Very clean, excellent staff...great food and service. The only reason they are not getting 5 stars, and I deducted 2 stars for is the LIGHTING. OMG, a multimillion dollar buildout and they put CHEAP LED lighting ALLOVER the property it felt like your walking around a walmart the whole time !!! This absolutely KILLS the mood and takes the luxury feel away from the resort just so they can save a little on electric. ??!!?? Why???Whyyy???? It gives a cold ambiance vs warm luxurious. Maybe some people dont care but for this reason alone I dont think im going back there are other options. Its sad because with this little detail they could be 5 stars. read more

Had a blast and even broke up with my girlfriend down there. The place had a real good Riu Property feel to it and always amazing service staff and all staff in General. read more

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It was an ok place. The drinks were not top shelf and food was average. The rooms were very outdated and we kept having maintenance come to fix our toilet. They even came while we weren't there without telling us to change a lamp. In our second to last day they never provided maid service. The shuttle that was provided in the cost was a "no show" to go back to the airport: we had to pay out of pocket for something we already had included in our pricing. It is good for families because they are very kid friendly. The shows are not great. Didn't even watch most of em. The snacks at the sports bar are not the best at all. I'd look elsewhere if your staying in Cancun read more

If I could give this hotel -5 star I would. The service here is a piece of shit especially the front desk people. We got here at 8am and waited til 3:30pm but our rooms still weren't ready! The food here also ain't that great either. The Japanese restaurant is the worse out of all. Their sushi were dry, nothing fresh! Only few items on the menu. The service also sucks. I walked out right after the appetizers came out. They'd give u special treatment if you're Caucasians. We spent most of our time eating at the buffets. Only 1 night they were serving lobsters. All the alcohol drinks were water down. I've stayed at other resorts in Cancun and they gave me a feeling of wanting to come back. But this one, I would not come back and wouldn't recommend it to other people. THEY NEED ALOT OF IMPROVEMENT IN CUSTOMER SERVICE DEPARTMENT!!! Staff need to smile more often! This is not a funeral! People pay a lot of money to come here to relax and enjoy their vacations, not to see your unhappy faces!! read more

Let me start from the beginning with my room. We discovered that the AC was not working to its full capacity, it was warm in my room. We knew it wasn't working right because my family was in the neighboring room and their AC was amazing. In addition I found that my electricity wallplug near the bed I was not working, and the bathroom toilet was constantly running water. I submitted a work order at approximate 930pm (or so) via the RIU mobile app and the technician came at 11 PM when my baby was already sleeping. So he couldn't work on it. I submitted another work order for all the problems at 11am the following in day and the tech AGAIN came around 11pm. Long story short they never fixed the problems. I have no complaints about the beach and pool services. That was actually the best time I had. The pool and beach drink servers are polite and always get it right! That's why I gave 2 stars instead of 1. BEWARE THE DRINKS ARE WATERED DOWN. Now moving in to the dinners we ate at every restaurant except the steak house (didn't have the time). I would like to preface this on my phone review of the restaurants by saying the food looks ABSOLUTELY nothing like the pictures on the mobile menus. I'll start with the first night, we ate at the Mexican restaurant Tamales. The food was bland, the menu is blah. I ordered the Chicken enchiladas "red and green sauce" and sour cream, it was not flavorful, it lacked having chicken in it. It was literally a tortilla small piece of chicken with sauce on top of it. I also ordered the Tampico-style roasted beef fillet rice, beans and red enchilada which was not bad. I don't recommend it. We ate at the Italian restaurant named Venice. We actually ate at this restaurant twice because the food was pretty good. You start with a buffet style appetizer section that includes salads, pasta, raviolis, cold, cuts, and pizza. Then you move on to the main entrées I had the Osso Buco, Tagliatelle rosinni (buttered pasta with beef fillet and foie gras), and Ravioli with ricotta cheese and lobster. All the food here was good and the service was good. again the food looks nothing like it is pictured in the mobile menu the portions are much smaller. We ate at the restaurant called Krystal. I ordered Mixed green salad with fruit and shrimp, Hamachi tiradito with lime, jalapeño and wasabi mayonnaise, and Boneless braised short ribs with foie grass and vegetables. The shrimp in the salad was cold as if it had been sitting out for a while. The yellow tail sashimi (Hamachi) was disgusting. It was a fillet that had sauce on it. it didn't taste fresh, it was fishy, slimy, and chewy. No complaints about the short ribs it was actually good! Now let's get to the WORST RESTAURANT I've EVER been to!! EVER!! Kabuki the Japanese restaurant. The servers are rude as F&$K. I've never met a server who tells a customer to relax when a customer inquires about their food. And I never been to a restaurant that "takes your order" then brings u what ever the hell they want or don't want. This happened at Kabuki. Abraham is a disgrace to RIU and the rudest individual at this hotel. Next the food is gross. As the rest of the restaurants the food doesn't look the same as the pictures on the mobile menu, but this place wasn't even close AT ALL. Imagine ordering spring rolls with shrimp and get a wrap with lettuce and bell pepper instead, then when u ask the waiter about it they say "oh are you sure there isn't shrimp" like really?? I know wtf a piece of shrimp looks like. Then we ordered the Duck ramen. Which was supposed to include an egg. Well out of the 11 people sitting with us 5 ordered ramen and 0 got an egg so we inquired about it. Abraham says you guys wanted egg? Umm no shit.. so he goes to the back and brings a couple of hard boiled eggs they looked they were cut with a dirty knife black around the edges just fucking gross. Anyways there's more but I think you get the point. We got up and left mid meal. read more

Riu Palace Pennisula is the best resort ever, wonderful ,hardworking staff, friendly, happy, shows are amazing, restorants are perfect. Highly recomended read more

Riu Palace Peninsula - Hotels Near Me - Cancún, ROO

Came to this hotel to take a break from work, stayed in the adults only VIP section. Staff here are great and the beach is beautiful and swimmable. Unfortunately we will not be returning. Morning and night we have had to deal with room issues that never got resolved this is our 3rd night here and they have yet to resolve a problem with the door locking us out of the room a few times a day. Other issues were resolved fairly quickly like there was a problem with the toilet then the safe. It's disappointing because we are here to destress and hard to relax. Another disappointment was the food quality though staff try to make up for it. This is day 3 of our 7 day break hopefully it improves. read more

