I called their phone for a literal hour and a half and instead of answering I started getting…read morerolled to voicemail faster than started to only get the sound of beeping like they disconnected their main phone. I understand that order days are hard but it's still no way to treat your new customer base. If they weren't the only way to get certain products they would never hear from me again.

From the owner: Leveraging our ecosystem built around characters and IPs, connecting with our fans through…read morecreative, immersive experiences, Pop Mart aims to light up passion and bring joy to fans everywhere. With a core focus on designer collectibles, theme parks & experiential services, and digital entertainment, we manage and represent exceptional artists globally. Our IP portfolio includes dozens of iconic characters loved by fans worldwide, such as Molly, Dimoo, T Monsterrs, Hirono, Twinkle Twinkle, and Skullpanda.

Really cool sports card shop. Ide say it's one of the best in the SLC area. Spacious, clean and…read morereally really good customer service. I appreciated how personable and talkative the staff is. Also they're willing to help you, which can be hard to get in a card shop. I wasn't actively looking to get anything but I did find a couple wemby rookie cards that I bought. They gave a really good discount on the cards too. There's seating and tables also. Really nice shop and I'll definitely visit again.

They provided excellent service by giving me space until they noticed I needed something. As soon…read moreas they could tell I needed help, a couple of workers approached me. All the staff were extremely knowledgeable. I am a new card collector, and they could have let me waste my money, increasing their sales, but instead, they pointed me in another direction. This place is perfect for both new and experienced collectors. I was able to get real value from the store through experienced workers who didn't want me to waste money on a bad buy. You can't buy honesty.

Review for Pop City, Utah…read more I've been a loyal Pop City customer for years, both buying and trading Funko Pops under the previous ownership. Since the business was sold, however, my experiences have been consistently frustrating and disappointing under the new ownership team -- particularly with Skyler, who appears to control all major decisions. Communication Issues: * It is nearly impossible to do business without going directly through Skyler, yet he is only in the store one day a week and is slow to respond online. * I have often been told one thing by staff or other owners (that they are interested in certain items) only to have Skyler later respond with "no longer interested," even on items the store later purchased from someone else. Inconsistent & Selective Business Practices: * I brought in a full set of The Office Funko Pops, complete with verified HobbyDB values, offering to sell or trade at a fair percentage. I was told they had "no interest," only to see them buy the exact same set from another customer weeks later. * I have significant store credit from past transactions, but they have repeatedly refused to let me use it on certain in-stock items (such as Pokémon singles), even though those items are sold in-store under the Pop City name. * The offers made on items I've brought in have been far lower than expected based on past Pop City practices. Recent Incident: * After being told they were buying Funko Mystery Minis, I prepared and bagged a large collection, complete with researched values, and brought them to the store. Staff even sent photos to ownership, but I was told again to "message Skyler." * Skyler's eventual reply was abrupt and dismissive -- "not interested" and a firm refusal to consider store credit toward Pokémon cards. The interaction felt unnecessarily hostile given I have never had a negative exchange with him. Why This Matters: Under the previous owner, Pop City had a reputation for fair trade values, consistent practices, and friendly service. The new management has shifted to selective, opaque, and, in my opinion, greedy business practices. Customers deserve clear communication, consistent policies, and the ability to use store credit on in-stock merchandise. Additionally, I believe their selective refusal to honor store credit on certain items raises potential legal concerns and is something that should be looked into by others to ensure compliance with fair business practices. Bottom Line: If you've done business with Pop City in the past, be aware -- this is not the same store it used to be. Based on my experiences, I cannot recommend doing business here under the current management.

Our favorite place to find collectibles! The owner, Skyler is so kind too and great to work with…read more He's always willing to help me look out for pops that I need too. All of the employees engage in conversation and I love that they have the sticker pillar that we can add to each time we go in. My kids love it there too and there's such a large selection of pops and other collectibles at fair prices. This is for sure my first pick of places to get new pops and toys. 1000000/10 recommend!

Fun game shop with games, dice, mugs, necklaces, dice pads, and lots of fun gift ideas for everyone…read moreon your gift list! Super friendly people working there helpful and knowledgeable.

Honestly that was the worst sealed tournament I have ever participated in. There selection is low…read moreand they have a bunch of crafty stuff instead of the sleeves or product that we might want. I don't know. Not sure if this is the place for me. The people are friendly though.

Beautiful store with nice staff and a great selection! I highly recommend this location.read more

Beautiful, bright, huge front windows for natural light, thoughtfully designed for browsing and…read morefinding books, toys, gifts, and more! There's also a cafe inside and everyone is so friendly! This is exactly what a bookstore should be: clean and inviting!! Tysm and keep up the great work!

