I was trying to get a hold of my dad staying there today and Jessica answered the phone. She was very friendly and helpful. When I arrived to see him I met her in person. She again was very friendly and helpful. I appreciate the great service. read more

Update. I need to inform an abuse hotline as some if the staff are being so nasty as to when she asks for her meds one says to her "I can't hear you", I can't hear you", "I can't hear you", "I can't hear you, " and after 4 times my mom realized what she was doing. Then the med nurse waved the pills in front of her. I'm gonna see if I can get a wire tap on her to expose them for who they really are. It's the mental abuse that these bitches are doing to any 88 year old woman. Andrew the administrator is useless, the DON lies profusely. This all happened Thursday evening 12/8/22. Of course no one will ever admit it but most of the staff are nasty people. read more

I was a resident for 3 months, Sept-Dec 2019 and have mixed feelings. If we eliminate the long-term care aspect, condition of the rooms, and quality of food served, I would easily give them 5 stars, they have an exceptional staff. PRO's The CNA's, LVN's, and rehab therapists (including the RNA's) were the ones I spent the most time with. For those who provided my care, I must say "thank you for your care, some of you spoiled me". The staff was very impressive, caring (well most those whom I encountered), and extremely professional. CON's FYI, these may be common conditions in acute or skilled nursing homes, I was a first timer, so I don't know. I am certain Chad and the owners are in the process of making improvements. -Showers - The shower rooms were unsightly and need renovation. Only permitted two showers per week. -Sleep - noise from patients (screams, cries for help, and demonic sounds), a result of having patients with a broad range of issues, made it extremely difficult to get a good night's sleep. Seemed more like a mental asylum. The night staff also were often inconsiderate of sleeping patients talking extremely loud to each other in hallways or while providing care to patients in my room. -The gym - Therapy sessions were often difficult to attend due to the room being too cold or excessive noise from patients who were just there to hang out, watch TV (especially during baseball, basketball, and football season) or waiting 'til their room was deep cleaned. The gym was relatively small for the number of patients and therapist. The therapist often had to ask those who were hanging out to move so we could gain access to equipment. -Little critters - e.g. roaches, water bugs, earwigs, crickets, were often seen crawling across the floor or on the walls. -Food - at first the food was OK but eventually became undesirable. I realize I'm very picky when it comes to food but eating dry chicken nuggets or cold (processed) turkey sandwiches (often served 3-5 lunches and/or dinners in succession), plates of lettuce (calling it a salad for lunch and/or dinner), a slice of toast and hash brown patty (for breakfast; with cold cereal sometimes served w/o milk) is not my idea of nutritious meals. I made the mistake of asking for "fresh" veggies to replace the overcooked/under seasoned veggies and the kitchen staff interpreted that as raw. So, from that time 'til I requested to leave, I got no veggies, raw broccoli, cauliflower, carrots, or spinach. I lost 20 lbs. in two months. I eventually resorted to asking my wife to cook veggies for me and someone took the container and veggies out of the patient refrigerator within 20 hours. I'm diabetic and often had to refuse the food because it contained too much sugar. -Call light - the call light outside of my room was constantly not working to the extent that I on few occasions had to call the nursing station via cell phone to get assistance for my roommate. I was once reprimanded by the RN for looking out for another patient. OVERALL The staff made this place tolerable, otherwise I would not have stayed three months. The absolute stars (5-star service providers) were: (CNA's) Violetta, Yuki, Jasmyn, and Sheila. (LVN's) Claudia and Enrique. (RN) Monique. (Therapists) Jose and Brenda. (Overall support) Marissa, my go-to person and Chad. You guys are/were awesome. read more

My father wasn't even there 12 hours and all his belongings were stolen, I had to call multiple times before actually getting to talk with someone. During this time my father was left on the toilet over 50mins after being told someone will be there to help. Know that he is out of there I've been trying for 2 weeks to get the rest of his belongings only to be told again that they are missing/unavailable and will have to be replassed. Maid the apt to get it only to be told it's not there and no one is there to help, during the week. If you love your family member don't let them come here, they are thieves and don't care about you or your family member!!! read more

Please do not take your loved ones to Riverwalk rehab they are so bad my father was minutes from death in this place he was declining by the second if I wouldn't have been there to have ambulance transport him he would have died he had pneumonia his oxygen level was at 80 with 4L oxygen and they did nothing for him. read more

Any questions on why I changed my review again, read my Step Father's review. New things have been uncovered from my mother's mouth recorded and I'm very displeased. read more

Friendly staff, and helpful & caring administration. Overall care is wonderful! Smells great!!? Definitely a deal breaker so I'm glad that this small of a detail is held to high standards. read more

