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    Rising Sun Pools & Spas

    2.1 (11 reviews)
    Open 9:30 am - 5:30 pm

    Services - Rising Sun Pools & Spas

    Pool maintenance

    Rising Sun Pools & Spas Photos

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    7 months ago

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    27 days ago

    Rude scheduling, poor communication, and completely unprofessional customer service experience.

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    7 months ago

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    2 years ago

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    TARA O.

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    3 years ago

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    3 years ago

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    4 years ago

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    4 years ago

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    6 years ago

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    6 years ago

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    14 years ago

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    Epic Hot Tubs & Swim Spas - Raleigh

    Epic Hot Tubs & Swim Spas - Raleigh

    3.7
    (7 reviews)

    UPDATE: The manager's response to my original rating is misleading. He commented that they…read moreresponded quickly, but again, this was only after we threatened with a lawsuit. Yes, we have power lines and a slope, but the salesman knew this when he assured us they had suitable delivery options. For 5 months, they blamed us, told us there was nothing they could do, and said it was completely on us - counter to what the salesman told us during the purchase. ORIGINAL POST: Epic Hot Tubs was an Epic Fail. Check the comments on their company on the Better Business Bureau website. It cost us 5 months, hundreds in legal fees, and tons of stress and coordination. They didn't deliver until we threatened a lawsuit. It was only supposed to take a few weeks, but it ook months. Jack Pyles was great until we paid our deposit. He went from telling us that installation would be "no problem" and they would "help coordinate" installation even with our sloped yard... to telling us it was our fault and on us that there were no viable ways to install the swimspa after spending tens of thousands of dollars. He never proactively communicated what was going on - only unhelpful and rude answers when we asked questions. He never even told us that the swimspa got delayed several weeks from the manufacturer to their warehouse. He told his boss that he had given us options but every option he gave us was untenable. For example, he told us to call forklift companies but none of them had operators and we couldn't find anyone that could help. It wasn't until we involved our lawyer and threatened a suit that they finally gave us a way to deliver the swimspa. The entire experience was stressful and unprofessional. Jack was especially rude.

    If you have a hot tub with Epic hot tubs beware of the hidden fees. I was charged $250 for them to…read morecome out and fix my hot which is under warranty. They thought it was the pump, but wasn,t. Now they're going to charge me another $250 to come back with another part to fix. This will keep happening if the problem still can't be fix. It's a scam.

    Life Time

    Life Time

    3.1
    (104 reviews)

    first off, i want to highlight my experience with Toni, one of the personal trainers. i came in…read moreand he was doing a 1 minute plank = 5 minutes of stretching session. max 3 minutes. he displayed professionalism throughout my session with him. i've been a member at life time in the past in another state and had a great experience. this location is just as good, if not better. staff are friendly and helpful and the gym has a lot of amenities. the weight room can get packed during peak hours but they are closed until midnight which is nice for anyone who chooses to workout late. they have towels, shampoo, mouth wash, hair spray, hair dryers, shaving cream and razors, and deodorant in the locker rooms. the price is definitely worth it if you use the amenities.

    Very disappointing experience at Life Time Athletic…read more One of the biggest issues is the complete lack of enforcement around the outdoor hot tub. The posted rules clearly state that the hot tub is for ages 12 and older, yet there are regularly groups of children who appear to be well under that age using it. Every now and then a lifeguard comes over and asks about their age, but by now the kids seem to know exactly what to say: "We're 12." The lifeguard accepts the answer and leaves. What's even more frustrating is that after the lifeguard walks away, I've heard some of these kids laughing about the fact that nobody can do anything about it. The issue isn't simply that children are in the hot tub. Personally, I wouldn't have a problem with kids enjoying it. The problem is the lack of supervision and enforcement. On numerous occasions I've seen children eating in or around the hot tub, with pieces of food ending up in the water. It's unsanitary and completely unacceptable. I don't know when management and the lifeguard staff stopped caring, but when you're charging some of the highest membership fees in the area, members should expect much better standards. Rules should either be enforced consistently or changed altogether. Another disappointing change is the replacement of many of the water fountains with units that don't clearly show the status of the water filter. Members should be able to easily see whether a filter is functioning properly or needs replacement. For a company that constantly markets itself as being focused on member wellness and health, this seems incredibly ironic. Life Time positions itself as a premium fitness club, but the declining attention to cleanliness, rule enforcement, and member experience makes it harder and harder to justify the premium price.

    Carolina Poolscapes

    Carolina Poolscapes

    3.0
    (2 reviews)

    Note: Carolina Poolscapes issued a response to our rating…read morewhich bears little resemblance to the facts. First, we did not use Yelp to select Carolina Poolscapes. Yelp contacted us after we terminated Carolina Poolscapes contract. Carolina Poolscapes acts like they were unaware we were dissatisfied. We communicated this to one of the partners on several occasions. We have emails, text messages, photos/videos, security camera footage, and feedback from other contractors who repaired and completed the work of Carolina Poolscapes that confirms the rating we gave. The evidence shows Carolina Poolscapes did extensive damage to our lawn, landscaping, and irrigation, failed to repair them properly, left construction and personal debris strewn about (some of which they never removed), and we later discovered the pool work they did do was unsatisfactory. Our new contractor identified 4 new significant pool plaster delamination spots that Carolina Poolscapes missed, cut out cracks they failed to address, and installed 22 staples to the pool shell. Carolina Poolscapes told us no staples were necessary. We sincerely wish Carolina Poolscapes could witness the firms who repaired their work and completed the project. If they could, Carolina Poolscapes would understand the importance of showing up on time, working a full day, exercising care, doing things correctly, worksite cleanliness, having the necessary serviceable equipment and tools, positive teamwork, listening skills, and not constantly badgering the client for more money and invoicing progress payments before the work is complete. As for the bluestone work, it was done by a subcontractor and now Carolina Poolscapes wants to take credit. Finally, the contractor's partners did not get along, creating friction on the work site, and contributing to unnecessary project delays. We asked for two small changes that added 1-2 days. Weather may have delayed work by 4-5 days, but that is due to the work stretching to nearly 12 weeks (for a "4 week" project). Unlike Carolina Poolscapes, the new contractors issued warranties for their work. As for hiring one of their subcontractors, Carolina Poolscapes repeatedly failed to repair the irrigation system. We considered hiring one of their part-time subcontractors with irrigation skills to do the repair, but Carolina Poolscapes complained, ..., thereby costing the subcontractor income. Further misrepresentations by Carolina Poolscapes on this website or further interference with our contractors under false pretenses (Why did one of the partners call one of our new contractors representing himself as the contractor on our project after we terminated Carolina Poolscapes' contract?) will be viewed negatively and do nothing to change the facts on the ground.

    Awesome customer service with even better designs! We love our new pool for all of our kiddos to…read moreenjoy for years to come

    Rising Sun Pools & Spas - poolcleaners - Updated June 2026

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