Currently staying at this hotel and overall it is just ok. When I booked hotel I was just looking…read morefor a clean place where I can sleep for 2 nights. When we arrived with our EV we were told that charging is $25 a stay, which is fine. Unfortunately after a day of driving and having to drive again the next morning I needed to charge again and someone else was parked in spot not charging. Obviously not hotels fault but most places do have a sign parking for EV cars while charging. The room was overall clean and walking in you notice that they tried to use some "Modern" technology. The massaging chair was a real bonus, but unfortunately ours didn't work properly. Instead of peep hole I think they installed cameras with a screen on inside of door. Our screen didn't work at all. Again not a deal breaker. It was just a little disappointing to have these amenities and not have them work. With that being said yes I would stay here again. It was clean and newly renovated. Lots of restaurants and stores nearby. It definitely worked for what we needed for a couple nights.

This Hotel won't last long. We arrived on 5-29-2026 for 2 nights. We stayed in room 335. Folks…read moreat the front desk were nice and the place looked recently refreshed. When we got to the room, it started 1. King bed pushed against the wall / no way to access one side. 2. Bathroom door wouldn't close, literally. 3. No shampoo, conditioner or soap / containers were empty 4. Beautiful glass barn door on shower wouldn't stay closed. 5. Grab and go breakfast was non existent. 6. Early next morning, 3-5 employees of the cleaning staff decided to have their morning discussion outside our door. Really?????? For the record, My wife and I are retired and travel 3-5 months a year on the average. We filed a formal complaint with Michael White, The Director of operations and Sales / Chief Operating Officer. He stated that he would be traveling to the hotel early next week and would look into the situation personally. (Good lip service) He also stated his disappointment in our stay and indicated that that his hotel has an exceptionally high satisfaction rate. Based on past experiences staying at the Hilton, Drury Inn, Marriott and Hampton Inn we figured that the hotel would discount the stay or comp one of the nights. 2 plus weeks later we still had not received a response. I dropped Michael a short reminder note. He responded a week later with a short note indicating that he had looked into it and that the Hotel would not be anything more. Crickets......... So, i'll repeat myself. This Hotel won't last too long. No need to bad mouth these guys. They'll finish themselves off with their lack of customer service.

Newly built hotel with fashionable and modern bedding…read more After driving all day, it was nice to pull into the hotel and not be charged with a parking fee. The lobby was large and in charge. I walked up to the front desk, checked in and was quickly given the room key. Then I was whisked up to the room in a new elevator. The room was large and the bedding was comfortable. The bathroom sink was pretty modern, I had to lean into it to brush my teeth. No complaints, I zipped in and zapped out. Thanks Marriott! PS- become a rewards member. It's free!

I'd honestly recommend the Residence Inn West Springfield, located a mile away by I-91 and far…read moresuperior in every way, Luxury Apartments vs. This... As a frequent Marriott guest, I always compare properties (Courtyard, FairField, Residence Inn, AC Hotels, Sheraton, Renaissance, etc) and their local franchise reputation, This property has a cheap feel similar to a Holiday Inn Express, Completely Open cash drawer at the front desk Upon check In, Not a manager to be found, female employees yelling in the back Front Office . Showers are terrible compared to every Courtyard I've stayed at since 2009, If you expect a quality Courtyard Marriott for the price it's not worth it, Sorry Residence Inn West Springfield is far quieter and nicer than this Patel property

This husband and wife team really provided wonderful customer service. They called and texted me to…read moreensure I was arriving, and they gave very clear instructions regarding check in and check out. One of the lights stopped working in the room, but it was very late at night to be able to do anything about it. They have an anti-fog option on the mirror. The room is a bit small for a family, though. Fortunately, I'm a solo traveler.

Stayed here for a weekend and had a great experience! Check in was very easy and the owners were…read morevery friendly! The room was clean and secure and the location was easy to get to & close to Northampton. If your looking for a nice affordable place to stay, this is it!

As soon as I checked in my experience was mediocre. My room was prepaid, yet I still got charged…read more It took a week to get the money back on my card. The room itself was ok. Nothing special. When I used the pool there were a bunch of dead insects floating in the water, which is strange because the pool is indoors and enclosed. The breakfast was room temp and tasted kind of stale. The last straw for me was when I was checking out. I went to leave out of the side door. I had two rolling suitcases in my hands and as soon as I opened the door, a homeless man pushed past me saying hi over and over. You could tell something was off. Come to find out, he broke one of the automated doors at the entrance and the police had to be called. I'm glad I left that day because the situation made me feel unsafe.

