Communication was great, they answered all questions I had about my vehicle, and completed work in…read morea timely manner.

Within an hour, we called this shop and talked with Amber twice. She also called us once. We told…read moreher that we did not take our vehicle back to Nalley BMW in Decatur because we moved. But they already diagnosed what needed to be repaired, the rear assembly. She never mentioned that they charge $165 for a diagnostic test but we understand the laborer is worthy of the reward. Amber said drop it off and we'll take a look at it.  We agreed to drop our vehicle off the next morning. Hours after we dropped it off, Derrick Campbell called and gave us a quote of like $730 to replace the assembly. We agreed. An hour later he called saying that he was given the wrong price by his supplier and the new price was $300 more. I said "can we be compensated for that because we didn't make the mistake of giving the wrong price". He immediately said "I can send the parts back". We said go ahead, we'll come get our vehicle. When we arrived, we asked Amber, the receptionist, to ask Derrick to come up front so we could ask him a question. Derrick came up front and I said "we own companies. And if we under-quote a customer, we don't call them back to tell them, we just eat the $300 because that's our error. Why didn't you at least tell us that y'all could split the $300 difference since you made the mistake, not us". He said "we're not eating a $300 difference when it's cheaper just to charge you for the diagnostic fee and do no work". I said "so that's your answer. You didn't even think about trying to work this out and gain a customer". He repeated the same thing he just said in front of Amber. I said "ok". We paid the $165 diagnostic fee and said we'll write a review. Amber said "please don't, this is a Christian company that's been in business over 20 years and lots of customers like us". I said "well my review won't hurt then".  BMW Nalley in Decatur has a lower price than this place. We originally told Amber that we didn't take our vehicle to Nalley because we recently moved and this shop is closer. We never argued with Amber or Derrick over the phone or in person. We never tried to get out of paying the diagnostic fee either. Customers pay for quality service and customer service. Derrick made it clear that collecting a diagnostic fee is worth more than the company's name. The other negative reviews are consistent with this place. We ignored their negative reviews and tried to support a minority owned local shop. We still will but not this one.

Always timely, professional and affordable. Excellent customer service. Highly recommended.read more

The best most honest and friendly shop in town! Thank you so much! I will definitely come back…read morewhenever I need any brake work done again.

This is truly an amazing repair shop. I have used them several times over the last few years and…read moretheir quality is superb. I typically go to the dealership for basic oil change and tire rotation because they are faster and have a better discount plan. After the dealership gives me a list of all of the repairs, I then take the list to Service 1st For service. Their prices are much more reasonable, and the service is always better than the dealership. I highly recommend them and have sent multiple people to them for repairs. The service advisor, Temara is very knowledgeable and patient. She gives detailed explanations of the work and the priority of the service needed. She uses Carfax for a service history and is able to give you a pricing plan so that you can prioritize your payments. Also Tamera has been extremely helpful, giving advice on used vehicles that I've purchased and it's service history. All women in particular should feel very confident with this repair shop. I would score them a five on problem solving, professionalism, and quality of work. Their address is 2258 Lithonia Industrial Blvd Lithonia GA 30058. (770) 484-4905

I was a regular customer but last time I took my car in for engine light on. they kept my car from…read moreNov 2023-Nov 2024. 1 yr. they brought my car to my house and I discovered the passenger door had been damaged, the car was filthy inside/dirty outside. they drove it to my house cause they said they wanted to wash but they lied. they deceived me by not telling me I car was damaged. after having my car a whole year the engine light was on when I drove it for the first time the day after they brought it to my house. they deserve to be sued.

I carried my vehicle to East 81 Oil & Auto Repair. Greet with a smile. I had called ahead to…read moreexplain my concerns. I spoke to Aaron. He was very polite and professional. He checked out my vehicle. Found the issue but my warranty company would not cover it. He called me and explained what the problem was. Again very professional. I picked up my vehicle and upon his suggestion I'll take it to a place that specializes in the vehicles issue. He did not charge me at all. I will go back and send people there. It's hard to find a honest mechanic. Aaron at East 81 Oil & Auto Repair is that honest guy. Thank you again Aaron.

Went in with a car urgency, when most other shops could not help me immediately, Brad the…read moresupervisor from Eight 81 agreed to look into my issue although his shop was very busy. Great troubleshooting and estimates. Kept me updated the whole time. Displayed transparency, service, quality care and professionalism of the higher standard. His staff were also cordial and the service cost was reasonable in line with the issues identified. Appreciate their service and wish them success. Thanks Brad and team. Mo

I was searching around for an auto body repair shop when I stumbled across this company. The…read morecustomer service was very great and welcoming. The employees and everyone have 5+ years of knowledge in the car business which made me feel at ease with trusting them to work on my car. They are affordable. They cared about the actually state my car was in. The minor work I needed was able to be done in the same day with parts freshly ordered directly from the source. They are a company that I would highly recommend

Marvin and Thomas helped get me back on the road. After having to be towed in unexpectedly, I was…read moreassured by the vast experience and knowledge at Auto Tech. My problem was diagnosed and resolved completely and quickly, with options to repair being disclosed in detail with each's pros/cons.

For more than a decade, we have used them for our family vehicles: Ford; Hyundai; Chrysler; Jeep;…read moreMercedes. Honest, efficient, fair and friendly.

Have been coming to this auto repair shop for 20+ years and have never second guessed my decision…read more If you want great service and fair pricing come here for a place that makes you feel like you've been coming for many years.

Great service when I had an issue with my car. Very personable and reliable mechanics. The service…read morewas quick and they communicated well throughout the whole process. Next time my car needs some work, I'll be back here.

Awesome people and did a fantastic job and fast. I definitely recommend them and will use them…read moreagain.

My car was serviced carefully, and the overall experience was positive. The only issue was the…read moreextended service time.