First visit, with new puppy. Made an appt. Showed up on time. No appt. She says you need the other Riverbark. I say, there's another one,? She says yes people get them confused all the time. REALLY? could you name them 1 and 2 or north and south??? read more

The veterinarian was a very nice man. The problem I have is their front office staff. Very curt and cold. Also, good luck getting them on the phone. I have tried calling several times, they just pick up the receiver and place you on hold. Been on hold several times for nearly 10mins before just giving up. I will be going elsewhere for future care for my pets. read more

Should have read reviews first. The family used to use them so thought they would be the best bet for semi-emergency/walk-in. After being previously told that walk-ins were ok for non-wellness checks etc.; brought in a 4 week old kitten rescue. Was treated very abruptly and rude from the start once it was clear I did not have an appointment. When told they would NOT check out my kitten , asked were they recommended I try. Was referred to another site in Fayett. which I assume they also own. And very loudly and directly told there would be a $110 fee. I did not ask about the fees nor had any concerns with that - just needed my kitten seen. AVOID these people at all costs, while the vet care may or may not be ok, if the business is run and represented by unknowledgeable and seriously uncaring individuals like I encountered then why take the chance with your pets. If they were bought or changed owners it seems the $$$ is the only focus now. Strongly recommend Lakeside Vets just a few miles North. They took care of my issues with care, concern, grace and VERY much more reasonable prices !!!! read more

Used this clinic for years. Now staff changed. Staff are very unfriendly and rude when I wanted to schedule an apointment for nails. Staff was very inconsidered and none carring about my dog. Staff was sarcastic when I was wanting a previous tech who was good with my dog and would not schedule it with that tech. I am very disapointed wirh the chance and understand now why 2 of my friends with numerous dogs and cat left them after 10 years. I gonna transfer to the new nice Vet Clinic my Friends transferred to. Situation so sad read more

Dr Jenny Rodriguez is an absolute gem!! We have been with Dr Jenny since 2007 when we got our sweet boy, Bear. Dr Jenny was there in the beginning and so compassionate and kind when it was time to help Bear cross the Rainbow Bridge almost 13 years later. read more

See all

Absolutely do not bring your dogs to riverbark. Save your time going somewhere else that would likely help more than they did. I came in with my dog because she had gotten bit by a snake, however, they were seeming to have no sense of urgency and just said they would give her a rabies shot. They had me weigh her and sit down. We were sitting for what felt like an hour until she fell over and started seizing which she was then seen immediately. This was already an emergency as I told them that she was bitten by a snake so I feel like there should've been more urgency in their actions. Then, they had me waiting for her in the waiting room and the vet comes in and tells me she has no snake bites and that she probably just hit her head running around outside. I insisted and she went and checked again, came back, and said she had THREE bite marks. So not only did she miss one or two, she missed three whole bites. She then tells me that they don't have antivenin in this EMERGENCY room veterinary office and I was sent to Fayetteville to get it. I had to pay $110 just for them to confirm what I had told them and only after I insisted of such. I could've saved that money and time by taking her to Fayetteville to begin with. read more

There is no one I trust more with my hairless cats then Dr Jenny, her and the staff are kind, thorough and professional. If I could give her ten stars I would read more

I've only been in once for a routine checkup and updated shots. My reason for searching out a new vet is that my former vet was still not allowing in person visits! Riverbark did and I want to meet my vet and see how they interact with my cats. Dr. Jenny seemed to like Gus and was interested in answering my questions. I would have confidence in bringing my cats to Riverbark for non-routine visits too read more