Overall, the trip was great and the hotel was nice. The staff were all very helpful and friendly. Although, you should be prepared to tip at places like the bar if you want decent service. That was a bit of a surprise being that the hotel was supposedly all-inclusive (with tip as well), but that being said, if you do tip, they were great. The facilities were awesome. The restaurants in the hotel had a good/wide selection - overall definitely better than I was expecting. The lasagne at the Italian restaurant was delicious and the Mexican restaurant was great. The Japanese restaurant, however, wasn't so great (the rice/sushi was clearly prepackaged and was really bad quality). The 24 hour room service was amazing, but the menu can definitely get repetitive if you're staying for an extended period of time. WATCH OUT for the water sports vendor (located within the beach hotel hut) regarding pricing. We booked a day trip on a catamaran to Isla Mujeres. It definitely wasn't cheap, and upon speaking with others on the boat, we discovered that they had paid a FRACTION of what we did. Although it was a very fun day, it was also a total rip off (also should you choose to go on a boat like this, BEWARE of the drinks served - the open bar was awesome, but the ice used was not from a safe source and made everyone violently sick later). read more

This is my third time in Cancun and first time staying at Riu Palace Peninsula. The decor definitely needs to be updated, lobby and hotel rooms feel very dated. The AC in the room worked well it was always cool. Hotel staff was extremely nice and helpful. Received a massage on the beach and that was definitely worth the money. The food was also pretty good too and there were plenty options. However, the beach wasn't too great it was small with plenty of people hassling you to buy something making it hard to relax and enjoy your stay. The ocean and sand were filled with seaweed everyday. Alcoholic beverages are okay a bit watered down and the coffee bar had some good options. Overall it isn't a bad hotel but could use some updates. I wouldn't stay here again. read more

Riu Palace Peninsula - massage on the beach - Hotels Near Me - Cancún, ROO

Worst service / hotel! Very dirty and unsanitary. My husband and I only take one vacation a year and we picked this resort. However once we arrived we had many issues 1) we were sent to a room with two full beds (so weird, do they want my husband and I to sleep in two separate beds?). 2) air conditioning doesn't work. Ceiling fan does not work. 3) safe does not work We then asked front desk and told them our concerns. They told us to go have dinner and they would fix the issues. After dinner we returned to a two full beds combined which I know I will fall in the hole or my husband will. 1) dirty pillow covers (so I called this in, they said someone will be up to change the sheets, I said no problem) so I tried to cover the sheets with towels in the mean time so I lay down. And guess what!!! 2) towels are dirty!!!!!! 3) best of all our safe still does not work And when we tried to call to resolve the issue they are not willing to help us!!! So you want me and my husband to paid a lot of money to come here to stay in this room?!!!!! This place is not recommended. We stayed at breathless resort last time and from this day on we will only stay there. I have never had such a bad experience, especially with customer service. Please save your money and go to somewhere that will appreciate you as a customer ! read more

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We have stayed at this property several times over the last 8-10 years. What use to be an amazing property has declined to a mediocre hotel. The hotel staff have always been great and even this time they were very personal. The food use to be exceptional, but this time there was nothing that stood out. It was just like any all inclusive hotel. We had to change rooms after the first night as the area smelled like raw sewage. It was absolutely disgusting. The staff Was able to give us another room in the adults only section, but there continued to be a sewage smell in the area. The entertainment at night was pretty horrendous. I can't believe they can't find anything better than what was presented this past week. We were talking with a couple that was staying there and said that RIU is trying out theme parties a few nights a week. While I think trying something new is great, but these theme parties take place at the RIU next door. The adults only villas here back up to the hotel next door where the theme parties take place. If you think you are getting some peace and quite by upgrading to the adults only villas you are mistaken. Guests that go over to the theme parties have to come back thru the villas... watch out for the vomit. We were extremely disappointed in our experience this past week. I think most people that were staying in the villas had the same concern. One of the pools had to be drained while we were there also. We inquired about it at the front desk and were told that the pool is not drained. LOL... the front desk said they would be told and informed if this was going to happen. I guess there was some miscommunication between maintenance and front office as the pool was closed for two days. We decided to book a spa day, since it was going to be cloudy and rainy one day. No problem with booking a reservation as there were plenty of times available. I now know why, the massage that we got was very disappointing. I am not sure if the masseuses even had any training. My wife and I were so disappointed in the experience. I would NOT recommend their spa services. After all that being said, I would recommend staying at another hotel or resort. That is just too bad, because this place was so great in the past. read more

I don't know where to start. Everything was amazing, from checking in with Angel to the food options and 24 hours room service. The sport bar and unlimited drinks (try the "green peace"). The room (VIP villa) were so clean and housekeeping came daily to clean the rooms and restock the mini fridge. The property was so clean, people were walking around all day cleaning. The private VIP pool was great no kids allowed over there and that was perfect. The staff was so friendly and so helpful. I enjoyed my stay! read more

Riu Palace Peninsula - Views - Hotels Near Me - Cancún, ROO

DO NOT book ANY excursions through this company!!!! We booked a deep sea fishing excursion and also a catamaran excursion. My husband and his friend went deep sea fishing today. We were promised BY THIS COMPANY lunch would be provided and also for an extra cost, the employees would cook the fish for them right there. There was no lunch provided. It is now 2pm, they are just getting back and have not ate since yesterday. The crew members said "lunch has never been provided." And also they were not offering to cook any fish. So everything they caught they had to give to the workers. We went back to talk to the agent and also talked to the manager. They pretty much said too bad since they got to fish. Another couple was at the excursion and said they were promised the same by the same company and were upset. They are very rude and unprofessional. The crew members on the actual ship were hard workers and very polite. They apologized for this company making false promises to us. Definitely screwed out of $280 I informed the manager at Riu who didn't show much concern. WE WONT COME BACK HERE read more

Riu Palace Peninsula - Hotels Near Me - Cancún, ROO

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Great Hotel, Great Service, great Food. Bar service was great. Special thank to Giovanna at front desk and rest of staff. I recommend this hotel all friends and family. read more

