My Goldendoodle isn't very social, and I was worried that he wouldn't be able to get groomed…read more However, I found a wonderful groomer, Elena, who knew exactly how to handle him and gave him a beautiful haircut. Thank you, Elena, for such a wonderful experience--we will definitely be back!

First time having them groom my miniature Australian Labradoodle. Groomer was attentive to my…read morerequests. My dog seemed happy and I have no complaints. Price was a little high but I suppose to be expected these days. Communicated via text when 10 minutes prior to finishing which I appreciated.

wow! i loved the way the groomer was with all 3 of my animals…read more they beat all other animal grooming business in this erea. they treated me and my animals with great respect and care I paid 30% Less and got way more. The teddy bear cut randy did on my pom was amazing! i wish i could give you a 10 star rating but the highest yelp lets me go is 5. if you want the best for your pets take them here.

Pretty easy check in process and the workers were really polite. My dog came home calm which is…read moregreat for a lab!

Notice all posted reviews are old...I just experienced the new South Hill location on January 29,…read more2025. I don't think the business is ready for prime time, -Services offered are not price-listed on the website; - 44lb poodle cost $140 to groom = excessive [2x Petco]; -assumed tip was included in that price; -a 4% service charge was added for a credit card without warning! -the groomer cut my dog's face under her eye and didn't fess up. - no follow-up apology has been received; This business won't last is my prediction; they are not customer friendly; but rather rip-off artists.

If you pay attention to the reviews on Yelp you will notice one thing, sign up dates. When you see…read morethat an individual has a few great reviews but that all of the reviewers have only 1-2 reviews something is wrong. Not to mention these were all done within three days of each other. This usually means one thing, these are all friends of that business or the actual owner themselves. I know for a fact one of the posters on here is his mom. Not a reliable reviewer if you ask me. Anyways take those type of reviews with the proverbial grain of salt. Now lets get to a REAL review of this company. This review is for a dog that Ryan trained for weeks for my child. Ryan had this dog for approximately two months. Upon return this dog acted absolutely no different then the day it left. It refused to listen to any command given unless yelling at the top of your lungs, hopefully that is anyway. It acts like any dog that you have had that has never set foot in a trainers presence. All of those great videos on you tube are a joke compared to the way this one acts. Not at any point since the day the dog returned has it acted like it had received training of any type. As for walking on a leash, forget it. The dog goes crazy while on a leash and is impossible to control. Now some might say your kid is doing it all wrong then. Well a trainer trains a pet for the owners, not for himself. Lets not forget the owners also attend some of these training sessions. So if that is your thinking forget it. Basically, the hundreds of dollars he charged was flat out a complete rip off and a waste of money. The avg person could do a better job. I would love to say what a great trainer he is, thing is is wasn't in this case. That is the plain truth. I understand that there might be times when a pet is harder to train then others or is just impossible to train. If that is the case suck in your pride and say so and return the money and say "Sorry, I am unable to train your dog" and call it good. My advice is find someone else to train your dog.

Well, I must say I'm pretty disappointed... I'm only giving this 2 stars instead of 1 because I…read moreactually thought the owner was a pretty nice guy and seemed very knowledgable. He also did a free consultation which was nice. Unfortunately he was very bad a returning phone calls and also would text me telling me he was going to call me back and in the end he just gave up on communication all together. He may have had some personal family issues going on and I would have been understanding about it if he was honest and just told me upfront he wouldn't be able to start training with my dog for another week?? Idk in the end I had to go with a company that was more reliable but more expensive.

Very happy with the service. Prices are reasonable. The Owner, Morgan, was exceptionally helpful…read more They have quite a few pets of their own to cuddle with too.

I so wanted to love this place. My dogs look good but my husband said it was dirty which makes me…read morenervous about infections. He is not that picky about places. They quoted me $55 for the full spa treatment. Turns out they classified my 20 lbs dog as a medium, which was more expensive. When I called about pricing, before their appointments, I did tell them I had a 20 pound dog and a 8 pound dog. I wish they would've been more upfront about the pricing. If they were more upfront, I wouldn't be as upset about charging more. They even charged extra for conditioner, which I assumed was included on the full spa experience. Two small dogs for $150 and they didn't grind their nails.

Monty is my 16 years old dachshund-poodle mix, with lots of medical issues including painful hips…read moreand weak hind legs. The poodle side of him causes mats in some areas and he's very cranky about having his snout trimmed. Randi took all this into account, and she suggested a special plan to make grooming him as easy on him as possible. I dropped him off in the morning. Randi then did a little work on Monty, then let him rest for a while, then groom a little bit, then rest, etc. It would take longer, but it was worth it. I was so happy with the care he received, and how she had taken every point in my (long) list and addressed each one perfectly. One of the special touches is that they don't kennel the dogs during the process. Instead they have a huge play area that's like a mini dog park. Monty was having so much fun when I came to pick him up. They also do have kennels available for dogs who need that instead. Everybody's happy!

Ive been going here since I first got my pup poodle, I'm very loyal to the places that do quality…read morework and river city grooming has always exceeded that. and at a reasonable price! that being said this last time was absolutely terrible the groomer was very unprofessional making rude comments about my dog. her cut was terrible 1/10, shaved her a one length cut her eye lashes off left patches of hair, split her toe nails. then the price for this because she was "so matted" 180$. absolutely not I ended up paying 120$ for my dog to get messed up and talked to like it's our fault. The only reason I'm making a review now is because I tried reaching out to give the owner a chance to make it right or even deal with the groomer and I didn't get a respons. I'm absolutely furious about the level of professionalism and incompetence from the groomer.

We had a very scary emergency with our young cat, who had been throwing up all day and stopped…read moreeating and drinking. We brought him in, and the doctors quickly took x-rays and discovered he had a string wrapped around the base of his tongue, which can be very dangerous. The doctors and staff were incredibly kind, compassionate, and understanding throughout the entire process. They clearly explained the situation and the recommended surgery, but it was unfortunately far outside of what we could afford. When we asked if there were any other options, even if they carried more risk, they took the time to listen and worked with us. They agreed to carefully cut the string under his tongue and allow the remaining piece to hopefully pass on its own. They were honest about the risks, but they respected our situation and helped us pursue the option that gave him a chance while still being financially possible for us. They also gave him anti-nausea medication, fluids, and pain management to support his recovery, and made sure we understood exactly what to watch for at home. I'm so grateful for how kind, nonjudgmental, and caring everyone was during such an emotional and stressful time. It was clear they truly cared about our cat and wanted the best possible outcome while also being respectful of our financial reality. I would absolutely recommend them to anyone facing a pet emergency.

I have had to use them twice now! The team has 100 years of experienced vet care between them. Last…read moretime my dog injested a bunch of chocolate which is toxic! They took her in quickly and got right to treating her. If you care about your animal and need help they are there when no one else is open!!

Pam has been doing massage work on 3 of my dogs over the past seven or eight months. One of my dogs…read morewas going through chemotherapy and the massages helped to ease the effects of the drugs. One of my other dogs is a rescue that is missing part of his hip bone due to prior trauma. She has helped him to regain some flexibility and strength in that hip and ease the strain on his other muscles that have had to compensate due to the injury. Lastly, she helps ease the pain of our old, arthritic girl who has bad knees and hocks in her hind end. After Pam leaves, all the dogs are well rested, happy and spry. She has helped them tremendously! Callie, Dom, Hobbes and I highly recommend her services.

Pam is so wonderful! She watched our cat while we were out of town and sent daily updates and…read morepictures to let us know how our furball was doing. She was kind, personable, attentive, and very caring. We will definitely be calling again next time we go on a trip!