The girls broke fixtures off on shower. On top of that they left in a hurry and never said…read moreanything??

Great service but we moved out and can't use their services anymore. Great value for the moneyread more

Yadira is awesome!! Great service and lots of attention to detail. Walking into a house with fresh…read moresheets, everything in its right place, and clean surfaces is all priceless!!

It's Cleaning Time always does a wonderful Job! I would highly recommend them. They take care to…read moremake sure my pets are safe and treat my belongings with respect.

We were trying to find a cleaning service to clean our condo and found Maids By Melissa via Yelp…read more I had a few questions about the cleanings (in addition to 'normal' cleaning, we were interested to know if we could pay extra to have them do one-time things like e.g. fridge cleanings). I tried to contact them via their website, but received no reply. Since this seemed like it could be a technical issue (the website seemed a little buggy), I tried requesting an estimate, but didn't get a reply when I did that either. It is entirely possible if you *do* manage to get a response from them, they do a good job (but if you are reading a Yelp review, you probably aren't an existing client). However, my experience is most businesses become *less* not *more* responsive once you're a customer, so not being able to get a response is kind of a dealbreaker.

Not sure how to review this But here goes: I reached out…read moreto this business and they responded right away!!!!! Their response below was less than professional: "Hello That zip code is out of our normal service area. We would not be able to send a crew that far. I'm not sure who cleans in that area. Kenya" It felt very dismissive vs something like: "We are sorry but that is beyond the scope of our travel, but thank you so much for considering Maids By Melissa" for your cleaning needs. Then closing with a cold: "I'm not sure who cleans in that area." It left me with "You are of little use to this company UNLESS we can make $$$ off of you, and just in case you decide to contact us AGAIN to ask us for a referral to someone who does, let me beat you to the bush by telling you "am not sure who cleans in that area" Just an FYI we have an other home in your scope of travel, but now would probably not consider the use of your company.....

young and energetic, and quite thorough, they do the best job that i have ever had and I've had…read morequite a few over the years, even my daughter was impressed and she is the queen of criticism, she has never liked any of my previous maids

From the owner: Same day availability. Sharp attention to detail…read more Customer satisfaction is top priority.

I had a wonderful service @ Kala's cleaning service def took care of the horrible mess that was…read morebefore that I was too embarrassed to post. She even rearranged my livingroom to have better esthetic view, which I loved! I'll be booking her again for sure!

I was really disappointed in the quality of work the team provided. They did not clean the inside…read moreof the refrigerator, didn't clean the microwave, left cobwebs along ceiling & corners, did not clean inside cabinets & drawers in kitchen, didnt wipe down backsplash, did not wipe down baseboards on stairwell... I specifically asked what was included in the price I was quoted, and all these items were listed. When I expressed my disappointment I was told they ran out of time. Nobody contacted me to tell me they didn't finish, or offer to complete the job at an additional cost. After my complaint they did offer to come back for an additional hour but I declined as I had already taken care of the unfinished work.

Great speedy service. Was able to accommodate a next day cleaning last minute…read more Cleaned up for us after we had a party. Would recommend.

Great service! I'm so glad that I was introduced to this business by Peace Frog carpet cleaners…read more We moved into a home that hadn't been lived in for 6 months. The team worked diligently & did a good job. I appreciate that. I'm sure they had not seen that much dust in a while! The price was as it was originally quoted, with no added upcharges. Definitely a good experience. Thank you

Maria and her team were truly a blessing. I reached out in an emergency while house sitting for my…read moredaughter who was away, and I had just had hand surgery so I couldn't do any cleaning myself. Maria responded right away and even came the same day to take care of everything. The house looks wonderful, and on top of that she was very reasonable with her pricing. I'm so grateful for how kind, fast, and thorough they were. I can't thank them enough and highly recommend them!

María and her team did an amazing job today! I was so impressed by the quality of the clean I…read moreneeded to come and leave a review right away. I was looking for an affordable deep clean for an upcoming party and her team delivered. I am also 8 months pregnant and have been having a hard time keeping up with the house cleaning and by the time they were done, it felt like when we first moved in. I am now on a biweekly schedule! She was on time, worked quickly without sacrificing quality, respectful and very detailed oriented. I highly recommend you consider them for your cleaning needs!

Highly recommend, Inna. Her team did a great job, and we will be using them moving forward.read more

Fabulous Find!! I needed a pre-move in clean.... Ina and Justina rocked it! Some areas required…read moremore attention than expected, and they left the entire house as if their own family would be living there. Price was excellent, and despite the distance being further than anticipated, they honored the quote. They arrived promptly on time. Cleaned furiously, including wiping down walls, scrubbing grout areas and even left an air freshener on the kitchen island! I cannot recommend them highly enough, and will be happy to have them back!!

Thorough cleaning thank you for the quick response cleaner was at my place in an hour after me…read morerequesting service. Highly recommend. Their weekly cleaning prices are good too I think I'll sign up for that as well!

Communication and service were great. It was easy to get scheduled. They did a great job cleaning…read moreour house. They were all very friendly. They worked fast yet thorough. What I liked most was their very reasonable pricing.

Emma and her team were amazing! Emma is super responsive and always communicates if any…read morerescheduling is needed. And she never leaves me high and dry! Her cleaners are thorough and fast. Couldn't ask for better value.

We used One Step Cleaning for a bit until they abruptly told us they could no longer clean for us…read morebecause we had cats. I think overall, the cleanings were mostly good, but it felt like there was always something and at some level I didn't really trust the owner Emma. The first time my apartment was cleaned, a lady showed up with what appeared to be two children who should have been in school. I didn't think much of it at first, but it later became apparent to me that the lady cleaning always brought at least one child with her. None of the children spoke English and the situation made me a little uncomfortable. At some point it came up in conversation and Emma insisted to me that this child was actually an employee and was there to clean my unit. She said she has a hard time finding a job because most employers do not believe she is 18, but that she was. Since she looked and acted like a child, this just strained credulity . . . When I first booked, I asked if she could just skip a large guest bathroom/bedroom and bill us for a two bedroom apartment instead of a three bedroom. I was told this was impossible because of her system and she had no choice but to charge me the higher rate. At some point it came up again that I was paying to have rooms cleaned that I didn't want cleaned and she told me if I paid her via Venmo rather than credit card she would continue cleaning all of the rooms, but at a lower price. I said this was fine, but then they stopped cleaning the extra rooms and told me this was what we agreed to. Fine, but it definitely wasn't what we agreed to. Finally, Emma told me rather abruptly that she could no longer clean my apartment. There was a story that involved someone hurting their back, someone else going to Mexico, and Emma being allergic to cats. It didn't really feel that believable and I can think of other reasons why she would do this, but in the end it felt like an 'ok' resolution since at some level I didn't trust her anymore because of all the stories she told me.