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Whatever you do, do not stay here. This place is a scam. I went once as part of a family trip around the holidays and when we arrived at night, they refused to give us our room key until we paid some huge additional B.S. charge. We had already paid for the entire reservation through Expedia but they claimed Expedia made a mistake and so they didn't let us go to our room until they put a huge extra payment on my credit card. Argued with Expedia about it but never got a refund because the resort stonewalled them and never responded to their inquiry. Last time I will ever use Expedia too. As for the resort itself; it's mediocre. Certainly not worth what they charge. Food was average. The room smelled weird. The entertainment wasn't anything special. There are tons of tours and beach programs they'll try to upsell you into every day. If you really want to do the whole all-inclusive thing I'd suggest going elsewhere. Riu is trash. read more

This review is long overdue. My boyfriend and I stayed here in early august of 2021. I am only writing this in hopes to steer people away from this unsafe resort. We arrived on Monday the 2nd and had a 6 night stay planned. It ended up a 3 night stay. I can only speak from my experience, but I believe I was drugged or given something that made me black out, along with a few other friends we made at the resort. This took place at the adult pool bar on Thursday early afternoon. Security came over to my boyfriend and told him he needed to get out of the pool to go speak with the hotel manager since I was "too drunk". My boyfriend was not drinking what I had so he remembers what happened. He said I was not acting in any way to bring attention to me and thought it was weird that they picked us to speak with. He got out of the pool but Instead of going to the front desk, the security forced him in the elevator up to our room where they tried to make my boyfriend give them money. When he said no, one of them hit him from behind in the back of the head with a heavy metal object (we think it may have been a baton of some sort or maybe a metal flashlight). It cracked his head open and he was bleeding pretty heavily. Some time later, they came down and got me out of the pool and brought me back to the room. At this point, I had no idea what was happening or where my boyfriend was, but I saw blood drips on the floor of our room and it was enough to be alarming. I learned they called the police and they took him to jail. He tried to defend himself when attacked and they spun it around as if he was the aggressor. If you really think about, why were 2 security guards in our room with him in the first place? This was no fault of my boyfriends. I'm unsure of what they did to me, but I was covered in bruises. A couple we had met a few days earlier came to the room with me to make sure everything was ok. They were offering to take care of me but the hotel staff insisted it was not safe for me to stay by myself so they ended up having the police arrest me while I was asleep on the bed and took me to jail. In hindsight, I see why they did that. The corrupt people working the jail drove me back to the resort after 7 hours so I can get $600 to get my boyfriend and myself out, otherwise we would have to spend 36 hours in there. When I went to our safe, I only had $120 cash when I knew I had around $550. They needed us out of the room so they could go in and take what they wanted. They ended up taking the cash from our safe, our perfume and cologne, both of our cell phones, a bottle of excedrin (weird?), and a few other miscellaneous items. They would not allow us to go to our room without security supervision and told us we were "expelled" from the property. We had several employees hovering over us at 3am while we had to hurry up and pack our bags and find a hotel. We booked a flight out that Friday morning. Stealing from their guests is their business. Not quality customer service and ensuring a safe environment. DO NOT STAY AT ANY RIU PROPERTIES read more

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I just got back from a 5 day, 4 night trip to Riu Palace Peninsula and I had a great time! The lobby is gorgeous and huge! Check in was a breeze. We got to the hotel around 1pm and Carlo helped check me in. He said my room (Superior Oceanview Jr. Suite) was just about ready, but it had a king bed instead of 2 double beds, which I was fine with. (he said if I wanted 2 double beds, it would probably be 1-2 more hours). He explained the grounds and restaurants/hours to me and had a bellman help with my luggage. ROOMS: HUGE. All have an ocean view, the different pay grades are moreso the amenities in your room and how high it is. We were in 1134 and had a great view of the water and resort! The room came with a fridge which didn't work. We had them come twice to fix it and both times, there was no difference. Even tho the fridge comes fully stocked with soda, water, and beer-we didn't use anything except some room temp bottles of water to brush our teeth. The bed was not at all comfortable and any movement one person made would ripple to the other side of the bed and the other person felt huge shakes. One night, I barely slept more than an hour and a half & had to take Benadryl other nights to actually sleep. I suggest getting two beds. The AC worked really well (we even had to shut it off a few times because it worked so well lol). The rain shower was something I was super excited about, but it didn't work at all. The fan didn't work when we first got to the room, but they sent someone up right away and it was fixed in no time, so we appreciated that. It was my birthday while we were there and they dropped off some chocolate covered strawberries and a bottle of tequila which was nice. OUTDOORS: The grounds are beautiful! There are 4 pools and 1 adults only pool for the people in the villas. We looked into staying there, but I liked the idea of being in the main building and the views looked way better from them. The pool bar pool and the activity pool are the only heated ones. The infinity pool wasn't too bad though if the sun was out and you stayed a while. We didn't try the lap pool. We only had issues finding chairs one day and it's because we had spa appointments and came back to the pool at 2pm. But if you don't wait until the afternoon, finding chairs or claiming a daybed truly isn't hard. Drink service is adequate to loungers around the pools and beaches but if you want something quicker, the swim up bar (or the other side) is your best bet. Other reviews make it seem like the bathrooms are really far, but we didn't find this to be an issue. FOOD: The food is pretty good here! We had the breakfast and lunch buffets every day and there was always a ton of great options. Being a vegetarian, I didn't find it hard to find things to enjoy! You can easily make yourself a sandwich if you're not feeling anything else! We also did the dinner buffet once and it was even bigger and so good! Don't miss the dessert tables at the dinner buffet!! We tried Venicia (Italian), Tamales (Mexican), and Krystal (fusion). All were delicious! Tamales and Krystal accommodated my vegetarian diet easily (veggie fajitas and an AMAZING vegetable risotto) and Venecia already had a delicious lasagna on the menu! The appetizer buffets in the Mexican and Italian restaurants were also HUGE with tons of veggie friendly options! I wouldn't bother with room service. The menu is SUPER limited and the one night we tried to order, it never showed up. You can always grab extra food from the buffet for your room if needed ENTERTAINMENT: We enjoyed it for the most part! There was almost always something going on in the activity pool (volleyball, bingo, water polo, water aerobics, etc)- we didn't partake- they do a great job though!! The nightly entertainment was actually fun! (last year, we stayed at dreams sands and I was WAY underwhelmed by their nightly entertainment). Definitely don't miss the beach party on Saturdays and the Michael Jackson show!! SPA: Just okay.. I wasn't super impressed by the facilities. Their steam room was not working so really it was just the massage... the bathroom was also just a basic bathroom. The massage/body scrub itself was good. There is a hot jacuzzi and cold jacuzzi you can use, but its right next to the Main Street so constant car noise and far from any type of relaxing.... If you can go to another resort and use their spa, I would. Or, do the beachside massage. SERVICE: The service and attitude of all the employees was impeccable. Everyone is just so friendly and wants to make sure you have a great time! They are definitely the stars of this hotel and played a huge part in how relaxed and satisfied I was the entire time there! OVERALL: I think I will definitely be looking into the Riu brand for any future trips! If I return to Cancun and don't choose another brand, I will def be back at this one [reviews state it superior to the other Cancun Riu's. read more

