserves recognition. The issue is not the surgeon's skill, nor even the total price charged--despite the fact that their pricing is roughly 200% above insurance norms based on MetLife's nationwide averages. The issue is how their insurance claim representative handled our case, and the complete lack of accountability from the Office Manager, Justine. Prior to the procedure, we were told our responsibility would be the $1,500 down payment, with a possible additional 10% due to being out-of-network. My wife even called to confirm this information to ensure we understood our financial obligation. At no point were we informed that we could be responsible for 80% of the total bill. We fully understand that estimates are estimates--but there is a significant difference between minor variance and a massive financial discrepancy caused by administrative negligence. The core problem: proper prior authorization was never fully obtained from MetLife. It appears the office simply confirmed that we had insurance coverage rather than securing detailed authorization and benefit breakdowns. Had this been handled correctly, one of two things would have happened: We would have been clearly informed of the true out-of-pocket cost and could have planned accordingly or delayed treatment until the following year to leverage our HSA benefits; or MetLife may have authorized a greater portion based on their average nationwide reimbursement standards (they pay 60% of their determined allowable amount). Instead, we were blindsided after the procedure was completed. When I contacted the office for assistance, there was no ownership of the mistake. No meaningful advocacy on our behalf. No attempt to escalate with the carrier. The only solution offered was a payment plan--along with subtle implications that we should have ensured pre-authorization was completed before choosing their practice. That response is unacceptable. Patients rely on medical offices to handle insurance verification and authorization correctly. That is part of the administrative service they provide. What is most disappointing is the complete absence of empathy or accountability. The apology felt rehearsed and routine, not reflective of any genuine concern for the financial hardship created by their internal oversight. Again, the surgical care was good. Had we been properly informed upfront that we would owe the full balance--or even 30% more than what we had already paid--we would have made an informed decision without complaint. Paying for quality care is not the issue. Transparency, due diligence, and patient advocacy are. This experience reflects a serious breakdown in administrative responsibility. Patients deserve better financial transparency and far greater accountability from a medical office entrusted with both their health and their financial well-being.

Dr Radich and his staff have always treated us great and our experiences have been very positive!!…read moreHighly recommend!

I have been waiting month for return call. I went got exrsyd done mold done and then told the…read moreprice out of pocket would be 5000 . Plus what insurance pays. Now I couldn't afford it. So had to get money up . Got it called. But nobody would call me back. This is been going on for a few weeks with no calls. I asked the dentis to pull one tooth that was hurting. He told.mr no. Do it all at once. So now I have infected tooth. Can't afford to go get another dentis. Cause what that visit cost. Nobody will call back. They are rude and dont seem to care about patient. Just want money So now I have to live with infected tooth till I can get insurance to help pay again..​​​

I went there because I was in pain from a tooth that either needed fixed or pulled and I was told…read morethey would help me, they said they were going to do there full scan because it was included. So they did many, many x-rays on my mouth without the lead vest. Did all kinds of scans, did a gum check and probably a few more things just to have the dentist or doctor come in and be incredibly rude, then told me if he fixed just one tooth i would be right back in next week wanting another one fixed and the only option is to get some full mouth surgery. Its all an up-sale, they don't care about helping you. I went to River Hills the same day and got it pulled and everything is fine. The dentist there was fantastic and i highly recommend River Hills in Centerville. If this review can save one person from going through this sort of experience then I am happy. The office experience was fine.

I went in for a tooth extraction and was out of the office within 30 minutes wi feeling rushed…read more They care about their patients & are concerned about comfort.

I wanted to give a higher rating but always have to wait 20-30 minutes for my appointment. They…read morealso seem to want to overcharge and you have to "remind" them about insurance company write offs to get the credit. Lastly, the country music playing in the waiting area is so loud, I always bring ear plugs for my 20-30 minute appointment wait.