I had heard great things about service at Rizzoli's, but we had a classic bait and switch for much more costly service. Was quoted one price on the phone after giving very detailed information including prior mechanic shop notes on the problem. We dropped the car off for service, after they had the car the quote changed from complete work needed for $350, to $250 per item (code resets). We paid for work that was done and declined any further work. We will never return. We later went to an auto shop in Paso Robles and had excellent service there and that shop was much more reasonable. The quote was half the price and what they couldn't do was not charge for including for the time, that shop was honest very helpful and we left with a lot of intimation about work that still needed to be completed, in short the kind of service feeling I was expecting from Rizzoli's but did not get. Not sure how other service is but our European made car will never go back to Rizzoli's, nor can I make a recommendation to anyone to take their car there. A sure way for any business to lose my future business is to have unexpected charges, bad quotes or bait and switch. If this was a bad communication somehow (was not as thorough information and needs/scope of work was given) but there was not even an apology, just a "we never would have that" with bad attitude. Left feeling tricked and overcharged. Not the high rated service we expected. Should never leave an any business feeling this way. read more

I took my car in recently to address some squeaky brake pads, and they did a thorough inspection and sent me a report of all the issues they found, prioritized in order of importance. They then called me to talk through the report and explain their findings and answer any questions I had, with absolutely no pressure to fix all of them at this time. I gave them the go-ahead to do it all (might as well, when in Rome), and they were able to work quickly and get my car back to me good as new in a couple days! Fair pricing, great customer service, and quality work! Will definitely go back for future work! read more

Bait and switch My sons vehicle broke a axle in morro bay and thinking rizzolis was a reputable place had it towed there. They fixed it and a couple of weeks later the rubber boot failed and sprayed oil on the catalytic converter which was smoking so bad I thought the engine was on fire. I was told there's a 3yr warranty on it and they would fix it. Then I got a call that the parts they used weren't factory parts but a cheaper replacement and for $112 extra they would put in a new better factory part. My problem is they never asked me if I wanted a cheap part that would break in 2 week or a factory part that would last but either way you would think they would honor their warranty and fix it for free? Guess not. Buyer beware here they admitted using cheap parts and charge to fix warranted work. read more

We took our car in due to since it wouldn't start. Rizzoli's staff did an inspection and found the issue. Dave called and explained what the issue was and we gave our consent to fix it. Since we were in no rush to get the car back, The staff got the car fixed within the week. We are appreciative of the constant communication we received from Dave and the quality work done.We strongly recommend Rizzolis Automotive. If we are ever in the area again and have car trouble again, we will use their expertise again! read more

I have been taking my 2001 BMW 330i, with 115,000 miles on it, to Rizzoili's now for 4 years. They have taken exceptional care of my car. More importantly, if they come across a problem that they are unsure of they will discuss options with me, rather than guess. This happened once and we jointly found the solution online at a BMW user site. They have always backed up their work. The staff is highly professional, and communicate well. They also have a shuttle service for people like me that are one car owners. I highly recommend them. read more

My boyfriend was having car troubles and Rizzoli's was very helpful in getting us in right away to figure out what was wrong. We did have to leave the car there for a few days but the staff updated us with videos, phone calls and text messages as they made progress. It was very nice that they did that, as I have not been to an automotive shop where they have done that before. I would definitely recommend and will defiantly be back if something comes up. read more

TL;DR: Dropped my truck off for an oil change, picked it up with a broken door that won't stay shut. FULL REVIEW: I took my Explorer into Rizzoli's Automotive on Grand Ave in Grover for a routine oil change, and their tech BROKE THE HANDLE ON MY DOOR and Rizzoli's refused to repair it. For context, the driver's door in my SUV opened and closed correctly and the door handle worked properly this morning before I dropped it off. I know this because I used the driver's door to get in and out of the vehicle multiple times, including when I arrived at the shop. The door *worked fine*. When I came for pickup, the service advisor told me they noticed the driver's side door wouldn't close, and then she immediately implied that it was obviously something that was already an issue before I dropped it off. I told her that it wasn't and went out to look at the door. When I walked up to check it, I could see that it wasn't latching to the bracket on the vehicle frame - the door was sticking out a couple inches. I checked inside and the door handle was fully extended in an abnormal position - something was blocking it from returning to its resting position. I went back inside and explained that the door was working properly when I dropped it off and she and the senior mechanic who was sitting nearby implied that it wasn't the shop's responsibility. "Do you expect us to be on the hook for that?" The senior mechanic actually said that. He then told me if I left it overnight they would diagnose the problem but said they would have to charge me to fix it. The first red flag was when they sent me an "inspection overview" via text a couple hours after I dropped the Explorer off, with a checklist of everything they had inspected. They lied about what they inspected. On their list of "good" they listed several things as being working or in good shape on my vehicle that definitely weren't. 1. They said the AC/heater was good and yet my AC hasn't worked in over a year and the heater only works on full fan. 2. They said the windshield was good and yet there's a rock crack in the very center of it. 3. They said the headlights were fine and yet one of them is taped into place and aimed in the wrong direction. 4. They said the door locks worked and yet none of the door locks work in my vehicle (and haven't for YEARS). And several others. I get that it's a free inspection done in addition to the oil change, but the point is that this faked list shows a willingness to lie and a carelessness when it comes to customer safety - if they're willing to cut corners like that and lie about it, how can you trust them to repair your vehicle in a safe way? Honestly, why not just fix it? It makes no sense that they would risk their reputation by refusing to fix a low-cost labor repair that their tech caused. Yes, it's an older truck and the door handle could have broken any time (believe it or not, the senior tech actually implied that: "it's just the nature of these things, things just break sometimes"), but it doesn't matter. In California, when you entrust your vehicle to a mechanic shop, they have a legal responsibility to take reasonable care of it, and if they break something while it's in their care, they should repair it, at their cost. And here's the pièce de résistance: you remember how they tried to claim that the driver's side door was already broken when I dropped it off? The photos they sent me *after* the inspection showed that my door was working properly and closed all the way when I dropped the vehicle off to them. And it shows that in two different photos, no less! I came to Rizzoli's because I was impressed by what I had read online about them - it seemed like, in spite of some negative reviews, they had a solid reputation for quality work and a care for their customers. But my experience was the opposite: I came for an oil change, but I left with a broken door and a sour taste in my mouth. I won't be back. read more

