Recently purchased a Blazer from the fine people here at Riverside Ford, I had excellent service and would like to thank Albra for helping me find a great car. The whole process was seamless and was happy they didn't follow the typical overbearing sales tactics. Excellent experience and am loving the new wheels!! Thank you! -AH read more

We brought our vehicle to Riverside Ford for an official A-pillar factory safety recall and a resulting water leak. This service department botched the federal recall repair three separate times, resulting in two separate water leaks. Rain water dripping in and then again 4 inches of standing water flooding our passenger floorboard.When the trim was later examined, we discovered the ultimate proof of sloppy workmanship: the technician had trapped blue painter's tape directly underneath our weather seals. This paper tape completely ruined the rubber seal and acted like a sponge, funneling rain water straight inside our cabin.To cover their tracks, they deceptively charged us over $200 to "clear sunroof drains," while openly admitting on our paperwork that they found no debris, no blockage, and could not verify a sunroof leak.To make matters worse, they officially called to tell us the vehicle was ready for pickup. We drove all the way from New Bern to Havelock, only to discover our car sitting completely disassembled in the garage. Manager Chris then rudely gave me anot fully inspected loner car with an active Tire Pressure Sensor safety fault light on the dash and told me again rudely that I had a strict 100-mile driving limit.When we finally recovered our Explorer, there was paint chips at the top and bottom of the A-pilllars location, yet the manager claims they are remotely nowhere near the work they did. Our front sunroof sunshade curtain was completely detached from the track system from their careless headliner reassembly. General Manager refused all liability, dishonestly claiming they checked "rear door video footage" when the entire dispute and all repairs occurred at the front A-pillars.We have officially engaged the Federal Trade Commission (FTC), opened an active investigation under NC DOJ Case Number: 2026-204647, and are proceeding directly to Small Claims Court at the Craven County Courthouse. Avoid this dealership's predatory service department at all costs read more

Alec Livingston was my sales representative. I bought a 2025 Bronco Sport Badlands from them after many many times of me pricing vehicles and changing my mind they still went out of their way to make sure I was taken care of and got the vehicle I wanted. They were also patient with me during the shut down and uncertainty. Overall great experience. I will be taking my vehicle for service to this dealership which I normally steer clear of but these Ford employees are my favorite to interact with. read more

Riverside Ford - Trim sticker - Car Dealers Near Me - Havelock, North Carolina

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I have taken my 2018 F150 to their service department numerous times and they have proven themselves to be knowledgeable and honest. They replaced my radiator and coolant hoses under an aftermarket warranty that I already had. Most notably, they replaced my valve cover gaskets which were not covered under warranty. When I pick it up, I noticed that tailgate step was missing a piece that was there when I brought it in. They replaced it at no charge. A few days later, my truck went into limp mode and threw a bunch of codes all at once. I immediately brought it back to them, and they discovered there were some wires that got pinched under the valve cover when they replaced the gaskets. They were honest about their mistake and fixed it at no cost. I will definitely be returning to them for their personable service and trustworthiness. read more

I just bought a 2021 Pacifica from Albra Stock. He was wonderful. Calm. Not pushy and he was very informative. Listened to my needs and made suggestions. Made buying a car easy and stress free. read more

I was on the hunt for a 2023 Ford F-350 and located one at Riverside Ford. From the first moment the staff and management were very helpful. Ultimately, I saved several thousand dollars over my local dealers. Riverside also went above and beyond by helping me find a delivery driver and assisting with that process. My expectations were exceeded every step of the way and they have my highest recommendations. read more

Today my husband and I got a new truck. Albra Stocks was our salesman and he was amazing! He was helpful and so patient helping us while we were also dealing with our 3 kids. Everyone that we met that worked there was kind and so welcoming. Would 100000000% reccomend going here! read more

gave them a truck to trade in and got a used car with 130000 miles for twice the price.

Took my car there for repair just 2 weeks ago ( August 2020) and not one employee wore a mask. They didn't even have a sign to wear masks despite our state mandate. There was no plastic behind the counter/mechanics etc. In fact there were even customers in the waiting room, not one wearing a mask. The mechanic came over to my husband and me to explain what was done on my vehicle. He was less than a foot away, not even wearing a mask. Thank God we had our masks on. When I asked about masks they just looked at me like I had 5 heads. No regard for our safety or anyone else's in the public. Disgraceful and totally unacceptable! I will never do business there again! read more

I bought a truck from these guys this year and was not pleased at all with this place. They sold me a 2015 f150 that needed new brakes and rotors up front. I noticed it the next day and they refused to fix it stating it passed inspection so they can't do anything for me. They also agreed to tint the windows on my truck with the cost and only tinted two of the windows. When I asked them about it they said it was too expensive to do all the windows. Don't waste your time and money here. Go somewhere else. read more

This is the third time I've taken my Ford Expedition to the service department at Riverside Ford. The first two visits were for maintenance - a 60k mile tune up and routine brake maintenance. After dealing with our local Ford dealership, who wanted to overcharge me $600 for the 60k mile tune up, I was relieved to find a Ford service department that was honest and fair - even if I do have to drive almost an hour to their location. I just dropped my vehicle off this morning because I've been having problems with my a/c - within an hour they've called me with the diagnosis, confirmed that it's covered under my extended warranty, and committed to having everything fixed by tomorrow afternoon. If you're looking for honest, dependable service, go see these guys! read more

I just bought a car from these people exactly a week ago and there is a leak in the roof. When we test drove the car, we could tell that they had just put a new battery in it and it had reset the sensors (the radio had to be reset as well.) When we got the car home the night we bought it, the air bag sensors were lit. I now know they are on because they are getting soaked everytime it rains. They said I can pay to bring it in and get it looked at. So this car that I just bought for several thousand dollars, I now have to pay who knows how much to get it looked at and fixed for a problem that they seemed to have covered up. If this doesn't say scam, I don't know what does. read more

Debbie Maher very rude and hung up on me when I was trying to get some help

Disgraceful service. Went in there the other day to look at and test drive a 2011 Camaro SS. I guess all the salesman saw was an 18 year old kid that wanted to test drive a sports car. When I asked to test it I was told I could not. I would have been able to easily afford that vehicle but they lost a sale that day. Never going back or referring this dealership to other buyers. read more

Horrible service! I do NOT recommend this place to anyone! They try to sale a vehicle for 2x what it's worth! Then when u call them out on it and make them an offer they give u the run around for 72 hrs and still nothing done! The salesman calls you and talks down to you and harshly with an attitude! I called the manager and was put on hold for 11 mins and he still never came to the phone. Asked the salesman about a bill of sale to submit to my lender where I already had financing and was told the salesman couldn't do it, it had to go through the manager! I advise everyone do NOT buy a vehicle from these people! Not only am I giving them a bad review at every place I have the opportunity I will also be contacting the better business bureau! read more

Bought a new Ford Expedition from them in 2017 and bought the Gap insurance that they pressured me to buy. I'm glad I bought the Gap insurance but they do Not help you when needing to use the Gap insurance. I was in a wreck and my car was totaled. Gap insurance wanted the window sticker to verify everything. After being told they could reprint it for me I waited at dealership as I was going to buy a new explorer from them. They then told me it was not possible to get it. For anybody that ever has to use Gap insurance there is a log in on the Gap website that a dealer can upload stuff for you. This dealership does not help after the sale. Will not buy from them again. read more