we had to go to the emergency care due to a large gash in a family members head. Upon arrival they…read moreprovided us with a ice pack and towel to stop bleeding and for pain. We sat in the waiting room for about 30 minutes. The place was packed on a Sunday night. Into the exam room, they worked in cleaning the blood off the face and hair. Determined that it would require stiches over staples. Another 40 minutes waiting in the exam room. Stiches completed and released with a print out of follow up and when to return to remove the stiches. It was a long wait, but better than going to a ER at a hospital.

Today was my second instance of needing an Urgent Care and choosing this one. It was a quick…read morecheck-in and I was soon back in a room. The staff was polite and professional. The NP gave me the choice of what tests I wanted to have done after completing my initial request, which came back negative. The time was much faster than my experience at inpatient emergency rooms. I will use this urgent care again if needed. It served its purpose.

They seem preoccupied with the financials. The staff that…read moregreats you was not friendly or welcoming. When you don't feel well a smile would go a long way. They treat you like a number and ask for the money up front as if one couldn't afford the co pay. The nurse practitioner was friendly.

A little backstory first. I had been working in the yard one day, and by evening had an itchy spot…read moreon my arm that I thought was probably a mosquito bite, no big deal. The next day, my husband and I went out of town for a couple of days that we had planned a week earlier. During the time away, the bite continued to itch, then hurt, turned red, warm and swollen, which kept getting bigger. I took progressive pictures of the area with my phone because it was so unusual. On the way home, I told my husband that I really wanted to stop and have it looked at because something was just not right. That is what led us to this particular Urgent Care. The ladies at the desk were extremely friendly. The wait was not long at all. This was a Tuesday afternoon around 2:30. The medical assistant was very nice and seemed concerned when I showed her the area. My blood pressure was a little elevated even though I take medication for it. She said she would let the doctor know. In comes the NP. Asked me what happened. I told her that I had gotten bit by something and showed her the bite. She said, Well if you don't know what bit you, then neither do I. What do you want me to do about it? , as she stood there with her arms folded across her chest. I explained that it had been getting progressively worse with each day and was now hurting. I told her that I had photos of it, and she shrugged her shoulders. She didn't want to see them. She asked me if I was having any trouble breathing, which I was not. She looked at the bite, pressed on it a few times and said, Well, it blanches , so not cellulitis. Asked me if I needed a slip for work, I didn't. Then says, well, I could listen to your lungs, which she did. Then says, Okay, you're all set. I left with no paperwork, or any info at all. After I got home I looked on my chart online to read her notes. She documented that the area was not warm, it was, not tender, it was, and that my uvula was midline. Hard to tell that without looking in my mouth. So that is documenting something that didn't happen! Thankfully I was able to get into my doctor the next day. She actually listened to what I was telling her, looked at the bite, and the photos that I had taken. With a couple of questions, figured out that more likely than not, it was the bite from a brown recluse!!! I was started on a treatment right away! I could have been getting treatment a day earlier if the NP at the Urgent Care had actually listened to what I was saying. Don't go here unless you have already diagnosed yourself. The two stars are for the 2 ladies at the front desk and the medical assistant.

The best thing you can do for yourself and family is to leave promedica altogether. From billing…read morepractices to providers that don't care about their patients and rude staff you will be treated so much better elsewhere! Would give zero stars if I could.

Needed stitches and went to the urgent care they said they were open 7 days a week and 8-6 every…read moreday and they were closed when I needed to go, and the front doors were locked and no one would answer the phone.

Long story short - they're awesome here. I came down with…read morewhat I thought might be a cold or the flu and went to the Waterville Urgent Care. If you've been to an urgent care or med check you know there's normally a lot of waiting and it's not a great experience. This was the complete opposite. I walked right in and they were able to see me immediately. The physician's assistant came in within a couple of minutes and was able to get me the care I needed and I was out of the door in 20-25 minutes!! And this was my second time coming, as I had had the same type of experience the first time I went to their location about a year ago. I sort of feel like I hit the jackpot having this type of immediate care so close to home. Within an hour I was seen, listened to, prescribed medicine, and headed back to bed. Thank you Raelynn and the rest of the team for making it so easy!

Not friendly and judgemental upon assessment. It takes days to get a refill. The CNP refused to…read morerefill my prescription because i need to be seen in the office and told me she doesn't have an appointment for 2-3 months! Having a primary care should mean being able to receive care so you do not have to go to the emergency room or urgent care for your basic medical needs. No one answers the phone and a MA answers your questions on Mychart. Having a CNP costs less in a copay, but I would rather pay more for better care.

I will never return here. I have serious questions when a NP recommends me to go to her Holistic…read moreperson. I was there for medical advice, not to be referred to a person who does not even have a medical degree.

The facility is new and very clean. They have a few registration people placed near the front n…read moreeach floor so you can check in. The staff is in the middle of trying a new check in process but it's new and I think it still needs work. I've only seen fetal medicine and endocrinologist at this Perrysburg location. I've worked in the medical field 20 years but I do think they need to do more work with streamlining their overall process. Communication with each other and the patient needs a lot of work. When you are going to multiple doctors and offices communication with each other is important especially since being a 1st time mom can be an overwhelming experience. I've had staff and doctors call me and have no idea what's going on with my care cause someone forgot to update their notes. Thank goodness I'm a great advocate for my care and very outspoken. Not awful care or anything but definitely needs work. Lab department was fast and easy to navigate. But I do think they need to lower their voices when talking about patient care, the ladies who check us in. Be a little more sensitive to the patient sitting right in front of you. Parking is easy, nice area if you wanted to grab some lunch or shop.

Dr. Clark and his team are amazing. For 3 months I was crippled with a ruptured disk. I was able to…read moresee him and get surgery with in just a 2 week window, compared to a dozen others who to get in to see was over a month wait. I was walking the night of my surgery and able to begin getting my life back to normal. I know its a common surgery but after the pain I was in, its nothing short of a mircle.

From the owner: Leo Clark, MD, FACS, JD, has 40+ years of experience in the diagnosis and treatment of surgical…read morediseases of the nervous system. He received his medical degree from The George Washington University School of Medicine, Washington, District of Columbia and Completed his residency in Neurosurgery at Yale University School of Medicine, New Haven, Connecticut. Edmund Lawrence, Jr., MD, FICS, has 38+ years of experience in the diagnosis of treatment of surgical diseases of the nervous system. He received his medical degree from Vanderbilt University College of Medicine, Nashville, TN and completed his residency in neurosurgery at Northwestern University School of Medicine, Chicago, IL. Dr. Lawrence also completed an adult neurosurgery residency, with 6 months as Spinal Trauma Fellow for the State of Illinois, at Wesley Memorial Hospital and Passavant Hospital, Chicago, IL. In addition, Dr. Lawrence completed a pediatric neurosurgery residency at Children's Memorial hospital, Chicago, IL.