Spoke on the phone with them for 2019 Honda civic rims, they confirmed that had two in stock. I…read morespoke to them twice to confirm, they even gave me a reference number. Drove over 50 minutes to get here only for them to not have the part. Terrible management of inventory and a waste of time. Do not come here

My first time driving up here to get a few different parts for one of our trucks that is being…read moreprepared for sale. Really easy to find this location. Lots of parking as well. Very friendly staff. I was greeted immediately and everyone was super polite and welcoming. I appreciated that so much. Even though I could tell they were all so busy, everyone was still so nice to me here. Thank you all for the wonderful customer service! I got exactly what I needed, it was ready to go quickly. Definitely worth the hour and half drive up from down south.

This pick your part in San Bernardino is ok. The Service is…read morefriendly. We've come here for a few parts for various cars. Never had any problems. I just wouldn't buy the warranty on the used pick your parts as they're already used. So its not really necessary or needed. Well in my opinion the warranty is just a way to add more $$$ to your bill. Other than that I'd come back if I needed a part.

Best Pick-A-Part in the IE! Multiple locations around. From ONT, SB, to VV!…read more Pick-a-parts are a very straight forward kind of concept. If you are looking for a used part for a car, there is a chance you may find it here. Pay the entrance fee, bring in your own tools, pull the part off yourself and pay for it at the exit. There are some additional things to know that will enhance your experience here. (1) Don't bring any parts stored in your tool box that may have been pulled from another location - there are bag checks (before you enter and as you exit). You don't want to look like a thief. (2) There are some tools that you may not be allowed to bring in, such as a jack. Why? Well, I suppose to keep injury occurrences down. It is possible to get hurt while picking your own part, however, you basically sign a release at the door as you enter. (3) Lastly, if you forgot a tool or need to leave and return with that specialty tool, you may get a re-entry hand/wrist stamp so you may return and enter without paying the entrance fee a second time. Just be sure to ask for it before you exit. The only down side to coming to a place like this for a part is this: (1) Those who usually come and pick parts usually trash the vehicle for that one part. Meaning, some could be there to pick a blower fan for the AC of a car, but demolish the whole damn front interior (dashboard and all) just to get to it. I wish there was a better way parts could be spared for those who could actually put it to use. If you are picking, don't trash the car of its other parts. (2) All, if not most vehicles, are lifted on dummy rims. While this is the business' way of organizing the junked vehicles in the lot, it makes it very difficult and barely impossible to break that retainer nut getting to that suspension knuckle you are after. (3) The business will assume that you want warranty on EVERY PART YOU BUY. This is the most annoying part of coming here because if you do not think to ask for NO WARRANTY, you will end up paying a few extra bucks per part... and it all adds up. So if you are in for a bargain and can go without the warranty, you will save some $$$. (4) Some parts are not clear how you are being charged... in this case just ask. Lastly, the workers here are usually pretty helpful when locating a car in the lot for you. Happy picking!

The worst junkyard business experience ever they lied about the descriptions on car-parts.com and…read moreon the phone and made me drive for nothing beware buyers dishonest people.

From the owner: Scrap Metal; Auto Partsread more

Encontré lo que andaba buscando.nomas ablar y comonuvarse con el dispcher y preguntar por la piedad…read moreque buscas.y eyos amable mente.te atienden.demaciado bien.gracias.

Worst customer service imaginable. I ordered a part from them and they sent me the wrong one. After…read morereturning the part they took several weeks to send me a refund and I had to call them multiple times. Made me feel like they were trying to dodge me and blow me off. This is not respectable business behavior.

This pick A part in San Bernardino is ok. We've come a few…read moretimes when other places didn't have parts we we're looking for. Some employees are helpful and some aren't.

Not worth it anymore unless it's a rare part no one makes. On half price day a Prius wheel is…read more $25 plus $20 core charge plus $8 to dismount a trash tire on the wheel. Went on eBay and found the same wheel for $62 in better condition. The junk yard charging warranty and core charges is a scam. Not worth your time

Refused to give me a refund on a part that was cancelled within 24 hours of ordering. When asked…read moreabout the refund he stated "My distributer LQK is charging me a 45% restocking fee." He wasn't aware that I knew that LKQ was pick-a-part. When i confronted him about it he changed his story. Despite the fact I never received the item or that "pick a part" has free 30 day returns with no restocking fees I can attest that this man is 100% a Crook with no integrity. When I asked him to show me some paperwork that says 45% restocking fee he refused to show me any documentation to back it up. Essentially he's holding my money hostage and trying to hold on to a good chunk of it with the pretense of another business, with a proven track record of easy returns, is charging a ridiculous 45% restocking fee of almost $1500. How is this not illegal?

No response I shipped over my part a month ago and no communication…read more Have called and was told Ill be getting a call back no response. Ghosting customer's and stealing parts is not how to do business!

Very good quick service. Got an appointment right away and employees are professional and happy…read more Best price by far that I found in Riverside and San Bernardino counties

Great service and communication! They worked with our needs. Will use again for our next home…read moreproject.

BEWARE! These people will lie and steal your property just to exercise their perceived power over…read moreyou! I inadvertently took the jack from my car into the facility in case I needed it. They failed to follow their own policy to check bags of people going in - if they had the employee could have simply informed me to take my jack back to the car. After purchasing my part, I was exiting the facility and the "supervisor" checked my bag and implied that I had stolen the jack! Very embarrassing! She informed me that she would not take a look at the trunk of my car where she could clearly see where it had come from.. instead she told me that she would review the video recording and if they had failed to check my bag, then they would return my jack (the big lie). Jackie clearly wanted to stick it to me and returned with a single useless still frame picture of me entering the facility! Time stamp on my receipt 11/8/2025 1:20pm customer with the yellow bag.. Jacky took great delight in exercising her authority and effectively stealing my property because I was upset! I left after giving her some choice words (not proud of that but oh well!). In hindsight I should've called the police! Theft is theft!

I was hesitant to come here because of the bad reviews but I had a pretty good experience. I needed…read morea bumper for a Kia optima and they had a lot of Kia's on the lot! They didn't charge for us to remove the part ourselves like a lot of these reviews said. I took off a star because it is true they charge for every little damn thing. But I bought it because I was not going to take everything little thing off to save $50. I didn't buy insurance which sucked because I bought the wrong year but that's completely my fault, buy the insurance just in case! Also the workers can use some help with customer service but overall good junk yard. I would visit again.