Thank you Riu for making our vacation so AMAZING!! We had a great time, the service was awesome from the minute we arrived until the day we left. Martinez was AWESOME, he was very attentive to us from the time we got to the pool area until we left. He kept our drinks coming and was so funny and friendly. Luis was also amazing, he helped us in the buffet area and just like Martinez, he knew what we liked to drink and brought it to us as soon as we sat down. We are definitely coming back to the Riu!!! If you are looking for a great place to stay in Cancun, this is it!!! Thanks again for making our long awaited vacation so relaxing and enjoyable! I forgot to mention Farid, I love you Farid!! You were amazing, thanks for the fun games by the pool!!! read more

Wow! All I can say is the Riu impressed me so much! Just when I was thinking it couldn't get better they continually "wowed" me throughout my stay there. This particular hotel is a first class vacation in my mind- but I don't travel much. The people who work there are such quality individuals. Warm, friendly, super attentive, gracious, excellent all the way around! I wish I knew all of their names because every single person I encountered were top notch. Raul, for example was there in the pool early in the day demonstrating the kayak race activities, then he was at the roulette wheel taking charge of that for casino night, then he was on stage after the Elvis show that evening. I'm guessing they work 16 hour days?! We saw Maurino, we think he is the Las Olas dining room manager there at the crack of breakfast, and into the evening at the seafood buffet. These are very hard working people. The lower floor bathroom where people go to use the facilities is attended all day long by one cleaning person. It's SPOTLESS! Even though tipping is "included" I would bet my life the workers are paid poorly and not benefitting from tips- please tip if you can. I didn't go on any side trips/excursions while in Cancun. I really enjoyed the hotel's activities. One of my favorites was the Coco Bongo pool party that took place at the infinity pool. There was music, dancing, a saxophone player, contests, and fun with water balloons, beach balls and long balloons that we used like rally towels. Just when you thought it couldn't be more fun- they "wowed" me with filling the pool with foam! Yes they had a foam machine and the Infinity pool filled with foam!! So freaking cool!! Another thing I had fun with was poolside Zumba & water aerobics with Danny of Riu Fit! He was a seasoned professional dancer but he was an awesome teacher. Very encouraging. The food, the dining experiences were amazing. I personally didn't care for the Italian restaurant, we went our first night and didn't return. We dined at Krystal (the fusion dining place) twice. *** MEN MUST WEAR LONG PANTS***. It was divine! The only draw back was my lobster risotto was tough and stringy I really couldn't even eat it. The tapas, cerviche, beef tenderloin and of course the desserts blew my mind. Just when I thought it couldn't get better Las Olas wowed me again! Las Olas (where we ate breakfast everyday) turned into a seafood buffet on one of the nights we were there. They had tender juicy Lobster tails on the buffet! Among many delicious hot seafood items, and a cold seafood bar with things I have never even seen before. I could go on forever about the food but I'll spare you! You'll have to go and experience world class service for yourself. I would run not walk back to RIU PALACE PENÍNSULA! One other thing I enjoyed was the surprises that await guests in the lobby. Another WOW! The first day I was there, a chef was making crepes to order! Another time there was a limoncello bar set up, another appeared to be a sangria bar, yet another was a beautiful tequila bar complete with lovely sombrero mariachi hats decorating the area. Keep in mind, I don't drink but I was very impressed with even the nonalcoholic selections , like The Greenpeace, the Meringue and my fave the Copacobanna. I never drink that kind of stuff at home but vacation is different! Areas to improve in my opinion-I would say are front desk help -specifically the speed of service. I had no bottled water and no one refreshed the fridge. I called and it took quite a while to get what I asked for (that should have already been done) I tipped our maid everyday but one day I got no washcloths or hand towels. I will say when I had an issue with my safe in the room they came up promptly to reset it. My husband actually inadvertently locked it up. The safe itself was highly functional until the battery burned out on our last full day. I liked how the hotel allowed guests to check in early and even if your room isn't ready they give you the RIU bracelet denoting that you're a guest and you can go get something to eat. Also after you officially check out they give you a small voucher so that you are free to eat or get coffee while you wait for your transportation. IMPORTANT- DO NOT DO NOT DO NOT LOSE YOUR WRISTBAND OR REMOVE IT. A couple we met went jet skiing and his fell off in the water & the hotel was trying to make him pay 120$! DO NOT LOSE YOUR TOWEL CARDS OR ROOM KEY CARD- these items must be turned in at check out! Also they will cut your wrist band off. A very sad day. I was crying when I had to leave it was that damned good! If you go I know you'll have a great time! We didn't do any of the activities or extras- we simply enjoyed the lovely RIU resort! They made us feel like a King & Queen!! read more

I stayed at this hotel last Month, I was expecting a palace and It was something close to a motel 6, The room was look cheap ( doors unpainted, slidding door broken, small fridge was loud, beds were uncomfortable and small) The pool area was ok. The food was good event though part of my family got sick from it... Definitely not a good place for kids the environment is basically for adults..not to much to do do except the pools. They need to remodel this place ASAP. If you are traveling with family I would highly recommend the hotel Seadust Cancun. read more

