River Road Veterinary Clinic is fantastic! Dr. P. is so nice, helpful, thorough, a great listener and wonderful with animals. There are leashes on the outside of the building in case you need to put one on your pet before coming in. Very thoughtful! The staff is friendly, patient and professional. They are happy to answer any and every questions one might have. If I could give River Road 10 stars, I would! read more

When my teacup poodle fell down some stone steps and hit her head, it became clear something bad happened. I needed to go to an Emergency Vet immediately. I was a 35 minute drive away and was SO grateful that Dr. Chris Dutton came in after hours. He was very professional and helpful and clearly cared about animals. It's that kind of service to the community that makes River Road Veterinary Clinic an excellent place to bring your pets. read more

River Road Veterinary Clinic - My dog is all better now after having visited River Road Veterinary Clinic. - Veterinarians Near Me - Norwich, Vermont

I've owned dogs for the past 35 years. I have experienced all manner of veterinary situations, emergencies, surgeries. I have been a client at veterinary practices in 3 different states. Since Covid my primary veterinary practice lost 4 vets and were unable to offer emergency services. That is why, when I had an emergency with a Borzoi puppy I wound up taking him to River Road. River Road charged me $3500 for keeping my puppy in the hospital for 3 weeks and keeping him sick. When I told them I was out of money they released to me a puppy who, after being IN THE HOSPITAL FOR THREE WEEKS, could not even stand up on his own and was so emaciated the bones of his face were jutting out. His condition was shocking. River Road never provided a diagnosis, just one thing after another after another. What should have been the big red flag was that no one from the hospital ever called me for an update. I had to call them and try to track down updates. No veterinarian I have ever visited before had such completely inadequate communication. On top of the lack of communication, the support staff at River Road was, in a word, terrible. Their attitude, demeanor towards and treatment of my family members every time we were in the building was aggressive, nasty, demeaning and utterly unprofessional. We were gaslit for 3 weeks. And then, after I said I could not afford to keep paying they blamed me for the condition of my puppy that they created. I was, in effect, kept in the dark about the reality of my dog's condition and treatment. Presumably because they really had no idea what they were doing, but they just kept following a course that weakened him further and further. I returned my puppy to them the day after taking him home, thinking, mistakenly, that they would provide care for him that I could't afford. Because at that time I still didn't know RIVER ROAD WERE THE ONES keeping him sick and weak and starved. Luckily, they turned Nigel over to Borzoi Rescue, who was also SHOCKED at the horrible condition of a puppy who had been in the hospital for 3 weeks and was released with no ongoing meds, no nothing and weighed 8lbs when he should have been closer to 20lbs (!!!). They transported Nigel out of state to a veterinarian who treated him for sterile gut (River Road had killed off all the flora in his gut and kept him in a persistent state of starvation). His condition turned around overnight. In one night of adequate veterinary care Nigel was able to rally and begin to recover and no longer needed the IV fluids River Rd had just kept him on while they tortured him. Please do not take your pet to River Road Veterinary Hospital. I am ashamed to have subjected Nigel to the horrendous torture they perpetrated on him. I am ashamed that I allowed myself to be gaslit by these people and my family to be treated with disdain and nastiness by a staff who don't know the first thing about the practice of veterinary medicine. After putting the pieces together about what River Road did to me, my family and my puppy I put a stop payment on a check because I refuse to pay for Veterinary Medical Malpractice. I am 55 years old. I have not lived a single year of my life without pets. LOTS of pets. This was the worst veterinary experience of my life. By a long, long, long shot. Worst of all River Road cost my puppy his health and his growth has likely been permanently stunted. Thank God for Borzoi Rescue. read more

River Road Veterinary Clinic - Veterinarians Near Me - Norwich, Vermont

Great facility and staff who are professional and caring. I feel comfortable and welcomed when I go there. My dog and cat also seem to be ok with everyone. The staff always do their best to accommodate us. read more

