We needed an oil change and scheduled an appointment with River Road Automotive. Making an appointment was easy, it was a quick phone call. We were able to drop off our car the night before or we had an option to drop it off first thing in the morning (8); with our busy schedule, it was easier to drop it off the night before. There was a drop box to put your key in. The next day around lunch, we got a phone call regarding the status of the car and what other fixes it needed. Aside from the oil change, we needed some filters changed and tire alignments. The prices were good and the people we dealt with were friendly and they seemed honest and reliable. Overall, a great experience and would continue to use them! read more

I've been a customer of River Road Automotive for 30 years. Gerry, the owner, has always been honest and forthright. He's an excellent mechanic, charges very reasonable rates, and above all was always honest. When something wasn't worth repairing, he would say so even though it meant money out of his pocket. Up until a few months ago I would have given 5 stars and a glowing review. But Gerry retired this summer and sold the business to a young guy named Alex. I saw no reason not to give Alex a chance, so I scheduled a brake job and oil change with him. I dropped my car off the night before and dropped the key in the mail slot, as usual. My car sat there the next day without moving. I called but got only an answering machine, so I stopped by at 4pm. The place was closed and locked. So I left the car thinking they got busy and he would do it tomorrow. The next day, same story. The car just sat there and when I stopped in, nobody was there. WTH?! So I got my spare key and took my car back. I asked at the business next door what was going on and found out the new owner got COVID and closed for a week. Was he sick in the hospital? No, just COVID positive. He feels fine. There were multiple other customers all in the same boat. Our keys locked up inside the building with nobody to give them back. At least one person even had their car locked up inside. Well, a full week went by and finally I got a phone call from them. No, not from Alex the owner, but from the family friend helping him with the business. He was calling to apologize. No, sorry, you don't get to apologize your way out of this one. Especially when the owner is too much of a coward to do the apologizing himself. He could have called people to cancel their appointments, or even simply put a note on the door so people wouldn't drop their keys in the mail slot. But he did absolutely nothing. He just screwed over multiple customers without a single care. I will never set foot in that building again and I recommend you don't either. read more

Finding a talented & honest mechanic is one of the greatest challenges ever, but here they are. Cannot say enough good things about these guys, wonderful people who treat you and your car like family. They were able to figure out what was wrong with my Toyota's suspension when the dealership failed several times to identify the problem. Even though its a very specific Toyota only system too, river road hit the nail on the head. I appreciate these guys SO much! Lifelong customers now. read more

You can get much better service and repair,but you'll never pay more! The cigarette smell is free though! read more

Couldn't be happier with them. The prices are very reasonable and they are very honest. They are super friendly- and they are wonderful with communication. They do a fantastic job, good quality work with good quality parts. read more

Just had River Road replace my timing belt. Another excellent job! Water pump was replaced along with some sloppy pulleys. They were parts that were failing. Caught this in time. Discovered a ticking noise I had, is gone now too. A noise I thought might have been a valve tap must have been one of the replaced parts. Very pleased!!! read more

The people here are down to earth and "real people". You don't feel like you're just talking to a secretary at a dealership. Every time I've gone I've spoken to the head master mechanic and owner or co owner. You know. The one who actually knows how to fix and fixes your car. They've always been wicked affordable and attune with my needs. I've never gotten an up sell here. Sometimes they even have awesome garlic! read more

Jerry and his wife Nancy are the best. I've been bringing my vehicles there for over 15 years. It's truly a "Mom & Pop" shop. They're fair, honest people who will never lie to you or rip you off. I once brought them a car my daughter had bought, and it was a real clunker. Jerry said he wouldn't take my money to attempt to make the car drivable. Many other places would have raked me over the coals. I won't ever go anywhere else. read more

For years Jerry has been servicing our cars. Bring the Camry (2), Subaru, Acura, Ford in with a problem - get an on the spot diagnosis and an estimate and a "leave it we'll get to it for you" and it's gets done for what I think are really good prices and I've never had to stop back for a post repair repair. I hear dealership stories from friends that would make me return to bicycle, never the case at River Road. read more

I have been going to River Road Automotive for years and trust them completely. They do not guess at your problem like other places I have been who keep putting parts in until they hit they right one. Jerry wants to make sure he knows what the problem is so he can correct it without wasting my money. I will keep going there and would recommend my family and friends to go also read more

Jerry and Nancy, my car has been starting a little hard until you and your crew fixed it,now it is running great and the price was great!!!!!! We drove it all the way to Arizona with NO PROBLEMS!!!!!!!!!!! You guys are the BEST, but we do miss you two a lot, hope all is well............Vince and Deanne Monsonis, ps how is the golf game? read more