I am surprised how this place is still in business.....power outlets are extension cable.....bed are old .....nurses are rude .....no phone by patient....lights are so far if patient out of reach.......no patio area for patient or family members to sit outside.....patient are in hallway just sitting and some are clueless.......NURSES ARE RUDE AND HEARD GETTING MAD AT PATIENTS......update 6/29/2019 finally have to take our father out of there . They were making up excuses for us not to move ....but if he would have stayed little longer I don't know what would happen .....so i wound not recommend this place to anyone ever ..... read more

I have been in this nursing home for over 4 years. I injured myself in a snowboarding accident. I have received probably 1 3\4 months of physical therapy. Its like they want me to stay here. The nurses on the 11pm to 7am shift are probably the worst I ever had . Morning nurses are very helpful. I have seen my doctor at least 8 times in 4 years. I'm pron to urinary tract infections, so bad sometimes it goes septic in my body. I have almost died two times and had covid-19 three times. This fafacility needs some changes fast. read more

My mother lost her insurance while she was staying at riverwalk and they covered the cost for three days while we applied for emergency insurance. My mom and Astryd were on hold with the insurance representative almost the whole three days but they made sure it got done. They didn't have to do that, but went out of their way to make sure my mom was cared for. read more

I've been a patient here for over a year and came in for rehabilitation and physical therapy which really received none. Ive been receiving seizure medicine and ive never had a seizurein my life... Most of the staff abuse the elderly and are not attentive. Mayra an LVN comes in to work with tights not dressed appropriately for work. Being very rude to patients insulting and provoking mental patients here. Wait did I say mental patients? Yes more than 80% of the patients are not supposed to be here. I noticed we are always receiving expired foods for breakfast lunch and dinner old bruised fruit vegetables, eggs with mold, constant left overs. They never have any basic fruits. For snacks we get served cheese and mayo sandwiches and they are constantly out of everything in the kitchen. I've seen the shipments of good branded foods and snacks that come to the facility which none of the patients receive. There is a group of kitchen staff with the help of maintenance and a few of the CNAS are all stealing food and supplies from the facility. Alot more will be coming out in the next coming weeks! read more

My father has been here just a few days and he's begging me to get him out that he's not ok here. He cant stay awake and appears he's being over medicated to keep him asleep. I called the main line and immediately whoever answered just picked up the phone and hung up. I called back and they took him a phone and he's barely awake, said he can't wake up they're drugging him. I told him to give the phone to the nurse. One person got on the phone, gave it to another person and I again said I wanted his nurse, she then just hung up on me. This is not appropriate care or treatment of patients or their family. read more

If was possible I gave 0 stars first at all this place is trash, terrible for me if they closed better first my mom was normal transfer from hospital to this place to get better no they have no consideration at all they say that mom have COVID and when I pick her up I saw it that she can walk talk and confused is that COVID no at all I took her to hospital again and she have weakness in left side of the body , brain disorder and altered mental status and they told me Covid and my mom she was active talking normally and when I pick her up she was in this condition no but I gonna report this people to the health department I want mom back to normal but this people they treated her like she wasn't human and senior. read more

During the Covid lockdown my mom spent 5 days at Riverwalk to receive intravenous antibiotics for an infection. During her stay she was neglected in every way. They neglected her oral hygiene and she developed an oral infection, they neglected her hydration and she became so dehydrated her doctor had to order intravenous fluids at our urging. It was extremely difficult to get a hold of a supervisor or charge nurse as the receptionist would just put us on hold every time we called. My mom left Riverwalk much weaker and much sicker than when she arrived. In fact, we were concerned whether or not she would make it. Not only do we not recommend this place we heartily caution anybody from considering this place for a loved one or themselves. Weeks later we are still lamenting and regretting our choice however my mom made it out and is recovering from her stay at Riverwalk. read more

I hate to write bad reviews but if it will help another persons loved one it must be done. My grandmother was transferred to this facility in order to receive physical therapy. She had an unexpected change in her status and the facility notified my family in a timely manner however the care she received the following hours was terrible. She was near the end of her life clearly in distress and riddled in anxiety and pain. We begged to see a nurse or doctor, took hours before someone showed up. We approved hospice care & the facility said they called to move the process along however hours went by while my grandma endured this. Eventually, our family couldn't bare seeing her this way, we called 911. She was taken to park view hospital (wonderful place) who cared for her in her last hours with family by her side. The ER staff was shocked at the state she arrived to them in & was disgusted that the facility let that go on for as long as it did. You have to stay on top of the members at RiverWalk in order for them to do their job.. Would not recommend this place at all. read more

