I can swear up and down that any Vet you find at either the Rutland/Mechanicsville locations are…read moreprofessional, patient, and will give you the knowledge you need if you just ask and show concern for your pet. Dr. Kilgore took in my 3 year old German Shepherd and was able to reset my dog's dislocated right hip from a car accident a few days ago and we took him to a vet ER immediately. It was apparent they was less apt to listen to my requests for checking his hearing and accommodating his need for another person when they kept him overnight for monitoring after resetting his leg, so I was almost not surprised when his hip failed to reset. Dr. Kilgore, though, you can definitely trust, he listened to me, my concerns and allowed more of an outpatient appointment instead of keeping him overnight AND went above and beyond for us! He wanted to see old x-rays of my dog and compare how his hips were then v. now, talked through all options to me, offered to have my dog's recent x-rays sent to other dog ortho specialists better versed in one of his surgical options. I was even called to receive an update from him personally, discussing how it went and what time (same day) I could pick him up. He was able to successfully reset my dog's leg, placed it in a sling, gave me an extra roll of wrap, should I need to do it myself, and told me what to watch out for/how to alleviate some paw swelling should I find it. The vet techs here were also incredibly patient, optimistic, and great listeners to the both of us, even though I'm sure I was a bit of a rambling mess worried about his leg. My dogs are not just pets to me, they're a part of my family, and I have learned time and time again that I can trust the people who work here.

I had made an appointment to have an ultrasound done on my older goldendoodle to determine what was…read morecausing her symptoms she was having. I chose this center because it was easier to get to from Williamsburg versus the one in Richmond and Midlothian. 1st complaint in my opinion was I had to insist on meeting the Doctor wish I will refer to as Dr A who was performing the basic examination and ultrasound. I was told by the tech it wasn't their policy for the vet to come into an exam room and talk to an owner upfront. I found this very unprofessional not to introduce yourself and to personally explain the procedure and exam she was going to do & not to rely on just the info provided by the technicians. Ultrasound came back with two large masses meaning cancer and at her age there wasn't anything one could do for her so I decided at that moment to have her euthanized. This is where my 2nd complaint starts. Putting a beloved pet to sleep is one of the most difficult experiences a pet owner can face. I expected a level of compassion and empathy which unfortunately in my opinion again was lacking. It appeared there was little effort made to acknowledge the emotional difficulty family members were going through. I understand veterinarians handle these situations regularly, but for pet owners, this is often a devastating and deeply personal experience. A few kind words, patience and genuine compassion can make a significant difference, something as simple as I'm sorry you have to go through this. Unfortunately, that was not my experience here. After I decided on euthanasia they took my dog to the back room to insert a port into her leg to provide the drugs to euthanize her. They took so long in doing this making it even more painful & agonizing for us waiting in the exam room, it must have been a good 20 + minutes to insert this port. I've had many dogs in my lifetime and when they had to be euthanized it only took like 5-10 minutes. The only one who said sorry I was going through this was Ashley the receptionist who was extremely kind.

We've used Hanover Green for 10+. Here's the good, the bad and why we are leaving them…read more The veterinarians who work there are super nice and gentle with our baby dogs. They've always been knowledgeable. Their staff has always been friendly and helpful. Lately we have had to But what really makes us upset is how they are handling prescriptions now. We have one diabetic dog. Her insulin runs about $72/vial. Now Hanover Green wants you to use their online pharmacy for your pets prescriptions and that online pharmacy charges an additional $12-15 for shipping and handling for that particular insulin. So I go out there online to find another pet pharmacy with better terms for us, and I find one. They can't fax the authorization, nor can they mail it to me, but I can drive the 20 miles to pick up a copy of the prescription and then I can mail it to the pharmacy. And I was told they're doing it this way so they can "get some of their money back". Maybe it's not a problem for some folks, but it's what reduced their rating with us.

I love this place so nice and they really take care of my fur babies ! We have a dog a new kitten…read moreand they have giving us a lot of help on what to do for both

We are new to the practice. The paperwork was streamlined. We were very comfortable with the vet…read moreand everyone that interacted with us!

I really appreciated them being able to get me in on short notice. Dr. Tyson was engaging and…read moreoffered personal and medical advice for my new shelter dog trusty rusty. I didn't feel rushed and felt he truly had an interest in giving my dog a good once over, even reviewing Rusty's previous medical documents from spca. He personally called to discuss some tests we agreed to do, which helped put me at ease since I was concerned about Rusty's health moving forward. The place was open and clean with friendly staff. I take my other two dogs there and have nothing negative to say.

Brought my 16 yr old rescue dog Chip to see Dr. Jennifer Holman. I knew this was going to be our…read morelast visit . He was hurting and miserable. She was so kind and gentle as I held him through his journey. I was given privacy to say goodbye . I am very grateful for Dr. Jennifer . I will never own another pet but I highly recommend this loving office . Pat Smythe

I have been using Ashcake Animal Clinic for over 20 years. Dr. Linda and Dr. Steve are absolutely…read morethe most caring vets I have ever had the pleasure to meet. Their staff are not only staff but friends. You feel like family when you have to take your pet to their office. I will never take my pets to anyone else as long as they are open. Thanks so much for taking care of my Portuguese Water Dogs, all four of them, with love and kindness.

