Very helpful! Always friendly. Some of the products (not talking chemicals) are more expensive so I…read morestuck to chemicals and their free water testing service. They break it down (like dumb it down! Which I appreciate!)

Amazing service and knowledgeable about every aspect. My go too spot now!…read more Walked in with a sample, explained in detail how and why things are happening. A+++ services

UPDATE: The manager's response to my original rating is misleading. He commented that they…read moreresponded quickly, but again, this was only after we threatened with a lawsuit. Yes, we have power lines and a slope, but the salesman knew this when he assured us they had suitable delivery options. For 5 months, they blamed us, told us there was nothing they could do, and said it was completely on us - counter to what the salesman told us during the purchase. ORIGINAL POST: Epic Hot Tubs was an Epic Fail. Check the comments on their company on the Better Business Bureau website. It cost us 5 months, hundreds in legal fees, and tons of stress and coordination. They didn't deliver until we threatened a lawsuit. It was only supposed to take a few weeks, but it ook months. Jack Pyles was great until we paid our deposit. He went from telling us that installation would be "no problem" and they would "help coordinate" installation even with our sloped yard... to telling us it was our fault and on us that there were no viable ways to install the swimspa after spending tens of thousands of dollars. He never proactively communicated what was going on - only unhelpful and rude answers when we asked questions. He never even told us that the swimspa got delayed several weeks from the manufacturer to their warehouse. He told his boss that he had given us options but every option he gave us was untenable. For example, he told us to call forklift companies but none of them had operators and we couldn't find anyone that could help. It wasn't until we involved our lawyer and threatened a suit that they finally gave us a way to deliver the swimspa. The entire experience was stressful and unprofessional. Jack was especially rude.

If you have a hot tub with Epic hot tubs beware of the hidden fees. I was charged $250 for them to…read morecome out and fix my hot which is under warranty. They thought it was the pump, but wasn,t. Now they're going to charge me another $250 to come back with another part to fix. This will keep happening if the problem still can't be fix. It's a scam.

Loved the hot tub cover and original service (June 2014). Cover worked very well and still looks…read moregreat. However, my hot tub has died and I am not going to replace it with the same size. Paradise Pools says the 5 year guarantee that it came with will not be honored for the new owner. Have no way to contact manufacturer so don't know how I would claim service on the warranty if something happened while I owned it. Warranty is not clear. I wanted to sell it with the warranty. I'm still not happy that the warranty does not go with the pool but Paradise Pools has been very helpful and has given me more information about the manufacturer of the cover. Thanks for your help

The owner of this place is a complete joke! I love how it states on the sign " veteran owned" but…read morethe man offers no military discount! Spent 10k on a pool 2 years ago with the starlight jet package that the jets have corroded and they offer a one year warranty and he couldn't even try to make any effort to work something out with us, 300 a piece for the jets ( we have 2) a new package is 699. Overpriced, nice workers, terrible business owner. I bought there to keep the money local. I won't be making that mistake again. So, shop around for pool and products.

Professional, efficient and extremely friendly. This is my guy from here on out. Came out next…read moreday and spa was repaired within an hour.

From the owner: We are the best plain and simple. Some of the most knowledgeable in the industry. We solve the…read moreproblem a lot of times when others can't!! We strive on excellence, and take pride in our work. We will go the extra mile to get the job done, and make sure our customers are satisfied!

first off, i want to highlight my experience with Toni, one of the personal trainers. i came in…read moreand he was doing a 1 minute plank = 5 minutes of stretching session. max 3 minutes. he displayed professionalism throughout my session with him. i've been a member at life time in the past in another state and had a great experience. this location is just as good, if not better. staff are friendly and helpful and the gym has a lot of amenities. the weight room can get packed during peak hours but they are closed until midnight which is nice for anyone who chooses to workout late. they have towels, shampoo, mouth wash, hair spray, hair dryers, shaving cream and razors, and deodorant in the locker rooms. the price is definitely worth it if you use the amenities.