If I could put 0 stars I would. I went to a pool party next door and was drugged and left for dead in my hotel room. Asked the hotel for video footage and the denied me and said it was against the privacy policy. I legit almost died in that hotel room. We didn't go off the resort just over 1 bridge and was there. We walked in and seen it was a private pool inside the pool party for our resort so we packed our stuff inmy friend fanny pack and put it away. Then got in the pool that had no more that 8 ppl in it and walked to the swim up bar that's when I seen the gay Mexican man we meet by the pool after breakfast. He was there with his boyfriend. He introduced us to his boyfriend and we talk shit then we all go to the swim up bar in the pool. My friend and I have been drinking patron Repo the entire trip so we ask for that. The Bartender says they don't have that so he gives a two repo shots. We cheers and took the shots. We look at each other and say this shit don't taste right. When I woke up I was laying in the bed in my room bleeding out from a large leg laceration to my right leg and my friend laying on the floor read more

Fantastic resort!! Great customer service throughout the entire area. From the pool staff, restaurant staff and hotel staff, all are just top notch!! It's my second trip here in 5 months. read more

Zero stars, service is non-existent. The water in the shower flows not only to the rest of room, but out the door to the hallway. The staff act as if its normal. We asked for third bed, since we have two kids and they brought one, but not the pillows. Still waiting for the pillows. We call for a car, they arrive but don't notify us. Asking in English they reply in Spanish. Would definitely not recommend. read more

The hotel staff in the restaurants, facilities, and other service areas are absolutely phenomenal. Management is awful and run by scam artists. We changed the name of one guest due to unexpected events. My mother's room was completely paid for but the name of her roommate changed. They attempted to charge $1400.00 because the name changed (not an addittional guest, just a different name). They claimed that they were unaware in advance which we were able to prove was false. They claimed the change was not made in a timely manner, which we were also able to prove was a lie. When we asked to speak with the division that could verify, they said it was not possible. When we found them ourselves and put their reporting division on speaker phone to verify that we had made the proper changes in a timely manner, the manager attempted to hang up our phone so the change could not be verified. They had no intention of clearing up the matter, management only wanted to get an additional $1400.00 from us. The "management" of this particular property are scammers and were not interested in finding the truthful resolution. While going through this ordeal, another customer approached us and said they had a similar experience. The front desk staff even charged us $1.00 to use a pen. This is our 3rd stay at a RIU. We love the brand but would not recommend this location. read more

This is the first time I have had to write a review. We have been to Mexico 14 times with our kids over the years all at all-inclusive hotels. Here is what was good: The best hotel beach I have experienced in Mexico hands down. The vast majority of hotel staff were really nice. Nice beach chairs. Here is the Bad: Go here if you prefer to stay at a rundown Holiday Inn but pay a premium. This hotel is only 12 yrs old but looks like it was built and decorated in 1985. Most everything was worn and run down. We booked two rooms for the 5 of us. We requested a King or Queen bed form my wife and I but were told they only could give us two full beds, so my wife and I slept separately. NOT happy. We stayed 6 days and every day but the last full day our room key cards would erase themselves after each use, causing me (with a bad hip) to trek down to reception and wait in line every time I attempted to enter our room, so they could re-code the key card. They brought a maintenance person to look at the lock and he "re-programed " it but it did not fix it. On the 3rd day, upon going to going to the front desk for a new key a lady working the reception desk by the name of Liz informed my wife that the reason our key no longer worked was because we failed to pay our VAT taxes for the room (implying that they disabled the key to keep us out of the room until we paid) We explained that we paid and she was very insistent that it had not been paid and demanded to see the receipt. Fortunately, for us we are organized enough to have kept the receipt. Turns out after proving we paid the VAT taxes our keys still stopped working. On the 5th day, I demanded to speak with Liz's manager and ended up speaking with someone who was identified as the Senior Reception manager. She was rude to us, unsympathetic and declared "give me all your keys - let's go!". By this she meant "let's go to your room along with a maintenance person. Upon trying our key she immediately noted that an orange light blinked on the door and declared the problem was a dead battery all along. With that, I expressed how unhappy we were that we had to suffer so much when it was a simple battery change. She went on to dish out a word salad of nonsense and refused to take accountability. In short, she explained that it was not her job to be concerned with our satisfaction as she managed reception. Additionally, our shower had a super slow drain and despite maintenance "addressing it" it still caused us to take a foot bath with each shower which is pretty disgusting if you understand the muck that resides in the plumbing elbow of shower drains. We are done with RUI. RUI REPUTATION MANAGER: don't bother to reply with your meaningless and generic response or worse yet with the likes of this copied and pasted response to one of your other reviewers: "We always recommend to leave the full name on feedbacks, so that we can do the proper follow up of what you are stating and assist you when applicable. The choice of words are not interpreted and received as criticism, but rather as an attempt to offend. We are truly saddened to read that despite our best efforts and the goodwill of our staff, we were unable to fulfil your wishes and you did not find anything positive about our hotel." Best Regards, Hotel Riu Palace Peninsula Online Reputation Manager read more

The absolute worst hotel ever. A lot of games with checking in and out. Said it included transportation but they messed that up and said we had to take a taxi. Very wore out interior. Food was terrible Overall just the most exhausting trip ever. Never hated a vacation so much in my life read more

5 star for the service especially for Alex by the door and his wonderful personality, Max and Alexander at the Italian restaurant, Carlos , Gasper and Andres at the buffet, Andy and Diego at the reception.5 star for the coffee area and the live music every evening . 3-4 stars for the size of the restaurants (becomes a hassle to get in) too small for the size of the hotel. 5 star for the variety of the restaurants ( Italian, French, Japanese, Mexican and steakhouse) all with walk in , no reservation.5 star for the breakfast buffet (got everything from A to Z) .5 star for the BBQ outside but the poor guy is by himself , he does the cooking, the fill up and the clean up , would be nice if he gets a helper. 5 star for the 24 hours bar (they serve coffee and tea early morning) .5 star for the heated swimming pool ( the main one is heated 24 hours) . 4 star for the room service ( the food need to be more fresh) 4 stars for the rooms, the fridge kinda old and the outlets need to be replaced, the whole room needs to be updated. Over all in my opinion it deserves 5 star , definitely will like to come back. read more