This is the go-to spay and neuter clinic for Richmond Animal Care & Control and they are very…read moreefficient and low cost. I brought my cat here to be neutered and he required a more invasive surgery due to unilateral cryptorchidism. I was able to drop him off in the morning and pick him up at the end of the work day. I was provided with thorough paperwork on what the procedure would entail and aftercare instructions, and was also given pain medication if my cat needed it. Other than being understandably loopy after surgery her was back to his normal self in no time and healed well. I absolutely recommend this vet for affordable spay and neuter for all pets.

Such a well organized and lovely experience here. I missed my appointment due to a fender bender…read morethat made me late for my initial scheduled date. They reached out via text to reschedule and it was only $25 rescheduling fee. Drop off and pick up were very smooth and easy. Affordable rabies and leukemia shots too. Highly recommend. Thanks PAL team!

We only occasionally need our dog to stay overnight somewhere and when we do this is the place…read more They take good care of him.

Our regular boarding place for our dogs apparently went out of business and we had to find a new…read moreplace for our dogs at the last minute. My husband found Hanover Your Pet, read through the reviews and suggested I call them. It was a Saturday and I didn't think I would have much success reaching someone in the office on a weekend. But someone answered, made a reservation for us, and invited me to come by for a tour ahead of time. I did take a tour; our dogs stayed there this weekend, and we will be a returning customer. 1) The reception area is welcoming and organized. 2) The office staff is friendly. 3) The food organization for the boarded pets is great! 4) Our dogs were happy to see us but not pulling towards the door when we picked them up. They actually seemed to like staying there. 5) The play yard is visible .. you could see the dogs having fun. All in all, very happy with our first experience!

I came in with my two cats around 11 AM after they were exposed to Adderall. They were evaluated…read morereally soon after I arrived. The front desk staff was so kind and understanding. I also had both cats in one smallish carrier, which I know isn't ideal, and I didn't feel any kind of judgment. They also assured me that I did everything right for my cats - exactly what I needed to hear. One of my cats was determined to not have ingested anything, so they told me I could take him home. They also offered to keep him there for monitoring if I was worried. My other cat was definitely exposed. He was disoriented and agitated, with potential for a number of serious complications as the meds made it through his system. I believe it was Dr. Grant who cared for him, and he told me he had to be kept for 24-72 hours and explained everything they could and would do for him. All of the potential care options and prices were very clearly explained to me, and it actually ended up costing less than the initial lower estimate. Still a lot, but they didn't just pump my cat full of all the drugs on the list. Just before 9 PM that day, he called and updated me. He was incredibly informative and calming. It made me feel good to have left my cat there. Also, my cat hates vets with a passion, and no one was mad that he was such a terrible patient. They just modified treatment as needed and kept me updated. The ER doc called again the next day at 10 AM and explained why they wanted to keep my cat for a little while longer. He told me to call back at 4 PM. When I did, I only had to wait a few minutes and then he updated me again and said everything was 100% fine for discharge. I've never been more panicked before, and I don't think it could've gone any smoother than it did.

Worst emergency pet hospital. Brought my cat in because she was dehydrated. They took her vitals…read moreand said she was stable. Which was not true. After I waited 2 hours, I went to the receptionist and was told that it could be another 3 hours my cat would have to wait. And could even be longer than that. They just leave you waiting in the room. Nobody comes in while you are waiting. You just sit. Was told that we had to wait just like a hospital for humans. I have never waited in the emergency room 5 hours or longer. There weren't that many cars in the parking lot. So thoughtless and inconsiderate. After I was told that it would be 3 hours or more, I called Virginia Veterinary Center in Shortpump. They told me to come right over. As soon as I got there, they took my cat's vitals and told me they would take us back. One half hour later, they brought us back. We waited another 20 minutes for the doctor. He came in. Did an exam and 10 minutes later my cat got fluids in her for about an hour. It took 3 hours tops. I have to be honest with you. I wish I could have given a zero star to Blue pearl. There is absolutely no reason that anyone should have to wait 5 hours or more for an emergency pet hospital to be seen by the veterinarian. Unfair and scary, worrying for your pet around people who obviously don't care if you are there or not. A total waste of time.

Locke Taylor is still a five star experience. Today was my first time going inside this location…read moreand I like it a lot more than the original Woodman location. It smells better and the front desk folks seem like they are a lot more personable. They were able to get to my dog quickly, which I appreciated. They took my concerns seriously and called me with an update just about 30 minutes later. I wasn't expecting to hear from them so soon, but was glad I did. The doctor is really caring and I feel good knowing that she is taking my dog's condition seriously and springing into action. Hopefully there is a good outcome with our situation, but I wouldn't hesitate to recommend this vet regardless.

This has been our vet for years and they are just so good with animals here. I never see any…read more"exotic" animals, but dogs and cats get great care. My parents found a kitten in the middle of the road a few weeks back on vacation and had to use a random local vet, but took her here almost immediately after getting home. They didn't just check her health, they checked her socialization too!