Unfortunately I have to leave a 1 star review. I have been taking my pets here for 11 yrs (originally Manchester Vet Clinic) it started out as 10 star clinic. However after they sold out to Riverbark it's been slowly dropping stars. Monday I had annual appointments for 2 dogs, starting from making the appointment I knew things had changed since my last visit. I was placed on hold for almost 10 minutes, then the phone rang and went to voicemail. I called back was asked to hold again, when I told the receptionist what just happened. She said well we have customers so you will have to hold. I told her "people on the phone are customers also", she asked me to hold. Day of the appointment, it almost felt like I was bothering the receptionist that checked me in. During the actual appointment I discovered my regular Vet the original owner had retired, and several procedures had changed. The new Vet which supposedly has just examined my MALE dog kept referring to him as HER. By the way all exams used to be performed in the exam room. I had the clinic trim their nails, when the tech came back the my oldest she he became very stressed. Then proceeded to tell I needed to drug him before his next appointment. He has NEVER been so stressed that he needed to be drugged before. Leaves me to wonder what happened in the back??? Once again most all procedures where accomplished in the exam room, now they just disappear with your pet. Nobody was unprofessional, just not very personal. I felt like I was just a number which is exactly the opposite of the way I felt previously. I moved to the Carthage area 4 yrs ago, and drove 45 minutes each way BECAUSE of Dr Jen and the way I felt like she and her staff really cared about me and my pups. It's sad to see a 10 star vet clinic decline to a a 1 star. read more

This was the worse experience. If you are looking for a compassionate, thoughtful, supportive Vet office dont use the Ramsey office. At one time this was a good practice with caring staff and Doctor. Now, I don't have the words to express my total disgust for there 'quality of care'. I would not seek service for a flea from this office. No concern for my pet who was suffering, no time for me as I waited abd watched in despair, only interest was in the color of my money. Which I would have gladly gave for a return phone call. But the doctor was to busy, too unavailable All I wanted was help, to give me a few minutes of time, to return my call in a plea for HELP, yet I never received a call back. read more

We have used the. For 6 years ,The dr was great and prices used to be reasonable. My daughter recently took her momma cat there ,she looked sick thats why she was taken . The teck said she was fine ,even after an enormous bill for test ,bloodwork .They could not have read the bloodwork!. Fine a little fat? The teck said !! She was taken to another vet after several calls to riverbark they said they could do more test for more money. But stood by their diagnosis, or lack of one . At the second vet ,they could not belive what was said about the momma cat at riverbark They examined her. Looked at the blood work .and could plainly see she was ill . And had been misdiagnosed. And by there delay in treatment caused severe consequences. The bill at riverbark was outrageous, Outrageous ! The second vet was much more thorough! .It is such a disappointment, that the practice has changed so much .Dr Jenny was always super. Took time to talk to you, And reasonable, caring. Momma cat closed her eyes today ,for the last time .Had she been property treated at Riverbark. And diagnosed properly She would of had a much better chance of survival. She would of not had the problem exarbated. She was not that old .Wrong Diagnosis. Read the blood work Wrong . We will miss her . read more

Friendly staff and they make sure that your concerns are heard. I've brought it my puppy a few months ago for a first visit and the dr was very pleasant and sweet! read more

Staff were fantastic both reception and medical. Great facility and knowledge staff. Very affordable and clean read more

Riverbark Veterinary Hospital - Goose waiting on Doc Wendy - Veterinarians Near Me - Spring Lake, North Carolina

Took some time looking for a clinic to take our new puppy. Riverbark was highly recommended by several people in our neighborhood and other groups I searched. However, after one year of services with them I will be seeking another facility. The front desk staff is obviously overwhelmed every time I go (and often unfriendly). Phones ringing continuously with no answer. Our experience with the Vet was very friendly but very hurried. She briefly looked our dog over and then walked to the door as if she needed to go. I wasn't even able to ask my questions. When I try to call for appointments I either waited on hold for 10 mins or had no one answer at all. I was even hung up on multiple times while waiting without speaking to anyone. I think they may just be too busy for the staff they have and the front desk needs some management. Hopefully they fix it soon before they lose their good reputation. read more

I am new to the area and needed to get to a vet quick for my dogs sudden uti. They were able to see her that day which was nice. The office is spacious and you get in and out pretty quick. read more