I am of mixed feelings on this location. The hotel itself was nice, but crowded, I prefer more quiet and NO kids! Ocean and pools: They have several pools none of which I enjoyed very much, and there was no wash rooms near by so I know everyone was whizzing in the pool. YUK! They only had 1 infinity pool and it didn't even over look the ocean so how is it infinity? FAIL! They do have a nice palm beach area which is very relaxing and comfortable, as well as a hammock area which I liked very much just to nap and relax. The Beach area is very small and so is the swimming area, lots of rocks. Water was murky as well. The lobby was pretty busy all the time, I don't like that when Im on vacation. Too many people here for my liking. Rooms were clean and views were nice. A very Purple Theme. Food: I didn't like the food much here, Breakfast was always the same and with so many people it was not enjoyable or clean. Fruit was bland. Lunch was basically breakfast remade into other things or it looked that way. I wasn't a fan. Dinner: Was my favorite meal time. I enjoyed the kulenarium, and isla mujeres, and Las olas. I just ate the Fillets, sea bass, Lobster and Seared Tuna was amazing. Don't be afraid to order a 2nd lobster lol. Entertainment: They always had something going on, Dancing, Singing, Parties, Etc. It was fun just a little to crowded and too many kids for me I probably wouldn't come back to this location. Not really my speed or vibe. I like slow and chill on my vacation read more

Excellent hotel with excellent service and hospitality. Great views no matter which room. Many pools and very close to the beach. Took my family on a vacations and overall very satisfied. At first I was going to leave a 3 or 4 star review yet then noticed the things I didn't like were in direct response to COVID and the hotel was only protecting themselves. I am bummed about no room service during COVID yet understandable. Overall the kids loved it and the shows were great. read more

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We really enjoyed our stay. Everyone was so helpful, specially chef Manuel, Rene, Ezequiel and Alfredo.

Ah, our beloved resort. This was the place that we stayed in during our Cancun vacation. The entire stay was a very good deal, being all-inclusive. From the day we checked in, to the day we checked out, the staff was super friendly and helpful. We rented a room in the adults-only section. We got a third-floor room with a jacuzzi both inside the room, and on the balcony. There was unlimited hard liquor, beer, and wine at our disposal. There was also water and soft drinks in our fridge. The room was amazing, and so were the food options. We dined at a different restaurant every night, and went to different breakfast options every morning. During the day, we went to the pool area, where they had a grill with burgers and hot dogs going the entire time. For a late-night snack, there was a sports bar that had burgers, hot dogs, salads, and a full bar. In the lobby, there was a cafe and a full bar as well. The gym here is small, with some cardio and nautilus machines. But it is good enough to get a quick workout after eating all the great food here. Although it rained through part of our stay, the weather was still pleasant. Even if rain gets you here, there are still plenty of options to choose from. This place definitely knows what its doing. I would recommend them wholeheartedly. read more

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I don't take my time to write reviews but this place genuinely deserved a review. A lot of the reviews on here are subjective to the person reviewing. If you have guests at your resort that have never ate at a half-decent restaurant or traveled to any decent resorts then yes, they will have sparkling reviews. We were delayed so arrived to the resort later than expected. Upon arrival the bellboy tells me that we need 1 person from the group to check-in so I proceeded to wait (35 minutes) while "Sergio" was checking in another couple. When my time to check in finally came up, he advised that I need more of my guests as well as everyone's passport so I scramble to collect those and the rest of my guests. Mind you - they MAKE you download their shitty app in order to utilize for any common needs you would generally call front desk for. I had booked 2 rooms for my parents & I (assuming they would be next door to one another). He gives us one room on the 10th floor and another on the 9th. I figured it was a duplex, he said "no they're not together, but close" - not close at all. They then proceed to give me check-in cards for my room and then tell us that my parents room isn't ready... it's nearly 5PM at this point. We eventually got both rooms, inconvenient and a terrible way to start your family vacation that you planned for. We get to our room get ready to try and get some food and sun since we had been traveling all day - come to find no place was open for food other than this "Sports Bar" where the server grabbed the cold cut sandwiches bare hand and slapped it on my plate - thankful he was wearing a mask though! He gave my wife 6 pieces of burnt chicken nuggets and proceeded to ask the next person as if this was a McDonald's 6 piece nuggets order. We got to our room which had a sewage stench to it. We noticed it was a common thing across the resort. They have a lot of shower drain backups and things of that nature. We would need to let the shower drain for about 5 minutes after each shower to ensure we're not flooding the room. You have to almost beg and water and small necessities. The food is shit. There are maybe 3 restaurants on-site. The best food is probably from the buffet. The coffee shop "cappuccino" doesn't even open up until 10AM as they know all their guests would drink all of the premium coffee so they let you fill up on the bullshit coffee at the buffet before they open up their "coffee shop". Any other resort I've stayed at, their coffee shops are the first places open. The pool "cleaning" consists of staff using buckets of water they fill from the pool, splash it on the concrete, pavers..etc. and then proceed to scrub and push the water back into the pool - talk about self-sufficient resort. Front desk staff is complete shit. They don't give a shit about you or your vacation. No assistance, no nothing. We asked for later check-out (by 1 hour) and they tried to charge us $40. Not about the $40 just the fact that we've had such a shitty experience at your resort and your still don't give a shit about customer experience. They count your pool/beach towels. You need to go pick them up, provide your room number which is fine. If you need additional towels later on in the day and go ask for more they tell you you've already got three towels. Overall - the grounds are really nice. Great location to the beach, staff tries their best but this is an ownership/managerial issue. I WILL NOT RECOMMEND THIS PLACE TO ANYBODY AND WILL BE TELLING EVERYONE I CAN ABOUT MY EXPERIENCE AT THE RIU. Thanks for ruining a beautifully planned family vacation for us. read more

Estoy orita en cancun y estoy tan enojado que hice tiempo de escribir este mensaje!!! Primera mente me entregaron una hibitacion (cuarto) con una señora bañandose con la puerta abierta!!! Me dieron una botella de vino! Cuando el vino es gratis en el hotel!!! Segunda compare un voleto con la agencia MEXICO TRAVEL SOLUTIONS en la lobby y me avisaron que teniamos 24 horas de cancelo, entonces tratamos de cancelar y como lo esperaba no pudieron canselar !!!! QUE MENTIROSOS!!! Les aviso que mejor vallan a la agensia afuera deal hotel RIO PENINSULA A LA IZQUIEREA!!! Mucho mejores presios que lo que ofresen las agensias del hotel!!! Por davor no Usenet MEXICO TRAVEL SOLUTIONS (del hotel) read more