This was the worst "grooming" I have ever paid for. I recently moved to the area and called around for a local groomer for my terrier. The secretary at River Road assured me they had a professional groomer. I brought her in and told them I wanted her shaved. They asked if I needed her bathed too which I thought was strange - I'm my experience a grooming contains both a bath and cut. I told the groomer to shave her because of her matting. She asked if I wanted to keep her fluffy and I said if possible, sure but that I doubted she would be able to brush her out since she hates to be brushed. She said it would be about 1.5hrs. 3hrs later they said she was done. I picked her up in a rush because I had to get to a meeting. As I was paying I found out that the bath cost $50 and the cut was charged by the minute totaling $176. I hadn't thought to ask if they would charge by the minute because I have never once encountered that before. When I got home I looked at her closely and was horrified. Instead of shaving her like I asked, they attempted to brush her, cut her unevenly, and shaved her to the skin in random spots. She looks horrific and still has a lot of matting all over. We called back immediately asking for a refund and were told that the doctor who could handle that was out. This morning we called back and were met with rude, aggressive dismissal and 3 doctors who refused to listen to the problem or offer any solutions. They hung up mid conversation and won't pick up the phone. As someone new to the area this was a terrible welcome. I'm not sure what to do now. read more

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Always there when we need them. They have been providing quality care for our dog (who has epilepsy and pancreatitis) for over ten years. No matter when we have reached out they have always gotten back to us within minutes and even come in to the office after hours to help when needed. You can trust them to care for your pets. read more

I am a travel Nurse from out of state. My dog got bit by a spider and she was practically dying when I got her here. They took care of her immediately and saved her life. They were so caring and truly did everything they could to save her and they did. I am so thankful to Dr Pinello and to the whole staff who were so wonderful. Thank you so much for doing what you do with so much love!! read more

Wonderful doctors and great supporting staff. At River Road Veterinary Clinic you'll find the best care for your pet without any of the nonsense. read more

Dr wasn't knowledgeable of exotic animals after claiming too. She took my baby into another room instead of examine him in exam room. Never had that happen before. read more

Dr. Dutton and his staff were unbelievably helpful when my dog was attacked by another dog and clearly needed stitches. I called and they saw him as soon as we arrived - within half an hour. The confidence he gave me to care for my injured pup was priceless. Words don't convey my appreciation for the whole River Road practice. read more

The owner Dr. Pinello has a terrible "bed side manner". After bringing my sick pet for the first time I swore off using her services again. She makes you feel like you are a bad pet owner. Does not answer the questions you ask and instead talks about various random things. She asked me what kind of job I do to determine if I will be comfortable with her shaving the fur of my pet and applying medication. Not only she makes you feel bad but you don't quite understand what is going on with your animal. Unfortunately, I had another emergency with a different pet and no other clinic had staff available. Dr. Pinello answered the main number during the weekend hours which was very nice. She told me that she could not help with my situation. Which was fine, however, after providing some extremely outlandish suggestions in terms of seeking help she hang up on me. There will be no other phone call to this place. read more

This Veterinary Clinic is the best. I'm up in this area in vacation and didn't have an appointment. I took my chances asa walk in and from the second I walked in the door the staff was very friendly and attentive to my pup Cheyenne, the Doctor saw her and she was the best on diagnosing Cheyenne. Thank you!!! The best people I could have met while on vacation read more

We have lived in the Upper Valley for 10 years. Dr Pinello and her staff are wonderful, smart, compassionate. We are fortunate to have her caring for our four footed children! read more

River Road Veterinary Clinic - Veterinarians Near Me - Norwich, Vermont

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I cannot say enough about how we appreciate the people here. They are always friendly, prompt, helpful, and understanding. We feel they love our boys (labs) almost as much as we do. read more

I have always received excellent care for both my cats and dogs at River Road Veterinary Clinic (RRVC). The kind, compassionate, and highly competent care provided by Dr. Pinello and her staff makes me feel my animals are in the best of hands and also that my business is valued. It is important to me to establish a true relationship of trust and confidence in my vet, as I have at RRVC. read more

I heard horrible stories about the mistreatment of animals and the poor care received here so I stayed away. Unfortunately my dog needed attention while I was unable to reach my usual vet so I went to River Road Vet Clinic - I will never do so again. For a simple procedure of getting an x-ray, you would have thought they were abusing him. I have never heard my dog howl as he did this morning and I am furious about his treatment. Furthermore the advice that the vet gave was poor at best. I will never go here again and I advise others to stay away as well. read more