Riverbark Veterinary Hospital - Veterinarians Near Me - Spring Lake, North Carolina

I've ALWAYS had a great experience with my pups here! The many times one of my girls has needed to come here because she's been prone to infections, I've felt absolutely comfortable with all the stuff. The two young ladies up front are super friendly, the vet assistants are just as friendly and Dr Jenny knows what she is talking about. They are super family friendly and fast! read more

Riverbark Veterinary Hospital - My infection prone pup that loves coming to riverbark! Kisses up on the vet assistants and receptionists! - Veterinarians Near Me - Spring Lake, North Carolina

I have two rescue Chihuahuas. I took them into Riverbark Animal Hospital this afternoon to get their 1st rabie shots and nails clipped. They are 4 yrs old! They are terrified of humans!! The staff and the Veterinarian Jenny was absolutely remarkable with my dogs!!! For this veterinarian to be able to give them their shot, clip their nails and my dogs stayed calm is a miracle!! I, as their owner am very very grateful for your gentleness and care! If I could give 100 's I would! read more

We've been very happy with this clinic. Dr. Jenny and her staff are knowledgeable and friendly not pushy at all. I greatly appreciate not being hassled with unnecessary communications or pressured or guilt-tripped into purchasing services our pets don't need. Prices are fair and our pets have been well cared for. We highly recommend. read more

Sad. Horrible company. bought out by "Southern vet partners" They now own Riverbark Vet hospital in Spring Lake NC. I have been a customer for 35 years, now suddenly pet care and customer service has gone to hell. WOW, They tell me my dogs MUST have a "personal relationship" with my vet. I MUST have an annual vety visit just to spend a shit ton of money every month on flea&tick chewable's and heart guard RX from Chewy. Fine. I brought both dogs in the next day for rabies shots. Did the vet come examine them???? Of course not. Now this morning I go in to get the flea chewables and they try to tell me the same stuff? Do I need to bring the dogs in EVERY MONTH, so they can have a "PERSONAL RELATIONSHIP" with the vet, only to NOT be seen by a vet, but rather a tech ???? GTF out of here. Your idea of customer service sucks and if you are arrogant enough to think you are the only game in town, then you prove to me you are also stupid. read more

I will NEVER take my animals anywhere else. The staff is awesome/friendly/welcoming from the time you walk in to the time you walk out, the facility is clean/spacious/organized, and Dr. Jenny is the most kind/gracious/welcoming/loving veterinarian I have ever met. I've had dogs and cats my entire life and have encountered tons of veterinarians and clinics alike, but none as special as this one. If you live in this area, I would very highly and only recommend Riverbark (and I've used others in the immediate area). What more could you ask for in regards to your pets care? A friendly staff? Check. Affordable prices? Double check. A dependable and trustworthy vet who will undoubtedly make you feel like she loves your pet more than any other pet? I can guarantee it. All the stars for Riverbark! Sincerely, a truly happy customer! read more

By far the best vet and office I have ever been to. I call their office for advice even though we had to move and can't see Dr. Jenny anymore. If you are looking for a vet this is by far the ONLY place to go. They don't do unnecessary treatments just to squeeze a penny out of their patients, they provide great quality care to all. Everyone is incredible and we are hoping to move back to the area so we can have our babies see Dr. Jenny again. We seriously can't thank them enough for all they do and how they care for our fur babies. read more

I'm giving two stars in that this place isn't bad for getting routine vaccinations, and possibly routine surgeries (I've only personally had one done for my dog here and it had gone well, it was a routine dental procedure). However, if your dog has any actual medical issues or needs diagnostic care, or is a senior, I would avoid at all costs. I've had multiple instances in the past three years that resulted in a lack of proper testing/examination and diagnosis that ultimately took the lives of multiple dogs of mine. I've had to question the "it is what it is/these things happen" mentality and responses given to me by the doctor and I've had to push and fight for testing and referrals, ultimately diagnosing my own dogs and then suggesting them to the doctor, then hoping for a solution. I've had my heart broken multiple times due to lack of, concern? Care? Knowledge? All of the above possibly. I've always felt rushed and dismissed anytime I had to go in for anything other than vaccinations, anything causing the doctor to come into the room. I know that my dogs were older, but I feel like I had been robbed of time with them due to the lack of care and expertise brought by this veterinary facility. read more

