It's the only place I want to stay when I visit my son at school. Great service, clean, friendly…read morepeople. Love it.

Would have been 5 stars because the hotel and our room were beautiful, roomy, and well appointed…read more But minus 1/2 star for no door to the loo; and minus 1.5 stars for the parking racket: They say at the time of reservation and check-in you can self-park at their lot ($25 fee still), but then the valet desk hijacks your car keys. WTF? Furthermore, when we asked for our keys back at checkout so we could fetch our car, that valet: 1) Didn't believe us, and 2) claimed there is no self-park option. Everyone needs to get the story straight to avoid misleading customers. The previous evening valet was very kind; the morning valet was a jerk.

Always love having the chance to stay here when I'm in town. The rooms are exceptionally clean,…read morehousekeeping does a fantastic job every time. Kate at the front desk checked me in and she remembered my name and I appreciated her hospitality and welcome. I don't always get to do the breakfast but this visit I was so happy to enjoy an incredible spread of scrambled eggs, sausage, bacon, toast, English muffin, breakfast danish, you can make your own waffles, and there is oatmeal with almonds and cranberries and brown sugar. Orange juice and coffee are standard and they have a breakfast kombucha if you want something a little healthier and probiotic. They also have a happy hour with regional wine, bubbles, and local beer for really reasonable prices if you just need a refresher after getting back to the hotel. The location is unbeatable with just a couple of blocks to excellent places to eat downtown like The Davis, and the Eugene Public Library nearby.

GREAT BREAKFAST. Waffles, bacon, sausage, fresh eggs, fresh fruit, charcuterie and more. The room…read morewas clean and welcoming. We'd been on the road for more than a week and this was by far our best stay. THANK YOU

On April 10, our company (5 of us) stopped here in Eugene during a road trip to the Wooden Shoe…read moreTulip Farm and picked this Hyatt expecting the usual reliable quality. Check-in was smooth, and the staff member who greeted us was genuinely pleasant and cool, giving us some extra water and few green bags of goodies (returned the next day), promising to wave the parking fee. That's where the positives ended. After a long drive, we dropped our bags in da rooms and went out for a dinner without inspecting our rooms a bit closely. When we returned later that night and checked the beds with a UV light, we were shocked to find stains on both beds. It was darn disturbing (photos attached)! We went down to the front desk to report it. The night staff told us there was no one available to change the linens and no other rooms available to change at full occupancy. Instead, we were handed a set of sheets and sent back to deal with it ourselves. After 10 PM, exhausted, we had no real choice but to accept it. In the morning, we raised the issue again with the new front desk rep. The replacement sheets were not much better, and despite our complaint, the response was limited to verbal apologies only. We were still charged full price for the night, plus a $20 parking fee for overfilled parking lot that's essentially had open access from the street. This is not the level of cleanliness or service expected from a Hyatt. Do your due diligence and do not assume standards are being met. Check your room carefully before settling in. Breakfast on the other hand was great! Variety of eggs, milks and healthy choices beat other Hyatt locations we stated at the next day in Portland. Loved it, and that what basically got the stars.

Overall, good experience. Great location near a mall and Trader Joe's. Convenient (though not…read morefree) parking. Friendly staff. The breakfast was good and they had vegetarian sausage and bacon which I have never seen in a complimentary hotel breakfast! Only complaint is that when I didn't want my room cleaned, they put a weird note on my door and came in anyway. The gal at the front desk had bi idea what I was talking about and wasn't aware of the policy to enter even when the guest does not want anyone to enter.

The Gordon is in such a great location walking distance to so many yummy restaurants. The rooms…read morewere clean and had nice amenities. The staff was absolutely lovely especially the bartender at Gordon's tavern not only was the food and drinks super yum but he was a great vibe.

Great service, rooms and staff. Location a little rough though…read more Went with a group to Portland and the others had questions on charges on their bills. However, they were quickly removed

Staff was ready at the desk when I arrived. This building is being renovated, so portions are a bit…read morerough and parking is tight. This room is in pretty good shape. I'm getting on the road early, we will see if I get out before breakfast.

I always pick Holiday Inn Express because they are all renovated, clean, and I'm apparently still a…read morelittle kid because I like the pancake machine. We got a deal on Costco for a rental car and room and it was such a value, that it was like getting the car rental for free. Got the lowest grade room but they upgraded us to a suite so we had two queen beds and a queen sofa bed, which was great, because Mom couldn't climb up onto the regular beds. They sell a full breakfast with coffee, dairy, proteins, fruit, fresh cinnamon rolls, and my beloved pancake machine. I'm keto now so I was happy to find real bacon, sausage, and a cheesy omelet to eat. They have a coffee machine that keeps things clean. Glad we stayed and will stay here again when we're in town.

