While we don't do it often, we've boarded our dog here for a week +/- a few days a few times over…read morethe past couple years. Our dog has never gotten sick or anything like that and looked great on pick up. He is not the easiest dog to work with, but they do a great job at taking care of him. Even when calling in from time to time to check on him, they never sound bothered and give great updates. They don't treat them as just animals that are being boarded and they seem to truly understand the significance that dogs hold to their owners.

Our red labradoodle has been visiting Complete Canine for several years. She always has a good…read moreexperience and I'm grateful for the careful grooming she receives.

She is a remarkable person who understands dogs perfectly. My gorgeous cocker has spent a number of…read morehappy weeks with Julie over the two years I've had him -- since a puppy. She never has too many dogs at once. They sleep in the house and have tons of room to run around. Very special.

Julie is amazing!!!! I've been having issues with a very anxious and yippy Cavalier and with a new…read morebaby on the way we wanted to have these issues locked down as much as possible. She gave us so much helpful feedback today and I feel so much more confident in dealing with his behaviors as well as the underlying problems. She is very patient and calm. We have another dog who we've sought help for in the past for different issues and I was really impressed with how much she cared about understanding him and their interactions as well. Would highly recommend.

Missy has been pain free since her last visit. The doctor prescribed the perfect medications and…read moreshe (Missy) has regained her "zoomies", much to our surprise. Thank you so much Stonecliff, Brian Hipwell

I cannot say enough good things about our experience at Stonecliff! My 5 year old fur baby, Daphne,…read morewent in for TPLO surgery yesterday and Dr Kelly and his entire team was amazing! From the moment we walked through the door we noted how clean and professional and calming and welcoming the space was. We were given a private, comfortable room while we waited. Dr Kelly was extremely thorough in describing the procedure, taking the time to answer all of our questions in a compassionate and truly patient-centered way. He was clearly passionate about the work and incredibly knowledgeable. We were treated with respect and he was open and honest about his recommendations and projected outcomes. The technicians were also caring and went the extra mile to make Daphne (and us) feel comfortable. I received a call with updates from the doctor himself as soon as the surgery was completed, and then another extensive conversation when we returned to pick her up to ensure we understood everything with her discharge and what to expect in the coming days and months. It was clear Dr Kelly and his team are the best of the best when it comes to this type of ortho procedure and we would 10/10 recommend Stonecliff to anyone needing this type of care. We travelled 2.5 hours to get there and it was well worth the trip to know she was in good hands and to reduce the fears we had going into it. We hope to never have to go back but are so thankful to have received the care we did when we needed it!

I'm only giving two stars because the reception area and front desk is clean and well kept....the…read morerest is downhill from there. 1) I told them my dog was shy and anxious in new places and could he be kept in a room that is generally quieter with more mellow dogs for play, when I returned I learned he was kenneled downstairs alone with a ton of other loud barking dogs 2) I emailed the owner after this unsatisfactory experience and she didnt get back to me--ever--and I didnt get a bounce back either so she got it. 3) I STILL thought well maybe I'll give this another try since they were so closeby, the third visit and like the 5th person I met who had no idea who my dog was was there....I told her the same situation/shy with other dogs etc/low key play room please/ she takes him downstairs, another young woman comes upstairs with my dog and tosses him in the crazy loudest room with all the roudy dogs. My dog was scared to death, and was standing there frozen while the other bigger dogs humped him. Finally after I pointed and exclaimed, another person went in to break it up. I havent been back here since last August. Stay away. Lastly 4) this place is for people who work nearby who only care about convenience, it might as well be a crappy kennel, its definitely staffed by clueless young people who dont know how to communicate with customers or with their other coworkers. There is a wonderful place in Enfield where my boy goes now, it costs me more in gas to get there but its worth it for my canine family member.

I've been looking for training and daycare for my 4 month old king Shepard. I can NOT believe all…read morethe negative reviews! Every single review is awful for this place. How are they still in business, let alone not sued?!? I would never bring my loved pet here. EVER. I hope everyone thinking about using this place takes the time to read the reviews. Poor dogs! So sad!! Shame on you the ranch at Etna road!!!!

