Dealing with OC spas and hot tubs has got to be the easiest decision I've made in a very long time!…read more I bought a house back in June and it had a hot tub but the cover was trashed and the corner pillows we're growing gunk on them but otherwise the spa was in great shape. I called Ryan at OC spas and hot tubs and texted him a few photos and not only did he have the exact cover and pillows in stock but also at a great price and was delivered the next day. Yep, I'm a happy camper and now the spa looks brand new! Thanks a million and Ryan and your team and you're the first place I'll call when I need replacement parts.

We had a totally positive experience purchasing a spa from OC Spas. From the time of our initial…read morecontact with Ryan (the owner) we changed homes. But, Ryan was patient and always pleasant with us. He gave us the impression that he genuinely wanted to make us happy. NEVER ANY PRESSURE, We eventually found the perfect spa. Ryan even personally delivered the spa! It is now installed in our back yard ready to bring fun and fond memories to our friends and family. OC Spas is the real deal. We are fortunate to have discovered them.

I recently finished a major remodel and pool project with Gold Coast and could not be happier with…read moreNick and his team. I was referred to Nick after another pool contractor failed to deliver on his obligations and left my project incomplete and in total disarray. Nick met with us and provided a very honest scope of work, a realistic budget, and a reasonable timeline for completion. We overcame equipment shortages, material shortages, supply chain disruptions, and came in on time and under budget. We are beyond pleased with the pool ans spa. He saved our project and became a great friend in the process. Thanks Nick!

Just updating my previous post from 15 years ago. Since Nick built our pool and hard scape in 2007…read morewe have been very happy with his support. When variable pumps became available he recommended we only upgrade one of our two pumps, the one that is the 'workhorse'. He brought in an expert to set up our Wi-Fi Aqualink. He's come by to checkout possible issues and always has smart and informed recommendations. Always available and engaged. Fantastic customer service! He's become a personal friend and is always so positive.

The lady with short hair that is usually working, is usually very rude and cold, I could let one…read moretime slide, but it's every time, makes me feel like I'm bothering her, she should try smiling sometime, the store can sell a lot more, I was gonna buy a whole bunch of things, but I left , I think her name might be Andrea? I just googled very rude woman that works at Lesley's and she came up numerous times. Sunday, April 26 around 10:30. Costa Mesa location used to work in the Huntington Beach location.

I went in to have my water tested and to purchase the Zodiac Scrubbing Brushes;…read more Item No. 604228 | Manufacturer SKU: R0714400 I picked up the brushes from the shelf, went to the line where a young man was assisting another customer. Around me comes another employee who walks around me to the front of the store and greeted another customer who walked in, ignoring me. After he finished, he proceeded to help me. When I asked about price matching Amazon, I showed him that online it $20.99. Mark, refused to price match stating that they don't match business prices. He said he would only match "regular people" Amazon prices, at which time I showed him the "regular people" pricing of $20.98 on Amazon. Mark then proceeds to now say that the two items are different as the packaging at Leslie is in a Baracuda packaging, even though they are the same company that merged together. Also, the Leslie website list this item as the Zodiac brand, same SKU and ITEM number. However, Mark refused to match saying it was not "apples to apples". I have been going to this store forever and this is the first representative from Leslie's that has had the worst customer service ever. He had a face like he didn't want to work, he not once greeted me after I greeted him, nor did he honor the price matching guarantee. In the end, I purchased the item despite them not honoring the price match as stated clearly on the website. I honestly felt at one point he walked over to help the older "white" gentleman who walked in after seeing me in line and left me to wait. I really didn't want to say anything racial, but it is how I felt. Otherwise I have never had any issues at this store and everyone else has been friendly and helpful. I hope Leslie responds to this review.

Jim is very knowledgeable and reliable. He always explains everything to you in detail and gives…read moreyou options in getting your spa up and running again. Fair pricing , excellent workmanship, and a great attitude. Glad I found his company and I highly recommend him.

All I can say is that Jim was very right on. His knowledge & attention to detail was great. He…read morereplaced my spa pump within the time frame that he said. Any spa problem, this is the guy to use.

We worked with Jim from Custom Spas Direct a few years ago to get a brand new, 6 seater hot tub for…read moreour new house and we were super happy with our purchase! Not only did they give us a fair price on a Vita Spas Envie but they also financed it for us at 0% interest. We've now had this tub now for many years and have made so many memories with our friends in the backyard and gained relief for our sore muscles since our purchase in 2022! Thank you! Highly recommend Custom Spas Direct in Upland! Check them out!

During my research process, I read numerous online postings advising that a nearby, trustworthy…read moredealer is the most important aspect when buying a hot tub. Although I was about to purchase a hot tub from a large, well known dealer in Corona, I decided to look at Custom Spas Direct, which has good online reviews and happens to be very close to our house. I'm glad I did. I was not familiar with the Vita spa brand that Custom Spas Direct sells. There's very little information available online. After doing some digging, I determined that Vita is a decent, mid-range spa with competitive pricing. Nothing fancy, but it's built with good components from companies like Balboa Water Group. Dealing with Custom Spas Direct has been fantastic. It's a small company and we interacted directly with Jim Galpin, the owner. Jim is a straightforward guy and he was very helpful in choosing a spa. Since I was unfamiliar with Vita, I had a lot of questions and he patiently answered all of them. He quickly responded whenever I sent him a text with a question or request. After the purchase, he was super flexible with regard to delivery, setup timing, coordinating with the electrician's schedule, etc. The delivery and setup was quick and well done. The installer did a good job answering all of my questions. We've had the spa six months and have had a couple of minor issues. One was probably due to user error on my part and the other was not. In both cases, Jim responded to my texts immediately and quickly resolved my issue, even during a holiday week. I'm so glad I purchased from a local dealer that provides such fantastic service after the sale. I'm sure a larger dealer would not have given us the same treatment. Thanks Jim! Five stars!