So after a less than awesome encounter at another veterinarian I brought my beloved old dog to Dr Jenny for a second opinion. I realize now it should have been my FIRST opinion. What an amazing, down to earth, realistic, and loving group of people. She is hands down the best veterinarian I have ever used. I won't go anywhere else for the life of my dog. read more

I called and was giving 2 different quotes for a pregnancy ultrasound. When I got to the hospital I was told a completely different quote. The ladies at the front desk was playing around and joking making fun of customers as they left. I was told over the phone.that I will be able to view the ultrasounds. But in office I was told I couldn't go back with my puppy. I wasn't give any pictures or anything just told she was pregnant. I offered to get a second ultrasound for an extra $200 to do a puppy count. Which should have been seen with the first ultrasound. Base on this I don't recommend this place. read more

We take the care and welfare of our fury family members pretty seriously and finding others that will care the way you do can be a challenge. The place itself is awesome and designed for animals and the staff are always friendly. Dr. Jenny is hands down the most legit, down to earth, and realistic vet I've ever used. She'll tell it to you straight yet always puts the animal's best interest in mind first. Knowing they're the ones taking care of our family gives us complete peace of mind. read more

September 23, 2018 - I have used Riverbark many times in the past, even when it was named Manchester Animal Hospital, and I have always loved Doctor Jenny. In the past, she has been very kind to my dogs and treated me with respect. However, this last time I took my dog to her, she wanted to simply brush me off with a couple of pills and send me on my way. My dog had been coughing and unfortunately, it sounded like either heartworms or possibly heart failure. Doctor Jenny wasn't even going to run a heartworm test! I asked her about the test, and she was going to brush me away again by telling me that it was very expensive. I pressed the issue, and she said it was $45. Too expensive??? I told her that I wanted the heartworm test, so an assistant took my dog out of the room, and I guess they ran the test on him. (I mean how do you really know WHAT they do with your pets since they no longer treat them in your presence: They take the pets away from you and to a different room to treat them.) Doctor Jenny came back amazingly quickly (too quick for a blood test if you ask me....) and told me that there were no heartworms. So...I proceeded to ask her about heart failure, and she smiled falsely and talked to me as if I was child saying that if it were anything to do with the heart, she would hear a heart murmur, and she did not hear a heart murmur. I wanted to press the issue of getting an x-ray done because I was not convinced (as Doctor Jenny seemed to be) that my dog's problem was no big deal. He had been coughing, acting like he cannot breathe at times, and had lost a LOT of weight. But when I started to ask her about it....she simply began walking towards the door, told me to try the pills she gave me, and call her if they did not work. ARE YOU SERIOUS!!! If they do not work, my dog could die! Well, it has been six days, and my dog is STILL coughing and acting like he cannot breathe at times. But I will NOT be taking him back to Doctor Jenny. I will be taking him elsewhere. I truly felt like Doctor Jenny treated me like some poor, ignorant person that did not deserve her time. Well, believe me, I will not be "wasting her time" anymore. My dog is my baby, and I was willing to do whatever it took to get him better. I will be taking him somewhere else where the people will treat me and him with respect and dignity. For many people, their pets are their babies. I am one of those people, and it only takes one bad experience such as the one I described above for them to take their business elsewhere. Just as parents would not allow a second chance after a bad experience with a medical practitioner, pet parents will not either. October 27, 2018 - This is an update to my review. The medicine that Doctor Jenny gave me for my dog did nothing, and in fact, my dog got worse. He got to the point where he was coughing almost constantly. True to my words, I did not take him back to Riverbark: instead, I took him to Reilly Road Animal Hospital. Unlike Doctor Jenny, who did not listen to anything I said, Doctor Stephenson actually listened to me and took my concerns seriously. He listened to Meepster's heart, and there WAS a heart murmur!! He did a blood test and a chest x-ray and determined that it was, indeed, heart failure as I had feared. The time I wasted taking Meepster to Doctor Jenny and waiting to see if some stupid cough pills and antibiotics would help him, only made his condition worse. Furthermore, the money I gave Doctor Jenny ($156) could have paid for Meepster's heart medication for a month. I will never, ever take any of my dogs back to Riverbark, and I will never, ever recommend them to anyone either. Meepster is now on three different heart medications, and his coughing has stopped. However, his condition went on too long without medication, so...he likely does not have long left to live. read more