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I've been a long time customer of all 3 shops. After this last experience I will never return! They broke two items on my car the first was a rear automatic window shade it was returned to me hanging off brought it back for repair and the console panel they removed was completely cracked! Nothing was even mentioned just returned like it never happened! This was the last straw for me completely unacceptable and unprofessional. read more

Finally an honest and reliable car repair business took over this location. Friendly people that know how to treat their customers. Work done when promised at the price quoted. read more

replace parts, easy to make appt. work completed as indicated. My go to place for care of my car read more

I have been brining my car to Rizzoli's for awhile now and love the service. I am also a huge fan of the prices and every now and then I get a coupon in the mail. The staff is very tentative and answers questions promptly. I will be using them for the foreseeable future as it is the best deal in town for oil changes and tire rotations. read more

They have a great customer support office. they catch preventable problems before it's a issue. I had some engine and transmission work done! The price is the price you pay for living in California! read more

Our 2000 Jeep Grand Cherokee began using engine coolant so we called a highly recommended shop in the area. They were totally honest and said they were down one mechanic and really backed up on work and actually suggest the "new shop" Rizzoli's. (think miracle on 34th street ??) anyway. We called for an appointment and dropped it off. I'll say everything went like clockwork! We were called and told pressure test was fine, no leaks. Then provided a list of possible reasons, a type of good, better, best repairs that will be needed now and in the future. We went with the obvious repairs first and were impressed the charges were less than quoted. Great professionalism !! read more

I have alays had a great xperience at Rizzoli's. From the counter rep to the technicians, the professionalism shines at fair prices.Their business is an asset to the community. read more

Great service and communication. Will definitely use them again for my vehicle. Final repair came in under estimate.

We have all of our cars serviced by Rizzoli's, have never been unhappy with any of the work that was performed. We will continue to use them in the future. read more

Brought my Corvette in for a smog check and was out in no time. As always they were very professional and friendly. Can't say enough about how positive the experience was. Wouldn't hesitate to have them do other services when needed . read more

Excellent service. Stephanie is great- very friendly and professional. Reasonable prices, and my car is done on time!

I'm so happy with the service I received the prices are fair and the service is excellent it's such a relief to find a full service garage locally read more

Honest, excellent service and knowledgeable employees- these guys know their stuff. Customer service is amazing and they truly make you feel seen and heard. Special shout out to Brandon, Luis, and Carlos- but I'm sure no matter who you interact with you're in good hands. read more

Service was great. Brought my car in and was able to get it the same day. They were able to find out the problem in a fast and kindly manner. It was great that I could get a ride to home and be picked up. I densely would recommend Rizzoli's. read more

Let's just start with the fact that I am a woman, single and over the age of 65. $500.00 for a new battery. I think someone took advantage of me! Plus, I got a coupon for a car wash at Bob's, which I looked up on yelp and they had a whopping 1 and 1/2 stars. Thanks Rizzoli!!!!!!!! read more

This is a family owned and operated company and this is not something you see much anymore. The Rizzoli's are super community minded and very involved, so you can good supporting this local business. They take good care of their employees and place a huge emphasis on customer experience (which you don't often get in the auto world). Totally trust them with my cars and know that I won't get the runaround. I've had some really bad experiences with other local shops, especially dealers, so it's nice to know that there is such a great option around. Karen Rizzoli, in particular, is a leader in the SLO community and runs a tight ship. Stoked that they now have a shop in Grover! Strongly recommend!! read more

I'm so grateful that Rizzolis was able to fix my Smart car. Excellent job great guarantee.

Scheduled an oil change and tire rotation and it was a week out. Takes 2 hours and I arrived at 8am. Very nice and professional. I normally would give 5 stars, but every time they check the windshield washers...its a mess. It would take them 3 minutes to clean the windshield up. I clean it up at home or go get the car washed. read more

I've been going to Rizzoli's since they opened their GB location. Service has been nothing but amazing. From oil changes/tire rotations to mechanical repairs they've always pulled through. Brandon is amazing in the office. He always accommodates us with our vehicles. Great great! I'm glad to have found someone local I can trust with our vehicles. read more

I have given these guys a couple chances, they will find things wrong with you car. I went to the dealer had it inspected, then when they tried to tell me the car needed an additional repair, I showed them the paperwork, they back peddled and made lane excuses for their shenanigans. read more

I brought my car to Rizzoli's on the recommendation of a former mechanic and was very pleased with their service. They were extremely thorough and I felt like my car was treated with professionalism. I appreciate the courteous staff as well will continue taking my car to Rizzoli's read more

I have only gone to Rizzoli's once before, almost 15 years ago. I had a 2002 Jaguar S Type that needed factory servicing. Was asked to make a deposit on a part that had to be ordered but found out through comparison that the part was not as expensive as they were going to charge. This was in Santa Maria, and I told the service manager my concern and he became very irate to me; he didn't seem to appreciate my investigation and rudely addressed me. I am reluctantly taking my 2014 Jaguar XKR to them for a 50,000 mile service and I will be assessing more from there. read more