I definitely recommend ICRS! Scott and Misty went above and beyond to advocate on our behalf and…read morehelp us navigate the nightmare of a large loss insurance claim. Scott has worked as a public adjuster for more than 15 years. He was extremely knowledgeable about the process, laws, and holding the insurance company accountable. The initial amount the insurance company agreed to would not have been enough to restore our property, and Scott negotiated to maximize our claim.

In February of 2023, our family woke up to a nightmare. Our house was filled with smoke and on…read morefire. My wife and I were able to get our son and pets out of the burning house without any injuries, and our local fire department arrived on the scene quickly to put out the fire. Unfortunately, by the time that the fire was out, most of our home had been destroyed. We contacted our insurance company to start our claim and were immediately met with opposition and confusion on their part. It looks several weeks for our insurer to assign an adjuster to our claim. This initial experience with our Insurance company led our decision to hire a Public Adjuster to navigate the process and advocate on our behalf. We couldn't trust that our Insurance company would handle the claim responsibly, and we quickly realized that we needed someone to fight for us to hold our Insurance company accountable for the policy that was in force at the time of the loss. We were extremely fortunate to find ICRS and secure Scott as our Public Adjuster.  Our Insurance company mislead us at times, and withheld information when it benefited them. It took several weeks for them to provide a copy of our policy, and when they did, they excluded information that benefited us. ICRS pressured them to provide a full copy of our policy which included benefits they had initially excluded. Our Insurance company provided a rebuilding scope that was unrealistic and not aligned with the actual cost of rebuilding our home. ICRS countered with a realistic scope and also advised us to secure several independent quotes on our own. ICRS then leveraged its scope and the independent quotes to force the Insurance company to pay out a more realistic amount for the rebuild. The scoping process took months, and ICRS drove the communications the entire time.  The first adjuster that the Insurance company assigned to our claim arrived at the site visit and interview with a combative attitude, where he used inappropriate language, and attempted to force the negotiations in the Insurance company's favor by manipulating the facts. ICRS swiftly called out the adjuster and guided the negations back on track in a professional manner.  Our Insurance company cycled through four adjusters during our claim. The pass-down of information between these adjusters was insufficient at best, with each new adjuster attempting to avoid payout using the same methods that failed with the last. We were astonished that a company could act in this manner without serious recourse. Nonetheless, ICRS was able to leverage emails, photos, inspection reports, and additional documentation to bring each new adjuster up to speed after each transition. ICRS' efforts kept the claim moving every time that the Insurance company attempted to stall, and they attempted to stall many times. When our Insurance company misrepresented the policy and refused to pay out for damages that were covered, ICRS drove the communications process and provided documentation, which included case-law excerpts from similar claims that had gone to trial. This approach kept the process moving and provided breakthroughs on some of the vital areas of negotiations. Through the process, ICRS provided a paper trail of communications and documentation that our Insurer couldn't ignore, and ultimately they were forced to pay out for the covered items due to the exposure that ICRS had made apparent.  ICRS increased the overall claim by more than 20% during the planning and rebuild process through supplements. Through negotiations with our Insurance company, ICRS increased the claim by 104% over what was paid out. 104%... double what the Insurance company released up-front in our initial settlement. Additionally, the payout ICRS secured for us was 31% higher than our policy limit.  Before that fire, we had heard insurance companies pull out every trick in the book to avoid paying out on a policy. Having gone through this experience, we can say that the behavior on our Insurance company's part was disgusting, and far worse than we had ever imagined possible. We advise with 100% conviction that anyone dealing with a large loss such as ours, hire a public adjuster to navigate and advocate on their behalf in order to get the needed results. Without hesitation, we recommend ICRS to anyone going through a similar situation. Our family could not have rebuilt our home with the funds our insurance company provided, and we only have a home to return to because of ICRS' efforts to hold our insurer accountable for the policy we had paid for. Throughout the claim, which lasted over a year, ICRS navigated the entire claim process with professionalism and care. Our family offers a sincere thank you to Scott, Misty, and the entire ICRS team.

I was referred to All Nations Restoration by a neighbor. I was scheduled for the next business day…read moreto have an area of concern on the exterior of my home assessed. Jeremiah was professional and knowledgeable. He managed and treated the area of concern and shared additional information about exterior home mold and fungus growth and preventative measures. Many thanks

Folks at the Georgetown location were so helpful and quick. They even offered to show me the…read morefailed part so my teenage daughter could see. Really nice waiting area, even with an indoor playground! I highly recommend.