Very disappointing experience at Life Time Athletic…read more One of the biggest issues is the complete lack of enforcement around the outdoor hot tub. The posted rules clearly state that the hot tub is for ages 12 and older, yet there are regularly groups of children who appear to be well under that age using it. Every now and then a lifeguard comes over and asks about their age, but by now the kids seem to know exactly what to say: "We're 12." The lifeguard accepts the answer and leaves. What's even more frustrating is that after the lifeguard walks away, I've heard some of these kids laughing about the fact that nobody can do anything about it. The issue isn't simply that children are in the hot tub. Personally, I wouldn't have a problem with kids enjoying it. The problem is the lack of supervision and enforcement. On numerous occasions I've seen children eating in or around the hot tub, with pieces of food ending up in the water. It's unsanitary and completely unacceptable. I don't know when management and the lifeguard staff stopped caring, but when you're charging some of the highest membership fees in the area, members should expect much better standards. Rules should either be enforced consistently or changed altogether. Another disappointing change is the replacement of many of the water fountains with units that don't clearly show the status of the water filter. Members should be able to easily see whether a filter is functioning properly or needs replacement. For a company that constantly markets itself as being focused on member wellness and health, this seems incredibly ironic. Life Time positions itself as a premium fitness club, but the declining attention to cleanliness, rule enforcement, and member experience makes it harder and harder to justify the premium price.

We used them for updating a pool and for service. For these purposes, they were average. They…read morewere horrible when it came to special requests (when something was broken) and we had to change to another company.

I have been using Scott at Aqua Haven for all of my pool inspections and repairs for years. He and…read morehis staff are knowledgeable, professional, and honest. I am confident that when I recommend Aqua Haven to clients and friends, they will have a fantastic experience.

Note: Carolina Poolscapes issued a response to our rating…read morewhich bears little resemblance to the facts. First, we did not use Yelp to select Carolina Poolscapes. Yelp contacted us after we terminated Carolina Poolscapes contract. Carolina Poolscapes acts like they were unaware we were dissatisfied. We communicated this to one of the partners on several occasions. We have emails, text messages, photos/videos, security camera footage, and feedback from other contractors who repaired and completed the work of Carolina Poolscapes that confirms the rating we gave. The evidence shows Carolina Poolscapes did extensive damage to our lawn, landscaping, and irrigation, failed to repair them properly, left construction and personal debris strewn about (some of which they never removed), and we later discovered the pool work they did do was unsatisfactory. Our new contractor identified 4 new significant pool plaster delamination spots that Carolina Poolscapes missed, cut out cracks they failed to address, and installed 22 staples to the pool shell. Carolina Poolscapes told us no staples were necessary. We sincerely wish Carolina Poolscapes could witness the firms who repaired their work and completed the project. If they could, Carolina Poolscapes would understand the importance of showing up on time, working a full day, exercising care, doing things correctly, worksite cleanliness, having the necessary serviceable equipment and tools, positive teamwork, listening skills, and not constantly badgering the client for more money and invoicing progress payments before the work is complete. As for the bluestone work, it was done by a subcontractor and now Carolina Poolscapes wants to take credit. Finally, the contractor's partners did not get along, creating friction on the work site, and contributing to unnecessary project delays. We asked for two small changes that added 1-2 days. Weather may have delayed work by 4-5 days, but that is due to the work stretching to nearly 12 weeks (for a "4 week" project). Unlike Carolina Poolscapes, the new contractors issued warranties for their work. As for hiring one of their subcontractors, Carolina Poolscapes repeatedly failed to repair the irrigation system. We considered hiring one of their part-time subcontractors with irrigation skills to do the repair, but Carolina Poolscapes complained, ..., thereby costing the subcontractor income. Further misrepresentations by Carolina Poolscapes on this website or further interference with our contractors under false pretenses (Why did one of the partners call one of our new contractors representing himself as the contractor on our project after we terminated Carolina Poolscapes' contract?) will be viewed negatively and do nothing to change the facts on the ground.

Awesome customer service with even better designs! We love our new pool for all of our kiddos to…read moreenjoy for years to come

We have been coming to these guys for a long time to get our water tested. Always kind and…read morehelpful. When we moved and needed a new pool, we came to them for a hybrid pool and are extremely satisfied! Highly recommended! We have always worked with Ryan and he is the best! We chose Backyard Leisure because of the fact that they offer an in-house installation and we love the quality of the hybrid pool. Our yard has a lot of slope so this was a great option when comparing to quotes we received for other styles of inground pools at other companies.

I have had the pleasure of working with this fine company for over three years. From installation…read moreto maintenance absolutely a great experience the Service Tech Chris does an outstanding job cleaning and addressing any problems you may have. I even buy my supplies from them because of the quality. I would totally recommend them