Horrible Experience - All Good Memories Erased I had stayed…read moreat this unique hotel once before and returned with fond memories. While the facilities were admittedly dated, the beautifully maintained grounds and charming atmosphere made it worthwhile. Unfortunately, last night's visit completely destroyed those positive recollections. We checked in around 11 PM and were sent to our assigned room -- a tiny, isolated space in the attic. It was unbearably hot and steamy, with no air conditioning or adequate ventilation, despite the rest of the building being cooled. The conditions were so shocking and unsafe that we turned around immediately, left without staying, and went to find another hotel. When we raised the issue, staff simply suggested using a fan. The only way to have endured the night would have been to sleep with the door wide open to the hallway, which was obviously not a safe or reasonable option. I will never return to this hotel and cannot recommend it to anyone. The lack of basic comfort and guest care is unacceptable.

There's so much I can say that's good about this place. The location is great the outside is…read morelovely. Inside it's a little bit rundown and grandma like. A room is clean but the chairs were not at all comfortable to sit and and read. I enjoyed the glass of wine when we first came everybody was pleasant. Breakfast was also well done but it's hard to give it more than a 3. 5.

Great place. Walkable to restaurants Perfectly clean and…read moreit looks like the rooms had 100% makeover I feared the HVVC but it ran perfectly with no vibrations or sounds Thank you

We had a wonderful weekend in town for a wedding, very easy to book and very accommodating to us…read morechecking in late (plane got delayed 3hrs ughh) and letting us change to a late check out after a very eventful night. Super well kept and clean and about a 5-10min walk from downtown Eugene.

They were so kind helping us get our boxes sent off- We also…read moregot late check out and the front desk was really supportive and helpful! The room was really clean and the area was super convenient to everything we needed to get to.

It's a dorm turned hotel. Very strange. Overpriced dorm room. We have never pulled into a hotel…read morewithout an entrance. Confusing. You need to park in the back in lot, then go through doors to second floor to check into dorm area. Once checked in; sterile and cold dorm like presence. Staff are friendly. Room has work out equipment which may appeal to some. All amenities are cheaply made; the building itself is poor quality. Very IKEA.

The check-in was quick and friendly. The rooms were clean, the bathroom felt spacious, and the…read moreshower had solid water pressure. The bed was comfortable for a good night's sleep and I love the black out shades along small work station I loved the complimentary breakfast--eggs, sausage, pancakes, and oatmeal. The vibe in the hotel was relaxed, and I ended up extending my stay by two days. I'll definitely be back. Great value for what you get.

About 10 years ago, we used to live in Eugene. My wife has family that lives in the area and we…read morecome to visit on a regular basis. Usually, we stay with family. This time we decided to stay in a local hotel. We typically try to stay with the Hilton brand and chose to stay in this Tru location which is convenient to both Interstate 5 and stops in Eugene or Springfield. It is also convenient for those in town for campus related events at the U of O. We booked our stay online and as usual, checked in via the Hilton app. When we arrived, we decided to get keys from the front desk, primarily because our past experiences with using the digital keys to unlock doors has been a miss roughly 10 to 20% of the time. The entry, lobby and outside appears to be well taken care of. We stayed here for a total of five nights. Our experience was quiet, clean and comfortable, everything we look for in a hotel.

Nice, clean rooms well spaced, and all your basic necessities. Staff was kind Hotel Shuttle was on…read moretime, conveniently located around places to eat.

Let's start with the positives…read more Booked a double queen. It was clean. Decent rate. And it's right next to Oregon State police for those who feel it would add to your safe feeling. Shout out Jose- Manager training a new lady. Amazing guy. Front of hotel looks much better than the rest of it Who ever works the night shift 10/28 front desk.. probably shouldn't be in hospitality. I went down... spoke to him, he looks at me and straight ignored me. I was going to go down and get my welcome gift that you usually get when checking in but it was such a turn off.. I just left. The AC in the room reeeks of mold. I hate this with hotels because Mold actually can get you sick. ( should know this). Plus I had my baby with me. They lied to me earlier today about being sold out for tonight. Funny thing is, I worked with Hilton. I know systems are slow to update but the room I did request is still up tonight . It's 11:32pm. ( yes Guest can still check in) however it's somewhat unlikely being that we are out of tourist season in this area. Also room had no body wash. Not a hard fix but just had conditioner and a bottle of shampoo sitting on side of tub. Either way to end this review: 1. Rooms were decently clean. That's what Matters the most. 2. Last night staff I get it. Don't be fake but do realize... attitude within hospitality matters here in America lol. 3. I'm not a slow cookie. I don't like being lied to Hilton. :/. ---- I didn't take pictures this time but photos looked decently accurate. 3 stars is what I would give it. Would I stay again.. probably.