Poor communicator, Came to the property, Gave me an estimate, Never responded from that point on..read more

I had a great experience with Zach Attack Pool Service. Zach got back to me right away & had…read moreeverything done within 24 hours of reaching out. Luke, the tech who came out was amazing. Honestly he seemed way overqualified for the job. He explained every little detail about my Pentair SuperFlo VS 1.5 HP (2.2 THP) - EC-342002 pump & walked me through all the programming settings. Everything made sense because he took the time to explain it, which I really appreciated. He worked fast, did a clean install & even took my old pump with him. Overall easily a 10/10. Extremely knowledgeable, professional & super fast. I'd definitely recommend them to anyone.

I have a Pentair system which is two years old. It has an Intellcenter.and VSF3 pump. The system…read morestopped working and I was receiving email messages about it being down. I contacted Stephen and he immediately responded. He first provided me guidance of what I could do on my own to save me a diagnostic fee. I appreciated this feedback. Unfortunately, my system still needed someone to fix it. He made an appointment for the following day and was prompt in arrival time. He uses an app that provide you an estimated time of arrival as well as his location on a map. It allowed me to plan for his arrival (this is something FedEx uses). He is well spoken and clean cut. His knowledge is the best I've had. He's very well-versed with Pentair systems. Not only did he review what was wrong with the system but he checked all other parts of our pool (lights, heat, salt system, fill,, drain) He took his time and trained me on what to look for. I wish that he repaired more than pools because I would hire him for everything. You will be very pleased if you hire him for a repair.

Exceptional service, Steve and his team are amazing! I highly recommend them…read more We recently purchased a home with a pool. We've never owned a pool before and Steve helped us at every stage in servicing, regular maintenance and upgrading parts of the system.

After trial and error, Sam with patience was able to deduce my spa leak. Appreciate the time and…read moreeffort, Sam!

I was able to request service via Yelp for pool filter issues, and this company was very fast to…read morereply. I peppered them with a ton of troubleshooting questions, and they provided detailed answers. They never seemed annoyed, and came across as very knowledgeable and trustworthy! $150 to come out as of June 2025 and that amount goes toward any additional services thereafter. Highly recommend!

We bought our Jacuzzi 12 years ago, from MV Spas. Chad and…read moreStevie have provided all of our service. They are excellent! They are great at responding, troubleshooting, service and always on time! Highly recommended Chad and Stevie.

We had them do warranty work on the heater. It took two months to get that done and they made a…read moreleak in the hot tub and refused to fix it. I would not recommend this company to anybody now they no longer answer their phone.

Matt does great work. His prices are fair. They do quality work he is local to me in point pleasant…read moreRobert sammarco

**CUSTOMER BEWARE**…read more I bought a house back in 2021 and Matt's service came with the pool. As far as I knew, everything seemed like it was being maintained properly, and I kept him until Jan 1st 2024. At that point, as a New Year's resolution, I decided that based on the economics (he had called me and told me most of his customers were bumped up to $150 a month back in Oct or Nov), I should just take over handling my pool since I work from home and keep a vacuum plugged in about 99% of the time. He was always very friendly about payment, and extremely affable in general. Never an issue with him *at all*. This is all pretty much still the good part. Long story short, I went and tested my pool. Mind you, he hadn't been there for about a week already and they had always put 2-3 3" tablets in a floater, every single week, all year long. Chlorine demand is a lot less in the winter, but actually testing the water would have told him he didn't need to keep adding so much. When I tested my pool, I found my CYA at 167. Chlorine was 3.4 times max (5.0ppm is max, it was 16.7) Max CYA should ever be is 100, and at that point you should drain either fully or partially and refill with fresh water. When the CYA is that high, chlorine doesn't work as well, to the point that from 30 to 40 ppm CYA, chlorine is 7.8% less effective at killing algae or bacteria. CYA is what comes as "pool conditioner" and it never evaporates or leaves the pool once added. For as high as it was, my only recourse was a full drain, pressure wash, and refill / re-balance. What's worse is that it's included with all of the "stabilized" chlorine products like the 3" tabs I'd watched him put in my pool for over 2 years. On top of it, he charged me for "conditioning" my pool as part of the monthly service, which only made it worse. And it was complete fraud because it only needs that when you do a fresh fill. CYA *NEVER LEAVES YOUR POOL EVEN WHEN THE WATER EVAPORATES*. Matt wasn't the guy who normally worked on my pool. The guy who did never used a test vial to test the pool, he'd just drop a few drops directly into the pool and "look" at it to see. He also never, ever, tested for CYA, but instead just charged me and added it. Also, you can never use tablets in a pool and not have to do that. So any pool guy who uses tablets rather than powder or liquid chlorine is literally screwing up your pool. Then there's the every 3 months charges for filter service. This should mean cracking the filter case open, cleaning it all out, putting back in the specific amount of DE specified by the manufacturer. In my case, I had been charged for it in October, but based on the condition it was likely not done for at least a couple of years, and they would charge me every time he spent 1.5 minutes doing a simple backflush. Then he'd add back DE roughly guessing with no measurements, how much he should add in. Too much DE and it bypasses the filter, making the water cloudy, and this is also why when I drained out the pool the final 1/4" inch was grey DE sludge. The process to properly clean out the filter, and replace the filter o-ring which their's no way he would have gotten the lid back on without replacing it, shows clearly I was charged and the service wasn't performed. **BUYER BEWARE** Also, after the fact, about 2 weeks after I had told him we're gonna try handling it, I ended up texting him with all the crazy stuff I found. Amazingly, the guy who always answered phone calls had not even a single answer. I won't say I completely hate the pool stores. Spare parts and basic chemicals if they price match is pretty good. Free water testing, that's pretty comprehensive and matches my own reagent test results is great. Highly recommend everyone who uses this dude go read up at https://troublefreepool.com/ and stop getting hosed by stores and contractors. I'm not sure Matt's unique in the local industry, but the fact is I can do everything they would do and more with about 5 minutes every couple of days, and maybe 10 minutes on Saturday. Every 3-6 months I might put 30 minutes effort into thoroughly cleaning my filter grids and total cost of chemicals might put me in the $6-800 a year range. With Matt I was running around $2k a year with the upcharges every few months and they did virtually none of the work I was happily paying for, thinking it was well being well maintained. He also indicated he'd been doing my pool for nearly 20 years. What a guy!