FYE has evidently decided to more fully devote itself to being nothing beyond a strictly pop…read moreculture collectible haven, so as long as you want to peruse a fairly light selection of various medias from different genres and fanbases or maybe want some imported or unusual snacks, all of which tend to be overpriced, this is a worthwhile trip. I have as much fun as anyone else looking at all the random stuff, but a lot of what is here is very topical and has all the depth of a petri dish. There is a lot of promotional stuff with these stores, with this one having to compete with several other stores in the same mall, so it is perhaps more a matter of figuring out where they fit in rather than delving too deeply into any specific focus. There was formerly a greater difference between the Orem and Provo locations as well and it looks more like they're moving towards a sort of cookie cutter dynamic, which is a shame. I imagine one day FYE might figure out what it wants to be, but it clearly is not these current days. Can be fun and interesting to wander these stores, but the experience is overall as light as the selection.

The employees who worked there were so immature, there was three of them but only one girl was…read moredoing the work, she was working and restocking and helping customers while her dumb coworkers were dancing, vaping, and eating on the sales floor, one had green hair and the other a black mullet thing. I work across the store in the mall and I hope the girl who was working "by herself" has gotten a new job because i haven't seen her since, she was great.

Love it. Classic toys and modern too. Been in business since I was a boy. Thank you for fun.read more

This is the place for you if you like models. And Hot Wheels. It does an especially great job with…read moreboth. There seems to be mostly higher end toys here and I didn't see a lot of stuff on the junkier end of the spectrum. There is not a huge amount of selection, though, so I suppose they had to make some hard choices for shelf space. This was a pretty pleasant visit, despite behavior from one of their staff I will describe as "over eager" and I'd probably come again if I wandered through the mall. I suppose I could be more generous considering this is in a mall, but I didn't put the store there and I was a bit confused as to the motivation to have a shop in that particular place, which is something you have to intentionally try to find, in the first place...This is not what I would consider a particularly necessary stop, though overall pretty good, but definitely not great.

If you're into gaming with miniatures, GAJO is the place to be. The staff (amazing) is only…read moresurpassed by the inventory. I'm primarily into historical gaming while others in my family are into 40k and fantasy, and we all seem to find what we're looking for at GAJO. On those extremely rare occasions when it's not on the shelf. Somehow they are able to secure it for me. In addition, GAJO has plenty of open tables on the mezzanine level for friends to gather for a quick (or not so quick) game. I've lived in several major cities in the US and abroad, and if never found anyplace like GAJO. If you game, drop by. You won't be disappointed.

Amazing selection, very patient and helpful staff, and a large multilevel store that is very well…read moreorganized

This is a great toy store. Toys of all kinds, not the Walmart or Target chain toys, but great toys…read morethat actually engage children, and I'm not talking about just educational toys, either. So much variety and toys that you wish you had a bottomless wallet to take them all home. Even the "cheapo" niknaks are so cool! And you want games? Tons of such interesting games. Again, would love to buy all of them and then somehow find time to play them all. Figurines, die cast cars, outdoor toys, collectables, of course Lego sets, etc. etc. etc. Such great inventory. Stuff you can't find anywhere else. They have a frequent buyers program, too, to earn points and discounts. They do kid workshops. I recently took my granddaughter to make a Lego race car and she got to keep the car. They do free gift wrapping. If you want even more fancier wrapping paper, there is a nominal charge, but I've always found that their free gift wrap is absolutely fine. Been there several times, but each time I always end up spending a long time looking at stuff and finding things I never saw before. The staff is very helpful and knowledgeable about their inventory and can come up with suggestions if you are looking for something in particular. Great for adults and kids! 5* = A top favorite. Mind-blowing good. I will definitely return and I will go out of my way to go here. Worth every dime of my money. 4* = Outstanding. Top-tier. Some elements not quite as good as it gets, but it still is worthy of my regular business. 3* = Good experience. I might do repeat business if it is convenient, the only option, the only one in its category, or on a whim, but would not be among the first thing to come to mind. Would definitely recommend you trying it to get your own take on it. 2* = Not so good. Would not recommend at all. Waste of money. 1* = How are they still in business? Stay away at all costs!

Visited the location on black Friday weekend. They went above and beyond to be helpful. Even though…read morewrapping gifts was supposed to be unavailable that weekend they still did it for us. Also the deals were so much better than other local toy stores. They had huge inventory, great prices, it was clean and organized.

I'm new to the area and stopped in looking for a hobby shop to help with wiring for an N-scale…read moretrain set. While the store primarily focuses on remote control cars, it's fully stocked with everything RC-related. Even though my project wasn't their main specialty, the gentleman there was very helpful and took the time to find exactly the wire I needed. Great customer service and a welcoming experience.

great selection, and attentive customer service. this is a great hobby shop. I highly recommend M R…read moreS Hobby Shop