Riu Palace Peninsula - Recibo and agencia MEXICO TRAVEL SOLUTIONS - Hotels Near Me - Cancún, ROO

Not sure how there can be so many stellar reviews, but I've visited many Caribbean beach resorts and this was one of the worst I've ever been to. From entering the building (which is quite beautiful) to check out, the experience was littered with poor customer service and bad food. Upon checking in, the front desk individual informs us that there is a surprise 126 peso fee for what I understand to be maintenance? Not sure about this but the woman didn't do a good job of explaining it, and didn't seem to care that we were caught by surprise. I brushed it off. She proceeds to tell us that although we booked a couples room with one king sized bed, they unfortunately overbooked and only had two doubles available. We are unhappy with this, but they offered us an ocean view for the next day when we get the actual king bed room. Fine. Surprise number 3: the room with two double beds isn't even READY for us to enter (keep in mind it is 3:30pm, way past the check in time). Were they not expecting us 60 days ago when I booked the trip? Alright - we decide to head to the sports bar to eat. It is dimly lit and there is a mini buffet available. The hotdogs were extremely overcooked, the burgers were overcooked and dry, the nachos with cheese tasted like something out of a middle school cafeteria. Nasty but we stomached it after traveling for 9 hours. We finally get the room keys to the rooms we never wanted and it looks fine, similar to pictures. TV sucks, only Spanish language channels aside from a very select few. This bewilders me as it is mostly English speakers vacationing here, but I guess it's not expected people will watch much TV. Sink - little to no hot water. Shower - button to switch from rain shower to shower head was faulty. Bed - cheap and not that comfortable but gets the job done. We go to dinner at the Italian restaurant on-site and order lamb chops, the cod fish, and squid with rice. Everything was either salty or not great tasting. We also ordered white wine and it was cheap $5 Chardonnay. The worst part of it was we ordered the lamb chops medium rare, and they came out absolutely scorched, bone dry extra well done. Disgusting. We leave and decide to go to the buffet restaurant. We call the front desk and ask if sleeveless shirts (tank tops) are fine - guy says Yes. We arrive at the restaurant for another surprise! No sleeveless shirts allowed, except at lunch and breakfast. Back upstairs to change. Ultimately, food was decent here. Back to our room and we see a note under our door saying to get the king bed room tmrw, keys must be returned and valuables stowed by 10:30am tmrw morning, otherwise the room change will be CANCELLED. This hotel literally threatened to not grant the room switch under these conditions, despite the fact that they completely screwed up with getting the right room in the first place. Unbelievable. Next morning for breakfast we go downstairs to return our room keys. We intended to go to the buffet restaurant and we triple check with the front desk if the sleeveless shirts we are wearing for breakfast is fine, per the manager the night before. You guessed it! No sleeveless shirts, says the front desk. At this point I'm livid. We take back our room keys, and change our shirts for what feels like the 10th time. We arrive at the buffet restaurant and of course everybody and their grandma is wearing a sleeveless shirt. Seeing this sent me over the edge. I am only on my second day of this trip and have found service, management, and the quality of food to be poor. Communication is disconnected. Not a single employee apologized for the hassles even after explaining the situation. I give this resort 2/5 stars and not 1/5 because the beach and pool are great. Will never come back here or recommend this to friends and family as I don't want anyone to spend thousands of dollars to experience such a mismanaged experience. read more

Riu Palace Peninsula - Lobby - Hotels Near Me - Cancún, ROO

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Downgraded due to overbooking to start off. Left my bag in their "sports bar". Asked for it back at the front desk and was told they didn't have it. Only after I pitched a big fuss and started tossing stuff around did they give me my bag back. It was behind the desk THE WHOLE TIME. Then they charge me for pushing over a stack of plastic chairs. Thieves. This place sucks. read more

Unbelievable all inclusive 24/7 - Fine dinning & buffet, rooms over looking ocean absolutely beautiful. The music at night little loud but ends around 11:30 ish. Recommend if you have children to be on right side of the hotel. The staff A plus from the moment you enter, maid service, bartenders, waiters, chiefs. Alway something to do at the hotel for adults & children. Even child care if needed for date night Can not leave out Cappuccino,espresso, latte. We took the loco bus in front of hotel $1.00 down the strip to mall (Hacienda tequila) great store to shop at. Great prices plus the have kits for snorkeling & you take a little tour on how tequila was made (you get to sample several types of Tequila) Then back to hotel in the local bus $1.00. You tell the bus driver destination. (Bus drivers are nice) This hotel I would go back in a heartbeat. read more

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Very nice experience here at the Riu. First impression had me worried we had stayed the wrong hotel for our age and the fact we did not have kids with us. It seemed very much relaxed and family oriented . My fiancé and I honestly wanted to drink and have fun during our vacation; so,if you're looking for a party-type atmosphere you may want to consider a different hotel. Our room was spacious and we loved the jacuzzi. Lobby was nice and clean and staff was friendly and helpful. The restaurants were exceptional. The adults only restaurant was delicious. The Mexican restaurant was authentic. The buffet was good. They had a pool party on the last day and that was a blast. Overall I'm pleased with our stay. read more