I was so impressed,I changed vets..ours is wonderful but too far away and takes forever to get in!!

My review is of the Physical Therapy services at Riverbark Pet Retreat located in/at Riverbark Animal Hospital. Definitely "Woohoo! As good as it gets!". Here's my bullet list why: - Location - If I didn't go here, I would have to go to Southern Pines or Raleigh to get the same services that I'm receiving here at Riverbark in Spring Lake. I was taking my dog to NC State in Raleigh every other week for months, and I am so glad I gave Riverbark a shot after seeing the business featured in a Spring Lake city magazine. Also, the long drives were not easy on my already handicapped dog. - Price - okay, $65 per visit is not pocket change. But hey, I was paying $115 + a Daycare Fee per visit when I was going to Raleigh for nearly the same exact service package. Now I'm saving time and money, wear and tear on my car... etc. Drumroll, please! And..... - Service. The Physical Therapist on staff here is very knowledgeable and personable. She has years of previous experience, a variety of pets of her own... she has professional and personal experience. I have learned more from her so far about my dog's welfare and condition than my trolling of the internet and my dog's enrollment at NCSU combined. At Riverbark, I am allowed and even encouraged to stay for my dog's therapy sessions to support him. This is such a privilege since this is something that wasn't feasible at his previous location for therapy. - Results. My dog has Degenerative Myelopathy (like ALS in people) and InterVertebral Disk Disease. At the start of therapy at Riverbark, he was dragging his back feet at a walking gait, had trouble posturing for defecation, was intermittently depressed, moderate back pain. After a few appointments (in combination with beginning a simple exercise regimen at home - about 20 min per day plus 2 daily walks), his confidence went up and he regained specific abilities that he had previously lost. He could get up on the couch again, something he hadn't done in about a year. He began defecating on his own again without my support - truly a blessing! :) He started consciously lifting his back legs again, during exercise and as needed (stepping over log, up the stairs, avoid fire ant mound, etc). My dog has been to therapy at Riverbark about 8 times so far, and every time has been a good experience. There has always been at least one person at the front desk. The lobby is large, and has been clean each time. Checkout has been easy, accurate, and swift. I have been offered an itemized receipt each time. My dog LOVES coming here. TIP: Take your dog to Dairy Queen right down the street after you're done at Riverbark and get him a peanutbutter sundae. :) read more

Riverbark Veterinary Hospital - My 70lb Boxer mix having a great time playing in the yard, thanks for regaining some of his independence from physical therapy from Nikki. - Veterinarians Near Me - Spring Lake, North Carolina

I switched to Riverbark due to some issues with my other vet. My dogs didn't like the other vet and I wasn't happy. Today was my first day at riverbark and wow. We are coming from a different vet, and wow my dog was so much calmer. The dr came in and my dog was so calm and not even scared. They are so gentle and great the dogs. I 100% recommend riverbark to anyone. read more