We had a very nice overnight stay here. The front desk folks were pleasant. We had a room on the…read more5th floor. As others have noted, this is in an older area of downtown Springfield. The Mass Mutual Center is across the street, and MGM casino is a couple of blocks away. We were able to walk to a fantastic restaurant, Nadim's on Main Street. There is quite a bit of restoration going on of the historic city blocks. Our room was comfortable, the beds were great, and the bathroom was squeaky clean. We found a parking space in the smaller lot right behind the building. The included hot breakfast was ample, with a good variety of items. This is definitely one of the better Holiday Inn Express properties we have stayed at, and I am a platinum IHG member.

I didn't actually get to stay here because the landlady called the month before my 9 night stay and…read moretold me she had double booked me with another guest who was going to stay for 2 months. She chalked it up to being recently sick and said she had turned away many guests over the last few weeks yet conveniently forgot that I had booked 3 MONTHS prior. Nonetheless she told me she had already moved in the longer term guest and I would have to find another place to stay (on short notice during the busy summer months). Do NOT book with this lady who, if you are giving her the benefit of the doubt, either has dementia, or will cancel you for a longer term booking...

I first intended to stay at Flower Hill Farm for a short time... but this captivating place kept me…read morelonger! It's just a couple of miles from the market and post office, but it has a country feel and peacefulness. From bed, watch the sun rise over the hilltop, and at the table over coffee, see the birds, butterflies and wildlife start their day. Whether you are on a getaway or working remotely, it's easy to get outside on the property's trails or enjoy the wild places nearby. Carol is a responsive host and a font of knowledge about the area, living things, art and photography. Note: This is an old house (for example, a wood floor that in spots is not even) but it had everything I needed to be comfortable and productive.

Amazing place in the middle what seems like nowhere. Beautiful vernacular architecture and 100%…read moreself sufficient, and green designed. Only con is no cell service. Green roof literally and solar panels with best collection during winter solstice. So, you'll still be warm in winter. Sarah (owner/care taker) amazing host. Warm and friendly. Likes to hug at the end of one's stay. Makes excellent breakfast: coffee, scones, eggs how you like them.... and placed purple flowers on our plates. It was cute and quaint. Parking is atop the hill, not the garage. There's a main door leading into the foyer with entry into the rest of the building. It was built about eight years ago. Designed like a parking garage, made of poured in place concrete. Wonderful views out into z garden. I definitely would go back again. The green room was beautiful, warm, and welcoming. Bathroom is across the hall. Large and spacious. I'd recommend you bring your own shampoo... she has plenty of soaps, scrubs, and conditioners. Towels are provided. It's the perfect spot for a weekend getaway.

I spent a wonderful weekend at Inn Nature. Staying at this subterranean inn was a truly unique…read moreexperience and incredibly quiet an peaceful. Sarah the innkeeper was incredibly accommodating. She made fresh and delicious breakfasts each morning and provided us with tea in the evenings. She also fielded countless questions about the structure of the house without tiring. This eco-friendly house itself is so well insualted that they don't actually have any heat beyond a fireplace that radiates heat... yet I didn't feel cold at all (and I'm always cold). This country style oasis is the perfect Eco-tourism spot. It even features a few hiking trailks to a nearby gazebo offering beautiful views of the area.

Love, love, love this hotel. Was here for 2 weeks for work. The room was spacious and clean…read more Ample of parking everyday. Gym was maintained, clean, up to date, and never crowded. They even had a good sized indoor pool for grown up and kids to play in. Everyday free breakfast, you can tell the cook take pride on how they cook the food and present it. The best part, the staff. The staff was so accommodating on everything and anything, the worst thing they can say is NO if you ask. They switch my rooms, they threw in a microwave, they made cookies for my every evening , wowzer. Shoutout to the mgr in the suit, super friendly and easy going.

With clear memories of watching this place get built 20 years ago while I was a college student in…read morethe area, it was amusing to finally have a belated chance to experience this hotel on a post-Christmas return visit to the Pioneer Valley. The staff here seemed extra attentive and responsive, most notably re-housing me when the initial assigned room was too close to noisy ventilation areas for my comfort. It appeared that they had a regular routine of walking the premises and staying alert to any challenges. The railroad/long style of the single room was a bit larger than I needed, but okay in general. An included couch was an unexpected bonus and especially enjoyable for my cat who was traveling with me.

Very clean rooms and friendly staff at this B and B. They are friendly and will do all they can to…read moremake your stay as comfortable as possible! Thank you for your hospitality!

Country Delights Eclipse Mere Hotels…read more Hop Brook raves on Tripadvisor capture our joyful two-day June '13 stay. If you're new to B & B's, this one will spoil you, as comfortable as a top boutique hotel. First, the airy, standout appointments (the best bed in our 50+ B & B history); plus matchless hosts, Connie and Susan (talk about making you feel at home!); exceptional breakfasts; and, finally, the enchanting countryside of forest trails and wildlife-filled waterways. For us Hop Brook is as good as it gets