I've traveled a lot and this all-inclusive hotel is one of the better ones I've been to. I was here for 10 days. (It was originally 5 days but I extended it because it was that good) this is the newest Riu out of the 4 Riu's in Cancun. It is the nicest one too according to everyone. Is it Good for Families or Adults - Both. I went during the end of September 90 - 95% of everyone are adults. Sure, there are small kids but they dont play in the adult pools, There are two designated pools for kids. The Hotel Itself: Its Clean. Its Purple. Its beautiful inside even though the interior is sub-par when you compare it to Vegas - From what it sounds like, its one of the better ones tho. The Pools: There are 5 pools. Three of them are mainly used by the adults. They have volleyball games and pool activity people to set up games from Water Volleyball, Bingo, Drinking-Tug-O-War. They have pool that over looks the beach and ocean. There is a swim-up-bar, and that is always croweded. They also serve a delicious lunch everyday from 12-2:30pm (if you feel like you dont want to go to the buffett) The Food: Of course, everyone has their own opinion. Again, I am not a foodie, so I am I represent normal people on how they judge food. You wont be disappointed with the buffet or any of the restaurants (besides the asian restaurant) Don't listen to the few on here about how lame the food is, its not. The buffet always has a lot of variety. I was with a group of 7 people on one day and everyone literally raved about the quality and variety of the food. They have 4 different restaurants. The Best one is Kystals (you'll have to dress up a little for it)... the next is probably Tamales (Mexican) and the next is (Venicia) which is the Italian. The Asian restaurant isn't good... you'll be deeply disappointed in the sushi, but the other entree's were ok. Tipping Advice: Always wonder how much is too little or too much to tip? Table of 4, we leave 3 dollars for Breakfast and 3 dollars for lunch. For Dinner, we leave a simple 4 or 5 dollar bill for a table of 4. For 2 people, I leave 2 dollars for breakfast and $2 dollars for lunch, and if I am at the buffet. At the restaurants for dinner, I leave a few dollars more. I am not sure why people are tipping $20 dollars (like some people I've read). Its not America... The best advice is to get $100 dollars in $1 dollar bills. us that for soley tipping. Whether you are the coffee bar called Capichino (coffee is GOOD here) or at the one of the alcoholic bars, be sure to give the person a dollar for every drink they bring. Entertainment: Every night, they have a live band and 7 entertainment directors who entertain peopel at the pool and at night with a show. Every night is a different show. Its pretty cheesy, but once you get pass that its suppose to be cheesy, then you'll actually have a good time. Make it fun, and it will be fun. The Sports Bar - This is where you can play air hockey, pool, and grab a sandwich, burrito, nachos, hotdogs, pastries, in between meals or late at night after you come back from hitting the town. This place has saved my hungry several times throughout the week! Lifesaver Capichino - This is the coffee bar that I mentioned early, located in the back of the lobby. Good stuff. I probably got 2-3 cups of coffee a day, from this place. (they also have pastries) The Rooms. They are OK. My only complaint is that the beds are not the greatest but they aren't bad. They give you two sheets of blankets, which are thin... and I am not use to that, but I realize that its ALWAYS hot and humid in cancun. I did ask the maids for another set of blankets and you'll be fine. You're never in your room so.... The Internet: They do have wifi. It works fine in the room and at the pool. If you go to their public access beach, you wont get the wifi. If you go to the beach when you head down to the pool, there will be wifi there. Sometimes the wifi cuts in and out, but overall it was 85% consistent throughout the time I was there. Activities: during the day, there will be Tour opportunities. We went with Lomas Travel that were one of the representing tour companies there. Here is my opinion as a must to do. 1) Xcaret SHOULD be the #1 thing you should do there. 2) ATV and Jet Skiing at Mordona Adventures. (dont do the speed boats, its not that fun) 3) At the hotel pool, they have a few activities that you can buy like Jet Skiing. $61 dollars for 30 minutes... sorta expensive, but the water is nice and very warm (Be sure to go in the morning cause the ocean is more calm, if you go in the afternoon, the waters get a little more choppy) 4) Next to the Hotel is a ferry that cost about 19 dollars (round trip) that takes you to the island across the hotel. It takes 2 minutes to walk to the ferry and they leave once every 30 minutes or hour (I forgot). It takes about 20 minutes to get there and rent a golf cart for 4 hours, for 30 bucks. Would I come back to the Riu Peninsula. Yes. read more

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I got the worst service from Andy front desk employee and the Manager Meli. After we Checked out we found out that our flight got cancel. When I told Andy she said that they have no rooms available. And then the manager Meli told us that we can not stay even in the lobby that we can stay only until the 8:00pm and our next flight was at 5:40am. At 8:00pm they kicked us out and I had my 74 year old mother with me. Mother with me when we got to the airport we got to do er got to the airport at 8:30pm p.m. P.m the airport was closed. We were outside with my 74 year old sick mother. We have been to different Rius a lot we never got this much bad service. read more

Quite possibly the worst service of my life. My wife and I were on our honeymoon and the bar and waiter staff were very rude to us and preferred to cater to those with a lighter skin tone or people who where other nationalities. My wife and I are Mexican and we're very surprised with the treatment we received. We did not expect to be treated better than others, nonetheless we at least deserve to be treated with respect. The worst treatments we received were at the swim up bar on our first day. We tipped the bar tender Freddie well and he still delivered our drinks much after the Americans who had just swam up to order. We finally got out drinks and we're grossed out at the warm beer and poorly mixed Piña colada. We decided to leave. The following day we attempted to eat the Japanese restaurant where we were yet again met with a rude employee. The host was very short with us and reluctant to sit us, we were hit with so many excuses before we finally managed to convince the host to get us a seat. After we were seated the waiter was also very short with us and rushing us as to what we would like to order. Our noodles came undercooked and they did not bring us out soda. The following night we attempted to eat at the steakhouse but were turned away because of the wait, the waiter was convinced that we would not make it in time before closing (it was 7:40pm). We ended up eating at the Italian restaurant where the staff was very attentive and polite. The next day we went back to the steakhouse at 6:30 and we're met with the look of disgust of the host once again. The waiter made it known that shorts and sandals were not permitted (although we are at a beach resort and the restaurant is directly in front of the beach with stairs that lead up from the beach). He rolled his eyes and said he would "do us the favor" of sitting us. After spending about $2000 dollars for an all inclusive hotel. I would expect to be treated with respect and dignity. However, shortly after an American family in beach attire were immediately seated and brought their drinks and appetizers before us. I will never stay at another Riu again. Maybe next time I'll try Hard Rock. On our last day we were confronted by a lifeguard, he attempted to kick my wife and I out of the VIP pool and told us that we did not belong there. He advised that we needed to vacate the pool and go back to the regular side with everyone else. We booked a villa for the week and we're granted VIP status because of our reservation. After explaining to the lifeguard several times that we were VIP guests he finally left us alone. The service here is nothing short of a joke and it was definitely not something that we expected on our honeymoon or "VIP" service. PS. If you are not fair skinned please don't bother staying here. read more