As a military family we have had so many vets and we are either not in a place long enough to establish a good patient/provider relationship or we don't end up having the best of luck and end up going to multiple vets. Riverbark is the first veterinary hospital we have considered staying with long term, we moved farther away from Ft Bragg to stay there and be seen by Dr. Jenny. She is patient, kind, compassionate and also reasonable and accommodating. We have never had a bad experience here and even though it is much further of a drive we would be willing to make the drive for the care we receive at this vet. My dogs are both very nervous and they do so well with the staff and Dr and it makes me happy they feel comfortable. We have yet to try the dog boarding however I know it is an option if we need one. I have heard good reviews from the people I know who have boarded there. I would give five stars but sometimes the schedule is a little booked out, lines are almost always busy and it can be crowded at times. read more

I love Dr Jenny!!! She just treats our beagle like a princess. I love that I can call and get an appt or pick up medicine whenever I need it. So great full to have them take care of our babies. BAD SIDE front desk girls are horrible. Just rude and not real sure why they still work there. There are multiple other complaints of the front desk staff... read more

Left my dogs for a week. The staff was amazing and very accommodating. One of my dogs is very protective of me and I worried how he would do after I left. They did a wonderful job calming him down. The boarding suites have cameras that you can watch while you are away. The dogs are let out pretty regularly for an extended length of time so they aren't cooped up all day. I highly recommend this place if your doggies need a place to stay. read more

Dr Jenny is AMAZING!!!!!! I'll call to schedule appointments an they get me in the same day. She knows her stuff and takes the time to talk to us about everything. Prices are reasonable an I wouldn't bring our babies anywhere else! The pet boarding.... I really dislike the set up the have for pet boarding. They are stuck in crates all day an it's just not the best environment for my fur babies (due to anxiety an hip issues)HOWEVER..... I know they are opening a Pet Resort so I will be extremely eager to try it out. read more

First off, the staff and doctors here do their jobs very well. I have never experienced any attitude from any of the front desk receptionists. They are always thorough and treat my baby, Jelly, with joy and love! We come here to get her flea and heartworm meds. It always goes smoothly! We also called in about tapeworms, and they said we can pick the meds up any time! I came back to CA for my sister's graduation, so I had to stay Jelly with them through their boarding service (not the pet resort). So, once I pick her up, I will give a thorough review on that service! :) Overall, clean and spacious, great staff, and convenient/affordable services. read more

Reliable services for my precious furry pups! I usually board them at Manchester Animal Hospital between 3 days to 1 week. I only had an issue the first time we boarded them for about a week and my pups came back thinner, less energetic, and had diarrhea. I suspect that they just weren't used to being boarded for that long and a week of a different diet and routine may have thrown them off. Not really sure what else to say about that... Nonetheless, we decided to give them another chance and we've been happy ever since. Our pups always come back plump and happy, especially this weekend. I highly recommend them. read more

Love them!!!! Dr Jenny is awesome! They have a pet resort as well! Took the pup for a swim after his appointment :) read more

Riverbark Veterinary Hospital - Veterinarians Near Me - Spring Lake, North Carolina

Dr. Jenny and staff at Riverbark Veterinary Hospital saved my dog. They were able to see my dog within an hours time, performed surgery same day, took care of my baby over night and treated us both with the utmost respect and dignity. I couldn't be more thankful or appreciative for the quality of care they provided to my family. I think so highly of this facility. I trust them 100 percent, you should too. read more

They are amazing every other vet I've ever taken my dog to I've been told the teeth extractions she needs would cost around 1000$. Dr. Jenny and her amazing staff got all my dogs teeth extracted for 400$ they saved her life!!! Best vets office I've ever been to. read more

Staff was professional, super polite, and helpful in getting my dogs in to be groomed and updated on their shots on that same day. They also have very reasonable prices for boarding considering the amenities available for your pets when they stay there. read more

Dr. Jenny and her staff are awesome. I was not happy with the vet I had been using. They were not getting to the root of my kittys issue, but were charging me a pretty penny anyway. A coworker suggested Riverbark and Dr. Jenny. I've never looked back. She is a caring and compassionate veterinarian, reasonably priced and does not recommend unnecessary treatments. The office always accommodates me, even when it's a last minute request. She is the best in this area and I highly recommend her. read more