Before booking I emailed back and forth multiple times in a day. Quick response each time. First…read moresession went ok. I booked boarding so I could have a hospital procedure done. I tried to cancel well in advance expecting a refund. A week goes by no refund or response. I emailed back and said since I already paid I'll keep.the boarding and get the procedure done. Still no each time. First session went ok. I booked boarding so I could have a hospital procedure done. I tried to cancel well in advance expecting a refund. A week goes ... . I emailed back and said since I already paid I'll keep.the boarding and get the procedure done. Still no response. I emailed at least two or three more times before finally getting a response. They said they would throw some training in with it. Two training sessions to be exact. I was excited and felt blessed. I get out of the hospital and head straight to work on the day I was supposed to pick him up at 5:30. I live two plus hours each way from their facility. My job was halfway. So upon arrival to work I was let go. Instead of driving four hours to come back just a few hours later to pick him up I called and gave them over an hour notice by voicemail that I'd be on my way now to get him. Of course no call back. I get there and an treated poorly and quite disrespectful for being early. Mind you I'm in serious pain from just leaving a hospital procedure and lost my job. Already not a good day. With an attitude and absolutely no control over my 75 pound German shepherd who is quite happy to see me he is letting him.jump.slll over me. He scratched my face actual til it bled while Tom did nothing to hold him back. As my dog is jumping all over me and Tom isn't helping at all he's just handing over his bags of food and treats. I'm sorry I don't have three hands. Finally he helps get Loki in the car I can only assume because I was taking too long. As he was walking away he said his wife sent me videos of how well his training went. I waited three days before emailing asking for the videos he mentioned. There were two a minute a piece of my dog literally being held on a leash sniffing. That's it. I was disgusted. Disappointed. I do not recommend this place. And be aware that if you are paying for training you may want to make sure you stick around bc I'm positive Loki got zero training there. They made my bad day worse. They are horrible with communication unless it's about them getting your money. Fake people. Unorganized. Horrible experience.

From the owner: Tom Radford is Radford K9! Tom has training credentials that set him apart. He combines the…read morefoundation of police dog training with present day philosophies & believes in accountability and fairness when training dogs. He was a police-dog instructor, K9 Committee member & is a Canine Hall of Fame Member. Tom brings his knowledge and equipment to you. By doing in-home dog training, he is able to witness the issues you are having with your dog in the place they most often happen, at home. Aside from in-home, Tom can meet with you and your dog on trails or other public places where your dog may be having difficulties. Call or email Tom to schedule training with the Hall of Fame Trainer

Sara is the best pet-sitter we've ever had - no competition. She and her family took great care of…read moreour dog while we were away. She went out of her way to help us over a holiday and sent us tons of pictures, videos and updates of our dog every day we were gone. As I told Sara, I've never worried less on a trip. Can't recommend her highly enough.

We all (including our dog) love Sara! She is super communicative with daily texts and photos and…read moretires the pup out every day with games and walks. We totally trust her with taking care of our fur baby and house. Highly recommend!

My fish tank is very well established, the fish were heathy and the water quality is good…read more I purchased close to $100 worth of fish on Saturday, February 28th, at the Lebanon location. By Monday morning, all 4 of the neon tetras were dead. I misplaced my receipt, so I was unable use the 3-day fish guarantee to return the dead bodies and have my water tested so the fish could be replaced. On the morning of Wednesday, March 4th, I discovered that my established fish, as well as the new ones, now all have ICK, so I started treatment and water changes. Today is Friday, March 6th, and we have lost two more of the new fish: one tiger barb and one of the other tetras. That's $36 worth of dead fish, plus $12.99 for ICK treatment, not to mention the time I have had to put in so far to try to treat the illness. I should have known better; there were signs on the tanks near the ones we purchased the fish out of stating that those fish were not for sale because they were undergoing treatment. I assume that the filtration systems in the tanks are connected, so if one tank in that row has sick fish, all the tanks in the row should be quarantined. However, I looked very closely for signs of illness and thought I had chosen healthy fish. My fish tank is very important to my family, and some of the fish that are now fighting for their lives have been with us for close to 10 years. I will never purchase fish from this store again! I'm very disappointed in this experience and truly hope the rest of my fish survive the ICK treatment!

I have purchased items there for years. When I would pay they would ask credit or debit, etc. But…read morenot today, the girl took my card and ran it thru and I immediately noticed a NCA charge which seems to be a thing suddenly. I questioned why she didn't ask if I wanted to use debit (since I have heard they cannot charge the NCA fee if a person is using a debit card). She couldn't answer that, just gave me a blank stare. I let her know that I thought this was illegal when using debit cards (money comes directly out of your checking account and no fees are charged to the vendors). Plus the stores are to post that they are doing this and the employees should also mention this at the time they start the sale. Her attitude was "oh well the machine charges everything credit or debt 3%. Even the other two girls looked perplexed and the guy behind me agreed with me. From now on, cash only and only if I can't find elsewheres.