I highly recommend Chance and Flow State Pool Service. I have been with Flow State for over a year…read morenow and am very glad that I moved to Flow State. I found Chance from Yelp after my previous pool company began providing inconsistent service. Chance provides great communication and service. Moreover, once Chance began servicing my pool, I realized that the previous pool company was cutting corners on service and product. Once Flow State began servicing, my pool was clearer and the water was softer (salt water) than before. I trust Chance to take great care of my pool - and isn't that what we are all looking for in our vendor partners?

Chance is awesome! I'm a new pool owner and had no idea how to even turn on the equipment for my…read morepool or care for it. Also, I knew the pool heater was broken before I bought the home. Chance to the rescue! I called him 2 days after moving in. He was at my house within 10 minutes and assessed the situation. Showed me how my pool worked and setup a regular weekly maintenance service (reasonable pricing!). In less than a week, he had a repair person out to replace the heater and by a week later he was out and cleaned everything out, including the filter and replaced the filters with shiny new ones. He is friendly, responsive to communications between services, knowledgeable, and reliable.

My pool pump had not worked in months and I ended up needing a motor replacement. Paul was able to…read moreget it done within a day at a very reasonable price. 10/10 service and response time.

Love this company. Very knowledgeable and helpful especially to a beginning hot tub owner who had…read moreno idea what to do and how to manage a healthy hot tub! These guys are forthcoming with good advice and experience. Highly recommend this company.

They picked up the phone when I called and sent a service technician to replace my pool and spa…read morelights the next day. They use Jandy quality pool lights that matched my AquaLink controller. Scott was very nice and very knowledgeable. He also helped me to set up my landscape lighting to work with the AquaLink, which after 13 years, I'm embarrassed to say, I didn't know it could do! He also took care of a GFCI plug that needed to be turned around in the housing as it was installed upside done be a previous installer. On one of the lights he needed help and his brother came to help him run the line. Payment system was efficient and it was a pleasure doing business with them.

This company is top notch. They are responsive and helpful. They answer messages quickly and…read moreaddress issues promptly. I've been very impressed with every single team member and would wholeheartedly recommend them!

We have never taken care of a pool before and recently purchased a home with a pool. We needed a…read morepool service and met with several companies. Craig's price was competitive. We chose him because of his responsiveness & great communication. We are going into our 2nd month with the pool and we are thankful we went with Saddleback. The prior pool guy actually charged more and was using the wrong chemicals to maintain the pool. The prior pool guy actually broke the pool heater because of this and it was only 5 years old. Thank God we did not keep him. We have run into several other hiccups along the way (noticed in the first weeks of moving in) and Craig's team usually comes the same day to assess the issues.

Craig and his staff are awesome. The are honest and trustworthy. Everyone that comes has been…read morefriendly and professional.