When you call they put you on hold then just hang up the phone on you over and over. This has to be ok with the administration otherwise it wouldn't happen. The social worker never answers her phone or calls back either. read more

Don't go here if you can help it. My father in law was taken here for rehabilitation after being in the ICU for a few days. My husband went to visit him and while he was there he had a seizure. Mind you he is seizure prone but my husband told the facility just this morning about his seizures. He hasn't had one in many months and yet, a day after being here, he has one while my husband is there. Luckily he was there to catch it because there was no one in sight. When he yelled for help, someone finally came in to check but with no sense of urgency at all. Had my husband not been there, he would have had his seizure alone without anyone noticing or any medical intervention. Also, my husband has given contact information to the facility more than once but they didn't have it when he asked why his mother wasn't notified of things. To top it off, when I was calling today to ask about his care, it took 13 times to get ahold of someone who would speak to me after calls being ended, reaching a machine with a voicemail box that hasn't been set up yet, and being on hold for a combined time of over 40 minutes. If it is this difficult to get ahold of someone, what does that say about the care there? read more

We have several pictures of this place. Make sure to notice the rust and mold around the bedroom window and window covering that is equally short on each side. The bathroom and shower facility certainly do not look like their pictures. And the picture with the round hole is behind the bed where the roaches go in and out. David can act oblivious to this and appease you at the time but after seeing he has responded to my original posting as funny I have lost all hope that he was sincerely concerned about improving this facility. He claims to visit daily (when not out of town). If that's the case we should not have had to point any of this out to him. Now I could just let this all go because we are safely out. But I am not that kind of person. I don't want your loved one to experience even a minute of what we have. read more

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At first i wasn't very happy with the service here my mom has a lot of medical problems and she was exposed to covid 19 here which as a daughter terrified me the way the nurse director elma handled it was not appropriate she took tuings personally instead of understanding that we are in a pandemic and people are gonna be scared for their loved ones since we cant even see them! I asked her what the safety procedures are and she didn't like that told me I'm uneducated and my mol d9esnt like me... so i talked to administrator after speaking to chad he made me feel better and secure and validated. I'd say 80% of the nurses there are wonderful and are very helpful! Im updating this review because something needs to be done for elma she sits there and is mean to my mom makes her cry tells her she's scary looking... among other little jabs which is just crazy to me how someone could be so cruel! she's VERY VERY unpleasant i don't know how someone like that became the director of nurses! I DEMAND something be done about this she is not fit for this job and she shouldn't be in amy field dealing with people at all! read more

If I could give Riverwalk a zero I would. This is absolutely the worst facility ever. Please don't put your loved one here! The care is horrible. They didn't bath him, they didn't feed him; he lost 6lbs in the 2 weeks of his stay there. He had horrific bed sores and they injured his toe to the point of bleeding! My brother was sent there after knee surgery to recoup. My brother is a sweet gentleman, very happy and loves people. He arrived in happy spirits and talking by the next day he looked heavily sedated, confused and didn't recognize me. I inquired with the charge nurse and was told it's the pain meds. However, he remained that way even to the day he was released. I visited every day through the window due to covid and he never recovered. I spoke with the staff, the social worker, administration and all lied and said he wasn't being sedated. Clearly not the truth. When I took him home and had to bath him immediately cause he smelled and couldn't bathe himself that when I discovered the bleeding cut on his toe and the bedsores! My brother still has not recovered fully from his horrible stay there. read more

I was given many choices to place my mother and I was referred to Riverwalk. My mother was there for over 3 months. My experience there has been very good I have nothing but good things to say. The therapy department and the director of nurses and her staff have been very supportive throughout my Mother's Stay. I am very pleased to say that my mother has received excellent care. I would recommend this place to anyone. Everyone in the facility was helpful. read more

My Grandma recently stayed at Riverwalk after her knee surgery, the staff was very attentive and focused on her well being and recovery. The Administrator Dave and social worker Maggy were very involved from day one. The facility is clean and the atmosphere is warm and relaxing. I was relieved to have peace of mine that my grandmother would be taken care of when I was not able to be there with her. I recommend Riverwalk to anyone looking for good physical therapy and nice and friendly staff. read more

Hello, I would like to take a moment and tell you about my experience at River Walk . I found nothing but good quality care and a loving environment. ALL the staff were professional and courteous.l would like to send a special thanks to social service crew . Dinning staff and all the nurses . You ALL are loved and missed. Thanks again for your loving care. Your friend. Roy Plant. read more

Great place ... took amazing care of my grand mother... the staff is friendly .. the management is great, the therapist are educated ... they good a great job at this place ... may God bless them all... read more