Riverside Inn -
January 11th 2019 was my Great Grandmother's 88th Birthday and she chose this restaurant because it is her favorite and she always raves about the Chicken Parm. It was a Friday Evening and we were the only ones in the entire restaurant which we found odd. Well we found out why. Everything we ordered was absolutely terrible!
1) Buffalo Chicken Dip - Chunks of chicken with cheese slices poorly melted on top.
2) Chicken Cordon Bleu - Hard as a rock and covered in honey mustard which the bottom of the scoop of mashed potatoes was covered in.
3) Medium Rare Steak - So well done we joked it was a burger.
4) Veal Parm - We had to fight the cook to get it with angel hair pasta.
5) Chicken Alfredo - No sauce at all with fried chicken strips cut up on top. Supposed to be Grilled Chicken.
6) Two Chicken Parms - The cook refused to give Angel Hair Pasta which is what my great grandmother always gets.
7) Garlic Bread - As my great-grandma kept saying, how do you mess that up! Half was soggy and the other half was rock hard.
When we asked for the owner we were told they were not allowed to get the owner, that everything went through Barb now and she wasn't there. The waitress also commented that she knows the food looks terrible and the cook told her she had to serve it. (Mind you our server was actually very pleasant and we felt bad for her so best believe she was tipped well)
The waitress got our name and number and told us we would get a phone call tomorrow from Barb.
As we walk outside, there is the owner standing there! We showed him pictures of the food, he told us how awful it looks and that it was not right and told us that we can always order any type of pasta we want with Veal or Chicken Parm.
(We also all made note that as we turned around to look inside the cook and both waitresses were looking at us as they were trying to clear the table as fast as possible. The owner commented that Barb would call us tomorrow and ran inside.
Well Barb, I have called you now three times since then and left messages with your bartender and your cook who always say "oh she just left".
Thank you for ruining my Great-Grandma's birthday and all of our opinions of your restaurant. Terrible Customer Service by a "Girlfriend Owner" that must not actually care about her business to find 5 minutes to make a phone call to make this right.
Oh Barb, in case you lost it, my number is 724.344.9850.
Thanks Riverside! read more