James completely disappeared and left me without any options to settle my claim. It's been 2…read moremonths since I've communicated with him, except for when he replied to me here thinking i was a new prospect. Mail to his stated work address was returned to me. Working with TDI and hired counsel to remove him from my claim.

Beware if you are considering hiring James Nichols of Bulldog Public Adjusters. I confirmed with…read morethe Texas Department of Insurance that Bulldog Public Adjusters' license expired on June 16, 2025. Yet, after this date, he continued to act as my public adjuster on a claim with USAA, at least maintaining the appearance of representing me and invoicing me--all while failing to take any meaningful action on my claim. For weeks, my emails, calls, and texts went unanswered. His delays caused my house fire claim to stall and cost me thousands in additional housing and storage expenses. When I finally asked him to return funds I had paid him, he admitted his license had expired but refused to refund any money. I am in the process of filing a formal complaint with the Texas Department of Insurance. If you're considering hiring a public adjuster, I would encourage you to check their license on the TDI website. Operating as a public adjuster without a valid license is against the law in Texas and can constitute fraud.

DO NOT HIRE THIS GUY! He is the worse excuse for a Public Insurance Adjuster that I have ever…read moreseen. Do not agree to this guy as an Umpire if you are the Appraiser for the Insured as it will cost your Insured a lot of money, maybe even 7 figures. This "company" is pathetic.

From the owner: We are a fourth-generation public adjusting firm focused on representing the interest of property…read moreowners in the settlement of property insurance claims.

Ben made our search for a home smooth and quick! He was very attentive and polite, no matter what…read moretime of the day we called or texted him! We were in a time crunch to find a home and felt a lot of pressure. We gave been our preferences and he managed to succeed in fulfilling each one! We are now looking forward to moving into the neighborhood we wanted, in the school district we wanted, with the number of bedrooms we wanted and the backyard our kids and pet wanted!!! Thank you Ben for taking away or concerns and stress in such a quick amount of time! ~The Lueras

From the owner: "Ben is the sort of salesman you want representing you if you are buying or selling. A New Jersey…read morenative, Ben grew up just outside of New York City where he learned from a young age how to craft and seal deals by selling everything from TV's when he was 12, to tours of the Roman Colosseum while he was earning his undergraduate degree at The American University of Rome. By making the career leap from public insurance adjusting sales to residential and commercial real estate, Ben has built a career that combines his love of hunting for the next big deal with his passion for producing the best results for his clients. Ben is determined to help buyers, sellers, investors, leasees, and businesses achieve their real estate goals. In Ben's limited spare time you can find him training in Brazilian Jiu Jitsu, going full blast at the gym and exploring the great state of Texas with friends. Ben is an agent that will work around the clock to make sure that he does everything possible to either meet or exceed your real estate goals.

Andy was extremely responsive and VERY helpful! I highly recommend Insurance Claim Hero. I was…read morebattling with my insurance over a low-ball claim estimate and Insurance Claim Hero was amazingly helpful! Their insight and background information was indispensable as I navigated this very confusing process.

We had an unfortunate accident caused by a truck running through our backyard. We were completely…read moreoverwhelmed and received minimal support from both our insurance and the drivers. It was very apparent that we were desperately in need of assistance. We chose Insurance claim hero based primarily on reviews and location. BEST DECISION EVER!!! The process is not fast but they are extremely thorough and very well versed on How the insurance companies operate. They are easy to communicate with and answer all the questions and concerns and keep you fully in the loop regarding communication with the insurance companie. They help you navigate the process and try to get you what you need to restore your life back to normal in a fair and equitable way. We would not hesitate to recommend them!

This insurance agency has been handling my flood insurance for 20+ years. Just recently decided to…read morebundle the auto and home mortgage insurance with them. The employees there are amazing in how they handled my business. I feel that they have every aspect covered. No shortest of support. And very efficient too. It has been a pleasure doing business with them.

Complete and udder disgust with this office. I have been with Allstate a long time, and often…read morerecommended this office, but I will no longer do this. My son who DOESN'T DRIVE yet, and just got his permit, this office is attempting to force me to pay insurance for someone that DOESN'T DRIVE YET! Total idiots! I will add him when he is done with driver's education and is actually driving! Beware ... if you have a teen in your house they are waiting to rip you off! HORRIBLE!