Marcus was extremely helpful and knowledgable. Very well priced. He came out to do the job within a…read moreday and was able to complete it very quickly. Highly recommend.

Marcus with The Pool Nerd is extremely knowledgeable and very reasonably priced. We sourced several…read morepool companies before making our decision, and choosing The Pool Nerd was absolutely the right call. Marcus is honest, dependable, and took the time to clearly explain everything to us so we felt confident in the process. It's rare to find that level of transparency and professionalism.

Fast response, great work, reasonable price - our experience was really good! We recommend Roman…read morePool Repair without reservation- you will be impressed like we were.

I wish I could add 100 more stars. Adam install an upgrade intellicenter to my old panel. His price…read morewas very fair, he did an excellent job installing and programming the new panel. I recently had a light issue and called Adam to come out and troubleshoot the issue. Adam was here for over an hour, found the issue and repaired it. He didn't charge me to do the repair. I tried to pay him but he refused to except payment (he did get a tip and a home made bag of Chex Holiday Mix). Adam is the most honest and dependable pool repair person I have found. I Highly recommend him to all. You won't be disappointed. He also has incredible knowledge of all pool systems, Plus he's a really nice guy. Thank you Adam for the great service.

Solid pice of equipment. Beautiful in the space. If you are a dedicated cold plunger this is a…read moregreat piece of equipment that is awesome. So far so good, the set up was easy. The only negative would be the price point that puts it out of reach for many. I consider it as an investment in my health and wellness. Excited to get a lot of use out of it and share it with our many curious friends.

From the owner: We manufacture & sell Cold Plunge Tanks used for Cold Water Immersion Therapy as well as contrast…read moretherapy. As opposed to Cryotherapy where you have to pay expensive fees and take time out of your day to drive to the location for your treatments, our cold plunge tanks are right there when you need them and cost you next to nothing to use once you have them in your home. If you have questions about what we are or what we do....give us a call at 714-617-2007!!

We hired Platinum Pools after weeks of meeting with and getting bids from lots of (both big and…read moresmall) pool building companies.  This being our first pool, we wanted to make sure we made the right decision on a contractor.   From the first phone call we felt very comfortable with Dennis (also the owner).  He was very knowledgeable and came out (himself vs sending a sales person like many of the other companies did) the very next day to visit the site and meet.  From that initial meeting we knew he was our guy and the hunt was over.  He was knowledgeable, realistic, and we felt we could trust him and his work.  He even offered to take us to jobs he completed nearby to see the workmanship and speak to other past clients.     Once we signed the contract with Dennis, we hit the ground running.  We met with his designer/plan preparer the very next day.  The designer (and Dennis) was able to take my (crazy and all over the place) ideas and vision and turn it into something better than I imagined.  We even added a built-in fire pit and BBQ counter to the design which I am SOOO happy we did.    Within days after permits in hand, demo began and everything moved quickly.  His crews are polite and respectful and know what they are doing.  Their mason (I think his name is Sergio) is a true artist and my kids loved watching how patient and particular he completed each task from installing the pool tiles and coping to building the BBQ area.   Unfortunately, it rained for about a week after the steel was installed in the pool so we had to put things on hold for a few extra days until it passed.  Once the rain was gone, Dennis and the project manager Deny were here bright and early with water pumps and had the project back on track in no time.     Before hiring Platinum Pools I had already picked out the tile that I wanted to use to go around the pool area that I saw in a showroom at MSI.  I didn't even think about how slippery this could get once water gets involved (later I realized the tile I wanted was for indoor use only, I had no idea there was a difference).  We are so grateful Dennis and his awesome designer brought this to our attention at our initial meeting and recommended a porcelain tile by Pera Tile that is made specifically for pool decking... it has a special magic grip already added to it so its WAY less slippery when wet.  It looks almost exactly the same (I actually like it better) and it was less expensive!   It would have been a nightmare going with the tile I was set on having kids running around the pool area.   Needless to say, our experience with Platinum Pools has beyond exceeded our expectations.  Our finished backyard looks amazing!  Dennis and/or Deny were in constant communication with us, kept us in the loop of the scheduling, what to expect, answered our questions in a way we could understand, and even got the project completed two weeks faster then promised.  From the initial meeting, to the designer, their crews, to the final walkthrough we have been impressed.  We are so glad we choose Dennis and recommend Platinumm Pools to anyone looking to upgrade their space

Just wanted to say thank you to the team for bringing my backyard to life. They built my new pool,…read morespa, patio, and full landscape from the ground up. The quality, communication, and attention to detail were on point. Highly recommend if you want it done right and correct price.

Way To Go redid our pool, pebbletech, new stairs, new coping & new tile. Added a heater and changed…read moreit to salt water. Great experience, we love our new pool and couldn't be happier.

We hired Way To Go Builders to do a backyard and pool remodel -- new pavers, pool resurfacing with…read moremini-pebble, new coping and tile, a curved stucco seat wall to hide our pool shed, pathway makeover with stepping stones and turf, and landscape lighting throughout. Couldn't be happier with how it turned out. Our project manager Tamir was exceptional -- responsive, organized, and clearly invested in the quality of the work. He kept the job moving at a surprisingly fast pace and promptly resolved issues as they arose. Pricing was competitive -- we got multiple estimates and Way To Go came in reasonable without cutting corners. You can see it in the finish quality: the stonework is clean, the tile on the curved bench is precise, and the side yard pathway turned out better than we imagined. Our pool cleaner gave high praise on the resurfacing work when he arrived for the first cleaning! Highly recommend for anyone looking to transform their outdoor space -- quality work, fair pricing, and a timeline that'll surprise you.